Being the procrastinator I am (I procrastinated to make this review if you're wondering), I waited until about 3 days before Christmas to call around the entire DFW metroplex to find an embroidery shop that could stitch my boyfriend's initials on a very thick bathrobe for Christmas. Unfortunately, each place I called ended with either a maniacal laugh, a phone slamming in my face, or a 10 piece minimum order requirement (this was probably the most expensive and WORST response.) Just when I thought I was out of luck, I called Mine Monogram based on a single review. When I called, the lady who answered was very friendly and when I explained that I needed it done by Christmas, she replied "definitely!" Needless to say, the location was easy to find, different employees texted and called to make sure that I knew the directions AND they kept me updated every step of the way. When I dropped off the robe, I had no idea where I wanted the letters to be placed but the lady behind the counter suggested a location and the font size as well (huge help!) Just when I thought the robe wouldn't be done in time, I received a text saying the order was ready about a day before Christmas! How is this possible?! Is this real life?! Not sure if they have elves working in the back or what but I didn't ask any questions. When I saw the robe, OMG, amazing! The font and location suggestion made the robe look super official (it's an NFL themed robe) and the boyfriend does NOT take it off (I'm serious, as hot natured as he is, he actually sleeps in it.) Definitely recommend since this was probably the best customer service experience I have had in a while! read more