I had a strange growth on my throat, and I went to my PCP, she sent me to a dentist, he said I…read moreshould go to an ENT. Success. Thank you Dr. Robert's!

I am very frustrated because my initial consultation went great. I was there at the end of…read moreSeptember 2025 and was told that someone would call to schedule my surgery in a couple weeks and that my surgery would be around November. I started calling in November to follow up because I didn't hear back. They do not answer their phones. I've left a few messages, every 2 weeks, (not to bombard them) and still absolutely nothing. Such a waste of time when I could have gone to another office and could have had the surgery completed. Update: Manager contacted me and was super helpful and apologetic due to recent staffing changes. I now have an appointment for next month!

I have been seeing Dr. since about 2004 or 2005 He has taken great care of me. When I had a stroke…read morehe made house calls, when I had MRSA and was in a convalescent place he came there. He is at the Colony once a month at the clubhouse So I get my hearing aid checked and cleaned and my ears too. There is no charge. When I went to Well Quest Assisted Living he came their once a month and did all the things he did at the Colony and at no charge. I have purchased 2 pr of hearing aids from Dr. Mike Johnson and the 2nd pr even had a small remote control so I could change the settings from Normal to Comfortable to Music which is great for TV and the control had plus or minus allowing you to adjust even more than the 3 settings. I have absolutely nothing I could ever say negatively about Johnson & Johnson Hearing Aids

The minute I walked in and was greeted by Mary I already knew I was in good hands. Dr. Mike made me…read morefeel so comfortable and he was very easy to talk to. I'm in my early 50's and losing my hearing in my left ear due to the music industry. He explained everything to me and made me feel at ease. Thank you so much! I highly suggest Dr. Mike if you are having hearing issues. Don't be afraid like I was. He can help you and change your life.

This is purely to do with their billing department. I had an appointment in the beginning of…read moreDecember. I made my copayment at the front desk. In my bank account it shows I paid on that date my copayment. I then get a text at the end of December that I owe my copayment still. I look on the website and it shows my balance is now what they are apparently additionally charging me. So I called their billing department at the end of December and asked why I paid my copayment and it's saying I still I owed a copayment. They told me "oh it's a glitch. It's saying in our system the hearing test wasn't covered. But it should have been. So I'll fix your account now". Cool. Great. January I get another text telling me I owe them my copayment. I called AGAIN and they said it was an issue with their text messages and it shouldn't happen again. That's twice I was notified I had an unpaid balance and two times I had to call their department. FEBRUARY I get another text! I call a THIRD time and they say "oh well well notate your account it should be a 0 balance". Now I am holding PAPER statement saying I need to promptly pay my balance of my copayment that I paid two months ago. A paper statement. Because text messages aren't enough harassment. Now I have physical mail. And the best part? I have a 0 balance on their little website. And that paper bill with the slightly threatening wording included an envelope to send in my payment.... Postage is not included. So not only do they mess up three times, they have the audacity to not even provide postage. So I called a fourth time. I'm told "yeah you have a 0 balance. But you actually owed TWO copayments. We adjusted that For You" as if they did me some great service. I proceeded to tell him what the 3 previous reps told me about the additional copayment. And that no I never owed that. So no you are not doing me a service. He tells me it's a recorded line so if I get another text or bill they can refer to the recorded call" So none of my three other calls were recorded then? Apparently there are no notes from one of my calls that I clearly have in my phone history. So to conclude. Their billing department needs to get their act together because this reflects poorly on not just them but the doctors office as well.

I am very disappointed in the service and lack of care from this office. People come to see the…read moreDoctor and completely put their lives in the hands of the Doctor. Dr. Banthia is much more interested in his real estate dealings and his personal life than the patient. Taking off from work to come see the Doctor, only to find he is late, waltzing in like I have nothing better to do. Dr. Banthia you must do better.

The audiologist, Naomi, and front office, Sue, were great to me the couple years I frequented the…read moreplace. I had a work comp claim for hearing loss and HearUSA had a contract at the time with the intermediary insurance company. Sue handled all the necessary paperwork, which documented my work's acceptance of the claim, I had brought in. This was very helpful. I was provided a hearing test and the aids were ordered. Within a couple weeks I went to pick them up. The audiologist showed me how to use them, programed them to my needs and explained how to use the related app on my phone. Over those couple years afterwards I would return quarterly to have them replace the domes and check the speaker wires. I was in and out within minutes. Twice I had to have the aids returned to the manufacturer due to issues that arose with the internal speakers. They handled the packaging, shipping and follow up. I received them back in a timely manner. Those aids are now out of warranty. I was advised that HearUSA does not now have a contract with the intermediary insurance company involved in my original claim. I was advised to contact them should my employer, via work comp, provide me with a new set of aids once these bite the dust, to determine if whatever intermediary insurance company is being used is on their list to work with; and we'll go from there. My experience with this particular franchise was 5 star and I hope to return when that time comes.

the receptionist, is not very nice I hate it when I have to go there. The guy in the back is very…read morenice very friendly and professional.

I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

So, I knew for quite a while that I had been losing my hearing, and it was becoming more difficult…read moreto follow conversations. I was pretty hesitant to get a audio test done. I just really didn't want to admit my hearing health was not up to par. I visited several hearing centers, took multiple tests and they all seemed to push the basic standard aids. They all had them right there ready to sell you and send you on your way. I didn't know much about the different styles, options or manufacturers. I started doing a bit more research on what was available, what styles would look and fit best for me. All the while, I was very self-conscious about what I would look like wearing them. This created more hesitance to get help with my hearing. That was until I found Infinite Hearing Solutions. I like to support small or family-owned businesses and Infinite was both. Their website displayed many other options they offered, and I called them. From the first call, Whitney was super pleasant and outgoing. She assured us there were plenty of options, choices and styles that they offered. I made the appointment. On the first visit, Ryan did a very comprehensive, audio test. I had done several before coming to Infinite so, I knew this was a better test. He reviewed the results with me and explained in detail where I was with my hearing loss. I mentioned I was concerned about the esthetics of wearing aids so, we tried the over the ear style. I was given the option to wear then for 45 days and see how I felt. Sort of a trial run. I returned for some sound adjustments and wore them a couple more weeks. I was impressed on how well I could hear with a little help from the aids. I work in a multiple noise, constant sound changing environment, I put on, take off particle masks, wear ear muffs, blasts of air constantly happening and the smaller over the ear aids were just not right for me. I returned for a follow-up and mentioned to Whitney and Ryan what challenges I was facing. Ryan showed me the custom molded in the canal style and they really looked like ear buds. By this time, I was over the self-conscious part of wearing hearing aids. I was on board and Ryan made the mold samples, sent them off and the following week, I had my new custom aids. Ryan spent a good amount of time making adjustments, reviewing the cleaning, care, and explained these had the trial period as well. I was amazed that even with one off, custom molded aids, they offered the same option. They let me know they were not just fitting me and sending me off but, there is a 3-year service package that they have with my choice. That includes all visits, any adjustments, maintenance and so on. I did not have those options from any of the others I visited. Overall, Ryan and Whitney run their practice with the intentions of giving the best possible customer service. They are not trying to just sell you the most expensive or the cheapest aids but, they want the best fit and comfort possible for their clients. By the third visit with the customs, Ryan has my custom fit aids really dialed in to give me the most natural sound possible. I could not be more satisfied with how this whole thing turned out. I hear my grandkids more clearly; I follow conversations better and my over all hearing health is better. There are even times when I'm not wearing them and I feel lost. If you're on the fence about your hearing health, take it from someone who was definitely on the fence, kicking and screaming to do this, I'm glad I found Infinite Hearing solutions. Give them a try, you'll be glad you did. They are wonderful people and really do have the client's best interest in mind.

This was my third visit to United ENT, but my first time seeing Gabriel Campuzano, and it was the…read morebest experience I've had. He listened intently, made a few small tweaks that immediately helped me hear better, and genuinely turned my bad day around. I really hope he's offered a permanent position because I'd love to see him every year. Highly recommend!

I received wonderful care. Everyone on staff is very professional and kind. The office is very…read moreclean and nice.

I received Hearing Aids in December with a few appointments for necessary adjustments with Dr. Doss…read morewho's very patient & efficient. The hearing aids were finally set to perfection *****BUT BILLING WAS A NIGHTMARE!!!! I had CIGNA in early Dec 2024 when purchased. It's Feb 28, 2025 and THEIR BILLING DEPARTMENT STILL HAS NOT PROCESSED the claim correctly meaning my benefit of $2000 was not applied. SO I had to either pay or return them. I signed an agreement and paid my portion but UNITED MED BILLING DID NOT PROCESS CORRECTLY!!!!!!!!!! I made lots of calls to no avail. So I've wasted my time, money & my hearing health (my deposit is coming in 30 days). THEIR BILLING MANAGER, ERICA CALLED ME AND CURTLY SAID I EITHER HAD TO RETURN THEM 2/28 (END OF TRIAL PERIOD GRACIOUSLY EXTENDED BY DR. DOSS) OR PAY $1610. I returned them because I already had to purchase an iPhone to use the hearing aids. My Android was not compatible (not informed by previous Doctor). Ugh. GOOD Audiologist TERRIBLE Billing, POOR Patient Care.

From the owner: Dr. Athena Doss received her B.A. in Speech, Language, and Hearing Sciences in 2020, and her Doctor…read moreof Audiology degree from San Diego State University/University of California, San Diego’s joint doctoral program in 2024. She was a graduate student extern with United Medical Doctors, and subsequently joined the clinical staff as an Audiologist after completing her doctoral studies. Dr. Doss holds a Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech-Language-Hearing Association and is licensed in the state of California as a Dispensing Audiologist. Dr. Doss’ passion lies in helping patients achieve healthy hearing and impacting the lives of the community around her. Her clinical interests include diagnostics, amplification, cochlear implants and osseo-integrative devices. Dr. Doss works closely with Dr. Shaelyn Salsbury and the audiology team to provide quality, patient-centered care.

Excellent service from entering filling out the paperwork through the examination process as well…read moreas interaction with Dr Leach thank you

Not only did they get me in same day for plugged ears but Dr Uyesugi was great at clearing the wax,…read morechecking out my ears and had a great "chair side" manner. 5 stars!

Great staff! Very kind and answered all of our questions and concerns! We felt a genuine concern…read morefor my son's hearing loss.

Employ somebody who wants to deal with the public. My 86 year old mother and myself had the most…read moreunprofessional and rude person at alleyWide Hearing Aid Center in Murrieta, Ca. Teresa Hobold the HIS was the most rude and unprofessional person I have ever dealt with in the medical field ever in my life. She swore at me and told my mother she would never help her again and to go somewhere else to have her hearing aids looked at. This establishment is where the $4000.00 were purchased. Would never recommend anyone go to the Murrieta or Hemet store. Teresa Hobold works at both stores.