We've been patients at Navarro & Associates for years and have generally had a positive experience…read more In addition to pediatric dentistry, both of my kids have received orthodontic treatment there. Scheduling routine dental cleanings has always been easy and convenient. We decided to keep both children with the practice for orthodontics as well, thinking it would simplify appointments. However, we weren't aware that the orthodontist has limited office days and hours, which has made rescheduling appointments more challenging than expected. Had we known this upfront, we may have considered other options. That said, Dr. Wong has been wonderful and we're very happy with the care he provides. The staff is generally friendly and helpful. The only concern we've had is that the orthodontic assistant who sees my daughter has made her feel somewhat uncomfortable during the last few visits, possibly due to frustration over recurring broken brackets. Overall, we've had a good experience, and Dr. Wong has been a big reason why we've continued our orthodontic care here.

My kids love Dr. Navarro. She's thorough and her staff is very professional. My children feel very…read morecomfortable here. I appreciate them always keeping me in the loop and explaining things in detail. Ambience is super kid friendly.

Our three kids love this place! All the dentists we have seen, Dr. Reham, Dr. Scotty and Dr. Nancy…read moreare really good. My oldest daughter comes here for orthodontics as well as for her dentist and her braces plan is progressing well. My son comes here for dentist only for now and has seen Dr. Reham. She is amazing. Super skilled at what she does and super gentle with the kids. You definitely feel like you can trust her. My son had cavities that had to be filled, with laughing gas and it went very well. Finally, my youngest daughter had the most dental work done here after she experienced cavities and tooth decay due to drinking milk in bed as a baby and not brushing afterwards. She had to do the repair under general anesthesia at 3, which is super nerve-wrecking as a parent but under the care of Dr Nancy it went very well. We appreciate that everything is super kid friendly, from the coin kids get to retrieve a prize at the end of each visit, the tee shirt and picture with the dentist they get on their first visit, etc. We will keep coming here and also a special shoutout to all the dental assistants! We appreciate you.

We are newly moved in town and in need of a new dentists for my 8 yrs old…read more We were ask to get x ray done as soon as we walked in. I thought that was strange, my 8 yrs old never had cavity always have his regular check ups and last xray was done at previous dental office 6 months ago. Now coming to this new dental office, he didn't start with seeing the dentist to see maybe there is something questionable that needed xray to confirm but ordered xray to be done by the door as if it was getting a temperature?! Of course I denied it and was asked to sign a no xray waiver. I can't help questioning this clinic protocol on pediatric radiation protection, and I will speak to the floor manager over this issue.

I had a great experience at Destination Smiles Orthodontics in San Jose. The staff was friendly,…read morewelcoming, and made every visit feel comfortable. They explained the treatment process clearly and always took the time to answer my questions. The office was clean, organized, and appointments ran smoothly. I truly appreciated how professional and caring everyone was throughout the process. I would definitely recommend Destination Smiles to anyone looking for quality orthodontic care and excellent customer service!

weve been coming here for a very long time and love it. everyone is nice and welocoming. Would…read morecome here again definitely. They always make sure were taken care of and the work on braces is amazing.

I gladly drive all the way from Palo Alto to Milpitas Children's Dentistry because the care my son…read morereceives here is absolutely worth it! We originally came for a second opinion after another provider recommended removing my son's chipped/broken teeth when he was only 2 years old. I was devastated. Dr. Richard recommended leaving them alone unless they caused pain, and with routine checkups and cleanings, my son was able to keep his teeth for almost TWO more years! Recently, a small hole developed in one tooth and we ultimately decided to have it removed. I was honestly more nervous than my son after reading horror stories online. The staff reassured me it would be quick and easy--and they were right! Laughing gas, numbing gel, a few injections, and before I knew it, Dr. Richard was already wiggling the tooth out. Meanwhile, my son was doing his little "wiggle dance" throughout the appointment! They are always welcoming, patient, supportive, and never make me feel pressured into treatment. Hands down, the best experience a mom could ask for when it comes to her child's dental care. The drive from Palo Alto is absolutely worth the peace of mind knowing my little guy is in great hands!

Honest Experience…read more We've been coming here for some time now, and unfortunately, I've noticed that the doctor's attention to detail and thoroughness just aren't where I'd expect them to be, especially when it comes to my children's dental care. For example, the doctor frequently reminds my kids about the importance of brushing their teeth, but during their own cleaning, I noticed that their teeth were brushed for maybe 5-10 seconds. That really concerned me because I expect a professional cleaning to be much more thorough than what we experienced. The office itself is very welcoming and kid-friendly, which is one of the reasons I continued coming back. (Which is why I gave a couple stars) However, at this point, I would rather take my children somewhere that prioritizes a more detailed and thorough cleaning. Unfortunately, we will not be returning, and based on our experience, I've also shared my concerns with family and friends. I truly hope they take this feedback seriously and improve their level of care.

We have had an amazing experience with Dr. Derick Phan and his team! Both of my daughters have been…read morepatients, and we couldn't be happier with their care and results. My older daughter had a particularly complex case that began with needing to bring a tooth down from the roof of her mouth. Dr. Phan handled it with incredible skill and patience, and the results have been amazing. Years later, he is still going above and beyond to help her with a tiny gap that was bothering her. Dr. Phan is not only an exceptionally talented orthodontist, but also incredibly kind, generous, and genuinely invested in his patients. We feel so lucky to have found him and would recommend him without hesitation!

My daughter is a longtime patient at Surfside, both as a pediatric dental patient and for…read moreorthodontics. As a mom, I have always felt she has been given extra care in her regularly visits. Dr. Derick Phan is an exceptional orthodontist explaining every need in detail with great options for her care. Appointments are easy to schedule and the afternoon spots are readily available. The staff is fantastic and they have state of the art equipment. Highly recommend Surfside!

Doctor Lam and her team are amazing they took time and explained to us our options when my daughter…read morechipped her tooth. I really appreciate Dr. lams patients.

My daughter started going to this dentistry at 3 years old. Another dental hygienist recommended…read morethis as a family friendly office for my daughter. She is four years old now and is very comfortable 'going to the dentist'. The office is warm, big prop trees divide the space between the office and the waiting room. There are enough books to keep a small classroom entertained and my daughter felt catered to. The dental hygienist was so kind and offered me a spot to sit to watch my daughter. She asked if they could do X-rays which I agreed to. They were careful to explain how the teeth would eventually push through and at what angles. My daughter was busy watching a movie with provided headphones, so none of the procedures seemed to bother her. After her cleaning, she got to choose a prize and enter into a drawing to win a bicycle. All very exciting to a four year old. She'll look forward to more of the excitement. I had to email their front staff to fill out a form for her TK registration earlier this summer and they replied within four hours of my request. I was impressed with their response time and as a busy mom, I am grateful for the help!

We have never gone to this location and only Saratoga, but the bills come from here…read more I took my kids to the Saratoga location as they were in network and every time we went, the staff said we only have to pay the copay. Then this May I started receiving a bill online. The "bill" never provided an explanation as to what exactly they were for. I asked for an itemized bill, in which they could not produce for months. It wasn't until August that someone called me back to tell me verbally what the charges were (x rays that I didn't know my child took), but still nothing on paper and I received a notification every month about my outstanding mysterious balance. In early Nov, they finally produced an itemized bill that I have attached. I'm still not sure why under 3 years old oral evaluation isn't covered by my insurance, but that's what I was told. I paid the statement balance and today, 12/5, I receive yet another notice that I owe $7. There was no explanation, but comparing the two statements, which I have included here, it seems they randomly changed some charges and even added a charge. This is fraud because the last six months they have sent me a different bill this whole time and now all of a sudden after I paid they decided to change the charges with no explanation? It is also harassment to continue to email someone without providing any explanation for the charges. It's their responsibility to make sure the charges are correct and it seems they're just arbitrary at this point. Stay away from this incompetent business.

We with the kid for consultation and the staff was professional. All the details were explained…read moreclearly. We will see how the treatment goes with expanders and braces. So far so good.

A few weeks ago I was at this dentist for my daughter's cavity filling, and as I sat waiting, I was…read morethe unintentional audience of what I'll call an escalating situation. I was SO impressed with the staff's level headedness kindness, and professionalism that I sent an email later that day singing the praises of the the staff. I did this for a few reasons - 1) if you see something good, why not call it out? and 2) based on what I was seeing, I suspected a complaint (to a manager, a bad review, etc.) would be made, and I wanted to make sure that an unbiased/uninvolved person was speaking up for the staff who I thought had gone above and beyond. So I sent the email, and they sent back a kind thank you, and that was the end of the story. . .until a recent Yelp review came in. As I see it, the point is not debating what actually happened that day, the points is that the staff at Silicon Valley Pediatric are first rate. So I'll share here the email that I originally sent: ~~ Hello! I was in this morning for my daughter's fillings (about 10:20am-11am), and I just wanted to shoot a quick email to sing the praises of Monica P. She didn't attend to my daughter, but I was an accidental fly on the wall as she interacted with her own patient and patient's mother. I was so impressed with Monica. In a situation where someone else may have lost their temper or expressed frustration, she was endlessly patient, calm, and professional. She had a listening ear for the patient's mother, problem-solved and offered viable solutions, and also protected the patient's experience. She explained things calmly and clearly, didn't express frustration when she was accused of causing the patient anxiety, and sought endlessly to find a solution that worked for everyone. I'm sorry to have overheard - I didn't try to and I'm a little ashamed to admit how much I did hear. But I still didn't want this moment to pass unmarked, because Monica's patience, kindness, and professionalism was remarkable. That's it. Sorry to ease drop! But big kudos to Monica P. ~~ And since I'm already leaving a review, here are a few things I love about this dentist office: - They will schedule all 4 of my kids for the same time (or back to back appointments). - My kids love the toy wall at the end. - The staff are kind. - When approaching cavities, they're not drill-happy. My daughter had a larger one and a tiny one, and they were comfortable NOT drilling out the small one and seeing if it stopped worsening with improved dental hygiene. - They answer all my kids' (many!) questions about teeth, brushing, gums, etc. - I can schedule, cancel, or reschedule my appointments by text. Overall, big fan! Would recommend. :-)

I tried to avoid writing this review for the longest time, but every time I see my baby's chipped…read moretooth and his unclean teeth, I am reminded of this experience and how upset and helpless I felt watching him be treated this way. We brought our baby in earlier than his regular six-month visit because one of his tooth had chipped and he was in pain and his teeth needed cleaning urgently. We made this urgent appointment specifically because we were concerned about his tooth and wanted him examined and his teeth cleaned. Unfortunately, despite making the effort to bring him in, no meaningful effort was made to clean his teeth at all. From the beginning, there was very little effort to interact with or reassure my child. After the dentist examined him, I asked Ms. Monica to clean his teeth. She sighed and said, "Next time." When I asked why, she rolled her eyes and sighed again rather than explaining the situation calmly. My baby was already crying and distressed, so I asked if she could turn on the iPad attached to the dental chair to help distract him. I was told that they could not do that because it would disturb other patients. Ms. Monica then went to the reception area to ask the manager. After coming back, she eventually turned it on--but by that point, my baby was already extremely panicked. What was particularly upsetting was that, even after all of this, there was still no real effort to clean his teeth. The very reason we had made this earlier appointment was to have his teeth taken care of, yet we left with his teeth still unclean. I found it incredibly frustrating that we went through all of this while my child was in pain and distressed, only for the service we had specifically brought him in for not to be performed. Throughout the interaction, there were repeated sighs, eye-rolling, smirking, and laughter while my child was crying and in pain. I cannot speak to what her intentions were, but the behavior came across as extremely dismissive and made an already difficult situation significantly worse. There was no meaningful attempt to calm him, reassure him, or make him feel comfortable. Instead, I felt like my concerns as a parent were being treated as an inconvenience. Eventually, I went to the front office myself and asked if someone else could assist us or if we could arrange another appointment with a different hygienist. I was not heard, and my request was denied. As a parent, it is incredibly difficult to watch your child become more frightened and distressed in a place where you expect them to be cared for. I understand that treating young children can be challenging, and I do not expect every child to cooperate perfectly during a dental visit. But patience, compassion, and a genuine effort to provide the care for which the appointment was made should be basic expectations. We made an urgent appointment because our baby was in pain and had a chipped tooth and needed dental cleaning. We trusted the office to take care of him. Instead, we left with a distressed child and teeth that had not been cleaned despite the purpose of the visit. I sincerely hope the management team takes this experience seriously and reviews both how this interaction was handled and how concerns from parents are addressed when a child becomes distressed. Zero stars for Ms. Monica. I would not want my child to be treated by her again.

Not a a good experience. They make changes and confirm abouts and you show up and there are closed…read more Also they change your doctor without notice.

I've been calling this office for weeks. They always ignore the call and send it straight to…read morevoicemail. For some reason. They are so busy. They have no time to answer the phone, which is insane but they can text. They text to schedule appointments now and then when you text them, your information mind you I am not a new patient they won't respond after you give them the info to schedule so unprofessional if you don't want to have your practice just close it down why are you sending your patients to voicemail for weeks and not scheduling them just lazy they used to be such a great business the new owner around this place to the ground it's terrible

Stress-free dentistry was previously a "foreign concept" until this pediatric dental office came…read morealong. From the phone call, where the receptionist attentively answers all scheduling logistics questions, to the dedicated dental assistants and doctors who go out of their way to make every family feel totally at home- this office covers all the bases. Their warm receptionists are well-versed in checking insurance eligibility and the treatment coordinator is great about calculating accurate co-pay amounts. There are never any hidden fees or surprises for the bill, which is a welcome reprieve from all the red tape that can come with large, DSO-owned offices. It's comforting to come to a private, single proprietor owned practice, with personal accountability. It's reassuring that their financial coordinator bills out-of-network dental insurances as a courtesy to us, and the small difference in co-pay is certainly worth it, for high quality, personalized care. Their spacious waiting room has all of the necessary amenities: plenty of comfortable seating, a wide array of tea and coffee, and educational toys for the kids to play with, while waiting. The kids adore the rustic rocking horse, while they sit and watch their favorite Disney movie that's streaming on the large, flat screen TV. To our pleasant surprise, all of the children, even for filling appointments, happily follow the caring dental assistants back into the clinical room. No child looks anxious,which is rare, given that this is a dental setting.This is such a huge relief for parents, who can totally relax and have confidence when allowing their children to follow the RDA into the clinical area. The assistants and dental associates are all calibrated to deliver the same, high quality dental care that Dr. Cindy prides her team in. Dr. Omid is so gentle and soft-spoken. Dr. Ivan Lee places stunning cosmetic restorations on baby and adult teeth. He is an absolute perfectionist. Dr. Andrew Huang has this soothing and calming effect on even the most nervous kids. He's very thorough with exams, and clearly explains every finding. All of their dentists do excellent treatment, such that even the most fearful children have no reservations about moving forward and returning. I have no reservation about recommending this practice for kids and young adults alike. Everyone leaves with a beautiful, healthy smile here!

Updating my review a year later, and I'm still very impressed happy with the care we receive during…read moreour dental visit. Miss Renu was very patient with my son, especially during his first time x rays. Thank you Dr Yee for checking in at the end of our visit to conduct a second cleaning. I highly recommend this dental practice.