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    Mirage Custom Pools

    2.6 (26 reviews)
    Open 8:00 am - 5:00 pm
    Updated 2 months ago

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    Pavers still not cleaned from construction after multiple requests
    Crystal D.

    Our experience with Mirage has been horrific. We signed the contract in August 2020. At that time, we were told it would be complete by the end of 2020. They didn't start construction until early November. We have repeatedly had issues with quality of workmanship, honest communication, and timing to have it complete. Through the process, we also received a certified letter from the excavation subcontractor with a threat of lien on our property due to lack of payment. We are still waiting to have multiple items damaged during construction corrected, pavers cleaned, and sod installed. We've had 4 project managers. I have been in contact with so many people, including David Hauk, the owner of this company with no resolution provided. I have literally begged for them to finish the job that we've already paid to have completed. I don't know what else to do. I've contacted an attorney and believe we have a case to support misrepresentation and breach of contract which I am pursuing.

    Kim V.

    We just completed our pool with Mirage and couldn't be happier. Our salesman was Jeff and he was incredibly patient, creative, and responsive. Admittedly, we are not the easiest couple to please - with differing likes and ideas - but Jeff made it work. Everything was crystal clear from the beginning - from the initial contract until the pool was full of water. Their motto the entire process was "we just want to make you happy". Another great thing about this company is they don't have a big fancy showroom on the tollway or other major highway and pass this overhead along to you.... yet their product and professionalism is right up there with the big guys. I'd recommend getting a quote and at least seeing what they have to offer before signing on the dotted line with anyone else. We are so glad we did.

    Plumbing pipe 3ft away from slide; entire slide oriented in wrong direction about 4 ft away from plans and drawings. Awful company.
    Nonna U.

    DO NOT HIRE THESE CLOWNS. Almost 90K and 6 months and would you believe their subs couldn't install the final slide and plumbing correctly. On top of that, one of the owner's sons had the nerve to say it is accurate. Not one person from their organization has been out to check the inferior quality and incorrect placement of this final aspect. NOT ONE. The slide is NOT installed according to the plans and drawings and the water for the slide is about 4 ft away from it. Anyone with eyes can see it. They installed it when no one was home to stop the incorrect installation. They rarely -if ever- contacted us with scheduling as we were told. Sub-contractors showed up on days not scheduled and failed to show when scheduled. The entire project has been delay, delay, delay and now this. It's going to cost us more to have it fixed by another company and then whatever additional steps we need to take to be made whole to follow. If you're smart, don't hire them. DO NOT HIRE THEM. I'll add better photos tomorrow.

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    9 years ago

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    3 years ago

    They are a top-notch pool company. Run by strong management, and very responsive. I would not hesitate to recommend Mirage.

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    Pool Pro's

    Pool Pro's

    3.7(22 reviews)
    2.1 mi
    Free estimates
    Certified professionals

    Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

    I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that…read moreit needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered.

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    4.0(31 reviews)
    2.4 mi

    Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

    9/23/2020 Sales comes out great work and fast follow through…read morein the beginning. Work started fast and over fast. Barely got through one year of a very expensive resurface high end product and gray dots started popping up here and there... at year 2, they've made it all the way to the spa. I've tried talking to Mike / Justin about it and he's so all over the board. So said he no longer uses the team who resurfaced our pool ... he sent out a guy who said he could dump chemicals in and it would take it all up , but he couldn't guarantee it. $900 dollars for a gamble is way out of my comfort zone. Have tried communicating with Mike / Justin but omg he's so not on this planet. I hope he's well it was so obvious he couldn't concentrate and had heavy trouble keeping track with a conversation. That being said, I can not recommend this company . Great on the front end, but nothing on follow up. Only up sales and odd customer service. We'll have to resurface our pool to clean out their poor workmanship and drop another huge expensive amount of money to fix this mess. I have read in my research that the product used was not applied correctly and not allowed to dry correctly. When shared with Mike / Justin it's like deer in headlights and again nothing they can do because it's not their problem. Shocking.

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    Petri Pools - Tiered flagstone spillover.

    Tiered flagstone spillover.

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    Mirage Custom Pools - swimmingpools - Updated May 2026

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