I had a strange growth on my throat, and I went to my PCP, she sent me to a dentist, he said I…read moreshould go to an ENT. Success. Thank you Dr. Robert's!

I am very frustrated because my initial consultation went great. I was there at the end of…read moreSeptember 2025 and was told that someone would call to schedule my surgery in a couple weeks and that my surgery would be around November. I started calling in November to follow up because I didn't hear back. They do not answer their phones. I've left a few messages, every 2 weeks, (not to bombard them) and still absolutely nothing. Such a waste of time when I could have gone to another office and could have had the surgery completed. Update: Manager contacted me and was super helpful and apologetic due to recent staffing changes. I now have an appointment for next month!

I have been seeing Dr. since about 2004 or 2005 He has taken great care of me. When I had a stroke…read morehe made house calls, when I had MRSA and was in a convalescent place he came there. He is at the Colony once a month at the clubhouse So I get my hearing aid checked and cleaned and my ears too. There is no charge. When I went to Well Quest Assisted Living he came their once a month and did all the things he did at the Colony and at no charge. I have purchased 2 pr of hearing aids from Dr. Mike Johnson and the 2nd pr even had a small remote control so I could change the settings from Normal to Comfortable to Music which is great for TV and the control had plus or minus allowing you to adjust even more than the 3 settings. I have absolutely nothing I could ever say negatively about Johnson & Johnson Hearing Aids

The minute I walked in and was greeted by Mary I already knew I was in good hands. Dr. Mike made me…read morefeel so comfortable and he was very easy to talk to. I'm in my early 50's and losing my hearing in my left ear due to the music industry. He explained everything to me and made me feel at ease. Thank you so much! I highly suggest Dr. Mike if you are having hearing issues. Don't be afraid like I was. He can help you and change your life.

I am so grateful for Dr. Donaldson and his staff! Being a singer, it was so important to me that I…read morefound the best care possible, and this office definitely checked all the boxes! Dr. Donaldson and Mirna did a great job of soothing my anxieties and making sure I was completely taken care of. I'm so thankful he's put me on the road to recovery and I can start singing again. Thank you all so much!!

This is purely to do with their billing department. I had an appointment in the beginning of…read moreDecember. I made my copayment at the front desk. In my bank account it shows I paid on that date my copayment. I then get a text at the end of December that I owe my copayment still. I look on the website and it shows my balance is now what they are apparently additionally charging me. So I called their billing department at the end of December and asked why I paid my copayment and it's saying I still I owed a copayment. They told me "oh it's a glitch. It's saying in our system the hearing test wasn't covered. But it should have been. So I'll fix your account now". Cool. Great. January I get another text telling me I owe them my copayment. I called AGAIN and they said it was an issue with their text messages and it shouldn't happen again. That's twice I was notified I had an unpaid balance and two times I had to call their department. FEBRUARY I get another text! I call a THIRD time and they say "oh well well notate your account it should be a 0 balance". Now I am holding PAPER statement saying I need to promptly pay my balance of my copayment that I paid two months ago. A paper statement. Because text messages aren't enough harassment. Now I have physical mail. And the best part? I have a 0 balance on their little website. And that paper bill with the slightly threatening wording included an envelope to send in my payment.... Postage is not included. So not only do they mess up three times, they have the audacity to not even provide postage. So I called a fourth time. I'm told "yeah you have a 0 balance. But you actually owed TWO copayments. We adjusted that For You" as if they did me some great service. I proceeded to tell him what the 3 previous reps told me about the additional copayment. And that no I never owed that. So no you are not doing me a service. He tells me it's a recorded line so if I get another text or bill they can refer to the recorded call" So none of my three other calls were recorded then? Apparently there are no notes from one of my calls that I clearly have in my phone history. So to conclude. Their billing department needs to get their act together because this reflects poorly on not just them but the doctors office as well.

By far, this location/office has provided me the best experience and top notch treatment. My…read moreSpecialist Teresa took good care of me and making sure I get the best out of my hearing aid. I left with a big smile because I can hear way better now. All my issues have been resolved as well.

My wife used Miracle Ear based upon a recommendation. I have never seen staff more responsive to…read moreher needs and concerned that her hearing issues were addressed. Everyone wore masks and went overboard to insure safety from Covid 19. I honestly cannot think of any place with greater care and honest concern for their clients. They may not be the least expensive, but this is one case where you truly do get what you pay for. Their hearing aids are amazing and they provide unlimited time for their clients to both acclimate to hearing differentials with hearing aid use and to integrate them into their daily life.

I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

So, I knew for quite a while that I had been losing my hearing, and it was becoming more difficult…read moreto follow conversations. I was pretty hesitant to get a audio test done. I just really didn't want to admit my hearing health was not up to par. I visited several hearing centers, took multiple tests and they all seemed to push the basic standard aids. They all had them right there ready to sell you and send you on your way. I didn't know much about the different styles, options or manufacturers. I started doing a bit more research on what was available, what styles would look and fit best for me. All the while, I was very self-conscious about what I would look like wearing them. This created more hesitance to get help with my hearing. That was until I found Infinite Hearing Solutions. I like to support small or family-owned businesses and Infinite was both. Their website displayed many other options they offered, and I called them. From the first call, Whitney was super pleasant and outgoing. She assured us there were plenty of options, choices and styles that they offered. I made the appointment. On the first visit, Ryan did a very comprehensive, audio test. I had done several before coming to Infinite so, I knew this was a better test. He reviewed the results with me and explained in detail where I was with my hearing loss. I mentioned I was concerned about the esthetics of wearing aids so, we tried the over the ear style. I was given the option to wear then for 45 days and see how I felt. Sort of a trial run. I returned for some sound adjustments and wore them a couple more weeks. I was impressed on how well I could hear with a little help from the aids. I work in a multiple noise, constant sound changing environment, I put on, take off particle masks, wear ear muffs, blasts of air constantly happening and the smaller over the ear aids were just not right for me. I returned for a follow-up and mentioned to Whitney and Ryan what challenges I was facing. Ryan showed me the custom molded in the canal style and they really looked like ear buds. By this time, I was over the self-conscious part of wearing hearing aids. I was on board and Ryan made the mold samples, sent them off and the following week, I had my new custom aids. Ryan spent a good amount of time making adjustments, reviewing the cleaning, care, and explained these had the trial period as well. I was amazed that even with one off, custom molded aids, they offered the same option. They let me know they were not just fitting me and sending me off but, there is a 3-year service package that they have with my choice. That includes all visits, any adjustments, maintenance and so on. I did not have those options from any of the others I visited. Overall, Ryan and Whitney run their practice with the intentions of giving the best possible customer service. They are not trying to just sell you the most expensive or the cheapest aids but, they want the best fit and comfort possible for their clients. By the third visit with the customs, Ryan has my custom fit aids really dialed in to give me the most natural sound possible. I could not be more satisfied with how this whole thing turned out. I hear my grandkids more clearly; I follow conversations better and my over all hearing health is better. There are even times when I'm not wearing them and I feel lost. If you're on the fence about your hearing health, take it from someone who was definitely on the fence, kicking and screaming to do this, I'm glad I found Infinite Hearing solutions. Give them a try, you'll be glad you did. They are wonderful people and really do have the client's best interest in mind.

The audiologist, Naomi, and front office, Sue, were great to me the couple years I frequented the…read moreplace. I had a work comp claim for hearing loss and HearUSA had a contract at the time with the intermediary insurance company. Sue handled all the necessary paperwork, which documented my work's acceptance of the claim, I had brought in. This was very helpful. I was provided a hearing test and the aids were ordered. Within a couple weeks I went to pick them up. The audiologist showed me how to use them, programed them to my needs and explained how to use the related app on my phone. Over those couple years afterwards I would return quarterly to have them replace the domes and check the speaker wires. I was in and out within minutes. Twice I had to have the aids returned to the manufacturer due to issues that arose with the internal speakers. They handled the packaging, shipping and follow up. I received them back in a timely manner. Those aids are now out of warranty. I was advised that HearUSA does not now have a contract with the intermediary insurance company involved in my original claim. I was advised to contact them should my employer, via work comp, provide me with a new set of aids once these bite the dust, to determine if whatever intermediary insurance company is being used is on their list to work with; and we'll go from there. My experience with this particular franchise was 5 star and I hope to return when that time comes.

the receptionist, is not very nice I hate it when I have to go there. The guy in the back is very…read morenice very friendly and professional.

Brad, the audiologist, and the receptionist, Jessica, at the "Temecula" Hear USA office, helped…read moremake the purchase of a new set of hearing aids an informative and fun experience! They fitted me with updated, technologically advanced h-aids and clearly explained each step of the process. I left knowing I made the best purchase to suit my individual needs and most importantly could hear better than before I'd walked into their office!

Brad Noggle and his receptionist are outstanding. I had a great experience going with my husband…read moreand now I am experiencing the same with myself.

Connect Hearing. Temecula, CA is a great company. I enjoyed Carrie, although she is at a different…read morelocation now, she is a very loving person. My dad also loves Laura--The Lab Tech. & Danielle is so sweet too. Very caring people. My 94-year old dad benefits from their services. They clean his hearing aids and adjust them to suit him, thank you so much Connect Hearing.

I was referred to Connect Hearing by my primary Doctor. This is my first time to get hearing…read moreaids. Carrie Gomez is awesome! She is professional, knowledgeable and personable. She answered all questions and took her time to explain everything. Went home with hearing aids and she called me on the weekend before my follow up appointment to see if I had any questions or concerns, Carrie is wonderful to work with and she made this an amazing experience! I highly recommend Connect Hearing in Temecula & Carrie Gomez! Nancy - aka Joey Kupan