Unprofessional work. Ruined the hats I brought in. I had two hats embroidered as a gift for a friend. A few weeks later, when I saw my friend, even he was unsatisfied with how they came out so I offered to return them. I took them back to the store but the owner instead claimed the hats he ruined were "the only way they could do it," which was to sew through the structure of the hat which caused them to buckle and wrinkle on the embroidery. Not to mention the embroidery is uneven. He then blamed the choice of font rather than admitting it wasn't quality work. Why do they offer a font that they can't work with without ruining the product? Beats me. Now I'm out $50 for the uneven embroidery and another $30 for the hats themselves. Because it was outside of the 2 day return policy (another detail they didn't mention when purchasing) he said there was nothing he could do and claimed that I had been wearing the hats. Luckily, these were new hats and not something that was special or important to me. Learn from my $80 lesson and avoid this place so you don't have to waste your money here like I did. There are plenty of cheaper options with better customer service and higher quality. read more

Very helpful in understanding what embroidery I need for my Daughter's background. They were able to color match and provide the best solution for my ask. I will be back. read more

I had a wonderful experience at Embroid It! I completely forgot about a bridal shower gift I needed embroidered ASAP and was in a full blow panic mode as I called multiple stores and no one could fit me in! I arrived at Embroid It! at 5pm, with only the Item I needed embroidered and zero clue what font/size I wanted. Anil listened to me and understood exactly what I was looking for. He immediately worked on my order and completed my request within 30 minutes! The outcome was perfect and I couldn't be happier or more thankful. Thank you Anil - You have yourself and new long-term customer! read more

Embroid It - A gray apron with embroidered text 'Mrs. Powell's KITCHEN' and multiple pockets, shown on a flat surface. - Embroidery & Crochet Near Me - Frisco, Texas

Great customer service! I needed my item embroidered the same day. He was able to do it on the spot. He was helpful and quick. Most importantly, everything looked perfect!! read more

I ordered five letters with i being the last letter. When I picked the item up, the i was slanted like they pulled it off the machine too quick. I had to wait 3 days for it to be fixed. An inconvenience for me! read more

Needed shirts to be stamped with a made logo. In the willow-bend mall upstairs. Great little spot for a quick iron on logos read more

Embroid It - Clothing and accessories, including handbags and hats, are arranged on a slatwall and a white cubical shelving unit in a retail store. - Embroidery & Crochet Near Me - Frisco, Texas

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Returned here after having previous good service. Left my item with Anil, the owner, on Monday at 2:30 in the afternoon. He said he was really busy because he'd just returned from vacation but assured me my item - something needed for work - would be ready Wednesday. His store's page on the mall's website says he's open until 7:00 p.m., so I asked to verify before leaving. He laughed and said, "No. I usually leave around 6:00, maybe 6:30 if I'm busy." I arrived on Wednesday afternoon at 5:45, and he hadn't touched my project. He hadn't written down the instructions for placement of the embroidery and forgot what we discussed. Instead of calling me to verify, he just put it on the shelf and waited for me to show up. Imagine my surprise when he didn't recognize the name on the order or what the item was. Finally he pulled it out from under the counter and told me about his memory lapse. That didn't go over well with me or the other customers who were bringing in items to drop off for embroidery. One left as she was telling her husband her item was too important to leave it in the hands of someone so lackadaisical. The woman Anil was waiting on before me left with her unembroidered merchandise because her order wasn't ready when promised. He told another customer her order wouldn't be ready for a week because he was going out town. From the conversation he had with another man behind the counter who told him to "have fun and win some money", it sounds like he's going on a gambling junket of some sort. It appears he cares more about his personal satisfaction than that of his customers. He did get my item done while I waited, which I appreciated. Thankfully it looks good. I won't return here though. A business owner with this lack of attention to what matters most is costing himself future business and good will in the community, read more

Pro is same day turn-around, fast and reasonably priced. Con is the customer service is sub par at best, the owner/manager is rude and lacks effective communication skills. I regret not leaving. Luckily, I was able to borrow a ruler from the assistant and figure out on my own dimensions (length, width and height) and placement (using photos from similar items). Timing was on my side and there was a lady in the store who was able to both translate and mediate to get me through the process. This was a frustrating experience. We decided to go through with the embroidery because of a timing issue. Edit: I reflected back and recall now the sequence of events that set him off. A lady who was placing an order at the same time caught a spelling error on the mock of my order. She told me. I thanked her. The mock-up guy got pissed. He was afraid to direct his anger at the Caucasian lady. So, instead he took his frustration out in the me. He has families to feed so he cowards and stayed in his lane. It's frustrating and disappointing. So, if you fit his respected demographic, you should expect great treatment. If not, consider going in with the your own mock up to dimension. read more

Great service and fast turn-around! I came in to get a last minute Christmas gift and they had in ready within 20 minutes.

They've been my go to spot for all embroidery's with my company! Always timely, exactly how I requested, and friendly service! Highly recommend read more

They lost my item and when I came back looking for it they finally found it and it had not been embroidered. They said there was no one who could embroider it and they were on vacation. It was supposed to be done the next day and it had been 5 and was never touched. On top of losing the item they were unable to get the work done and had horrible customer service! read more

Was in search of a gift and happened upon this store. They did a great job figuring out what what I want to embroider on the sweater and it came out great. Helpful and friendly customer service. They made sure to explain the length of time my sweater would be done and also called me to double check my order was correct. Will recommend this store to all that ask and will definitely use them again. read more

Thanks to Anil who did a great job with my husband's gift. I was a little bit scared to do embroidery on the gift. But It looks perfect. Anil is definitely is an expert in his field! I sent a logo few days before I came, so when I came with cloth, it took just 30 min. If I need to embroid something, I'll go to only this place. read more

Embroid It has been SUPER wonderful and timely in the past - I have used them many times for many different projects and they always turn out great. However, this last time I visited, the shop owner was on vacation (no problem - everyone has to go on vacation!) I was informed that it would take a week to get my items embroidered (they usually do same or next day but once again, no problem, I wasn't in a rush). I asked for the price, and it was 40% higher than the last time I had used them. I didn't appreciate the price raise, especially for an unusually long turnaround time, but they always do good work so once again, no problem - I didn't mind paying. After dropping off my items, I needed to make a change to my order (switching from one color to another). I spoke to a woman on the phone and she ensured me that she would make the change on my order form. When I came to pick up my items, I realized that the change had NOT been made and one of my items was now the wrong color. I gave them a call and spoke to the owner - kindly explained the situation and asked for a solution or a way to fix the item. He kind of rudely said he had no record of my phone call and the item couldn't be fixed. Understandable, so I kindly asked for a refund. He again said that because he just had someone temporary filling in for him over vacation - it wasn't his fault, he had no record of my change, and that he couldn't offer me a refund. I said that I was disappointed and started to thank him for his time, but he hung up on me. I hate to stop using Embroid It, but a little bit of customer service would have gone a long way. Hope that this problem can be fixed in the future :/ read more

I was a bit disappointed by my experience at this shop. The man who assisted me was helpful and did the work very quickly (within 30 min of me turning in my items) and the work was done well; however, we didn't discuss pricing beforehand and I was shocked when he told me I owed $70 for two items. I had a tennis bag embroidered with a small name that was $25 and a shirt that had a small chest pocket embroidered with a name and two works which cost $44. I was also suprised because he had several people come in while I was there and he told them they could pay at pickup and didn't give them a quote but required me to pay before he did the work. It seemed a little strange to me. They claim their prices are competitive but I can't imagine stores charging more than this for a simple shirt pocket embroidery. That just seems outrageous to me. Next time I will call for pricing before committing because this is not an affordable option. read more

This is one of the best embroidering places that I've ever been the service it's extremely fast and the lady does a great job she knows exactly whAt you are looking for.She is very patient, sweet&kind. Also the prices are so affordable and they are all kinds of letters and styles! read more

Embroid It - Embroidery & Crochet Near Me - Frisco, Texas

Anil worked so hard to make the embroidery on my great niece's Macy's parade garb exactly as she wanted it. She loves it all. I will definitely be back and recommend Embroider It to everyone. read more

Wow!!! I called around to 3 places, and I when heard Embroid It's machine whirring in the background and their turn around time was only 2-3 days I thought I would give them my business. I walked in on a Tuesday before the Holidays and he had it finished by the end of the day!!! He texted me proofs and we worked until it was right. He even called me to ask me questions to confirm. I'm so happy and impressed that they did exactly what I wanted in ONE DAY! I will always go here to get ANYTHING embroidered. read more

Had the BEST experience here. I have no embroidery experience but the two working when I went in were patient and so helpful. Final product turned out perfect, and it was done within an hour in DECEMBER (busiest month). read more

I stopped in here to get a quote for embroidering a logo on my work uniforms. The owner was very helpful and beat the quotes I had gotten from other local shops by $1. I emailed them the DST file for the logo, and lightening fast my items were finished. The quality and positioning of the work was perfect. Each item came out identical and flawless. I will definitely be using this shop in the future. read more

I took my backpack to get embroidered and they were super accommodating! The guy made sure the font and position was to my liking. They weren't too busy so he did it right away. Was in and out in about 20 minutes. read more

Embroid It - They embroidered my backpack - Embroidery & Crochet Near Me - Frisco, Texas

I brought in my son's bottle bag to get embroidered with his name.The gentleman working the desk helped pick out a font and gave me suggestions on what size it should be based off of his experience, which I found helpful because he pointed out things I hadn't thought of. He said the item could be ready in thirty minutes, which is way faster than I thought (I was assuming it would be a few days). I told him I'd be back in a few hours. He double checked with me to make sure I didn't want the name in all caps before starting the work and was just generally very nice and professional. I never thought I would be the type to want to embroider all the things but now I can't wait to figure out what else I can get embroidered! read more

Highly recommend! Anil and team does a great job and is very responsive to timely situations!! I have gone multiple times now and will continue ok'ing back! Thanks for the great work Embroit-It! read more

Overall - they got the work done - but I didn't have a great experience. Took a bib and burp cloth to be monogrammed. They were very helpful in picking out the monogram details and said to come back in 30 minutes. Awesome! When I got back, they had monogrammed the wrong side of the bib. One person tried to tell me it was fine - however, there was a tag and the stitching clearly indicated that it was the back of the bib. So they agreed to fix their error. Well - when I went to pick it up, they had put a tacky bear on the bib (not what I wanted) in order to cover their mistake AND tried to charge me a couple of dollars more "because it takes a lot of work to take out the monogram". He did bump that down when I brought it to his attention but overall I was not happy with the job they did on the bib or the customer service. The burp rag was monogrammed as requested on the correct side and it looked great so they got half of it right. read more

Embroid It - Embroidery & Crochet Near Me - Frisco, Texas

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I had such a wonderful experience at Embroid It! I needed something embroidered the week before Christmas, and this was the only place within 45 minutes of my home that said they could do it same day. They were so fast, so helpful, and reasonably priced! Highly recommend. read more

This is the best embroidery in DFW area. I coordinate VIP client gifts often at work and with any last minute embroidery, I can expect nothing but the the greatest quality of work, customer service, and efficiency. Anil is also very helpful with selection of font, color, and style. Turnaround on almost everything I bring is either 30 minutes - 1 hour. The most I have ever waited was 24 hours. So thankful for this place! read more

Excellent service and very friendly owner. Came in with a request for some print on a T-shirt and he had my idea to life with in 25 minutes for $25. Will continue to use for all my embroidery needs. read more

They did a good job on my embroidery. They had a fair price and quick service. What more can you ask for?

Stay away from this place. The 5 state reviews are fake, you can easily tell. The Indian guy that works there has no integrity and is a big liar. They embroided a shirt I bought was very expensive and they DAMAGED THE DESIGN. They literally smooshed the design with the shirt and it looks stupid. I told them I'm not happy with the service they then BLAMED it on the shirt. I then bring this shirt to a professional to see if they can fix it and the professional told me that the damage is too severe and the work done on the shirt was very unprofessional. The professional was mad for me because they see the details of the work and they say that's just not how you do embroidery. I still don't understand how this place still in business ,This place just trying to take YOUR MONEY. They are not willing to fix any issues. Other place I went to will redo my order if they ever messed up. IF YOU DONT WANNA WASTE YOUR MONEY AND TIME PLEASE DON'T COME HERE. GO SOMEWHERE ELSE read more

I will never return to embroid it. I took a square pillow and robe to be monogrammed and the robe turned out fine, however the worker didn't do the pillow at all because she didn't know how to place the monogram on the pillow. We waited the 20 minutes for it to be done only to have the monogram be uncentered and lopsided on the pillow. To resolve th issue, we were required to stand there and call the owner ourselves, only to get less then half of the price back. They offered to redo it but we were leery to let them try again. Overall, we had a horrible experience with mediocre results. Definetly not worth the money or the time. read more

If I could give ZERO stars I would! Just by the customer service on the phone, I would never take my business here!! INCREDIBLY RUDE! As a business owner, I'd fire my employees if they acted like this guy! read more

Great shop and service. They've taken care of 3 hats for me and they all came out fantastic. The staff is great. They took care of me on the spot. The pricing is very fair. I'll be back. read more

I would like to give this shop ZER0 stars. The experience I had here was beyond horrible. I brought two king pillow shams to be embroidered with my monogram. When I picked up the pillow shams and got home I realized one of the monograms was off center. I called the owner and he told me I could reorder the pillow sham and he would reimburse me for the cost of ordering a new sham and re-do the monogram on the new one. I brought in the new pillow sham and the old one to show him the off centered monogram. He owner started ripping the thread from the off-center monogram and said he would re-do that one and told me to send back the new pillow sham because he did not want to reimburse me like he said he would on the phone. I told him I had already paid shipping costs that were non refundable. He reluctantly said he would do a new monogram on the new pillow case. When I went back to pick up the new correct pillow cover, the monogram was smaller than the original that matched the first pillow case that was done correctly. The embroidery was also sloppy like they had rushed through the new one. They told me they would not be able to fix it again and that they did not do refunds because they did not know how. He also told me some alarming things in our conversation of how to make this right. He told me that the embroidery at his shop "will not always be perfect." When I asked for a gift card, since I had still already paid $55 per monogram and only received one correct one, that he did not do gift cards but that he would remember me and do a monogram for free next time. When I told him I would like him to monogram a blanket sold in his shop right then abs there he said no, but that if I would "come back" he would "take care of it." I got the feeling this was his way of getting rid of me as cheaply as possible. Visit this shop at your own risk. If they make a mistake, they will not be apologetic and they will not make it right if it is of any cost to them. read more

embroid it is the best monogramer around in the dfw area. I have been monogramming things frequently for over the past 10 years-- embroid it is a diamond in the rough. reasonably priced. fast. amazing quality. i found embroid it a few months ago and since then have had MANY things done, such as party favors, dance bags, backpacks, tote bags, jackets, and pouches. Everything was great and nothing was below my high standards. all i can say is wow!! i love embroid it. also the man who works there is just as amazing as the quality of the monograms-- the whole experience is very easy and painless. read more

Horrible! I stopped in to have a single letter added to 2 Christmas Stockings. They had me pay in advance. I wasn't worried since the machine actually does the work. But, apparently that can be screwed when a dumbass is running the machine. I went to pick up my stockings and the store was busy. I waited a bit then asked if my stockings were ready (this was the 2nd time I had stopped by to pick them up since I was told it would take 5 minutes). I walked out of the store and down the hall of the mall and notice the monograms were not in the same location on both stockings! One is an inch or more higher, and neither is centered! That will look awful handing on my mantle. I thought to myself, why go back in they won't give me my money back, they don't care. Probably why they were in a bag and the guy didn't make eye contact with me when I picked them up. read more

The owner helped my wife and me design what we wanted and helped us customize the colors. The embroidery job turned out better than we had hoped it would. Excellent machines do the work and there are thousands of designs and fonts available. read more

Decent product, horrible customer service. The kid working the desk needs some serious training on customer service. If you say thanks, he just stares off and says nothing in return. It happened with my wife and myself on two different occasions. For what they charge, they should roll out the red carpet.... read more

Stopped in for some last minute embroidery work while I did some Christmas shopping- they had my embroidery done within the hour!! Great work, affordable and fast! Will definitely use them again in the future! read more

WORST customer service I've experienced in a long time! The male owner was extremely RUDE after I expressed my concern of the name I got embroidered being crooked on one of my jackets. He was very rude, got an attitude with me, YELLED, and was very cocky saying they never make mistakes and I was being unreasonable and that he was NOT going to do it over and just accept them and pay! I ended up having to call mall SECURITY AND the PLANO POLICE DEPT in order for him to redo the slanted name and allow me to pay with card like every other customer. (He wanted me to pay cash when he finally decided to redo it.) He also showed discrimination against me saying I'd probably cx the cc transaction afterwards so he made me sign a paper stating I was happy before he allowed me to use my card. BOTTOM LINE... way too much drama for a $40 order! ***There are so many other embroidery places with the same prices but with Much better customer service so try them, not this place. read more