Hung is amazing !!! Thoroughly PROFESSIONAL and very knowledgeable about a myriad of makes and…read moreModels of Cars!! I take my Jeep Grand Cherokee to him tor Brakes and Suspension, Light motor and transmission work. Also my Girlfriends INFINITI G35GX, my fathers Ford Crown Victoria, my Mercedes 500SL Convertible, and FINALLY my Jaguar XK8 Convertible that practically No one in their right mind will touch !!! Yet there he is Hung telling me he will get it fixed and He does !!! His rates are reasonable and his 6 bays are equipped with modern equipment to handle anyones Automotive issues. HIGHLY RECOMMEND !!

I'm a person who sucks at driving. I always get my cars fixed here! They do an amazing job at…read morefixing cars. I have damaged two of my cars but they fix everything after! Prices are negotiable! If you need your car fixed, this is definitely the place for you. I don't ever feel scammed when I'm here.

Had to call cops on them 85 Wrecker tried to keep cars after…read morebeing paid. They stole items out of the cars. STAY AWAY

Car wouldn't start and had to call to be towed to dealership and used my auto club...this is second…read moretime I've had them dispatched to me in the 5 years I've had this auto club and both times they have called me to inform me of their time arrival and confirmation of location very shortly after placing call and they are very polite and informative on what is going on. I have and will continue recommending them to people. I work as a courier and have had to be towed plenty of times for work and have had rude drivers and 3 to 5 hr waits stranded before with other companies so I had a lot of comparisons and I would if I could only use I85 towing. Also, as a female I felt comfortable and didn't feel like I was being patronized either and I have in past with another company my work uses.

We bought a new 2026 Crosstrek here in September. The car is perfect and it now sits alongside our…read more2010 Forester. We were not happy with the total experience we received from the dealer where we got the Forester from so wanted to try somewhere else. The wife & I are nearly astonished at the amazing treatment we got at Subaru of Gwinnett. Our saleman cared for us with Kid Gloves all the way and the entire experience was way more of a pleasure rather than any kind of ordeal. SoG is a different kind of animal. You can tell that everyone their enjoys their work and management must really treat their people right and it shows. Our salesman was genuinely the friendliest guy who we would love to have for a neighbor. He was 100% knowledgeable about our vehicle already and didn't have to research or do anything else to answer any and all of our questions. 5 Stars + for Subaru of Gwinnett and our new friend there in sales, Rick Cobb.

I bought a Crosstrek during Covid and was lured in by my salesperson a few years later to buy…read moreanother car. I set up an appt and was essentially left in her office while she double dipped another sale and let's just say handled things poorly. I walked out. I bought my next car from a different dealer in AL on a work trip. Fast forward to 9/2026 I had occasion to need two parts they had in stock and visited the parts department. I was greeted immediately by staff, who looked up what I needed, went to the warehouse and retrieved the parts, checked me out and then carried the boxes to my car for me. Such a great transaction I felt better about this place after leaving.

So I normally only do food reviews, until my experience at this place…read more I needed brake work badly and I came across a few reviews of this place and decided to give them a call (not to mention it's behind my neighborhood). Right from the the first call to them the owner, Ryan was very present, personable and accommodating. I didn't need an appointment and he assured me he could help and penciled me in. The location is very convent and very clean and welcoming. Not to mention the family dogs running around! I had a great experience. Friendly place and staff. Everything was very well explained to me and I even got to speak to the mechanics as well as Ryan. Everything was completed in the same day and nothing felt upsold. I felt very confident I got great service and it is clear this shop has high standards. I would recommend this shop to everyone. I now have a new mechanic I trust!

Huge and costly mistake taking my car to United Auto in Flowery Branch. Shame on me for trying to…read moresupport a local business that doesn't deserve it, in my opinion. Summary: I understand that auto shops need to mark up parts (on top of wholesale prices) to make a profit. The owner of the United Auto Shop said that 'they mark up parts by 35% over their cost'. After two verbal requests, I finally got (after I paid the invoice) the part numbers for the parts (supposedly) replaced. I looked up the retail prices and saw that they charged me over 2X retail price for identical, readily available parts ($2,800 for parts that I could buy at retail for $1,300). When I discovered this, I called to speak with the owner (Ryan). He said that he would not rebate me 'one red cent', which indicates to me that he's perfectly fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. BTW, they didn't complete the work correctly, so I will need to take the car to another shop to get it done right. Details: My car was leaking hydraulic fluid in the retractable roof area and into the vehicle. I had viewed a YouTube video showing the exact same symptoms on the same make / model of car but thought it better to take it to an auto shop to have it fixed instead of doing it myself. Mistake number one was taking my car to United Auto. When describing the issue to the shop manager, he said that he had experience with such problems and knew how to fix them. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, 'for about $5,000' if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Another mistake on my part. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople don't do that. But I said no thanks, and let it pass. Another mistake of mine - I should know better. I provided the YouTube video that showed the exact same issue for minimal cost and effort. The representative said that he reviewed the video thanked me and said that he shared it with the mechanic. After doing their work (which is still not complete), which took much longer than they estimated, they charged me over $5,600. Of course, their website states that they can levy a lien on your car if you don't pay in full. So, I did pay, given my experience with them up to this point, and then called the owner to discuss their, in my opinion, egregious charges for the parts (setting aside the extensive time charged me for the work). I requested a reasonable rebate just to adjust the parts pricing from over 2X retail versus what he said was only 35% over wholesale. His response: 'Not one red cent rebate'. I will never make the mistake again and allow United Auto to get near one of my vehicles ever again.

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

David was very helpful and made the car buying process smooth and stress free. He helped us get a…read moregreat deal as a first time buyer. Very helpful & professional. Highly recommend!

bought a car that had a recall with the instar app. was told the part came in and bring it in. I…read morescheduled oil change and was told it was completes with recall. I left that day and someone called me saying it wasn't done. then had to bring it back up there. was told the guy was in to do recall. when I got there, the guy was gone and couldn't do recall. they didn't call to tell me this. after oil change, I heard a clicking noise like loose lug nuts. poor service and communication. no manager on duty to even speak with. I'm very unhappy with this place