Extremely Disappointed and Frustrated
I took my vehicle to Mini T Tire and Auto in April due to a persistent issue with the front driver-side window not opening or closing--an issue I had already brought to them about a year prior. At that time, they claimed the switch was fine and just "cleaned it." The window stopped working again the very next day. I let it go for a year, but when it came time for another inspection this April, my husband (insisting on using them again) asked that we have the issue rechecked.
This time, they said the master window control switch needed replacing and, due to backorders, ordered a refurbished part instead. I don't blame them for the 3-week wait--it's not their fault the part took that long to arrive. But the real problem started when they installed the refurbished switch, and nothing changed. The front window still didn't work.
Allegedly, they reinstalled our original switch and ordered another replacement. But when I got the car back, now BOTH the front and back driver-side windows don't work. Before this visit, only the front window had the issue. When I called, the woman at the desk (who never seems to remember us, despite multiple visits) said, "Well, we didn't do anything to the back window, but we can troubleshoot it for you when you come in."
Excuse me? My car now has more problems than it did when I brought it in. Even worse, they told my husband that if the refurbished switch didn't work, we'd be refunded. Now they're refusing to honor that. As a customer, I should not be out money for a part they ordered from a supplier that didn't work. That's not my responsibility.
At this point, I have no faith that Mini T can fix the issue, and now I'm stuck finding another shop to repair not one, but two windows--likely at my own expense.
Save yourself the headache. I would not recommend Mini T Tire and Auto for electrical issues--or for honest, consistent customer service.
***edit to add not surprised the business manager was given an incorrect timeline and versions of the story. Yes I lost my cool but when you are consistently lied to and the story changes more then 5 times in one phone call after weeks of trying to get a issue resolved I said to f off and hung up after being told I would be charged diagnostics for the rear window I never threatened to go on social media to write every bad review I said I am going to write a review of my poor experience on my social media to which Cindy said do it. She was just as combative and I matched her energy. read more