Hours listed were not the hours listed when I arrived. Drive all the way out there, to no avail...read more

I decided to opt for a locally-owned dry cleaner instead of Giant Eagle because I like supporting…read moresmall businesses. However, this will not be a business I support again. I dropped off pants and a suit jacket to be dry cleaned. The pants are fine but it doesn't look like the jacket was even touched. There was still dirt on the front that I had to clean off myself (and it was so simple to do). I don't know if they forgot to do the jacket or just missed all the spots but I won't be back there again.

Stopped in to see what they could do about the L shaped rip in my brand new jacket. The young man…read moreat the counter explained the option. Checked with folks in the back about my alternative bad idea. And then they fixed it within a few minutes for a very reasonable price. And I agree with the young man, "it is the least ugly option." First time there. I'll be going back.

Waited 20 minutes to pick up my alterations. They couldn't find my tuxedo. And when they finally…read moredid, the alterations hadn't been made. Do not come here if you value your time. Clothes were not ready when they said they would be.

I used this dry cleaner about six months ago. When I entered the shop, I noticed a strong smell of…read morecigarette smoke. When the pants I left for dry cleaning came back, they did unfortunately smell like cigarette smoke. I had to hang them outdoors for a couple of days to get rid of the smell. I won't go back here again. Disappointing as they were my regular cleaners before the pandemic and their location is convenient.

Their service was amazing before. The girl who used to work there was very polite and helpful, but…read morecurrently their new people just terrible. I checked my clothes twice in person and he said they were not ready. He didn't even check it for me because he didn't know what clothes in that order, and started to search it until I said I wanted to get back my clothes even it has not been cleaned. The rudeness of him was insane. I have not met any person rude like him. He didn't want to say any word to you nor any apologies for wasting your time going the store. He also hang up my phone right away when he said the the clothes were ready. It was such a terrible experience.

I'd give Six stars if I could. I have used Sams fairly regularly for 3 years, plus mostly for mens…read moredress shirts, suits and jackets and every time, every item has been perfect and it is usually done in just 3 or 4 days. I see a few comments they are pricey but... They were priced about the same as a couple of other cleaners in the area when I was first trying others. looking for a cleaner, but I'm not bothering to shop price since I have always received such good service from Sams. There are times when dependable good service is more important that price, plus they have to be in the ball part or they'd not stay in business. The parking lot can be a little tricky getting in and out of, but if you can avoid commute drive time its not bad. I'd highly recommend

I use Sam's for dry cleaning and tailor services and they never disappoint. Plus they are very…read morequick and efficient!

Extremely disappointed with our experience here. My sister, the bride, left in tears after being…read moresurprised with a $65 consultation fee -- something that was not disclosed up front. She's on a tight wedding budget and would never have booked had she known. When we brought up the issue, the staff was dismissive and unkind, offering no flexibility or understanding. Weddings are stressful enough -- this kind of treatment only made things worse. We won't be returning, and we'd caution others to ask a lot of questions before booking. Upon double checking their website claims, "At Alterations Express, pricing is never a surprise." and "Your Satisfaction is Guaranteed." Simply untrue.

This place should never do alterations! First of all, they are rude. Secondly, very inexperienced,…read moreOverpriced for the service and alterations received. Grumpy as could be and should not interface with paying clients! The hem has fallen in 4 of the 7 pairs of new pants that needed to be shortened. Also, I did not request a vent cut out at the bottom of my pants. I did NOT ask for that! I put the shoe and boot I would be wearing on for the alteration and vents were NEVER discussed! I miss my EXPERIENCED ITALIAN TRUE TAILORS who retired, moved away and/or passed away. NO COMPARISON!! Value-of no value,Quality-inferior, added on vents that were NEVER discussed!

Great service and people! Timely and they do door to door service. Really happy with this service.read more

Loved the drive through aspect. Nice cleaning, too. Friendly service. My clothes were perfect when…read moreI picked them back up.

Today I drove an elderly family member to this shop and waited in the car. They went in with their…read moretwo items. When I saw that they were being waited on I called to say - the item is cleaned, becuase I had cleaned it. I provided the elderly person my credit card and said that if they needed to they could just pay the additional fee. But we did not get that far because the elderly person said to the desk people - "she said it's cleaned" and the response to their old and frail person was, "you lied." So they left shaking and I went in. I was immediatley told that we are barred and can never return. From my career I consistently hear negative comments about the rudeness of the staff. Seeing an elderly person shake at being called a liar was not okay. I am sharing so that the staff either take ownership of their anger or to warn others.

Suit altered well ahead of schedule and the work is excellent…read more Accepted me as a walk-in and were quick and efficient.

Great turnaround, excellent work, and professional and kind staff. They were able to hem (remove at…read moreleast 4+") from a high/low gown for a formal event. Plus we decided to add straps utilizing some of the cut material and they were fully transparent on the price for it if decided we did not want to based on price. We had about 2 months before the event, but got it back within four days! I would definitely go back. The seamstress we worked with had the best questions, was caring, and attentive to details. It really put our family member at ease with their dream dress.

I've given this place 3 chances, and will never go back. not only are they extremely expensive,…read morewhich i don't mind paying if they would do a good job, but my dress has come back with a stain or mark 2 times.

I'm starting to think that this place is one of those secrets kept within a neighborhood…read more Typical laundromat with washers, front load washers, dryers, change machine, and vending for various laundry related items. A bit drab inside, but it's not like you're going there to meet people. Opens at 8, closes when the last load is taken out of the dryers (sign says that last load in the washer has to be by 8:30 PM). Magazines lay around for you to browse through if you didn't bring anything with you to occupy your time. Convenience store right next door if you feel the need to get a drink, something to snack on or a newspaper. I've been here at different times on different days of the week and although there are not very many washers/dryers located in the building, there is never a crowd. I frequented the laundromat in Edgewood Town Center for a while but that got old because it was always crowded. Prices for the washers are the same as the one located in the center. $2 to wash, $.25 for six minutes in the dryer. Go in during a time that no one is there, and you can be out of there within a hour if you start all your laundry at the same time. Very convenient and kind of nice when not many people frequent the place.

Put 20 dollars into its coin exchange machine and it didnt give me any change. There is not any…read morenumber to call for any issues so now they took my money and there is nobody to help. Will not go here again.