Had a test done at TVH per Dr. Ruiz .. Contacted office via email and phone several times no response.. unexpected result , Shame on U......................... read more

I have been contacting the office for a few weeks now and can't get anyone to respond. I'm a veteran trying to pursue help through the VA but I need my medical records. I have called, texted, and sent emails. I am asking for very little... the resolution is a 2 minute phone call. The fact that I'm not worth two minutes is a bit frustrating. Patients deserve better. I will probably never get a response so I will have to start this process all over again with new VA doctors. Don't do this to the next person please... read more

Extremely efficient, clean, professional, responsive, kind and brilliant doctor & team, with magnetic personalities! I had a minor emergency with a Peritonsillar abscess; wanted cash healthcare, but my wife insisted that I meet or exceed the quality of Hoag (my old stomping grounds) without putting my baby in a car until he graduated high school or waiting until it spread further out in the tissues. Temecula should start to boast of their unprecedented "Experienced, Yale ENT on the West Coast, inside a day for accessible cash value." Not to imply that all cases are handled in a day or for similar procedural costs: merely to emphasize that they listened, heard me, and provided exactly the potentially life-saving measures I needed, at the highest level, with kind, immediate urgency. Ten minute state-wide YELP quest could have been decisive in more like ten seconds. It's a few-hour trip from anywhere SoCal for immediate care from Yale Med's most seasoned. So, from Big Bear area, I got a hotel nearby, was the first patient seen because he recognized the emergency, and was in-and-out inside of 20 min; and that was delayed badly because I'm probably the most difficult gag reflex he'll suffer in a while. Looked at the problem, took it out with an extra courtesy pass for my own paranoid comfort, and I told a few Dad jokes soaking up a few minutes too. I needed to rest on my way out; so, a nurse even came out to check on me, which I sincerely appreciated: the air is just calming after such a procedure in a nice rural wine town like Temecula (worth the visit for out of towners on a different note). With meticulous form and patience, they completely handled my emergent situation before it became an emergency nightmare (problem solved 24 hours). The whole team met every need in every way, predicted wants, glowed of Ivy League expertise and had valuable, decades' experience behind their kind attitudes. Thank you, Team Dr. Ruiz! read more

I read the reviews and was shocked about the claims that no one ever answers the phone, I have never had a problem getting through to them. He did a great job with my son's deviated septum. I would totally recommend him. read more

This place is a shit show. Made an appointment online. Got an email confirmation. No one called to confirm, so I called them and no one answered. I show up to my appointment anyways and sit there for 20 min while they input ALL my information. Just to be told they are all booked up and can't see me today. Do not go here!!! So unorganized, no respect for patience time at all.... Meanwhile all the staff in the back are laughing and giggling. Reviews are not wrong. WHY take all my info and waste my time?! just to tell me you can't see me today... EVEN THOUGH I have a scheduled appointment. Horrible service. If you go here good luck. read more

Richard Ruiz, MD - Building - Ear Nose & Throat Near Me - Temecula, California

Doctor and staff friendly no complaints about visit. But follow up is horrible, they never answer phones, do not call you back when you leave a message!! Sent in wrong order for mri for time sensitive diagnosis. Tried calling to get correct order no response. Office hours posted are not followed they close whenever they feel like it , so don't try stopping by if they ignore your calls and messages!!! Totally unacceptable read more

I seriously don't understand how this office stays in business. Communicating with them is nearly impossible and it seems to be a common experience. We tried to make an appointment for our son. They DO NOT answer their phone, direct you to texting but no one answers that either. The text replies direct you to schedule on their website which then informs you online booking is not available. My calls and messages went unanswered for over a week and then finally someone replied, "sorry we've been out of the office". So I guess patients were supposed to figure that out telepathically. It's almost comical except it's really frustrating. read more

The doctor is fine but the office staff leave much to be desired. They don't answer the phone and don't follow up when you do get through. I called and left messages so many times I began to feel like a stalker. I saw Dr Ruiz in January 2024 and he ordered a CT scan. Medicare would not pay because they stated "no medical necessity." I realize it could have been the way it was coded, so here we are, 6 months later, and I still can't get this resolved. I even went into the office twice, with the paperwork, and I was told the person who handles that will call me. The call never came, and I ended up spending $245.00 to the Radiology group because I did not want to hurt my credit. I don't know how they stay in business with this lack of follow up, causing me unnecessary expense. Beware, go to another ENT read more

They never answer the phone. I have called morning, evening and afternoon...no response. Left a VM every time. Time to find another ENT. I don't know how this office has patients when you do not answer the phone. read more

Quality of care was poor. Antiquated recommendations for my treatment. Went to another ent who was highly rated and they gave me in ear pregnicone shots and highly recommended hyperbaric oxygen therapy. This doctor never called me after an mri and what is the absolute worse is I called 4 times and left messages upon my initial visit on three separate dates and never got a return call. Unbelievably poor levels of customer service. That never happened. Think twice before you go to this doctor. read more

I made two appointments, the first was cancelled by the Doctors office on the day of the appointment. I was traveling over 200 miles to see him for my first appointment when I got a call telling me that I to stop taking Eliquis two weeks before the appointment. Thanks a lot! I made the second appointment two weeks later, confirmed it a week before the scheduled appointment and after showing up at his office the lights were out, a delivery tag stuck in the door from the day before and no one around! Remember I traveled over 200 miles for the appointment! He charges for "no shows" so I figure he owes me $200 for my travel expenses due to his "no show". Wouldn't go back to him even if he paid me! read more

I had a confirmed scheduled appointment on 14 September. When I arrived at my appointment time, the office was closed. I called the office phone with no answer. I left a voicemail, wrote a text and an email with not one response to date. Absolutely horrible and unprofessional manner to run a practice. read more

Dr ruiz Had a visit with him day after ER for herniated disc in neck. Next day in PT, w/great therapist. Well tuned machine. Already getting better after 10 days. read more

Great practice everyone was very professional and was able to take care of my son issue.

Started as a new patient in January 2022. Procedures went ok. The front office is horrific. Phone calls are never returned. Not sure if they are even in business anymore ? read more

Surgery installed balloons in each nostril was the most painful surgery and experience overall ever, made my situation worse. Avoid this guy like the plague!! read more

Stay away from this Dr ! He is so rude and unprofessional! I've never had a dr look at me and say i can't help you turn around and walk out !! Even his nurse was apologetic for his behavior ! Their billing dept is also incompetent ! They continue to send me a bill that has been paid for months and you can't talk to anybody about it ! Inhave left several messages and no return phone call !! read more

Five years ago, Dr. Ruiz and his staff treated me for a deviated septum and sinus issues. From start to finish they were outstanding. I had no idea how poor my breathing was until Dr. Ruiz treated me. He gave me the gift of a nose that WORKS! I decided to bring my son to Dr. Ruiz. After countless specialists we never found answers or relief. A CT scan showed just how diseased his sinuses were. Dr. Ruiz, Jackie, and Angel went above and beyond to get my son treatment FAST. They worked tirelessly with our insurance and treated us like family. Nurse Jackie really cares and it shows in her exceptional communication. She is patient and truly a kind person. Dr. Ruiz never makes you feel rushed. He goes over every step of your care and answers every question fully. His explanations are easy to understand. He really connects with his patients and that is a rare and valuable treasure in the medical community. Angel always has a smile and handles a busy office with ease. I am a difficult patient. I have high expectations and I ask a million questions. When it comes to finding care for my children, I am exponentially more picky. If you are beginning the journey of searching for the best ENT with outstanding staff, make an appointment with Dr. Ruiz. Relief is possible! read more

Coming to this office everyone was very welcoming nice and easy to talk too Dr.Ruiz was amazing super informative and very quick and easy going went in because my ear felt clogged and him and his team help me out if you need an ear nose or throat specialist highly recommended coming here super clean facility very helpful with information and question all around great office will be coming back and referring my family and friends here read more

My husband had surgery here for his chronic sinus infections. After the surgery it was even worse. The dr would just put him on antibiotics, so 20 days of antibiotics that didn't fix the problem. I called them again saying he is still in a lot of pain, Jackie said she'd talk to the dr and call me back. Never called me back . 8 days later I cancelled his next appt with them and found a new dr. in Loma Linda. UPDATE: New Doctor said the procedure my husband had done was completely unnecessary and told us she thought it was a top molar. She sent him to a specialist and they fixed the problem. read more

On my very first visit. I've never felt so insulted. The lack of professionalism from Dr. Ruiz and his staff. The amount of humility they made me feel was embarrassing to me. I've been in a lot of Dr offices in my days and I've never left an office feel so mad on how I was treated. Dr Ruiz really needs to work on his professionalism. I was ridiculed on answers to his questions on my life style. The nurse was laughing at my answers I believe Jackie so rude. I will not ever recommend Dr. Ruiz nor will I return to his office. read more

I found myself in need of an ear doc due to ongoing ringing & popping in my ears. I found Dr. Ruiz had excellent reviews and attempted obtain appt. 7/26/21 I called Ruiz's office and advised their website has glitches and wouldn't allow me to schedule consult. Jackie assisted me and offered me an appt 8/12 and emailed me patient forms required to confirm my appt. On 8/3/21 I received a vm from drs Ofc advising dr won't be in the office 8/12 due to emergency surgery and I'll need to call and get rescheduled. Frustrated I make contact 8/10 and the office person is confused about my 8/12 appt and advises the office will be closed 8/12 so let's find another day that works. As we are trying to coordinate a day & time she advises as of yesterday Dr. Ruiz is not seeing any patients who have not been fully vaccinated until further notice. I'm livid because I have now been trying to see Ruiz for 3 weeks and he comes with this? I explained how unfair it is for Dr. Ruiz to refuse to see patients who have already been on his calendar for weeks and then not provide any notice or other options! She can't do anything but relay Dr's orders. I find it very unprofessional and unethical for a medical doctor to forget his oaths and to treat patients as customers vs treating patients with compassion! Doctors could look to educate unvaccinated patients vs shaming and shunning and refusing treatment. Based on how I have been handled prior to seeing Dr. Ruiz I no longer have any interest in allowing him to be my physician. I asked the office worker to give Ruiz my input; I must assume he didn't find my concerns important as I have not heard from him nor his office. I waited to see if Ruiz would make contact prior to posting my reviews. read more

I am disappointed in the customer service in this office. At first Jackie and Angel were so nice and sweet and personable. And I also really liked Dr. Ruiz. I went in for an appointment and was told that I needed to have a balloon sinus surgery. They were going to call my insurance company to set things up and get approval and call me back. It has been over three months and I have not heard back from anyone in this office. I have called and left multiple messages and no one returns my calls. I called my insurance company to find out if the surgery request had been submitted and nothing has been submitted either. Maybe they don't want or need my business. Either that or they just don't have their sh*t together read more

I went to see dr Ruiz I called first and they told me to book the appointment online which I did. I showed up for the appointment and the girl at the desk said I wasn't scheduled. She then did some research and realized it was a mistake on their part. She said I'd have to come back. I told her I couldnt hear and my mouth was covered in sores not allowing me to eat and I was in a lot of pain. I told her I was in the middle of a divorce and my insurance was ending any day. A woman stood up in the waiting room and asked her to give me her appointment, she unapologetically refused and told me I'd have to come back another day. read more

Would like the thank the staff ... They went out of there way to get me in after a sever episode with vertigo. The doctor saw me did a little maintenance referred me to some other specialists and so far so good. Nice staff very attentive asked a lot of questions was very impressed. read more

I like Dr. Ruiz, he is very matter of fact and gets things done. I currently have been referred to an allergist and to get a CT scan to figure out why I've had so many sinus infections this year. He gave me a finger wagging when we talked about my nose spray abuse and gave me suggestions for a more natural way to relieve my symptoms which I am all about. I am so glad I finally bit the bullet and went to Dr. Ruiz. read more

Awesome staff, very professional. Clean office. Great doctor! Thanks for fixing my husband!!!

Amazing experience! I'd actually seen another ENT recently (for the same issue) and felt like it was a waste of my time; this was like night and day! Dr. Ruiz is a VERY thorough and most definitely goes above and beyond. Don't waste your time with another ENT, this is who you need to see. read more

I came in to be evaluated by Dr. Ruiz due to an ongoing earache and sore throat that I had been experiencing over the past month. I had already seen my MD twice and they thought it was acid reflux. However, none of the recommended medications seemed to help. It continually grew more sensitive and tender so they sent me to an ENT, Dr. Ruiz, to have it further evaluated. He spent a hurried five minutes doing a cursory exam where he just had me open my mouth so he could take a quick look at the back of my throat and then he peeked in my ear. He never bothered to scope my throat. Eight months later I was sent to a Sharps ENT in San Diego where they found a very large, stage four tumor at the base of my tongue and involving my throat. All of my doctors agreed that it would've been plainly visible had Dr. Ruiz bothered to do his job thoroughly. I am grateful to be alive to write this, after the extensive treatment that I have undergone, that could have been avoided if Dr. Ruiz would have cared for his patient. read more

Been dealing with chronic sinusitis for more than ten years and Dr. Ruiz managed to get me all fixed up after having seen numerous other ENT's. Thanks Doc! You've been more than great! Jackie and Angel are some of the sweetest people I've met and really made me feel like family! I highly recommend Dr. Ruiz and his team!! read more

Where do I start? I've had trouble for years. I saw another ENT but was told to wear a mouth guard and I had arthritis in my jaw.. didn't make any sense how that was my problem with clogged ears.. as time went on it progressed and tons of other issues started in. I needed help! I was referred to Dr. Ruiz through my Allergenist and boy am I glad!! Dr. Ruiz, Jackie and Kirby have ALL been amazing!!! When my husband and I go in, it's a whole family trip especially with Covid and not being able to have someone watch the kids. But all of them have been so accommodating, welcoming and amazing!!! Dr. Ruiz truly cares and wants to help and goes above and beyond on helping you understand. There's no such thing as a stupid question with him. He's happy to answer them all! My husband and I both have had surgery with him now and mine was multiple surgeries and things would happen during recovery and I would have a question and message Jackie and she's so helpful!!! I would feel so bad like I would be bothering her but she never once ever made me feel like that, she was always so sweet and helpful!!! Kirby has helped me out a few times too when I'd call in for my husband but then had to ask some questions for myself and he was happy to help me with tips and tricks to explanations etc! I HIGHLY recommend them to anyone looking for help! You will be in GREAT HANDS here!!!! read more

Dr. Ruiz and his staff, well what can I say except...AAAAAA++++++++ the best nose doctor and staff around. I have had nose issues for the past two years and have been going to Dr. Ruiz and he has made my life simply fantastic. I can now finally breathe after having a deviated septum correct and helping get rid of chronic sinusitis. They have the most amazing customer service from Angel who sits up front to nurse Jackie who helps out Dr. Ruiz. I have to say it's the best office out of any type of medical office I have ever been to no matter what the issue was. I would even have to call them family because they are so amazing. If I could give them more than 5 stars I would. I would also say if you aren't going to Dr. Ruiz as your ENT you are going to the wrong office. Love you guys!!! read more

Dr Ruiz is my ENT physician and I couldn't be happier, every time I need to come in, everything is easy Peasy from reception to billing. I never wait more than 20 minutes and I've been able to schedule my appointments as early as two days in Advance,the girls are super friendly as well as Dr Ruiz read more

I absolutely ADORE the entire staff, very friendly and very professional. Dr Ruiz is THE BEST ENT in the world, and he get's to the root of any problems. I HIGHLY recommend him if you want the best help. read more

I have seen this ENT on several occasions for my ears. I recently had a horrible ear infection and my mom was trying to find a doctor who could get me in ASAP because I was in so much pain. She went here because I am established and they told her they don't specialize in ears and to go elsewhere?!? read more

I am very thankful to be a patient of Dr Ruiz. I was once very ill and had already visited three other specialists before finally finding Dr Ruiz. Through his medical care, I was able to get well. He is kind man and made me feel confident that he was going to treat me with great care. His staff also is top notch. They are always pleasant and willing to seek out answers regarding insurance. I highly recommend Dr Ruiz read more

I was very excited to see this doctor as he seemed to have excellent reviews when I was searching online, so I anticipated having a great experience and finally having my ear problem resolved. Unfortunately for me, that was not the case. For all of the accolades that this doctor may have received from his many years of study, (which initially appealed to me and truthfully was a factor in choosing him), his lack of common courtesy and respectfulness towards me has forever tainted my opinion of him. Dr. Ruiz spoke to me in what felt to be, in my opinion, a condescending manner, which made me feel uncomfortable and disrespected. During my consultation he mentioned that it appeared I had an object in my ear, and when I reiterated what he said in an effort to gain clarity (because I was obviously surprised by the news) he responded with "did I stutter" and casually looked over at his assistant as he gave a slight giggle. This was just one example of how my consult went, because it was not pleasant (the front staff however, were very nice and professional). In the end, I will NOT be going back, because even though this doctor has an impressive resume on paper, it's equally as important to have compassion and understanding for your patients (AKA bedside manner). In my opinion an excellent doctor has both of these qualities! read more

Wow. That's what I have to say. I've had a deviated septum for as long as I can remember. Everyone told me it's no big deal. My breathing through my nose started to get worse as I got older. Sleeping was the worst. Dr. Ruiz checked it out and fixed it up. I am so grateful. His office is clean and everyone in his office is so professional and friendly. Jackie and Angle always so nice and helpful. It's like I've known them all for years. I've never felt better. ENT best I can recommend. Thank you. read more

Super friendly phone operator, that's about it. I didn't get to experience anything but being put on hold and being told they don't support my insurance so because of that they couldn't see me. Doesn't make any sense. I could still pay whatever amount the cost would be in cash. It's not a big deal just be prepared to be denied if you have a non PPO insurance. May God bless them. read more

I went to see Dr. Ruiz for nasal passage issues that I have been having for years. I always needed to use nasal spray at night in order to sleep. Dr. Ruiz and his staff, particularly Jackie, were exceptional to work with from scheduling to the actual appointments. After consultation and a minimal procedure, I am able to breathe freely at night with no nasal spray. I absolutely recommend Dr. Ruiz and his office. It has been a wonderful experience to work with them. read more