2 stars because the whole experience with my wife and I was definitely below avg compared to other dentists we've gone to over the years.
We came here because of the good yelp reviews, but with a dentist there are so many different things that you might see one for, it's really difficult to know if a person's good review of one procedure will carry over to the ones that you need.
First, I will say that the doctor and all staff are very friendly. But unfortunately, you're not going to the dentist for a social event, you're going to get your teeth fixed; and friendliness will only take you so far if you don't have the skills to back them up.
My experience with a cleaning and having one tooth filled was fine. They had a coupon for a $1 exam and cleaning which is nice. They also reduced the price of the filling a little bit since I don't have dental insurance. Again, this was very nice and I give them points for that. I think every dentist I've ever gone to did this so it's good to know that Milpitas Smile Design does this too.
One thing I didn't particularly care for was the way the dentist tried to upsell me on a bunch of extra work. She said that I had one cavity and then in the next breath that I needed like 10 fillings. That kind of confused me at the time but sitting there with a mouthful of fingers and dental instruments, I thought maybe I misheard her.
Then when I got the "work order" at the desk it had all of these extra fillings listed on it. (I don't remember the exact number but it was 8-10 or so.) I asked why these were all there because the dentist just said that I only had one cavity. Turns out that these were what I guess you'd call cosmetic fillings (but you can't even see them) because apparently my gumline has receded about a millimeter or two from where it was originally. The thing is, these filling were not even noted as being totally an upsell/addon and not even necessary. My gumline has been this was for years and no other dentist had ever suggested this work before. That's why I didn't like that they just tried to slip this work in as if I wouldn't even notice. I understand that this is a business for the dentist, but suggesting unnecessary work seems a bit unethical. It's not like a waiter trying to sell you a top-shelf margarita, this is my body we're talking about---not to mention $1000+ dollars or work.
Now here's where it gets really bad...my wife's work. She needed a bridge replaced. There was a big gap in it between the bridge and gum and food was getting stuck in it and it was cutting her tongue.
The bridge was supposed to be ready in two weeks. It wasn't. Then a few weeks later they call and say that they needed to make a new mold of the teeth (not admitting that the doctor had messed up the first one.) So she went in to get the second mold taken.
Then delay after delay. Long story short, after 2 months my wife still didn't have her new bridge. (It was originally supposed to have been done in 2 weeks.)
Finally she gets a new bridge and it doesn't fit right! There's still the gap that the old one had which is the reason for it needing to be replaced. The doctor had made a new bridge with the same problem as the old bridge! And to make it worse she couldn't even recognize that this was a problem. Her excuse was that she had taken an exact mold of the teeth and that it was not her fault. She couldn't seem to comprehend that my wife didn't come in to get an exact copy of a problem bridge, she came in to get a bridge that fit correctly.
So they go back and forth a few times, the doctor still can't understand what the problem is. Apparently she doesn't see having food constantly stuck under the bridge in a way that it can't be removed, and having a bridge that cuts your tongue is a problem!
So since the dentist can't figure this out and can't even see that there's a problem, they make my wife drive 40 miles to the lab to have the lab work on it directly. As soon as the lab technician looks in my wife's mouth she sees the problem. Then in 2 hours the lab tech has the bridge fixed and fitted properly.
All through months of trying to get the bridge fixed, the staff and the dentist kept blaming the lab and never would take personal responsibility or even apologize for the problems. The staff was friendly up until the point there was a problem and then they went into denial and blame mode (including blaming my wife, as if she'd done something wrong.)
The doctor would say that she wanted to make sure my wife was satisfied, but she was completely unable to do so because she could not even see that a problem existed, even when literally staring it right in the face.
So the bottom line is this...Dr. Sandhu can probably do a decent job for you on simple fillings and cleanings (but watch out for the upsells.) But she is young and obviously does not have the experience or the skills to handle more complicated work like bridges. read more