Terrible customer service!!! Our pool was leaking--losing enough water such that we had to add it every day. We called to ask for an inspection during the warranty period, but we're told that they were too busy to send anyone out; they instead asked us to perform a "bucket test", which we did.
The bucket test confirmed that the pool was losing water. We called them again and reported the results of the test. They dispatched a crew--a subcontractor--who came out and conducted a pressure test. While the pressure test didn't find a structural leak, they did find a significant leak from the backwash jandy, which one of their technicians must have left partially open.
They then sent me a $500 invoice for the pressure test saying that because they didn't find a structural leak, I was responsible for the inspections, which is preposterous.
As an aside, it took them 8 months to install the pool after quoting a 3 month timeline. They cut all kinds of corners and the City shut them down midstream as a result.
Everything about this company is terrible. Of all the things that they do badly, though, their customer service is the worst. read more