This was my first visit to Fox Chapel Dry Cleaners, and unfortunately, it was a disappointing experience. I brought in five of my husband's dress shirts for cleaning, and when I picked them up a week later, they were noticeably wrinkled and in worse shape than when I dropped them off. Since it was my first time using this cleaner, I carefully looked over the shirts on the spot and brought my concerns to the attention of the staff. One of the first responses I received was, "That's what you get when you pay $4.50"--which felt dismissive rather than helpful. I was told this is how all their shirts typically come out. I pointed out specific areas on the garments that were not acceptable, but my concerns were met with shrugs and no acknowledgment of the issue. Instead of an apology or offer to make things right, one of the attendants began explaining the difference between dry cleaning and hand pressing, which I found unnecessary since I managed a laundromat and have experience working with a dry cleaner in Dormont. I explained that not only do I understand the process, but I also know what a properly finished shirt should look like. Seeing I wasn't getting anywhere with the staff, I left my name and number in hopes of a follow-up from the owner. I called back again today to ask if Mark, the owner, received the message. I was told he had, but I have yet to receive a response--and honestly, I no longer expect one. I rarely leave reviews, especially negative ones, but I felt compelled to share my experience in hopes it helps others. Based on the lack of quality and the unprofessional customer service, I would not recommend this dry cleaner. I've also included photos of the shirts for reference. read more

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New to the area.... One star is aggressive. I can't rate the quality of the alterations yet, but for reference: I had 2 dresses with an inch split in the slit, one pair of pants - one leg needed hemmed, one suit jacket the bottom needed hemmed, one jumper that had an inch hole in the bottom that needed stitched and a spaghetti strap jumper that one of the straps needed touched up on. $267. Outrageous. That is not even what drove me to take the time to write the post... the women who own it - I assume- are RUDE. Downright disgusting and rude. I would not recommend. YOU women are a service business, if you don't like it, don't do it. Have some class and respect for people. I will not return. Thanks to the alteration woman. She is the only reason they get one star. read more

I'd give them a zero if that was an option. They destroyed a high end cocktail dress. I took it in with a tiny coffee stain and when I picked it up there were countless additional stains. No phone call to alert me, no apologies. Just a note attached that said it has been dry cleaned by itself, but the fabric "bled. Return to manufacture". They even tried to charge me for it. Their 'story' doesn't add up though, as the dress has been dry cleaned before and no bleeding occurred. Someone simply got sloppy and didn't do their job. HORRIBLE customer service. And now I'm left with a dress that can no longer be worn. I will NEVER use these crooks again. read more

Fast and friendly service All cleaning and alterations done on site Wouldn't go anywhere else! Fox Chapel Dry Cleaners are the best!! read more

Recently moved to the area. Tried Don Royal and they were vey expensive, so we decided to try Fox Chapel Dry Cleaners. 6 shirts and 1 plain ladies dress- $41. I wish I would have read the reviews before I went there. Not going back. They were very nice, but ridiculously expensive. read more

As you may have heard, Leff Marvin suffered a devastating fire recently. While searching for a new dry cleaner I contacted a number of high end retailers and asked for their recommendation. All seven of them referred me to Owl Cleaners. Not one mentioned Fox Chapel. When I asked four of them if they were familiar with Fox Chapel Cleaners I got an earful. None of it was good. So I quit asking. Apparently nothing has changed with their attitude since I last encountered it. read more

During Covid-19, I cleaned out my closets and these guys brought My tired looking clothes back to life!!! WOW!! They are good!!! My whites are so much brighter!! Definitely a customer for life!! read more

I took two coats there, a women's overcoat and a women's car coat. When I went to pick them up, the cost was $70.00. When I questioned the price, I was told pricing was based on weight. No where does is it stated that this is the case. When I called to speak to a manager, I was told that they have been there for 30 years and their customers know this. It was my first time I was there and feel that the pricing information should have been up front. The manager was rude and arrogant and told me I should have asked the price before I dropped I left the coats. I am HUGE supporter of small business, but in this case, this was my first and LAST time patronizing this business. If this is the way new customers are treated, I'm surprised they have repeat customers. read more

Completely AWFUL!!! Very overpriced. $21 per suit. 3 suits and jacket total of $95. Customer service is the WORST. Called to ask why charged so much and mistake made by employee blamed me. Same service at Don Royal for $43. Don't waste your time or money with this horrible establishment. The cleaning job was below average. Would give no stars of possible read more

Welcome to the most expensive dry cleaners I've ever experienced. I moved to Pittsburgh from Northern NJ. Before that I lived in NY. My per-pant-average price for wash and iron was $7.00. Here, it's $12.00. read more

I will no longer patronize this establishment after being charged $59 for the cleaning of two simple summer dresses(one sleeveless) and a simple wool jacket!! Each dress was $22.50 !!! This is unacceptable ... wish I had further recourse other than Facebook read more

Best dry cleaners around! I have trusted the Fox Chapel Dry Cleaners with all my alteration needs and dry cleaning for years. The delivery service is top notch!! read more

Ridiculously overpriced and the jacket came back with hair on it. Also the one mark I had hoped they would get out was still there. And when I asked the cashier if I could pick it up the next day they could not tell me what time they closed. I should have done more research. read more

BEWARE. Took brand new pants for hemming and they made one leg almost one inch shorter. We stood there and measured the pant leg together to show the difference and they said....'well, I don't know if that's right'. Owner was yelling at me that he's been in business for 30 years. Horrible experience. I am filing a small claims suit on principle. Do not go there! read more

I recently moved to the area after living in squirrel hill all my life... That being said I Went in to drop off a man's suit and a children's winter down jacket with fur collar and was quoted $20 for the suit and $65 for the jacket! I reluctantly left the suit simply BC it was urgent but took the coat back as I knew I couldve gotten both items cheaper elsewhere....And I was right. I proceeded to go into Footers in Squirrel hill where they not only quoted me $20 initially for the jacket but upon picking it up they apologized as they should only charge $10 being its a children's coat! Not to mention they did an amazing job! Out of curiosity I asked how much it would have been had I taken the suit there as well and they said it would be $12. I'm not only writing this poor review BC of the outrageous pricing but more so the customer service or lack thereof ... After going into retrieve the suit I merely told the woman at the counter the price difference between the two if only to bring to her attention and her response....She ripped the receipt out of my hand and said "you don't like what we charge then go somewhere else!!!" To top it off she said the total for the suit would be $21.50 and when I again calmly explained to her the original quoted price (given it was only a difference of $1.50) she again yelled "that's our price..... Just go somewhere else!!" What kind of customer service is that?! As I have stated in the only other review I have ever left on yelp, I work in customer service and it has to be pretty bad for me to write such a novel! After reading one of the bad reviews left from another dissatisfied customer I laughed at how similar our experiences happened to be. I work in the men's clothing business where we are constantly asked for recommendations regarding reputable dry cleaners and I will be sure to spread the word about this place!! Never Again!!!!! read more

Been going here for a long time, they're friendly and have gotten stains out of stuff I had given up on! They also take a lot of pride in doing it right, most of the customers I see are the same people that have been coming for years. read more

THis is by far the worst business I have ever delt with. I took my custom wedding dress there to get dry pressed prior to my wedding. Upon pick-up it was snagged and then the employee insisted that he could press the snag out and when he went to press it, brown liquid came out of the iron and all over my dress. This was less than 24 hours before my wedding and put me into complete state of shock. There was not one appology and I filed a Better Business complaint to which they did not respond. Absolutely the worst!! Ruined my custom made wedding dress before my wedding!! read more

I took in a cotton top to have the hem raised. They quoted me a price of $25 - way too high but I was in a situation where I had to have it done and had no choice. When I picked it up they told me price was $30.75. I asked why - $25 was even written on the bill. They told me they also had it dry cleaned. I did not ask to have it cleaned - nor would I ever for a simple cotton top. The girl just stared and said I don't know what to do - they cleaned it. She would not give any discount or remove cost of cleaning. Just said they wrote down that I wanted it cleaned. read more

Awful!! the service was terrible. I dropped off a couple suits to be cleaned was charged 21.00 a piece The suit jacket I also had them clean was 27.00 they wrote the slip up as suit jacket and charged me for a regular jacket the salesperson was quite rude when I called to ask about the price I called another cleaner and I could have paid half of what I was charged at fox chapel cleaners. I will take my business to another cleaner with better service and better prices the only reason they got 1 star is I needed to rate to write a review read more

This is The Best Dry Cleaners I've found in this city. Everything I have taken in has been cleaned and pressed to perfection. Whether it's been something special (designer) or a hand-made quilt, they have taken such good care. Nice friendly staff that always remembers you when you come in. read more

These horrible people lost a $1000 cashmere sweater from Saks of mine and tried to lie about it, even with the receipt. They said they never received a sweater that expensive, and would not pay. Of course, they couldn't even remember what the sweater looked like. I would NEVER deal with these dishonest cheats again. read more

I would give Fox Chapel Dry cleaners a ZERO if it were possible. I took 2 table cloths and 10 sashes to get cleaned. They called me to tell me that they were cleaned and the the total was $164.50. That is outrageous. I called a few other places to get pricing and they were more than $75 more than what their local competitors charge. When I called and asked about it, they said they they are aware they they are more money than other cleaners, but that most people just pay it. I was also told they charge by weight - but the sashes were satin - so I'm not sure how a thin satin sash costs $10 to clean and press. I was also told a lady had to stand in the back and hand iron them - so if they don't have the proper equipment, then I should have been informed of that from the start. Awful, awful, awful. When I called to question, I was told I could not have a manager's contact infomation. Who doesn't allow their clients to speak with a manager? Terrible customer service. I was then told that I could either pay it or they would donate my items. DO NOT GO HERE unless you want to spend more money for an awful experience. read more