Service at this facility is terrible. After months of copmplaining about ill fitting devices and unable to talk to a qualified technician I finally demanded a correction be made. The qualified individual ordered a particular setting for my device, but the unqualified assistant changed the device causing numerous problems to the point the device caused ear pain. Attempts to speak to the qualified technician were to no avail, no appoinments available for weeks, on vacation , etc. Buy a new pair and guess what!This went on for months. Finally demanded the device be reset to the specifications intially set by the qualified tech. Where before was a challenge they now agreed, for a fee of $49 dollars stating the device was out of warranty, how convenient after months of complaining while in warranty.
The devices are cheaper and you get what you pay for. After all the return trips to complain about the functionality of the devices, gas, mileage and time, I would have been better off paying more, getting quality service and a reliable hearing aid from a reputable medical service. read more