The audiologist, Naomi, and front office, Sue, were great to me the couple years I frequented the…read moreplace. I had a work comp claim for hearing loss and HearUSA had a contract at the time with the intermediary insurance company. Sue handled all the necessary paperwork, which documented my work's acceptance of the claim, I had brought in. This was very helpful. I was provided a hearing test and the aids were ordered. Within a couple weeks I went to pick them up. The audiologist showed me how to use them, programed them to my needs and explained how to use the related app on my phone. Over those couple years afterwards I would return quarterly to have them replace the domes and check the speaker wires. I was in and out within minutes. Twice I had to have the aids returned to the manufacturer due to issues that arose with the internal speakers. They handled the packaging, shipping and follow up. I received them back in a timely manner. Those aids are now out of warranty. I was advised that HearUSA does not now have a contract with the intermediary insurance company involved in my original claim. I was advised to contact them should my employer, via work comp, provide me with a new set of aids once these bite the dust, to determine if whatever intermediary insurance company is being used is on their list to work with; and we'll go from there. My experience with this particular franchise was 5 star and I hope to return when that time comes.

the receptionist, is not very nice I hate it when I have to go there. The guy in the back is very…read morenice very friendly and professional.

I was previously living in japan and developed pain and swelling in my tonsils. After coming back…read moreto the US I was able to see a specialist here. Both Dr. Lui and Dr. Riedler were very professional and gave me a series of medication and recommendations. I might have to have my tonsils take out but my tonsil feels significantly better and if I do get surgery I'll go in feeling like all other options were checked. The medical assistants are very personable and the office staff is friendly. Overall it's a positive environment and I feel like I've received good medical attention.

Absolutely the most unprofessional Office I've ever dealt with in my life. Multiple canceled…read moreappointments, sent to the wrong locations. Sent to the wrong specialist within the group multiple times. An absolute nightmare to deal with them. The Temecula location has now just canceled an appointment three times and has pushed out much needed care repeatedly. They cancel right before an appointment you have waited over a month for. Schedule at the wrong location. Take over 6 months to schedule a surgery for a tumor that is growing, unbelievable! Surgeon in Poway was wonderful once it finally got scheduled but the unprofessional staff at Temecula and with surgery schedule is beyond unacceptable. At this point, I wouldn't recommend these guys to my worst enemy. It's just not worth the headache. If negative stars were an option they would get them.

Great staff! Very kind and answered all of our questions and concerns! We felt a genuine concern…read morefor my son's hearing loss.

I have had the worst experience ever with this company. We were initially seen in the beginning of…read moreJuly for hearing aids. They took our appointment prior to being fully authorized to accept our insurance, but we were told that August 1 they would be able to submit our authorization. We are still currently without hearing aids, and our authorization has not been sent correctly. Not only has their provider, Teresa been extremely disrespectful to us since we raised concerns regarding the way our authorization was being handled, and management has also stopped calling us back. We are three months out from having originally be seen, and we have not received his necessary hearing aids. We were provided with a temporary Hearing Aid because we raised concerns with how this is being handled and were given a pair that we're not even fully functional, missing buttons, and a rapidly draining battery (we are changing batteries sometimes twice a day), but were told to be thankful for what we received. After nearly another month we were then told that our authorization was mailed in via USPS, which is not how authorizations are done with our insurance company. At this point we're now not only concerned with the fact that we have not received our hearing aids, but our medical information was not appropriately handled and mailed to some random address. I would not recommend this company to my worst enemy. We're currently in the process of filing a grievance with our insurance and a complaint with HIPPA. We were able to get in at Jesters Hearing Aid Center Inc. They were able to clearly tell me what their authorization process is and gave a clear timeline for their process, and how long it will take us to receive hearing aids with custom molds. Even in the brief of conversation with their office staff, they were far more competent and helpful than the staff at Belton and Valley Wide Hearing. I would suggest taking your business there rather than dealing with this company.

Been wearing hearing aides for fourteen years. Been to four different providers. My first was…read moreBeltone in Riverside. Great providers and my hearing aides lasted years. The last two were the pits. Poor service, no choice in hearing aide choices. Infinity has been the best I've had. Very thorough ear exam, my hearing lost was thoroughly explained was given multiple choices in hearing aides lasted years brands. Very professional and friendly. Highly recommend this company to anyone looking for help with hearing loss.

I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

My wife used Miracle Ear based upon a recommendation. I have never seen staff more responsive to…read moreher needs and concerned that her hearing issues were addressed. Everyone wore masks and went overboard to insure safety from Covid 19. I honestly cannot think of any place with greater care and honest concern for their clients. They may not be the least expensive, but this is one case where you truly do get what you pay for. Their hearing aids are amazing and they provide unlimited time for their clients to both acclimate to hearing differentials with hearing aid use and to integrate them into their daily life.

After my first poor review I was contacted by Mark in their marketing department. He apologized and…read moreasked for a second chance. He offered to send me the original $50.00 gift card plus an additional gift card if I made an appointment. I had my appointment on Saturday June 27th. The audiologist was very nice and sympathetic to my 3 year battle with tinnitus. The hearing aid calmed the tinnitus but my hearing was still to good to warrant hearing aids. I would have given a good review if it hadn't been for the phone call I was about to receive. Mark called me and stated that he was sending me a $50.00 gift card and the second card would be for $25.00. He then had the nerve to change the terms. I would only receive the cards if I retracted my original review and leave a positive review. I will not change my original review because that is exactly what happened. It may not be illegal but is certainly unethical to bribe someone to leave you a good review for monetary compensation. This guy is a piece of work. I don't need your $75.00 dollars, if I did I wouldn't be shopping for $8,000.00 hearing aids.

I am very impressed with the Temecula Costco hearing aid department! Cindy Bearce was…read moreexceptionally helpful and informative when I went to see about purchasing hearing aids from there. I think the cost factor is important, and Costco is the lowest of any place around! Cindy spent a lot of time explaining how the aids work. When I purchased the Phillips hearing aids, she was so patient in showing me how to put them on (I have neuropathy in my hands, so grasping & holding on to little items is very difficult). Cindy also helped me set up my iPhone with the necessary apps. I am very happy with my hearing aids and absolutely recommend Cindy and Temecula Costco to anyone!!

I appreciate Costco's hearing aid center so much. I have been going here for quite some time due to…read morehaving had surgery to try to restore some of my hearing, so I frequently have them adjusted. I work with Lori, who is absolutely wonderful, so patient and willing to help any time. My hearing aids are wonderful and other staff who work there have been very nice and helpful. I can't recommend them enough.

Dr. Todd Roberts you are amazing. You took the time to show and explain my issue on the CT scan…read morefilms (my previous ENT didn't) you answered my questions. I am so thankful that I was referred to your office. The front office staff was nice and greeted every patient with a smile and a warm welcome. Even though the doctor was running a bit behind it was well worth it. Thank you Dr. Todd Roberts and staff for such a great experience!!!

I waited at least a month to get appointment with Dr Ben on August 20,2026, waited 45 minutes in…read moreoffice before I was taken back front desk girl when asked how much longer it would be laughed and said most waiting time is usually an hour but they say nothing while u wait . appointment with Dr Ben was great and finally found out what was wrong and was excited to get surgery taken care of so I could finally breathe propenly, he said it would be at least 2 weeks to get approved with insurance and they would call me to set up surgery, I called 2 weeks later to see what was happening and Kimberly called me back saying she would call insurance to see about approval . I've called them back at least 10xs since then and they have yet to return my call as of today when I've called for the last time on 10/6/2026, I called my insurance company and they have never received a request for my surgery. I rate them very unreliable and unprofessional staff and I'm sure the Dr would be very disappointed as it's his reputation not his staffs. I made an appointment with another Ent office but have to wait now until 11/10/26 to be seen but hopefully I will have a better experience with the new Dr than I did with TriValley Ent

I recently had a sick parent at a nearby hospital unable to communicate with the staff due to a…read moredead battery in his hearing aid. I searched my phone for the nearest specialist and found this location and went here for help. After explaining my situation, they were kind enough to test and replace the battery free as a gesture of kindness. Draw your own conclusions. Recommended for professionalism and kindness.

I recently relocated to the Temecula area and needed a new hearing aid provider. I have been having…read moretrouble (due to wax primarily) with my hearing aids and wasn't sure they were working. I just walked into AccuQuest without an appointment and was surprised because Tiffany helped me immediately even though I wasn't an existing customer. She provided new batteries and tested my hearing aids which turned out to be working. She also demonstrated how to clean and maintain them properly. Frankly, I'm sold on AccuQuest. She booked me a hearing test appointment to confirm that my hearing aids are properly tuned. All I can say is Tiffany is great! Thank you Accuquest! I'll be back.

Connect Hearing. Temecula, CA is a great company. I enjoyed Carrie, although she is at a different…read morelocation now, she is a very loving person. My dad also loves Laura--The Lab Tech. & Danielle is so sweet too. Very caring people. My 94-year old dad benefits from their services. They clean his hearing aids and adjust them to suit him, thank you so much Connect Hearing.

I was referred to Connect Hearing by my primary Doctor. This is my first time to get hearing…read moreaids. Carrie Gomez is awesome! She is professional, knowledgeable and personable. She answered all questions and took her time to explain everything. Went home with hearing aids and she called me on the weekend before my follow up appointment to see if I had any questions or concerns, Carrie is wonderful to work with and she made this an amazing experience! I highly recommend Connect Hearing in Temecula & Carrie Gomez! Nancy - aka Joey Kupan