It physically pains me that I am forced to write this review. I have been a regular customer at Milos for the last 15 years, coming in around once a week outside of Covid lockdown. The staff knows my order, I always clean up my table, put my dishes away and return whatever sauces my table took from the sauce area. I really enjoy the food here, and I overlook some minor things like a "stickiness" lingering on the tables and condiment bottles, and that the restroom is closed quite often.
Since returning to working in my office after Covid restrictions were lessened, I have been going to Milos again as usual. I usually go to lunch with three other coworkers at least, and we all go to the same restaurant together. However, one of the people in my group is typically bringing their own lunch on any particular day. It is not always the same person. I had written it off and a misunderstanding, but very soon after returning to eating at Milos regularly, the owner Tony mumbled something at my group about eating outside. I didn't really understand what he said and I figured there was some good reason so at the time our group sat down outside and ate.
Since that time, my coworkers and I have visited Milos at least 15 times, with at minimum two paying customers and typically with someone bringing their own food. No more mention about needing to sit outside, no comments from any staff whatsoever. The people who bring their food do not always do so and have paid for food at Milos before.
Today on November 10th, when myself and three coworkers (one of whom had a Tupperware of food) attempted to enter the restaurant, the owner Tony became irate and forced the Tupperware guy to stay outside. He insisted that he was "taking advantage of him" even though the people who bring their own lunch don't even use any supplies from the restaurant, not even napkins or a cup for water. They literally just occupy a seat at the table our group is already sitting at.
I then asked Tony why my coworker cannot simply sit inside with us (three paying customers) to which he kept repeating that he's being taken advantage of. I pointed out that our particular lunch group had been coming here for over ten years regularly, and he told us that he would give us our money back for the meals we had just paid for and that we could leave.
I asked Tony directly if he would rather lose AN ENTIRE GROUP OF 8+ UNIQUE MEMBERS (including at least 6 people who never bring their own food) just because he doesn't want someone who brought their own lunch occupying a seat in the usually fairly empty restaurant.
Tony said yes. My coworkers/friends and I have bought LITERALLY HUNDREDS of meals at this restaurant are NEVER COMING BACK because this man has this asinine stance about one member of a group bringing their own food to what boils down to a sandwich shop.
Way to go, Tony, you proved that you have no idea how customer service should be, or you just are too prideful and stubborn to adapt to the modern restaurant business.
I will note that the most recent woman working the register has always been extremely kind and friendly to me and my group. She was apologizing for Tony during this entire ordeal today and trying to make excuses but he wasn't relenting. read more