the receptionist, is not very nice I hate it when I have to go there. The guy in the back is very…read morenice very friendly and professional.

The audiologist, Naomi, and front office, Sue, were great to me the couple years I frequented the…read moreplace. I had a work comp claim for hearing loss and HearUSA had a contract at the time with the intermediary insurance company. Sue handled all the necessary paperwork, which documented my work's acceptance of the claim, I had brought in. This was very helpful. I was provided a hearing test and the aids were ordered. Within a couple weeks I went to pick them up. The audiologist showed me how to use them, programed them to my needs and explained how to use the related app on my phone. Over those couple years afterwards I would return quarterly to have them replace the domes and check the speaker wires. I was in and out within minutes. Twice I had to have the aids returned to the manufacturer due to issues that arose with the internal speakers. They handled the packaging, shipping and follow up. I received them back in a timely manner. Those aids are now out of warranty. I was advised that HearUSA does not now have a contract with the intermediary insurance company involved in my original claim. I was advised to contact them should my employer, via work comp, provide me with a new set of aids once these bite the dust, to determine if whatever intermediary insurance company is being used is on their list to work with; and we'll go from there. My experience with this particular franchise was 5 star and I hope to return when that time comes.

I am so grateful for Dr. Donaldson and his staff! Being a singer, it was so important to me that I…read morefound the best care possible, and this office definitely checked all the boxes! Dr. Donaldson and Mirna did a great job of soothing my anxieties and making sure I was completely taken care of. I'm so thankful he's put me on the road to recovery and I can start singing again. Thank you all so much!!

I was told on September 23, 2025 I needed a surgery. It is now may 26, 2026 absolutely nobody has…read morecalled to schedule my surgery. Regardless of insurance it does not take almost nine months the schedule a procedure. I've called and been told a message is being sent to the surgery scheduled, I've called and been told a message is being sent to the office manager and to expect a call back, I've called and been told the practice manager is getting involved and I'll be hearing form them. Not a single one of these things have happened. Getting ahold of some at the practice is impossible. I don't even know if my referral is active. I'm not even sure if the doctor is taking my insurance. DO NOT COME TO CALIFORNIA HEAD AND NECK. If you're pcp refers your here have your referral redirected immediately. Don't wast your time. Doctor Banthia couldn't even be bothered to explain a procedure, he told me to scan a QR code on a brochure then told me to use AI.

I made an appointment for 7/1 and went into the office. Staff was helpful , took a copy of my DL…read moreand medical insurance card. Said the person who verifies insurance would be in office next day, 7/2 and call me. I never received a call. I called the following day 7/3 and no answer , left a voicemail. Three days pass I do not hear back from them , I called again, 7/6, The staff member who answered was the same woman who helped me when I went into the office. She said they would verify insurance and call me back. It's been a week 7/10 since this conversation, no call back from them. I called another hearing aid office and have an appointment elsewhere. Strange , very strange. No communication, no called back from them. How does a business stay in business by not reaching out to customers?

Employ somebody who wants to deal with the public. My 86 year old mother and myself had the most…read moreunprofessional and rude person at alleyWide Hearing Aid Center in Murrieta, Ca. Teresa Hobold the HIS was the most rude and unprofessional person I have ever dealt with in the medical field ever in my life. She swore at me and told my mother she would never help her again and to go somewhere else to have her hearing aids looked at. This establishment is where the $4000.00 were purchased. Would never recommend anyone go to the Murrieta or Hemet store. Teresa Hobold works at both stores.

Been wearing hearing aides for fourteen years. Been to four different providers. My first was…read moreBeltone in Riverside. Great providers and my hearing aides lasted years. The last two were the pits. Poor service, no choice in hearing aide choices. Infinity has been the best I've had. Very thorough ear exam, my hearing lost was thoroughly explained was given multiple choices in hearing aides lasted years brands. Very professional and friendly. Highly recommend this company to anyone looking for help with hearing loss.

I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

After my first poor review I was contacted by Mark in their marketing department. He apologized and…read moreasked for a second chance. He offered to send me the original $50.00 gift card plus an additional gift card if I made an appointment. I had my appointment on Saturday June 27th. The audiologist was very nice and sympathetic to my 3 year battle with tinnitus. The hearing aid calmed the tinnitus but my hearing was still to good to warrant hearing aids. I would have given a good review if it hadn't been for the phone call I was about to receive. Mark called me and stated that he was sending me a $50.00 gift card and the second card would be for $25.00. He then had the nerve to change the terms. I would only receive the cards if I retracted my original review and leave a positive review. I will not change my original review because that is exactly what happened. It may not be illegal but is certainly unethical to bribe someone to leave you a good review for monetary compensation. This guy is a piece of work. I don't need your $75.00 dollars, if I did I wouldn't be shopping for $8,000.00 hearing aids.

By far, this location/office has provided me the best experience and top notch treatment. My…read moreSpecialist Teresa took good care of me and making sure I get the best out of my hearing aid. I left with a big smile because I can hear way better now. All my issues have been resolved as well.

I am very impressed with the Temecula Costco hearing aid department! Cindy Bearce was…read moreexceptionally helpful and informative when I went to see about purchasing hearing aids from there. I think the cost factor is important, and Costco is the lowest of any place around! Cindy spent a lot of time explaining how the aids work. When I purchased the Phillips hearing aids, she was so patient in showing me how to put them on (I have neuropathy in my hands, so grasping & holding on to little items is very difficult). Cindy also helped me set up my iPhone with the necessary apps. I am very happy with my hearing aids and absolutely recommend Cindy and Temecula Costco to anyone!!

I appreciate Costco's hearing aid center so much. I have been going here for quite some time due to…read morehaving had surgery to try to restore some of my hearing, so I frequently have them adjusted. I work with Lori, who is absolutely wonderful, so patient and willing to help any time. My hearing aids are wonderful and other staff who work there have been very nice and helpful. I can't recommend them enough.

Dr. Todd Roberts you are amazing. You took the time to show and explain my issue on the CT scan…read morefilms (my previous ENT didn't) you answered my questions. I am so thankful that I was referred to your office. The front office staff was nice and greeted every patient with a smile and a warm welcome. Even though the doctor was running a bit behind it was well worth it. Thank you Dr. Todd Roberts and staff for such a great experience!!!

I am very frustrated because my initial consultation went great. I was there at the end of…read moreSeptember 2025 and was told that someone would call to schedule my surgery in a couple weeks and that my surgery would be around November. I started calling in November to follow up because I didn't hear back. They do not answer their phones. I've left a few messages, every 2 weeks, (not to bombard them) and still absolutely nothing. Such a waste of time when I could have gone to another office and could have had the surgery completed. Update: Manager contacted me and was super helpful and apologetic due to recent staffing changes. I now have an appointment for next month!

I recently had a sick parent at a nearby hospital unable to communicate with the staff due to a…read moredead battery in his hearing aid. I searched my phone for the nearest specialist and found this location and went here for help. After explaining my situation, they were kind enough to test and replace the battery free as a gesture of kindness. Draw your own conclusions. Recommended for professionalism and kindness.

I recently relocated to the Temecula area and needed a new hearing aid provider. I have been having…read moretrouble (due to wax primarily) with my hearing aids and wasn't sure they were working. I just walked into AccuQuest without an appointment and was surprised because Tiffany helped me immediately even though I wasn't an existing customer. She provided new batteries and tested my hearing aids which turned out to be working. She also demonstrated how to clean and maintain them properly. Frankly, I'm sold on AccuQuest. She booked me a hearing test appointment to confirm that my hearing aids are properly tuned. All I can say is Tiffany is great! Thank you Accuquest! I'll be back.

Connect Hearing. Temecula, CA is a great company. I enjoyed Carrie, although she is at a different…read morelocation now, she is a very loving person. My dad also loves Laura--The Lab Tech. & Danielle is so sweet too. Very caring people. My 94-year old dad benefits from their services. They clean his hearing aids and adjust them to suit him, thank you so much Connect Hearing.

I was referred to Connect Hearing by my primary Doctor. This is my first time to get hearing…read moreaids. Carrie Gomez is awesome! She is professional, knowledgeable and personable. She answered all questions and took her time to explain everything. Went home with hearing aids and she called me on the weekend before my follow up appointment to see if I had any questions or concerns, Carrie is wonderful to work with and she made this an amazing experience! I highly recommend Connect Hearing in Temecula & Carrie Gomez! Nancy - aka Joey Kupan