I went here to have two pairs of pants hemmed. Before going, I called to check pricing - $12 for a…read morestandard hem and $18 for an original hem (where they cut off the existing hem and sew it back on). Seemed pricey, but my pants just needed an original hem, so I went. The place smells like cigarette smoke. I was picturing myself getting my brand new hemmed pants back and then having to pay to have them dry cleaned right away to get the cigarette smell out. So I left and took my pants elsewhere. The people there were really friendly and it seemed like they probably do nice work, but I couldn't stand that smell.

If i could give a negative review, I absolutely would. I recently tried this cleaner, and was…read moretremendously disappointed. First, the prices are way too high. Second, I'm not sure what their process for cleaning clothing is, but 3 pairs of my suit pants had the lining ripped out during cleaning. I asked for them to be retacked for no charge- they obliged- but with hesitation. One of the pairs was done incorrectly (the seamstress stitched the lining to the outside of the pants, so you could see the stitching), so i returned it to be redone. Upon getting these pants back, I put them on and they were too small (they had fit prior to this whole situation). I called to talk to a manager about this situation, and i ended up speaking with the owner. He was incredibly nasty, made personal attacks at my level of income and accused me of lying and trying to get a free pair of pants from him. (which couldn't be farther from the truth). He called my previous requests with the lining of the pants "gripes", and was annoyed and very agitated that I had made a complaint. They do NOT stand behind their work, and get incredibly defensive when a complaint is made. I did not get my issue resolved, but I will NOT bring anything back there.

I have a classic (expensive) Burberry Coat sitting in my closet collecting dust, I'm less formal…read morethese days. Solution: Convert the trench coat to a trench jacket, maintaining Burberry proportions and not ruin the coat. Mr Vargas is a Master Tailor. He was able to shorten the coat (and liner) while maintaining proportions and fully functionality. Guillermo Vargas is much more than a Master Tailor, he is an Artist who understands Design. Highly recommended, you won't find anyone better

I wrote about Guillermo before, but I used the word "code" and it was supposed to say "coat." I've…read morebeen back since and have never been displeased. Genuine gentleman and a great tailor.

Great service. Always done right the first time. Highly recommend this business for all your…read moretailoring needs

Old school Italian custom tailoring by one of the best men in our community!! I've been a customer…read morefor 10+ years and have had a great experience each time.

This was my first visit to Fox Chapel Dry Cleaners, and unfortunately, it was a disappointing…read moreexperience. I brought in five of my husband's dress shirts for cleaning, and when I picked them up a week later, they were noticeably wrinkled and in worse shape than when I dropped them off. Since it was my first time using this cleaner, I carefully looked over the shirts on the spot and brought my concerns to the attention of the staff. One of the first responses I received was, "That's what you get when you pay $4.50"--which felt dismissive rather than helpful. I was told this is how all their shirts typically come out. I pointed out specific areas on the garments that were not acceptable, but my concerns were met with shrugs and no acknowledgment of the issue. Instead of an apology or offer to make things right, one of the attendants began explaining the difference between dry cleaning and hand pressing, which I found unnecessary since I managed a laundromat and have experience working with a dry cleaner in Dormont. I explained that not only do I understand the process, but I also know what a properly finished shirt should look like. Seeing I wasn't getting anywhere with the staff, I left my name and number in hopes of a follow-up from the owner. I called back again today to ask if Mark, the owner, received the message. I was told he had, but I have yet to receive a response--and honestly, I no longer expect one. I rarely leave reviews, especially negative ones, but I felt compelled to share my experience in hopes it helps others. Based on the lack of quality and the unprofessional customer service, I would not recommend this dry cleaner. I've also included photos of the shirts for reference.

New to the area.... One star is aggressive…read more I can't rate the quality of the alterations yet, but for reference: I had 2 dresses with an inch split in the slit, one pair of pants - one leg needed hemmed, one suit jacket the bottom needed hemmed, one jumper that had an inch hole in the bottom that needed stitched and a spaghetti strap jumper that one of the straps needed touched up on. $267. Outrageous. That is not even what drove me to take the time to write the post... the women who own it - I assume- are RUDE. Downright disgusting and rude. I would not recommend. YOU women are a service business, if you don't like it, don't do it. Have some class and respect for people. I will not return. Thanks to the alteration woman. She is the only reason they get one star.

Monogram It does a FANTASTIC job on anything one could possibly need to have monogrammed,…read morepersonalized, etc. The owner is very nice and easy to work with, and the prices are very reasonable. She is always very realistic about turnaround times so there are no surprises. I have had a blanket and a tote customized here so far, and I can't wait to bring in more items!

Terrible customer service, very rude. Not at all helpful. Go to Oakmont for monograms they are…read morepolite

Since relocating to Allegheny Cty, I have used 4 different cleaners. The 1st three cleaners where…read moremediocre as compared to what I had been used to. A cleaning staff member in East Liberty suggested I wash my white 100% linen blouses if I expected them to be returned in the same white condition as when I submitted them? The care my clothing has received at Don Royal has been excellent. The staff is friendly and the processing of clothing, clreases and slacks, cleaning of linen blouses, slacks and suits and cleaning of other clothing items has been exactly has requested.

I've been using Don Royal cleaners now for about a year and I've been extremely happy with the…read morequality of their work. Over the years I've collected some high-end fashion labels, and I've never had any worries about whether they would be damaged. After having used this dry cleaner for a year, I started to read some of the other reviews and I was surprised that some were not excellent. But what I've learned overtime is that no dry cleaning business is perfect. Some of us will have good outcomes and others perhaps not so much. It depends on the garment, the material, and the way it's been dry cleaned before. Having had such good luck at Don Royal, I take these other reviews with a grain of salt.

So sad this evening. Joa has some great alterations. But this fall we went for a recital…read moreGown. We stated that minimal Alterations due to my gal bent a music major and needs "breathing room"'. Got her recital goal and it fit but not loose enough for a music recital. We have talked over two years about "fit". My gal almost failed her hearing today because she couldnt breathe. We were explicit on type of alteration needed. She now is using a second dress that lahe bit she almost failed her hearing. Can breathe in a new dress? In a ah Joan had listened.

Very professional person! She always repairing my clothes very well and nicely done! I recommend itread more

They were busy with clients, but took the time to give us 5 minutes to talk about setting uup an…read moreappointment for getting suits made possibly. Loved the customer service and attention they gave us.

I had a few pairs of slacks that needed hemmed. I brought them in and was promptly greeted. The…read moretailors here are very friendly and helpful. I was told it would be about 10 days until they were ready. The gentleman I spoke with said he would text me when they were ready. After about 2 weeks I gave them a call and was told they had a part time person helping out who hadn't shown up for a few days, so they were a bit behind. However, he did tell me they would ensure my slacks were ready the next day by 1pm. Went and picked up the slacks and saw what wonderful work they did. Very clean hems and the pants were also pressed and hanged. The folks here do great work. The cost for the hems was $18.50/pair, which initially was a bit more than I expected, but after seeing the work, I realize is totally worth it. I will definitely be going back and giving them all my tailoring business.