EDIT: Gloria herself is the nicest woman. She called to let me know what was going on and was super helpful. The technician made sure to do a lot of research, and decided that he wasn't comfortable fixing my machine, which I really appreciate. I would much rather him let me know, than try to fix it if he's not comfortable. They even found a couple brother centers for me that I could take my machine to. So, I think my original experience was not typical, and maybe one of the women working was having a bad day, and I can't hold that against them. dropped off my sewing machine for repair last Friday, and was told (very rudely, I might add) that I'd get a call the very next day from the technician, letting me know when it would be fixed. I had not gotten a call yet, (6 days later) so I called today to check on the status of my machine. The woman who answered the phone was very short, and very condescending. When I asked for the status of my machine, the reply I got was "Well, if you haven't gotten a call, that means it isn't fixed yet, right?" While I was dropping of my machine, she acted like she just wanted to get rid of me. The person I was with mentioned how rude she was after we left, and I said "No, she's probably just a little skeptical because of my age." But after the phone call I agree that yes, the customer service just sucks. I have orders to fill and my customers are getting antsy. The only reason I didn't give 1 star is because I have not gotten my machine back yet, and if it was properly fixed, I will update my review to 4 stars. I don't want to be talked down to when I'm bringing business. read more

So sad - this business is getting audited by the state for fraudulent practices - Gloria sent out requests to have people send in notarized statements and receive $15 in credit in return. Well I did that - and I got nothing. I get no response to emails regarding this - and now I want to contact the Pennsylvania AG and tell them what a fraud this company truly is. Stay away from them - they've let their kids take over the business -and the kids don't have clue one about customer service. So sad - so pathetic. I have spent thousands of dollars in purchases - they don't care that I've bought nothing in the past two years - they don't even care to ask why. They deserve to get audited by the State of Pennsylvania. read more

The very best! Free online lessons, expert knowledge and very willing to help. Great projects and a stellar business.

love the sales and in depth reviews. also all demonstrations are available for a year maybe more.

Love this place but not happy when you drive 35 minutes to get there a 1/2 hour before they close to find them closed at 430

My latest visit I was hoping to find gingham broad cloth, no luck. This store normally carries old outdated fabric. The fabric sold here dates back to the civil war I'm not sure how this store survives. Must be a front. read more

Carries top of line machines , supplies and fabric. Staff members appear to be very knowledgeable. Gloria is a real deal maker with pricing. They Work well one on one. However, that being said, if you don't have an appointment or sometimes even when you do, it's difficult to get someone to concentrate on your needs or the purpose of your visit. It's a very busy , chaotic environment. read more

Best sewing shop in our area. I recently bought an embroidery machine from them and it was a great experience. I was given an over view of the machine and we even embroidered a tea towel. I love knowing I can go there and they would be helpful. She has a great staff which is a win.. Gloria's shop has some of the most beautiful fabric and anything else you can think of. Be careful it could lead you to becoming a fabric hoarder lol..You can't find their knowledge at a big box shop! Shop Local... read more

This is a fantastic shop. I started with the Ellure Plus as my first "real" sewing machine. I quickly grew to the Unity. They gave me a super fantastic trade in on my Ellure Plus machine! I also bought a Serger, the Evolution, which does a create rolled stitch! I made some beautiful Christmas napkins with it. They have great classes and are always there to help you learn to make new things on your machine! Everyone is very kind and helpful! read more

The fabric in this shop is high quality and beautiful which is why I have continued to shop here. The staff, aside from Gloria, is for the most part rude and disinterested in helping you. I have never been greeted or welcomed but I have been let know that it is 4:20 and we close at 5. One of the ladies is particularly rude and offensive and my visit today left me with a bad taste, I am not sure I can go back. Everyone has a bad day but she always does and no one needs this in their life. I hope Gloria can impart some of her friendliness and cheerful attitude to her staff, otherwise, I will need to find a new place to shop. read more

This was my 3rd attempt to patronize this local business. I support other local businesses nearby, and the only reason I gave it a third try was in hopes of finding a specific item. Like the past two visits, there was no one interested in helping me locate the item, no welcoming atmosphere, and when I finally got to ask one of the associates about a kit's availability, the lady asked "Did I have an embroidery machine?", to which I answered "Yes". Then she informed me the kit was out of stock and I could look it up online! Finally, the nicest gentleman helped me with what I was looking for. He was kind and welcoming, and unlike the other ( female) associates, did not treat me as though I were bothering them, simply making a purchase! read more

Visited for the first time during a shop hop one of the best stores on the hop. Large beautiful selection of fabric very friendly and helpful staff best prices you will find on high quality quilting fabric in town read more

I have dealt with Gloria for many years and many machines as I upgraded and learned more. She is an honest and fair business woman who takes interest in the needs of her clients. She offers wonderful free lessons for you to learn how to use your machine optimally. Her staff is knowledgeable and available, always by telephone or in person. Maintenence and repair are reasonable and prompt. I recommend her without reservation and have returned to her as my go-to sewing/serging guru over the decades. You can't go wrong with Gloria. BTW, she and her staff are caring and FUN. read more

I needed a couple of quilts done on the long arm. They work with a woman Alice who does the work. I had a rough experience elsewhere in town and this place was such a pleasure to work with. The staff was wonderful. Alice was wonderful - going above and beyond to find a solution to the problems from my average sewing job :-) I can't recommend them enough! read more

This is the NICEST place to do business. The selection is amazing and the staff couldn't be friendlier. The classes are great!! They take the time to make sure that you are learning everything so that you are confident in your new skill set every time. I will not shop anywhere else. read more

Gave it a one star because I couldn't go lower. Took my machine in for repairs .. tension needed adjusted and wouldn't feed material. Picked it up a few days later and was told it was repaired. Had to return a few days later because they double billed me, which apparently happens there. When I then went to use my machine, the stitching would only sew one type, no zig zag or other stitches would work. Returned it AGAIN, only to be told they didn't know what happened to it, and they couldn't fix the problem they created. Did refund me my money, and told me this situation happens where they repair machines and new problems are created, but couldn't offer me a solution as to why or what happened. Suggested maybe the repairman doesn't know how to fix machines, and when relating that the woman walked away from me. read more

I have been a customer at Gloria Horn's for a little over a year now. I started visiting the store last summer when I was in the market for a new travel machine. I decided not to buy a machine at the time, but started attending some classes and purchasing fabric/notions from time to time. Every time I have walked in, I have been greeted with a smile and offered assistance. I have also found the classes to be laid back, inspiring, fun and accessible to all levels of sewers/quilters/embroiderers. Gloria and her staff seem to be genuinely excited about what they do. No one ever pressured me to purchase or even look at a machine during the times I stopped in, which really impressed me. I was ready a few months ago to finally purchase the travel machine and a serger as well and received what I believe to be a fair deal. I also recently attended an event sponsored by Gloria Horn's featuring a nationally renowned quilter, whose plane, unfortunately, did not arrive in time for the first of the two event sessions. I thought Gloria and her staff (as well as the speaker) handled this unexpected snafu remarkably well - they offered an extra session time the next evening as well as "event rain checks" for those who could not attend the extra event session. I was able to attend the extra session, but I thought the "rain checks" offered were very reasonable, particularly for those in the Pittsburgh area I have not yet experienced Gloria Horn's repair services, so this review does not cover that aspect of the shop. read more

This is the worst run business I have ever dealt with, after ruining my cover stitch machine the owner threaten to call the police because I was upset over the way my machine was torn apart and the repair person was unable to put it back together again. If they do not know how to repair a machine they should not have taken it apart. The owner offered nothing to resolve this only to say go somewhere else and see if they can fix it, it was not broke to begin with was only in for yearly clean up. There has to be something I can do about this situation. read more

I had the WORST experience ever here. I took in my machine just for a tune up - I hadn't had any problems but had a number of projects I wanted to do shortly and figured it was over due for a little TLC. When I dropped it off they asked if I was having any problems with it specifically and I said no just it had been a few years since it was cleaned and oiled. They said it would be about 7-10 days gave me my slip and everything seemed fine. Two days later I got a call saying my machine was done but there was a problem. They had gone through all the servicing, cleaning & oiling with no problems. But after they finished the servicing, while they were wrapping it up the cam on my machine cracked. It couldn't be fixed and the machine no longer worked at all. So when I asked then what would or could be done I was told well since they had done all the servicing there would be a "$25 bench fee" for their time for me to pick up my unusable machine. And when I questioned that they wanted me to pay for a machine that THEY broke I was told they hadn't done it on purpose it's my fault because the machine was old and it's a plastic part and that just happens. I asked him if I could call them back to discuss the issue because I was completely perplexed that they wanted me to pay them after they did damage to my property and that they made no effort or even suggestion of compensation. Not even an apology. So I called the store back the next day and spoke to a woman who said the problem didn't sound right that she would look into and call me back. Their head service man returned my call and was COMPLETELY RUDE. He spoke down to me, kept calling me "dear heart" and "sweetie" despite my asking him to stop & they offered no compensation what so ever - instead he kept saying "what do you want me to do" and when I asked if I could talk to someone else he even told me to "F**K Off" and hung up on me. I was SHOCKED. After I got off work I went to the store to hopefully talk to someone and get my broken machine back. When I got there I was called a liar - told that the machine had to be broken when I dropped it off because why else would I have brought it in (other than that machines are supposedly have standard maintenance). I was told I "should be ashamed for upsetting the service tech that he had had a heart attack before and if he had another it would be on your shoulders young lady". Now I should say - I'm 30 - and was astounded that this was happening. That both the service tech and the front desk woman were both so completely rude and out of bounds with such little regard for customer service. She told me that she wouldn't charge me for the machine and that I should be grateful for that. That she knew I was trying to "scam them". She went to the back to get my machine and when she came back with it she immediately walked past me and took it OUTSIDE and dropped my machine on the ground.She told me that since she isn't charging me, not a paying customer and I needed to leave that she was going to call the police. I hadn't even been in the store for five minutes. I'm flabbergasted honestly. They damaged my private property and felt no responsibility what so ever. And then had the nerve to call me a liar and say I was trying to scam them. No excuse for any of this - I will never go back again. Completely ridiculous. read more

I had a similar problem as the previous post.,the staff there was rude. I was going to report them to the better business bureau only to find out that they already have a F rating .I wished that I had checked with the better business bureau first. F is the lowest rating that you can get.. read more

I recently purchased a machine at Gloria Horn and was very satisfied with the level of service, knowkedge, and expertise. The owner is hands on and the rest of the staff very attentive not to mention extremely nice.I'm happy to support this local shop and highly recommend you do as well. read more

I have been dealing with this store for many years. I have had a good experience dealing with Gloria and her staff. They are a very busy store and sometimes the staff gets a little distracted in trying to deal with so many issues. But I have always come away with satisfaction. Lots of classes and so many creative ideas can be had here. It's a fun place to go. I give them an A rating. read more