Very pleased with Service. Alterations were perfect. Thank you. Will come again. Thinking of trying…read moresome upholstery.

We had a few items that needed some simple alterations. I did some research and the reviews for…read morethis place seemed reputable. One of the items we took was a $200 shirt that needed hemmed. It was a shirttail hem and we instructed to take it up around 2in and make it a straight hem instead. Well, the returned shirt was taken up 2in, but the shirttail hem was kept so it was really taken more than 2 in. The shirt is now unwearable. I called the number and they proceeded to tell me that the number was just an "answering service" and they would have someone call me back. I have not received a call back and now when I call it goes straight to voicemail. We had a to buy another shirt to replace this one- so this has now turned into a $400 mistake on their end and they refuse to correct the situation.

I have a classic (expensive) Burberry Coat sitting in my closet collecting dust, I'm less formal…read morethese days. Solution: Convert the trench coat to a trench jacket, maintaining Burberry proportions and not ruin the coat. Mr Vargas is a Master Tailor. He was able to shorten the coat (and liner) while maintaining proportions and fully functionality. Guillermo Vargas is much more than a Master Tailor, he is an Artist who understands Design. Highly recommended, you won't find anyone better

I wrote about Guillermo before, but I used the word "code" and it was supposed to say "coat." I've…read morebeen back since and have never been displeased. Genuine gentleman and a great tailor.

Today I drove an elderly family member to this shop and waited in the car. They went in with their…read moretwo items. When I saw that they were being waited on I called to say - the item is cleaned, becuase I had cleaned it. I provided the elderly person my credit card and said that if they needed to they could just pay the additional fee. But we did not get that far because the elderly person said to the desk people - "she said it's cleaned" and the response to their old and frail person was, "you lied." So they left shaking and I went in. I was immediatley told that we are barred and can never return. From my career I consistently hear negative comments about the rudeness of the staff. Seeing an elderly person shake at being called a liar was not okay. I am sharing so that the staff either take ownership of their anger or to warn others.

Suit altered well ahead of schedule and the work is excellent…read more Accepted me as a walk-in and were quick and efficient.

I'd give Six stars if I could. I have used Sams fairly regularly for 3 years, plus mostly for mens…read moredress shirts, suits and jackets and every time, every item has been perfect and it is usually done in just 3 or 4 days. I see a few comments they are pricey but... They were priced about the same as a couple of other cleaners in the area when I was first trying others. looking for a cleaner, but I'm not bothering to shop price since I have always received such good service from Sams. There are times when dependable good service is more important that price, plus they have to be in the ball part or they'd not stay in business. The parking lot can be a little tricky getting in and out of, but if you can avoid commute drive time its not bad. I'd highly recommend

I use Sam's for dry cleaning and tailor services and they never disappoint. Plus they are very…read morequick and efficient!

I just visited the shop for the first time. I ripped a shoulder seam on my favorite winter jacket…read more They did an excellent job repairing the seam. They are very nice, professional, prompt, and do excellent work. The price was very, very reasonable. I highly recommend them.

This is where I and my family have been getting our clothes tailored and altered as far back as I…read morecan remember. The team here is great! They're up front about what they can and cannot do when altering your items, their prices are very reasonable, and their turnaround time is relatively quick. For example, earlier this year I brought in a bridesmaid dress that had to be hemmed, and the work was done within a few weeks. I admittedly don't need things altered too often, but it's great knowing there's a reliable and reasonable place to go when the need arises. I highly recommend this shop and hope folks continue to support them.

EDIT: Gloria herself is the nicest woman. She called to let me know what was going on and was super…read morehelpful. The technician made sure to do a lot of research, and decided that he wasn't comfortable fixing my machine, which I really appreciate. I would much rather him let me know, than try to fix it if he's not comfortable. They even found a couple brother centers for me that I could take my machine to. So, I think my original experience was not typical, and maybe one of the women working was having a bad day, and I can't hold that against them. dropped off my sewing machine for repair last Friday, and was told (very rudely, I might add) that I'd get a call the very next day from the technician, letting me know when it would be fixed. I had not gotten a call yet, (6 days later) so I called today to check on the status of my machine. The woman who answered the phone was very short, and very condescending. When I asked for the status of my machine, the reply I got was "Well, if you haven't gotten a call, that means it isn't fixed yet, right?" While I was dropping of my machine, she acted like she just wanted to get rid of me. The person I was with mentioned how rude she was after we left, and I said "No, she's probably just a little skeptical because of my age." But after the phone call I agree that yes, the customer service just sucks. I have orders to fill and my customers are getting antsy. The only reason I didn't give 1 star is because I have not gotten my machine back yet, and if it was properly fixed, I will update my review to 4 stars. I don't want to be talked down to when I'm bringing business.

So sad - this business is getting audited by the state for fraudulent practices - Gloria sent out…read morerequests to have people send in notarized statements and receive $15 in credit in return. Well I did that - and I got nothing. I get no response to emails regarding this - and now I want to contact the Pennsylvania AG and tell them what a fraud this company truly is. Stay away from them - they've let their kids take over the business -and the kids don't have clue one about customer service. So sad - so pathetic. I have spent thousands of dollars in purchases - they don't care that I've bought nothing in the past two years - they don't even care to ask why. They deserve to get audited by the State of Pennsylvania.

I am SO great full to have found Barb. I moved here to Pittsburgh from California and needed to…read moredesperately find a alterations person for my wedding dress. I searched and found Barb I literally needed someone to not only take it in and hem it but I needed the back to be lowered the sleeves to be removed, the neckline taken down we pretty much recreated my dress, so that says a lot. She's also made my veil and belt and very reasonable price! I can't wait to put it on for my wedding day! I'm so excited! Barb did everything I wanted and then some. The fit is perfect and I couldn't be happier. Do yourself a favor and go to Barb she is so sweet and kind and really listens to what you want.

Barb is a lifesaver! I bought a "custom made" dress for my…read moredaughter's wedding from a store, and when it was shipped the proportions were totally off and it did not fit at all. The store flat out refused to fix it and I was in a bind. When I brought the dress to Barb I was not optimistic that it could be salvaged but I was totally wrong! Barb is extremely talented - she did an incredible job and it turned out perfect! The beading made the fabric difficult fabric to work with, but Barb worked her magic and it came out wonderful. She even added sleeves and a back, finding the perfect material and designing it so it matched the dress perfectly. I highly recommend Barb to anyone looking for a custom-made dress, a re-make like mine or alterations.

I was waiting until I won the credit card dispute to submit my review and share my experience with…read moreTopaz Thimble. To any bride considering Topaz Thimble for alterations, I encourage you to read this full review before handing over your gown to Kati. There are many seamstresses who provide better quality work and customer service. I paid Kati $500 to take my wedding dress and create a top that "looked" like what we discussed, but which had serious construction, quality and fit issues. I am now paying another seamstress to remediate all of the work that Kati called her "best work ever". I took my dress to be altered into a peplum style top. At the initial appointment, the dress was put on a mannequin and we discussed the changes to be made. I asked if I should try it on, but Kati stated it wasn't necessary. I thought it was strange that she didn't want to take measurements given we discussed that my wedding was 5 years and 2 kids ago. In hindsight, this was the first red flag. When I arrived for the final fitting, Kati's assistant answered the door and let me know that Kati was finishing up a few things. I waited for about 20 minutes while I could hear the sewing machine frantically whirring in the back. If more time was needed to finish the gown, I would have rather delayed the fitting than rush the work. This was the second red flag. Kati brought out the dress and it appeared as we had discussed. The only time that Kati touched the garment during my fitting was to help me snap and unsnap it. There was no "fitting", "checking" or "fussing" to make sure it was perfect. I paid and left the studio with the top. At home I tried it on again and took a closer look over the whole piece. The sleeves were not staying up because they did not have enough room in the shoulders. The buttons on the sleeve cuffs did not lay nicely as the material was bunching and they were attached unevenly. A seam on the peplum skirt had the horsehair trim raw, jagged and sticking out. Most concerning, the seams and construction throughout were uneven and messy. I emailed Kati regarding this issues and we scheduled a date to come back. My gut however was telling me to get a second opinion. I am not an avid sewer, however I have completed multiple sewing projects, and the quality of work was nothing that I would expect from a professional seamstress. I took the top to a second bridal seamstress with over 25 years of experience. The seamstress identified a plethora of areas where the work was either not completed correctly or was poorly executed. Ultimately she felt it came down to inexperience and rushed work. I feel taken advantage of knowing that Kati let me walk out of her studio with a garment that had blatant craftsmanship issues, and I do wonder how many brides leave Topaz Thimble with poor quality alterations to their gowns. In summary, the following issues were noted: - Seams throughout are messy and incorrectly executed - Sleeves and peplum skirt were incorrectly constructed - Thread color used did not match the rest of the dress - All horsehair seam edges were left raw and unfinished - Appliques were incorrectly connected and causing bunching - Time and effort were not taken to construct proper seams between the sleeve and the strap, as well as between the bodice and the peplum skirt, resulting in bunched and uneven seams. After meeting with the other seamstress, I emailed Kati explaining that I did not feel comfortable returning to Topaz Thimble to have the work corrected. I requested a refund to help cover the cost of the remediation work. In her response, Kati refused to acknowledge the issues identified and refused to provide any type of refund. Kati stated that I was not a sewing expert and stopped responding to any follow up from my side. I submitted a dispute to my credit card company citing "unsatisfactory quality for services rendered" and included all correspondence. After reviewing the case, the bank sided with me and refunded my money. I feel this speaks to the credibility of the review. Overall, when choosing someone to work on one of the most important garments in your life, I recommend you choose someone who has an immense amount of experience and attention to detail. Find someone who will not cut corners, and most importantly, someone who is kind and customer focused. You will not find this with Topaz Thimble.

Katie did such a great job altering my wedding dress. She does a good job explaining all the…read morechanges she is going to make. It was a very seamless process, and I felt very comfortable working with her!