I have been a customer of Ianni's since the late 1980's, and keep going back for several reasons…read more First, the tailoring that Ted has done for me has always been first rate quality. He is careful to measure a garment and I've never had him do a sloppy job, even once. There are instances where he could not help, as if I needed pants to be let out, and there wasn't sufficient material to work with. If he cannot do what is requested, he will calmly explain why. He is truly an old school type of tailor, and has always paid great attention to detail.
I haven't seen his wife JoAnn for some time, but their son Paul has also been working with them for more than 10 years. All of them have always greeted me in a very friendly and welcoming manner.
Their cleaning services are also excellent. They have occasionally managed to clean stains I thought were permanently set. If threads are wearing thin, they will advise if there is a repair they can do, to extend the garment life. They have never lost a garment, and if a price is quoted on the claim slip, they stick to that quote. I've never had it happen, but I know that occasionally a problem can come up, that wasn't foreseen, as every garment is constructed by slightly different specifications, by each manufacturer. In that event, I could see an alteration or repair costing higher, especially with custom made garments, but I also think that would be very rare. Ianni's has been in business for 30+ years, and no business lasts that long if they're not doing things right.
The general demeanor I have seen from the Ianni's is a gentle kindness (think of Mr. Rogers, who apparently was also a regular customer. I saw him there many times). The Ianni's are truly a family business, and I've always felt their dedication to doing things right, because of that. That said, I imagine that every day isn't a good one, as is true for all of us. Sometimes, various stresses can overwhelm anyone, and though I'm sure it's rare for the Ianni's, I know they're not immune.
The bottom line is that they are experienced, kind, honest, hard working and service oriented, and VERY capable of doing the job right.