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    Richard Ruiz, MD

    3.4 (84 reviews)
    Closed Closed
    Updated 2 months ago

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    3 years ago

    Great practice everyone was very professional and was able to take care of my son issue.

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    We spoke to your husband & he said he would call us back.

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    9 years ago

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    7 years ago

    Awesome staff, very professional. Clean office. Great doctor! Thanks for fixing my husband!!!

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    Page 1 of 3

    Ask the Community - Richard Ruiz, MD

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    Review Highlights - Richard Ruiz, MD

    Jackie and Angel are some of the sweetest people I've met and really made me feel like family!

    Mentioned in 21 reviews

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    Infinite Hearing Solutions - Hearing loss left untreated can affect many areas of your overall health.

    Infinite Hearing Solutions

    5.0(22 reviews)
    0.5 mi

    I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

    So, I knew for quite a while that I had been losing my hearing, and it was becoming more difficult…read moreto follow conversations. I was pretty hesitant to get a audio test done. I just really didn't want to admit my hearing health was not up to par. I visited several hearing centers, took multiple tests and they all seemed to push the basic standard aids. They all had them right there ready to sell you and send you on your way. I didn't know much about the different styles, options or manufacturers. I started doing a bit more research on what was available, what styles would look and fit best for me. All the while, I was very self-conscious about what I would look like wearing them. This created more hesitance to get help with my hearing. That was until I found Infinite Hearing Solutions. I like to support small or family-owned businesses and Infinite was both. Their website displayed many other options they offered, and I called them. From the first call, Whitney was super pleasant and outgoing. She assured us there were plenty of options, choices and styles that they offered. I made the appointment. On the first visit, Ryan did a very comprehensive, audio test. I had done several before coming to Infinite so, I knew this was a better test. He reviewed the results with me and explained in detail where I was with my hearing loss. I mentioned I was concerned about the esthetics of wearing aids so, we tried the over the ear style. I was given the option to wear then for 45 days and see how I felt. Sort of a trial run. I returned for some sound adjustments and wore them a couple more weeks. I was impressed on how well I could hear with a little help from the aids. I work in a multiple noise, constant sound changing environment, I put on, take off particle masks, wear ear muffs, blasts of air constantly happening and the smaller over the ear aids were just not right for me. I returned for a follow-up and mentioned to Whitney and Ryan what challenges I was facing. Ryan showed me the custom molded in the canal style and they really looked like ear buds. By this time, I was over the self-conscious part of wearing hearing aids. I was on board and Ryan made the mold samples, sent them off and the following week, I had my new custom aids. Ryan spent a good amount of time making adjustments, reviewing the cleaning, care, and explained these had the trial period as well. I was amazed that even with one off, custom molded aids, they offered the same option. They let me know they were not just fitting me and sending me off but, there is a 3-year service package that they have with my choice. That includes all visits, any adjustments, maintenance and so on. I did not have those options from any of the others I visited. Overall, Ryan and Whitney run their practice with the intentions of giving the best possible customer service. They are not trying to just sell you the most expensive or the cheapest aids but, they want the best fit and comfort possible for their clients. By the third visit with the customs, Ryan has my custom fit aids really dialed in to give me the most natural sound possible. I could not be more satisfied with how this whole thing turned out. I hear my grandkids more clearly; I follow conversations better and my over all hearing health is better. There are even times when I'm not wearing them and I feel lost. If you're on the fence about your hearing health, take it from someone who was definitely on the fence, kicking and screaming to do this, I'm glad I found Infinite Hearing solutions. Give them a try, you'll be glad you did. They are wonderful people and really do have the client's best interest in mind.

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    Infinite Hearing Solutions - Meet the owners! Ryan and Whitney are a husband and wife team. We love serving our community!

    Meet the owners! Ryan and Whitney are a husband and wife team. We love serving our community!

    Infinite Hearing Solutions
    Infinite Hearing Solutions - How to tell if your loved one may have a hearing loss. Know the signs and treat it early for better communication and overall health.

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    How to tell if your loved one may have a hearing loss. Know the signs and treat it early for better communication and overall health.

    California Head and Neck Specialists - Three texts. All for the same copayment. Not included is the bill they just sent me. I paid on December 9th.

    California Head and Neck Specialists

    3.6(51 reviews)
    2.8 mi

    I am so grateful for Dr. Donaldson and his staff! Being a singer, it was so important to me that I…read morefound the best care possible, and this office definitely checked all the boxes! Dr. Donaldson and Mirna did a great job of soothing my anxieties and making sure I was completely taken care of. I'm so thankful he's put me on the road to recovery and I can start singing again. Thank you all so much!!

    This is purely to do with their billing department. I had an appointment in the beginning of…read moreDecember. I made my copayment at the front desk. In my bank account it shows I paid on that date my copayment. I then get a text at the end of December that I owe my copayment still. I look on the website and it shows my balance is now what they are apparently additionally charging me. So I called their billing department at the end of December and asked why I paid my copayment and it's saying I still I owed a copayment. They told me "oh it's a glitch. It's saying in our system the hearing test wasn't covered. But it should have been. So I'll fix your account now". Cool. Great. January I get another text telling me I owe them my copayment. I called AGAIN and they said it was an issue with their text messages and it shouldn't happen again. That's twice I was notified I had an unpaid balance and two times I had to call their department. FEBRUARY I get another text! I call a THIRD time and they say "oh well well notate your account it should be a 0 balance". Now I am holding PAPER statement saying I need to promptly pay my balance of my copayment that I paid two months ago. A paper statement. Because text messages aren't enough harassment. Now I have physical mail. And the best part? I have a 0 balance on their little website. And that paper bill with the slightly threatening wording included an envelope to send in my payment.... Postage is not included. So not only do they mess up three times, they have the audacity to not even provide postage. So I called a fourth time. I'm told "yeah you have a 0 balance. But you actually owed TWO copayments. We adjusted that For You" as if they did me some great service. I proceeded to tell him what the 3 previous reps told me about the additional copayment. And that no I never owed that. So no you are not doing me a service. He tells me it's a recorded line so if I get another text or bill they can refer to the recorded call" So none of my three other calls were recorded then? Apparently there are no notes from one of my calls that I clearly have in my phone history. So to conclude. Their billing department needs to get their act together because this reflects poorly on not just them but the doctors office as well.

    Photos
    California Head and Neck Specialists - 39755 Date St, Suite 105
    Murrieta, CA 92563 ~ 
   
    Dr. Derrick Tint
    Dr. Chadwick Donaldson
    Dr. Kiersten Riedler

    39755 Date St, Suite 105   Murrieta, CA 92563 ~     Dr. Derrick Tint   Dr. Chadwick Donaldson   Dr. Kiersten Riedler

    California Head and Neck Specialists
    California Head and Neck Specialists - Office space

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    Office space

    Murrieta Valley Surgery Associates

    Murrieta Valley Surgery Associates

    2.8(80 reviews)
    7.7 mi

    Dr Owen's did my laparoscopic cholecystectomy and he did a great job. The team was incredible too,…read morespecifically my pre-op and post-op nurse. I can't remember what her name was unfortunately but she was the sweetest woman ever and took such good care of me. I'm a little embarrassed because I was so out of it with the anesthesia that I could barely move my jaw and I think I was arguing with her about getting up and leaving so I really hope she reads this because I am so sorry and you are genuinely the nicest nurse ever! Literally made for the job! And thank you for helping me get my necklace back when it fell off. I knew better than to wear it in but I was nervous and I'm so grateful to you for getting it back to me. The front desk lady was also so sweet to me. With dr Owens, I saw some negative reviews about him and got a little nervous to be honest but I kind of think he's just misunderstood. He's got a very dry sense of humor but he's a nice man and a very good surgeon (in my very minor surgical experience. If you're having something more serious done, I can't speak on that). He told me that even though I've only had a severe gallstone attack once (when I discovered I have stones) that I should get it removed anyway because it will happen again and it can be risky. Plus, I have insurance right now. He chatted with me a bit about my school as I'm an MRI student and came in wearing my scrubs. When I got to the surgery center, everyone that would be working on me came to talk to me before the surgery and let me ask questions. I also went from waiting room to operating room in about 45 minutes I believe. Very quick and I'm very grateful I wasn't left nervous for a long time. Also, they let me get a photo of my gallbladder when it was out. Not important but I was thrilled. I don't think I should post it here because I mean, it is still an organ. For anyone getting a laparoscopic cholecystectomy since there are no specific reviews on it: I was glued shut and my 4 incisions, healed up very well. I have my follow up in a couple days to check in but the pain was minimal and the cuts now look like gnarly cat scratches that are healing. The glue is hanging on for dear life though. They use CO2 gas to inflate your abdomen so they do warn you of gas pain that can't really be resolved by the pain killers and that's pretty unpleasant. My shoulder hurt for a few days post-op but a rotation of heating pads and ice packs helped a lot. My incisions didn't really hurt much. They itch a little now that they're healing and the top one over my stomach would hurt a bit here and there. Also, the anesthesia is rough! I woke up and could barely move. I thought I've experienced anesthesia but this was definitely the deeper sleep the anesthesiologist mentioned. Anyway, overall I was sore for a few days and I slept a lot but I felt almost perfect within a week.

    Had an emergent appendectomy, difficult to schedule post op appointment, after I finally made it,…read morewaited for over an hour for no updates in the office. Didn't see a dr and no sense of urgency to try to see me. ‍

    Photos
    Murrieta Valley Surgery Associates - In this building, 1st floor

    In this building, 1st floor

    Murrieta Valley Surgery Associates - First suite to the right

    First suite to the right

    Murrieta Valley Surgery Associates - Exam Room

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    Exam Room

    Richard Ruiz, MD - earnosethroat - Updated May 2026

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