I had been a loyal customer for about 10 months, and at first I was really happy with the service…read more Unfortunately, my experience has gone downhill because of the poor communication and time management. Yesterday, one of my nails broke, so I asked if I could come in to have it fixed. I was told me she couldn't that day and asked me to come back the next day instead. The following day, I called ahead to make sure she would be available, and she told me yes. After I had already driven there, she called me saying she couldn't do it anymore. She claimed she was the only one who did builder gel, even though there were other employees in the salon who also work with builder gel. Instead of taking responsibility for the situation, the staff started making excuses instead of admitting their poor communication. This wasn't even the first time. I've had multiple appointments where I was scheduled, only to find out they had double-booked or suddenly couldn't see me after I had already made plans around my appointment. It's incredibly frustrating and disrespectful to customers' time. Constant cancellations, double-booking, and last-minute excuses show a lack of professionalism and responsibility.

Not sure what the other negative comments were but I came in at 6pm and they were so attentive…read more Shoutout John, Thu, and Nina! Loved my Pedi and Full Set!!!!

My family and I have been coming to this nail salon for over…read more5 years because you receive outstanding quality of both pedicures and nails at a very reasonable price. Katy and her staff are very friendly, professional and speak very good English. Appointment times are punctual. All of the equipment used comes out of a fresh sterilized package. I've seen serviced by many different staff members and they've all been excellent. They take pride in their work. They make sure you get exactly what you want. I recommend calling ahead and making an appointment, especially during peak times. If you are looking for a nail salon for great value and outstanding quality this is the place!

After living in Kingwood for 15 years and being disappointed in other local nail salons, I finally…read moretried this place. My tech paid such amazing attention to detail, was pleasant and could read the room, and was in my price range. Her skills were absolutely perfect and I will be back.

These ladies are fantastic. I have been going to their establishment since the week they opened. My…read morechurch friend just wait to see what hand drawn designs I have next.

First and last time here. I decided to give them a try because they have 4 stars but I nearly…read morewalked out half way during my pedicure. If you have kids, do not bring your kids because they apparently have a problem with anything and everything they do. My girls, both got their toe nails painted, but they really had a problem with my 3 year old. She wasn't fussy and crying, she was just being a toddler! They were very rude in addressing things with my toddler and then went on speaking their language, which I could tell immediately they were talking about us because of their body language. So then she was done with my pedicure but I noticed a bunch of nail polish on my skin, and she didn't like that I asked about it. She cleaned it in a passive aggressive manner. There are too many other nail spas out there, I don't need to come back to this one! Customer service isn't Ike it used to be! Disappointed in this place as I do live very close and would've loved to be a regular here.

This nail salon is closed; luckily, I drove by to make an appointment and there is another salon…read morecurrently there, but it is closed as well and was not open at 11 AM

Amazing nail tech! She was so sweet and left me with the best results I would definitely go again!read more

If I could give this nail shop zero stars I would. I literally drove half an hour to this business…read morethat I saw on TikTok . They looked like a nice,cute, professionally run nail shop, but boy was I wrong. I booked my appointment two days in advance online for a builder gel manicure. It allowed me to book the reservation at 2:45 pm with Kendra Smith. When I get there right on time, I was informed that Kendra is not even a manicurist. I was told she was a pedicurist. Why in the world would they allow people to book with a pedicurist for a manicure? The young lady that greeted me looked at me almost like I was supposed to know this, it was my first time patronizing this business!! How was I to know that their website will allow you to book with the wrong person. That is their error, not mine. There was no apology made and I was told that I can wait until 3:45 PM ( a full hour for another manicurist to be available). I told the young lady that was completely unacceptable and unprofessional. She agreed it was unprofessional and that Kendra should have made her aware of my appointment , but she just left for the day, not even mentioning it. I was sitting there dumbfounded. Also, no concessions were made. Again, not even an apology or an alternative. I just left in frustration. I unfortunately wasted an hour of my day driving there for no reason. Do not go to this place of business as they are inconsiderate and horribly run.

Had an approved appointment at this salon with Shannon through her booking app and she stood me up…read morewith no notification. I wouldn't bother is this is how the business is run.

I came in to get acrylics done for back to school and had Sandra. She was outgoing, helpful, and…read moredelicate. She payed very well attention to detail. The place was organized and the staff were very welcoming. The prices are affordable and the nails are great quality. I will definitely be coming back!

I love coming to my local nail salon. Authentically nice people, service and quality are main…read morereasons why I don't visit other nail salons. I usually get the combo package manicure with gel polish and pedicure with regular nail polish, all for $55. Literally last 3 weeks!

At this point, I think it's safe to call The Bellagio our family nail salon. Yes, the whole family!…read moreOne of the biggest reasons I continue coming here is that they have multiple quality nail techs. I love having a favorite tech just like anyone else, but sometimes you need an appointment when you need an appointment! Whether I book with someone specifically or come in without requesting a particular person, I can pretty confidently expect my nails to be up to my standards when I leave. They also have the cutest smaller pedicure chairs for little ones, which is a huge plus for us because my toddler LOVES accompanying me. It makes our nail days something she can actually participate in instead of just sitting around waiting on me. They have tons of colors to choose from, the pricing has always felt reasonable, and I've been happy with the quality of the work. Plus the complimentary beverage. My one little complaint and something I find myself having to repeat is PLEASE let me keep my real nails! My natural nails generally grow pretty long and strong on their own, so I'm not looking to cut them down or replace what I already worked hard to grow. I mainly want my polish, shaping and maintenance. Sometimes I have to reiterate that part more than I'd like. Other than that, this continues to be a salon I'm comfortable recommending. Good prices, plenty of color choices, several talented techs, and even the smallest member of the family can get in on nail day.

I highly recommend Kayla Luong! Kayla has been my nail technician for over 10 years, and there is a…read morereason I have continued to trust her with my nail services for all these years. She is professional, talented, consistent, and truly takes pride in her work. Kayla always pays close attention to detail and makes sure my nails look beautiful before I leave. She takes the time to understand what I want, offers great suggestions, and provides excellent service every time. I especially appreciate her professionalism, cleanliness, creativity, and the quality of her work. After more than a decade as her client, I can confidently say that Kayla provides exceptional service and genuinely cares about her clients. Finding someone you can trust and depend on year after year is priceless. If you're looking for a skilled, reliable, and caring nail technician, I highly recommend Kayla. She is truly the best!

Van is a HORRIBLE STORE OWNER!!! NEGATIVE STARS IF I COULD…read moreFirst, ONLY & LAST time I will be coming here. Brianna is the nail tech that did my services. She does a fine job but she had a few mistakes with my services nothing bad overall just a few nicks which did hurt but apart of the process. She did my French pedi & it was in fact very chipped! FIRST ISSUE She used her nails to clean the edges at times so that was why. I called to get my toes fixed the next day when I noticed it. I was told you anything you need fixed you must return to the person that serviced you. Which was false because, Bri the next day called at 8:27am asking me to come in at 9 & also said anyone can service you. Now at this point two staff members in the same place are saying two different things. SECOND ISSUE Long story short Bri scheduled me for 7:40pm (aftr hrs) it's an appt only nail salon. I told her I couldn't come at 9am when she called me 8:27am. I missed my appt honest mistake. I forgot to call saying I won't be able to make it. By 8:15pm that night I received a phone call about the missed appt from Brianna she said she was upset I didn't show up for my appointment. I understood why she would be upset & profusely apologized countless times about 10+ times because I understood my mistake in not calling kept her at work for longer than she needed to be. At that time I asked her when she would be next available because I still need to have my toes fixed & I felt so bad at what just happened I wanted to compensate her. I let her know I will definitely compensate her I know it wouldn't change me not showing for my appt but at least I wanted her to know I am truly sorry and wanted to show her with compensation as well. She told me she'll be off for the next couple of days (Sun-Mon) but wanted to call and tell me that she's upset and don't know what to do because she's so angry I missed the appt. SHE DID NOT EVER MENTION A POLICY! I let her know no problem I'll call next week & come whenever I am able to. After all that transpired, I thought "water under the bridge" because a PERSON IS DOING THEIR BEST TO CORRECT A MISTAKE THEY MADE AS WE NATURALLY DO AS HUMANS NO INSTEAD I WAS BLOCKED! Which is SO silly because I came to get my services done initially what makes you think I can't drive back there? So I did! That's when Van the manager let me know that her and Bri talked & decided they will not give me any services because of "policy". A policy that Brianna never mentioned on the phone at any point on our phone call because she was "so upset she didn't know what to do" if she didn't allow emotions to take over and just do her job & mention policy then obviously I wouldn't be calling again to get my toes. Then I find out I'm BLOCKED! Explain to me how this is a resolution for a customer that paid $230 for services ALREADY & needed to come back to GET MY TOES FIXED THAT BRIANNA MESSED UP I came to Van & acknowledged yes I was wrong I made a mistake and did whatever I thought was a way to make amends because once again I MADE THE MISTAKE. Instead Van and Bri decide the best resolution was to block me?! Instead of Van as the manager saying something like "I know you were unaware of the policy but we do have a policy, I understand you made a mistake and wanted to correct it, moving forward in order to continue to receive services policy has to be respected" Ok NO PROBLEM at the point I would KNOW your policy & respect it!!! Instead Van offered no resolution to help and I will make it my MISSION now to post this review EVERY WHERE. YELP, REDDIT, BBB, Trip Advisor, Tiktok, IG, EVERYWHERE !!!!!!! Van is A TERRIBLE MANAGER do NOT offer this place ANY OF YOUR HARD EARNED MONEY Brianna is an emotional and reactive mess, like girl please make sure to keep this same energy next time in life you make a mistake. You explained to me you were upset you waited 30 mins for me & I apologized many times & OFFERED COMPENSATION for my mistake This company gives NO GRACE now I will make sure you all get NO GRACE!!! I PAID $80 FOR JUST MY TOES ALONE

Had a pedicure with Nan. OMG. Heaven…read more And Taco Nail is one of the nicest cleanest salons I have ever been to.