My mother has been seeing Luke Fisk for some time and has consistently spoken highly of him. I recently accompanied her to a follow-up appointment after an emergency earlier in the week, and the experience was great. Luke was attentive, knowledgeable, and carried a reassuring presence that made an otherwise concerning visit far more comfortable. I highly recommend this facility and medical expert. read more

Great doctor, terrible office staff. I couldn't be more disappointed with this establishment. I can only hope that reading this will bring attention to the quality of customer service . Attn: Megan Nichol read more

All they care about is money from the start. They cancelled on me, and then I called to cancel. Never received a follow up, only a bill for the past two years. Sad. read more

I am baffled as to why TCIM has 3 stars. I have been a customer since 2021 when I had this whole health spiral from the covid vaccine. I had other issues but that sent me over the edge. My own research combined with TCIM has completely changed my life. As with anything you have to put in the work. They taught me that everything is connected. I have figured out how my lifestyle has caused health issues in my life... I am now the healthiest I have ever been. I used to have a chronic cough, I was tired all of the time, I had cold intolerance, weight gain and when I got sick, it took over a month to kick it. I had no idea that at the time I had nutrient deficiencies and hormone imbalances. It is only after I fixed all of that and my lifestyle - Now I don't get sick, I have energy, cold does not bother me, I am in excellent shape and if I do get sick it lasts days. The difference is lifestyle. TCIM helped me get there. I also put in the work and the research and realized the conventional medicine keeps you sick and so does our food system. As far as the Office Experience - I personally have not had an issue. I had one less than stellar experience once when I tried to find out if they took a certain insurance, they could not tell me and I called 3 times, but every other interaction has been great. No place is perfect. read more

Dr. Jonathon Vellinga is an excellent doctor. His knowledge surpasses that of most doctors. He's a great listener. He recommends different protocols that truly get the the root cause of a health problem. He is not the issue. His staff at the front desk leaves something to be desired. Horrible communication...promises to make call-backs that never happen...almost condescending in the manner in which they treat you. Nobody deserves to be treated this way. I could name names, several names, but I am choosing not to...I'm just not going back. read more

My husband and I have been patients of Dr. Jonathon Vellinga for several years. He is our primary care physician. He is by far the most knowledgeable, attentive, and compassionate physician that we have encountered. He never acts like he is in a rush. There is always enough time during each visit for us to express our concerns and we feel as if we are being heard. He will go above and beyond to find the best treatment options. Wish there were more than five stars to give him! read more

Lisa in the IV room has been so accommodating and knowledgeable on my health journey. I treasure her!! She made my day yesterday and took such good care of me read more

Doctor Vellinga is a fantastic doctor but their new policy essentially requiring patients to pay a monthly membership fee in order to remain on your current doctor or get reassigned to a less qualified provider just shows that this practice cares about is money and not patient care. Healthcare in America is so messed up and this decision by the owners of this practice just further reinforces how much. read more

Highly recommend Dr. Lundquist! The office offers comprehensive and unique care options.

This place is horrid. Not only was I on a waiting list to see my daughter's primary care doctor for over a year, my appointment had been rescheduled twice. They kept telling me that they took my insurance but they didn't. I couldn't get a real answer from them except that I had to wait on this over 200 person waitlist! The staff and office manager kept telling me different things. Well fast forward to now we went to my daughter's first appointment to establish care, (the phone calls I got to reschedule didn't sound like Americans. They were clearly non English speaking and hired from a different country. So when I asked certain questions they didn't know.) We had to wait over an hour to be called back to the office where we had to wait even longer. Mind you I took my kids out of school early to come to this appointment! I waited over an hour to be seen and I was not communicated once from the front office staff about this!! No phone calls no courtesy acknowledgment in person saying sorry he's running behind. He'll be with you guys shortly. NOTHING! Why do they even have front office staff when you check in digitally anyways! They just sit there! Well it was time for my son to have his appointment to establish care and I had tried to call the office to ask them if our doctor was running on time today and to let me know if he is not so I don't have to take my son out of school early. Well again it was someone from a different country that says they are their virtual assistant and in fact not even near the office clearly. I asked if he could transfer me or communicate with the front office to let me know and he assured me he would. Well I never once got a call back. I called at 11am and his appointment was at 2:30 and I never heard from the office! It's impossible to reach the actual practice!!!!! You cannot and will not ever talk to someone from the practice! What kind of doctors office is this!!!??!!! read more

I was referred this place by a wonderful practitioner. I made an appointment 6 months in advance and confirmed with the front desk that they would take my insurance. The day of my appointment when I arrived I was informed that they would no longer honor my insurance policy. The person who was assisting me admitted to the mistake and blamed the miscommunication on her new staff. Then she proceeded to ask if I was canceling my appointment and that I would have to pay $75.00, despite me showing up to my appointment. I was in disbelief at how unprofessional the level of customer service was and would not recommend this business. read more

They are truly amazing! The only doctor's office I have ever been to that truly cares about you, gets to the root of issues, and works to heal those issues both holistically and with medication, when necessary. The doctors and staff are wonderful, caring, and so knowledgeable and efficient. read more

I have been going here for 4 years now to get my hormones balanced and it's working!!! They know all the blood tests to really target the actual issue and the best supplements and lifestyle changes to help you actually balance hormones without birth control (although they are not opposed to western medicine when necessary). They are the best of both worlds! Western medicine + eastern/integrative preventive health. They have massage therapists and know how to get insurance to cover them for you. They have a chiropractor and acupuncture and in-clinic iv's available. They even have a little vitamin shop so you can get all your supplements. My current Doctor is Melynda Myers-Mallory and I like her a lot. One thing that was frustrating at first and why I waited a while to post this review was that they kept switching me around with different drs in the beginning cause the 2 previous ones I went to moved on (one to her own practice and another taking leave to raise children). But now I've been with my current main one for a few years and we're making serious progress recently. Yay! Sometimes it takes some time to turn around a deep issue. Thank you TCIM! read more

How can you give a place a 1 star for not taking your insurance? Go flame your insurance company. Seriously people. Know the impact you have on a business before doing this,. Moving on, it's impossible to find an functional dr who takes insurance- I was elated to find out they took mine. Dr. Gama is caring and so knowledgable. I have a complicated weird thing going on, and she's on the right track with every guess she has before testing. Yes this place is very busy. It takes 6 weeks to talk to your doctor, but i'm trying to be patient. We are very close to finding an answer to my 30 yo problem. Anyway.. stop giving low rating solely for the insurance issue, it's ridiculous. read more

Great doctors, friendly staff, shady billing practices. After explaining that I cannot afford a high medical bill, and repeatedly asking if my insurance was covering the entire cost of procedures, I got a surprise bill. When I asked what happened their response was it was my responsibility to understand what my insurance was doing. So, buyer beware! read more

I have been going to this practice since early 2020. The care they give is decent. My nurse practitioner ordered blood work and found nutrient deficiencies, mercury and candida in my system. She started me on a host of vitamin iv drips. I was also given a list of supplements which I had to purchase out of pocket $$. The thing was, I had verified they were in-network for ins purposes and I reached out to their billing dept to reassure me that the IV's were covered. Come to find out after a dozen procedures, they were not! It took many calls with ins and many attempts to get them to provide necessary documents ins needed to finalize claims. They had me place my credit card on file with the agreement that they can pull only a certain amount but they pulled almost $1000 in increments in one day. Needless to say TCIM is not equipped with accurate efficient, professional billing department. Don't even think of going to this place if you don't want to be ripped off. read more

Super disappointed in TCIM. I found them about a year ago and fell in love. The care is amazing, the doctors are amazing & I even referred a ton of people to seek care there! However, someone close to me that I referred has been dealing with a billing nightmare over the past 3 months and has done everything in his power to try to resolve. Multiple emails, multiple calls, multiple conversations with no resolution, care, urgency, or help from TCIM. read more

How is anyone writing a bad review about this place???!!!! They are the best! You can't be mad at them for not taking your insurance. First off, do you know how hard it is to find an integrative medicine office that takes insurance? If you don't, let me tell ya. I called over 30 integrative doctors in Los Angeles, none take insurance. Wanna know how much? $400 per visit! So, I went to my PCP and asked her. She contacted everyone she knew -none take insurance. So, FIVE STARS for taking any kind of insurance. Also, to see a Nurse Practitioner at TCCIM, they are less than half. I believe it was $180 for the first visit and then its based on time, as i remember. I don't know completely because I pay $5 a visit. Now that's outta the way. Melynda (who I keep thinking is Melanie -ugh! I hate getting someone's name wrong) is remarkable! I had a thyroidectomy in 2018. I was 125 lbs before my Hashimotos kicked in, and in March of 2021 I was 170 lbs. All of my doctors talked to me about trying to lose weight. I couldn't. I was seeing a wonderful endo, but endos are not trained to look at all areas of thyroid blood work. Melynda immediately said I was hypo and switched my meds and added an extra T3 med. In one year, I have lost 25 lbs and counting! On top of that, being hypo and on pain medication for a long time, I was, how do I say this in not a gross way, backed up. It got so bad once that I went to the ER. All of my reg doctors prescribed laxatives and stool softeners. Well, these work somewhat, I was always bloated. Melynda told me to take Magnesium at a certain dosage (I don't wanna say how much because it would probably be too much for you) and within 2 weeks, my 3 year problem was resolved. Brain fog and fatigue are almost a thing of the past! Dry skin? Not anymore. Memory loss? Still there a bit, but whatever about that. Depression is kept at bay for longer periods of time. My hair is fuller. I don't feel like biting anyone's head off. Honestly, it feels like a miracle that I found them. A friend of mine told me about them because his wife felt so much better after going. Please do NOT listen to these stinky reviews. If you have a health issue that needs some extra attention and thinking outside of the Western medicine box (but still implements Western meds and theories), book an appointment today! It can take months to get in, so do it now! Who cares if the front staff is rude (which I've never experienced) the first time you call will be the only time you will talk to them. Your team is so on it, that your NP or doctor has an assistant to answer any questions in between appointments and you will feel so cared for. These assistants are not assistants, they know so much about healthcare. They make you feel like you're Beyonce with the kind of attention you receive. Please see that the only complaints are about appointments or insurance. I don't see any complaints about the actual treatment. If you're sick, go! read more

Unfortunately, I haven't been able to get a treatment started or scheduled. All I wanted to do is schedule my IV treatments! not good service here. I had a phone interview with ERIK LUNDQUIST, MD He prescribed a regimen with IV treatments. He asked I call to schedule an appointment with his staff. I've called about 4 times trying to get schedule for IV treatments. Till this day I still have not been able to schedule anything. Ive spoken with nurses and nurse practitioner and still haven't been able to schedule anything. They've told me that they will call me back. Nothing no follow up or anything at all. How unfortunately since it's near me and I was looking forward to getting some iv treatments done. Must continue my search and again pay to have another consultation with another facility!!! Very disappointed read more

I would love to be able to review the office staff and not the doctors. The doctors deserve 5+stars. I'm only giving 4 stars but if it was bases on front desk only I'd give 1 But I've been coming here for 10 years seen front staff come and go. There has never been anyone who is kind or knows what the heck they are doing. I've been spoken to nasty by the front staff numerous times. The front desk people need a round of customer service training! I've worked in wellness offices for years and I would never talk to someone the way the staff does. If it wasn't for Dr Lundquist I would of left years ago. read more

I would be extremely cautious with this practice. My doctor, who I met once, proceeded to "fire" me after we had a difficult conversation over the phone. I was told that email communication is how this particular doctor likes to handle patients. In other words, if you don't have an in person appointment, communication should be handled by email. I hurt my back, and was in extreme pain. I sent this doctor a detailed email with my progress, as well as the recommendations from a back specialist I see. She never responded. More than a week passed and nothing. Eventually I followed up, and was told to schedule a phone appointment. When I finally spoke to the doctor, she made it clear that she didn't agree with the specialist's recommendation. I explained to her that I had made attempts to involve her, but she was unresponsive. She then proceeded to reprimand me, explaining that she couldn't be expected to answer emails or work 24/7. She also blamed a staffing change, but continued to scold me. She was rude, and extremely aggressive. The irony is that this phone call ended with me saying, "I don't think we're a good fit." A few weeks later, her office sent me a letter saying that they didn't want me as a patient because I was aggressive with multiple staff members. This would be extremely difficult as I only went to the practice once, had a perfectly normal appt, and communicated via email per their instructions. The ego is astounding, and I would not recommend anyone visiting this practice. I believe this doctor was probably having a rough day, and is frustrated by the volume of patients. I think that makes sense, but there was absolutely no accountability, and the aggressive behavior was completely inappropriate. I will say that the chiropractic side of the practice was very nice and accommodating. It's a shame that the medical side is so awful. read more

Office experience ruins it for the doctors. Poorly run front office and back office. They rarely followed up with care, never answered emails. My doctor was fantastic but over booked and never had enough time to spend with me. Office managers are horrible with a very unprofessional bedside manner. Save your money and your time, do not go to this office. Care has gone down hill and all the good doctors have left! read more

I would absolutely recommend this office! While all the doctors are great, Dr. Gama is truly exceptional. She cares about her patients needs, and really tries to get to the root of the problem. Can't say enough good things about this office. I've had a great experience with everyone. read more

Absolutely horrible customer service! For a practice that promotes holistic care and balance, how clients are treated the opposite of what they promote. It is only about the money and NOT about care and well being. read more

I have been going here for years, and this review has been a long time coming. I LOVED this place, especially Dr. Narayan--who is now gone. I've recommended people go there, and I have been grateful for their holistic approach, and at times human touch. But it's always been iffy in terms of billing and appointment flow, and after my last terrible experience there, I'm done. Here's my story, for what it's worth. About 3 years ago (pre-COVID by at least a year) I caught the flu. About 10 days after going to Urgent Care, getting Tamiflu and feeling on the mend, I called TCIM to cancel a massage I had coming up. It was suggested that I come in beforehand to see their new Dr. Valinga for an evaluation--if all was OK I could still go onto my massage. The day of I was feeling fine, but had a lingering, hacking dry cough after taking Mucinex which aggravated this. Dr. Valinga not only cleared me for the massage, he told me I was FINE, and even kind of joked about me feeling the need to see him. I then checked in at the treatment triage, waited for 30 minutes between appointments, and was led to the table. The therapist told me that she was catching up with clients because she had caught the flu, and we realized we became sick on the same day. She left, I disrobed, waited naked and shivering (it's always cold in there) on the table for at least 15 minutes. Outside I heard shushed conversations and my name, and then she returned to tell me she wasn't going to massage me because of the cough, and on the advice of Michelle, the office manager. So, it was OK for me to be around the therapist who caught the flu on the same day as I did, and OK to waste my time for HOURS doing exactly what they told me to do, even though I was going to simply cancel. I left upset, and then had to argue with them months later when they billed me for the appointment as a NO SHOW!! They also billed me for subsequent massages that I had immediately canceled. I never got a massage there again. As you can see from other reviews, there are/were a couple of members of the office staff who are prickly and combative. Others are wonderful (Christie and her sister). Recently I decided to try TCIM again. Despite 8-9 years of history there, I had to fill out a complete new patient paperwork package (about 28 pgs worth). I came in early (about 20 minutes). I stood unacknowledged while a receptionist spoke with someone at length. I was given more paperwork to fill out, and eventually led back to a room and left to wait in that room for a LONG time, texting friends complaining about the way you have to wait for doctors. Then Dr. Gama came in and told me she had another patient in like 10 minutes and we'd have to make it short since I "was late!?!?!" I told her got there WAY early, and had been there for an hour at this point. She looked flustered and told me no one had advised her I was there. After all that, I really liked Dr. Maggie Gama, and we discussed a plan to address ongoing issues I was having beyond the HRT I had come there for. I made some follow-up appointments, and they ordered tests and scans for me. That was on 3/16. On 4/4 I woke up to an e-mail from an unknown entity telling me I owed TCIM $117.33. It did not say it was a statement, nor did it tell me why I owed this amount (my insurance apparently paid partial). It stated that my credit card would be charged on 4/9. I logged into the portal and saw that the amount was the part of my $350 office visit that Aetna did not pay. So, I called the office, wanting to be sure my personal CC wasn't charged, but that the additional amount would be covered by either my HSA or Flex Benefits. I spoke with Ashley and could not get her to understand that I just needed to NOT charge that card, and that I needed a bill or statement! This should have been an easy fix, but I went around and around with her. She gave me the number of the billing company, spoke with them (everyone there was VERY nice and helpful) and paid the amount due with my HSA Paylocity card. So within 2 weeks of my appointment, all paid up and done, or so I thought. This morning I got a call from Michelle. I sat quietly while she gave me a whole prelude to an argument (WHY!?!? They were paid!). I had her on speaker while my mother heard the whole exchange and was incredulous. Michelle clearly called me with an axe to grind, misinformed and making incorrect claims, and when I tried to correct her she spoke over me and chastised me. I finally told her I didn't need this in my life, continually arguing with them, when I'm the patient and have ALWAYS paid my bills (thousands and thousands of dollars spent there). Even though I kept my voice clear and low (my mom commended me and said HER blood pressure was going up), and even though they were PAID, the purpose of the call was simply for a confrontation. Who treats patients like that? I canceled all my appointments and found another place to go read more

I am very sad to have to make this 1 star review, I still love my dr here but the chiropractic side hurt me and had very shady billing practices, surprise billing and just plain terrible. They wouldn't talk to me no matter that I called repeatedly and emailed. I came in with minor back pain and it became unbearable. Took much longer to fix whatever they did. I wasn't diagnosed properly and given pt exercises that were actually not appropriate for my condition, which I found out when I went to a physical therapist. I felt better from physical therapy almost immediately. Chiropractic here just made me hurt more. The bills were unreal too, who charges $400 for a chiropractor adjustment where they only see you for a few minutes? That's what they were trying to bill my insurance. Then they did some weird adjustments to the bill and auto debited without warning two huge bills, one last June and one last month. Really stressed my family out. And they won't talk to you. They are predatory trust me, stay away. I would love to change my review, if they would be reasonable and talk to me. Explain all the weird bills. Why charge so much for a cold pack or hot pack or even the electrical stimulation? I don't get the sense they are in it to help people. Sad sad sad read more

Same as other reviewers rude staff. obnoxious really. I wonder if the Dr. knows how awful the people representing him are or if he cares. I think she said her name was Amy not certain, it is blatant attitude. Almost like she wants to fight and does not give a damn how she speaks to people, It must be a relative working or else they would be fired, or defiantly should be. read more

Feel like I just dodged a bullet trying to get an appt that didn't work out...thank GOD I scrolled thru these scary reviews in the meantime! I called to see if TC for IM takes my insurance. The call was answered with a flat "This is Amy." I had to ask if I'd reached the right place...wondering if this was even a business line. She said yes. I asked if they take my insurance; what I consider to be a simple question. She said, "I can't tell you that, but I'm can give you our NPI number, and you can call your ins. co. to see if we are in-network." Wow, that's TWO strikes that they don't want or need my business. LUCKILY I had time to scroll reviews while trying to do the detective work they asked of me upfront. 3rd strike! It was enough to have me running for the hills. I'd NEVER want to bring my health biz to a place like this. Truly FRIGHTENING. THANK GOD FOR YELP!!! read more

I found this place after a lot of online research, and cannot say enough good things about them. They offer many great services, the office staff is kind, patient and helpful, and the doctor is amazing. My daughter and I are not an easy case, as we have multiple illnesses to figure out, but I feel that we are in the right place for our healing journey to begin! read more

I like this place however I didn't receive a notice that they stopped taking my insurance. When I called with a medical need someone said they sent notices through the patient portal but they never followed up by text, email, or mail to see if the notice was received. In the EMR I've used in the past we can see if a patient opens a document but they didn't bother to check and follow up. I asked them to waive my appointment fee due to this experience and the individual said her manager was busy. Poor experience. read more

I wanted to give it another try, but sadly you guys made it so difficult... So unnecessarily difficult... This is the most unprofessional office to which i have been. The office rules and paperwork process is ridiculous. And apparently if you want to switch doctors within the same office it requires all new paperwork... oh why? Unfortunately, there are many more things could be added here, but i'm not willing to waste any more of my time on this. read more

Our daughter is 7 months old and we have established care with Rady's we love it- but we're also curious about these offices for our girl and ourselves as they serve not only pediatrics. First of all, it took 2 months to get an initial appointment. We first had to send all of our insurance info, a thorough packet of paper work and ID verification. We were a bit hesitant as they have a $150 cancellation fee and cancellations need to be made ONE WEEK in advance, emergencies happen so I wondered what would happen if we had to cancel 2 or 3 days before for whatever reason but didn't want to find out. Well today, the day of our appointment my husband and I are both off work and we accidentally drove to Temecula valley internal medicine (off Clinton Keith rd- an honest and probably not uncommon mistake 15 minutes away- TCIM is actually only 6 minutes from our home). After Temecula valley internal med told us we were in the wrong place, We were upset/flustered first time parents as you can imagine so we called Temecula center internal medicine to let them know of our mistake we would be there right at 20 minutes into the one hour appointment. We were okay with only 40 minutes with the physician and they had all of our daughters extensively filled out medical questionnaires. Michelle their manager said we could not make the appointment as we would be 5 min past their window so she wanted us to reschedule but we would still be charged the $150. It's not like we didn't show up at all we tried! I pleaded for some grace as we were already on our way back. I was there in person and the woman at the front desk called her once and Michelle said we can't be seen still charged then the woman at the front asked if I'd like to speak to Michelle and I said yes, so Michelle answered her call and told her she would call me. She couldn't even come out to face me as I was there in person. I have yet to hear from Michelle. We waited 2 freaking months for this appointment and would need to wait another two!? No way. I pleaded with Michelle to allow us to make it with the time we had left, everyone has a bad day, it was already a lot to get out of the house and the time off. We still arrived to the office with 40 minutes of our appointment time left, no one in there. (Yes they are, and it was so frustrating to deal with them and no empathy). The front staff said the physicians have other patients which is ridiculous 1. Because the full hour should have been blocked for us it was the end of the day & 2. We would have been fine with a shorter appointment just to get care established. I am absolutely disgusted and sick to my stomach at how money hungry this establishment is. So they had the remaining 40 minutes to sit around for their $150 dollars but more importantly, they lost three potential patients and likely thousands of dollars. A little customer service goes a long way. I would never recommend this office to anyone. Absolutely horrible patient care. read more

Wish I would have saw it coming don't know when I will get out of debt with this place. I suddenly have been cut off no contact whatsoever now from the providers. I'm on a payment plan that takes more than my paycheck away, I have to rely on others to pay the bill. They are wonderful until they figure out that you are not overflowing with money. Then suddenly you find yourself cut off. I loved the place and Dr L until I figured out it was all about the money. I'm very disappointed I thought I found a doctor that cared read more

Dr. Erik Lundquist is the best doctor I've ever had, my wife feels the same way. Dr. Lundquist, Dr. Narayan, Dr Ruiz...they are all brilliant. My children go to TCIM as well, we've been patients for 4 years. We get more than just a check up and prescriptions, we get life-style and nutrition coaching, through tests and analysis as they truly diagnosis the root of our health issues. They are doing real health care here, a blend of allopathic and holistic, not just pushing you through the allopathic prescription path. There are lot of options to try before drugs, but they aren't afraid to use them when needed either. Its the perfect clinic for people who aren't totally "alternative medicine" and you want to find the root of your medical problem and fix it. But you also don't like the typical doctor, who is just treating symptoms and pushing pills. They take my insurance, they have a nice office and nice people, they support the community. It doesn't make sense why they wouldn't have 5 stars, everyone I've talked to loves them...maybe only angry people leave reviews. read more

I wanted to go here since they have the cox/flexion table and was referred to leave a message for the office manager. No callback or anything.Terrible customer service and communication. Maybe it's a sign after reading the rest of the reviews below. read more

I emailed them with 2 questions and got a one word response "no" with no other niceties. Shocking customer service. I would never give this place my business after that. read more

Called to make an appointment and they don't accept Tricare. Thus, they obviously don't support the military. Shameful in an area with high military population. read more

Well the saga continues and I'm going to post my update here and on their website. I called their office last Monday and received a message that they were all in training and they would return my call in 24 hours, then it hung up without any option to leave a message. Typical of their lack of professionalism. I was calling as I had received a bill from them. A past due bill with dates that span from 3/17 to 3/18 for $733 with PAST DUE stamped all over it in red. This is the first time I've seen this bill or any bills. I then called their office manager on Tuesday and left a message and so far no call back! read more

I met Dr. E. Lundquist 12 years ago and I still reply on his professional advise and recommendations to resolve my medical needs. TCIM offers traditional and alternative methods to meet my needs. TCIM offers a full range of services including chiropractic therapy, therapeutic massage therapy, ozone treatments, etc. The medical and office staff are professional, friendly and always acknowledge me by name. I highly recommend TCIM. Debbie A. read more

This clinic is a disorganized disaster. Also, there is NO HANDICAP ACCESS! This is a code violation for any commercial building but for a medical facility, it's downright ridiculous. My grandma who has a hard time walking spent five minutes climbing the stairs for every visit just to get in the building. Every time she would mention this to a staff member they would brush it off like it was unimportant. Our first visit we got an appt with Melinda Meyers who seemed great the first time around. She got to know my grandma, asked lots of questions, took detailed notes, and seemed interested in helping her get better. She decided the best thing to do would be to run several different labs and have her see the in-house psychologist. As we left, I went to the front desk and we made an appt w/ psychologist. I also set an appt for 2 of the labs which needed to be done at TCIM. The receptionist told me that their lab person was ONLY there on Tuesdays so I made an appt for a Tues. The 3rd lab needed to be done at QUEST (a diff company) so we did that 1st. About a week after that lab, my grandma got a call from TCIM saying that the lab result was positive for a bladder infection & she needed antibiotics. This seemed weird, since my grandma is prone to bladder infections & they are painful. She felt like she didn't have one. Still, we filled the prescription and she took the antibiotics anyway. The next appt we had here was with the psychologist. I was in the waiting room and after the session my grandma came out and told me the psychologist had decided to change the lab appt to a Wednesday so it would be on the same day my grandma would come back for a second appt with the psychologist afterward. This threw me off because it was a Wednesday, when the girl at the front desk had told me they could only do labs on Tuesdays. So I went down to ask about this. I told the girl my grandma's name and asked her to look up the 2 lab request forms so we could make sure that this was something they could do on a Wed, or if I needed to change it back to Tues. Well, she couldn't find any of my grandma's lab forms in the system at all! But the girl assured me that they had opened up Wednesdays for lab work because they had so many labs lately. So even though she had no access to her info, she said it was fine. I called back later, still same answer. The day before we had a follow up appt w/ Melinda to go over QUEST lab results, I got a call from the office saying they needed to know which lab we went to so they could get her results. This was WEIRD because two weeks prior they called about her having a so-called bladder infection. I called back and in the course of a ten minute conversation, the girl flip-flopped. First they didn't have the results. Then she found them. Then they were suddenly missing. Then she found them again. Then actually no, she didn't have them. I was utterly baffled as to how she could go back and forth so much. I asked, "if you were able to call us and tell us the results for her urine test, wouldn't you know which office they came from?" Her response was "not necessarily." I hung up and called the office manager (took forever to get through) who assured me they had the lab results. During the follow-up appt for the 1st lab we had concerns over how my grandma was feeling and Melinda just brushed them off and didn't address it at all. She went over each lab result and said she was going to recommend supplements and was writing notes for me so I could keep them straight. We went back to the front desk and the girls rang up $175 worth of supplements (7 bottles) then gave me Melinda's notes. It wasn't until I got home that I realized it didn't say what each supplement was actually for. I called the office (which is ALWAYS almost IMPOSSIBLE to get through to anyone, by the way) and it took about four calls back and forth over several days to finally get a semi-straight answer. For the last 2 labs at TCIM, my grandma had to stop taking all supplements for 48 hrs, fast for 24 hrs, and do a urine test first thing in the morning. Literally TWO HOURS before the lab appt, TCIM called us and CANCELED! They said their lab person wasn't in that day. We were furious. After all the back and forth and being assured they would do the labs that day and my grandma not eating for 24 hrs JUST for this, they canceled at the last moment. This was the last straw. We are definitely NOT coming back to this disaster of a place. TLDR; If you want a doctor's office that is virtually impossible to get ahold of, can't keep your records straight from their own facility, has no handicap access, gives 10 different answers in the course of a day and keeps changing their story, tries to sell you a dozen expensive supplements, and will make you fast for absolutely no reason and then cancel on you, this is the place to go. read more