Great customer service!! Thank you for not participating with the mask nazi's. Unlike a bunch of negative posts, I appreciate that they still acknowledge my freedom and right not to wear a mask and won't turn away my business read more

I asked for eggshell color paint and spoke to a rep who was working in the paint dept kept asking me what color as if there was millions of different colors of eggshell & I said white and he continued to act as if he still didn't know what I was talking about as if I am the paint expert ,than one of coworker said satin eggshell and he continue to give me a hard time as if he was purposely doing this without any cause. They end up selling me white paint without the eggshell color for $24.99. (SALE# 551) I am going to report Millers for discrimination; I have this harassment all recorded on my cell phone & a copy of the receipt. I think they ONLY do this to non-white people bc I have been in there store several times in the last month & I notice they ask me for help, to control the situation but then they never help me read more

Return policy leaves very little to be desired. I purchased a small pocket knife for my son's 10th birthday. My wife had a different style in mind. I went to try to exchange it, but they didn't have anything. Less than 24 hours later, in its original packaging, they wouldn't take it back. It was a 50.00 knife. read more

The service department took advantage of my son. They said there was water in the tank but I drained the tank and bowl refilled with gas in a can that your store recommended and sold me before dropping it of for a 75 dollar check in fee. Then you charged my son for 2 hours of labor to get the non existent water out. You should be ashamed of taking advantage of a young man who doesn't know better. read more

Love this place. Feels like your local small town hardware store even though it's a chain. Order online and they'll have it ready for pickup. Loads of helpful folks to get you what you need or even send you elsewhere if they don't happen to have what you really need. read more

The service from the Gun Department, (cough* Billy) was absolutely horrendous. I have never spoke to someone so rude in my life. I understand he was away from the shop for a week or two; but I have been patiently waiting to speak with him. I finally get a hold of him and it seems like he couldn't care less about the customers. The 2A community doesn't need such negative Nancie's. We need people that care and respect one another. read more

Everyone in there is stepping up to help. From the guys in the lawn equipment section to the plumbing section. Courteous and friendly service. The cashiers are equally friendly and helpful. read more

Miller Hardware-ACE in Stephen's City also doubles as a gun store. That was the purpose for my visit. Outstanding customer service, extensive inventory, very competitive pricing. I was there for a specific item, which they had in stock, but did look around at their large selection of ammunition, hunting, and shooting gear. Really impressed. All the staff I interacted with were polite, friendly, and knowledgeable. Will make this my one stop shop for future purchases. read more

Miller's Ace Hardware is a classic piece of Americana. Their selection of rental items is superb. Their store is clean, efficient and staffed by helpful people. I rented a 50 ft sewer snake and it was exactly what I needed and did the job. Kudos to a great store! read more

I reviewed this store several years ago and it was bad, but it seems that the store was sold and is under new management. Much better customer service and everyone is extremely polite. read more

The best hardware store in town. I went to get my lawnmower Blade sharpened and received the best service ever. Clean store has everything you need and the people that works there provide great customer service. The lawn mower service counter went above and beyond the call of duty to get me my lawnmower parts! True American store is a plus! read more

I was in Winchester for business and had to pick up some Ammo. I asked the guy I was working with at the time. He sent me to an Ace Hardware. I was skeptical, but he lives there so... This place is great. The gun section is better than some dedicated gun shops I have visited lately. The guys I spoke to were great. Very polite and informed. Great Ammo selection at the time. The selection in the other departments is great, clean and very organized. If I lived in Winchester this would be my first choice for the items they carry. I wish we had this store closer to Ashburn! I will be back. This is a great place in so many ways. read more

Gun department is a real cluster $%#! I drop off a handgun on 9/30/23 to have a complete spring set installed and test fired afterwards. I was given a quote of $100 plus $15 more to test fire the weapon. This is for a half hour job that I can personally do. When can I expect to get the gun back I ask? I am told from a week and a half to two weeks but no definite ready date. I say, OK and leave the gun while getting a receipt. During the drop off process a few bells went off which I ignored to my chagrin: Bell#1 When I asked the sales associate filling out the work order to make sure the gun is test fired before I get it back, he was befuddled. I told him I assume your gunsmith will test fire the gun to ensure his work is correct? The sales associate replied no, but he will do it for a fee I guess. I tell the sales associate if he had ever heard of the hard fast rule; never trust a weapon you haven't personally test fired? He replied no. I then ask why would I then trust your gunsmith's work if he doesn't test fire the weapon before he gives it back to me? Sales Associate's answer, I don't know. With that answer, Bell #2 goes off; what kind of gunsmith are they dealing with? Its now 10/17/23 and I haven't heard a thing from the gun shop or the gunsmith that my gun is ready. I decide an in-person visit is necessary to find out the status of my gun. No one knows what the status is except to say the gun is not in the store. I explain my displeasure as to the lack of knowledge regarding the status of my gun and the legal repercussions if my gun is lost. I made it clear I wanted their gunsmith contacted that day to find out the status of my gun and to call me before COB 10/17/23, to let me know what they found out. While I was conversing with the sales associate, another customer got behind me taking this all in. Bell#3: When the store associate goes away to find someone to help him answer my questions, the customer asks me if I had pawned my gun and wanted it back. I replied no, I left it for modification work. The customer replied "you could have fooled me, you sure this isn't a pawn shop?" No call back on 10/17/23 as requested. I call the shop the morning of 10/18/23 to pursue the matter further. I find out that the gunsmith was in the shop earlier that morning. My gun is not in the shop. When I press for a more informative status, I am told the gunsmith will try to get to it when he can. Nobody can tell me when that day will be. Okay, 19 days later, no gun and no work done on it with only a lackadaisical promise of '' he'll get to it when he can" to perform a 30-minute job and test firing? Bell #4 goes off. They simply do not care about my business!!! I clearly tell the store associate to get my gun, case, and parts back to his shop for pick up for the morning of 10/19/23. I picked up my gun before 12 noon on 10/19/23. One sales associate disappears while another just sits behind the register on his cell phone ignoring me. I announce I am there to pick up my gun. Again, sales associate doesn't know what or where my gun is. He has to go find out. I can see my property on the shelf in the back room. Its not tagged, its just sitting on the shelf. No one knows why the gun wasn't worked on, no one cares to find out why the gun wasn't worked on, and no one offer's even an apology. Nobody in the place cares period. For anyone who is thinking about buying, trading, or having gunsmithing done on their weapon(s) at this establishment, take into consideration the following; - Sales/job knowledge and professionalism is lacking. - No communication. - You cannot get a firm commitment as to when the work you need done will get done. This says a lot about a business. In short, NO ACCOUNTABILITY. With guns, you better always be accountable! - But most of all it says they don't care about your business. In summary, ask yourself reader; is this the place you want to leave your high dollar piece, a family heirloom, a collectable, or the gun your life may depend on in a split second? read more

Sporting goods associate was very condescending towards me when I asked a simple question. His tone upset me so that I immediately walked out without saying another word. My family and I frequent this establishment and expect better from their staff. read more

Giving one star because there's no option to give zero. I've contacted this store 5 times to talk about having a pellet stove installed in my home. I even drove a 60 mile round trip to go there to look at options. l left my phone number and email address and was told "someone would be in touch". I submitted all the required measurements and pictures I was asked for, never got a response. I followed up several days later, again, never got a response. Just want this store to know they just lost a $7k purchase, I found somebody else to do the work. Abysmal Customer Service. read more

To all the Karen's - some of us actually LIKE the fact that we can see people's faces. Some of us actually don't care about virtue signaling and just need a bolt. So go to Lowe's or the hardware store in Berryville and enjoy your woke-asms read more

I like the store but they do not adhere to Covid policies. I saw at least 9 employees and 5 were not wearing masks or social distancing. I had to walk past 4 of them , who were just standing shoulder to shoulder and talking to each other. I spoke to a manager ( by phone) and was told they follow the health guidelines but cannot enforce for some who may have health issues and cannot wear a mask. I find this implausible that practically 50 % of employees ( most looking to be maybe 18) have valid reasons for not wearing a mask. This is a crowded store with tight aisles and masks are more important than ever. read more

State-wide mandate for masks during a lethal pandemic? Not here, not a single person of the four working behind the gun counter were wearing masks. They're dealing with customers literally 2 feet from their own faces. I can't imagine any commercial establishment displaying less respect for their customers. To make it worse, they've got Trump/Pence bumper stickers on display INSIDE the glass display cases. Again, I've never seen a commercial establishment, especially a national chain, pushing their political views on their customers. I don't care who they vote for, but its not appropriate to push their agenda on customers. read more

Normally a very helpful, but small hardware store. I went in today and not a single employee and all but one customer was masked. There is a statewide mandate from the governor, folks. Obviously this business doesn't give a shot about the welfare if their employees or their customers. Regardless of your "feelings" about wearing a mask, be considerate of your staff and customers, and follow the law! I turned and went elsewhere for my purchases. read more

I came into the store twice with issues with my chainsaw and even though they had a waiting period for most problems my comments made them realize that the issues I had would be a quick fix. They took care of it right then. They also took the time to install a new chain and sharpened my old chain so I would have a backup chain to use later. They were very friendly and professional. I've shopped in many places and they were some of the better people I've had to buy items or services from. read more

They have increased the store significantly to a gun store. I'm ok with that part as long as they keep their hardware side stocked and reasonably priced. Twice in the last month, I needed a specific type of ammo and was also looking for a rifle. The young salesman (two of them) at the gun counter are rude, arrogant and simply abrasive. I am a very experienced shooter and skilled hunter. I expect to be treated with respect as that is what I portray at the start of every customer service type scenario. Perhaps they were having a bad day. I don't think so. One was more interested in scrolling on his phone and the other had a personality of a conceited owners son. Maybe he was and he didn't seem interested in my questions. Their attitude was appalling. I'm hoping somebody (mature owner) does something about it. ZERO customer oriented. read more

Use to be a good hardware store, did not mind paying extra to shop here. However, now it's a gun store that sells some overprice junk hardware. Prices are extremely marked up when they actually have stuff in stock, since their main business is selling guns not hardware. The owner should remove hardware from the sign and replace it with gun store. Perhaps people go to a Hardware Store to buy Hardware and not guns, cleaning products and other none Hardware junk they sell. read more

I used to love this store. I bought a pellet stove from here 6 years ago and have been having it maintained and serviced by the store every year since. This year they did the yearly maintenance in July and everything was fine. Fast forward to November and the first time we try to use it, it won't start. We had them out on Monday November 8 to fix it. They left and and when we tried to use it again on Thursday, November 11 it would not start again and a piece fell off. We called back and were told the earliest they could come out is sometime in December. We are really stressed as this our main source of heat. We called again and asked again if they could come out and we were informed we were on their "Do Not Service" list. I tried to call the owner and left a message asking to understand what happened (we were not rude or even upset jut stressed) and I have not received any call back. I am really sad because I used to love this store and now I feel like they don't care about their loyal customers. Very, very disappointing. read more

Great selection of firearms and ammo. New firearms section in back of store offers a wide range of handguns and rifles.

It is outrageous that at the time when doctors and nurses are risking their lives to save patients from deadly COVID and when 5 Americans die every few minutes at this peak of the pandemic (with two of my friends having lost their elderly parents to the disease within the last few months) that the management is callous enough to allow employees and customers mill about without any masks at all. Folks, I am not talking nosers or very ineffective neck gaters or bandanas, or a regular mask pulled down for some reason (none of which are good but at least show an effort to care for others' health), I am talking NO MASKS IN SIGHT. Plain shameful. I turned around and left. Will never come back and will make sure I tell others I know not to spend their money in this store. read more

This store is normally a place I enjoy going but after today I will not be going until after COVID is over. I needed something for my stove today. I went in and three of the four employees I came in contact with were not wearing masks. Two of the three were young adults. I challenged them as to why and one of them pointed to a sign that said they weren't enforcing it if the customer wasn't wearing one, the other employee simply said she didn't like wearing them. WELL WHO DOES. That's not the point. I am all for small businesses however the owner and management of the store need to take more responsibility and take this situation seriously. I will not back for quite some time...if at all.... read more

Bought a pellet stove there and now they will not service it. Called the pellet stove department to see if they had a replacement gasket and the guy said on word , no. Not check online or any helpful suggestions. read more

I went in and purchased 4 bolts, 4 nuts and 8 washers to attach a foot board to a metal bed frame. Left the store, (mind you I can see the shopping center from my house) came home to get to work. Immediately noticed the bolts were to long. Placed every thing back in the bag, along with the receipt, and headed back to the store. Couldn't have been more then 10 to 15 minutes. Upon entering the store and seeing the same rude lady cashier (Tammy, I think her name is), I showed her my bag and said, I just need to exchange for shorter screws, she demanded the bag I was holding and I said ok.. I'm just gonna get the right size. Once I got back, she called for a manager, and made me feel as though I was trying to pull one over on them. Started to inspect each item, even the washers and nuts, that I didn't want to exchange or return. Then they proceeded to tell me that one of the screws was stripped and I wouldn't be able to exchange it... I didn't break the screw, I didn't even use the items. So if the screw was damaged, they handed it to me that way. Moral of the story, you got to keep your .89 cents in sales, but have lost 100's from me in the future. I will never support your local business, if you don't have the customer service to warrant it. I'm more than willing to pay a little more to support the community I live in, but not when you're that petty and rude. read more

I've been going here for years, always a loyal customer. This is the first time I've ever tried to return anything though. I had purchased a firearm part that I decided not to use. I had lost the receipt which I have discovered is like committing a felony to these people. So right off the bat they are looking at me like I'm up to something. I'm simply asking for an exchange not even a refund since I'm trying to meet them half way on this. They had to call the guy from the firearm counter to come inspect the part, who also acted like I was trying to get one over on them... after inspecting the part I was asked more questions about my purchase method and how long ago and why I didn't have a receipt. After he went to the back and was clearly disgusted by me trying to make this return they discovered I had apparently paid for the item with cash and that it was over 30 days ago. I don't understand how my method of payment had anything to do with being able to return the item. Further more, understanding the 30 day return policy, being as strange as it is, the part is still something they offer currently and was in perfect condition. Why they couldn't make any type of attempt to allow me to exchange it for something else is beyond me. None the less, even though I don't get their strict adherence to the crazy return policy, the part that bothers me the most is that they acted like I was wronging them deeply and that they had no intention of making this insane request happen even if they could. I'll happily take my purchases elsewhere but whatever you do, don't try to return anything without a receipt, especially a firearm part.... read more

They do not service what they sell. Really disappointed in what this has become. Online hardware provides better help and service.

Went there today to pick up a few items, and had the bad luck to have to deal with Tammy. This woman should not be in the position that she is where she has to deal with people what a angry abrasive person she is. This will be my last visit to this store and its sad as I only live 1 minute away. I am just not dealing with people like this its not my fault your life is the way it is, so dont take it out on me if you are that unhappy do something to make yourself be happy. Note to owner put a broom in this woman's hand and put here in the back away from paying patrons. read more

We try to support local whenever we can but the multiple experiences we have received by their cashier has driven us away, very rude and impertinent Sales associates very helpful but that woman up front totally negates it. read more

Horrible customer service and not at all willing to work with customers. We try to shop locally and a few of the folks working there are nice and know what they're doing. However the store items were disorganized in sections. Cashiers were squabbling at each other. We purchased an item that was apparently on sale (hanging on wrong mislabeled hanger) and they refused to take it back. Even when I showed them where it was hanging and was not marked on sale / and that we did not know it was on sale, the manager refused to allow us to return it. He stated "the owner's policy is not to allow returns on sale items because we are cleaning out and remodeling." Then he walked away. I understand the service industry- have worked in it almost half my life. This is not the way to treat your customers or the folks in your neighborhood. Rethink your policies and how to treat folks if you want us to shop locally and not at the big home improvement stores. read more

A fairly good hardware store with one irritating procedure. Providing a cashier with a credit card for your purchases is not sufficient, you must also hand over a drivers license for examination. This is the only store that I can recall doing this. Perhaps they once got ripped off and initiated this annoying policy. Its bothersome enough for me to generally shop elsewhere. read more

We filed a case with Quadra-Fire and we are also in the process to get legal representation. This hardware store and it's service manager (Kyle) committed fraud. They replaced a part in our Pellet stove that did not need to be replaced (almost $600) and the stove is still broken. And then they said they would only come back to replace the most expensive part in the stove even two other Quadra-Fire dealers and Quadra-Fire itself said to not replace this part and to have the stove cleaned instead. Kyle then suggested to find somebody else and hung up the phone. I hope to get this vendor removed from the authorized dealer list since they clearly don't care about maintenance only about replacing parts unnecessarily. The also charge almost 30% more per part than QuadraFire themselves charge people. Don't do any business with this store. Complete Fraud and took advantage of our tenant (single mother of two). read more

This place is a good hardware store plus a gun shop..... Grandma and I have been coming back for years. Just bought my first V.A. Pistol here last week, super friendly service. Huge selection, every base covered. Just note: the hardware coupons don't count in the gun shop....... read more

DO NOT TRY AND USE CHIMNEY SWEEP FROM THIS COMPANY. I went by store to ask about a chimney sweep, Miller Hardware said that hey did chimney sweep, and that their service dept would handle, after waiting 20 minutes for someone to help me was told next apt was 3-4 weeks out, I set up an apt with was for 12/26, call on 12/22 and confirmed my apt on 12/26. No one arrived I call and was told they stopped doing chimney and that they left me a message on 12/ 23, I found message @ 11:56am on 12/23 was a Saturday before Christmas store service closed on 12/24 and 12/25. Seem like this is the only help this shop can provide. while you are in the store you can not take 2 step without someone asking to help you and then when you tell them what you need, they drop the ball.. read more

Worst hardware store I ever been to. Price gaugers, and to top it off, they won't return your item you bought the day before because they can't resale it? Once they take your money they won't give it back. Skip this store at all cost. Worst customer service. read more

I called and asked if they sharpened lawn mower blades and was told yes. I asked what the turn around time would be if I brought the mower in that day. I was told if I got the mower there early that they could have it back before 5 pm that day. I loaded the mower and took it right to the store. Three days later when I went to see if it was finished, I was told they had not looked at it yet but would probably get to it the next day. It was one week after I dropped the mower off that they called to say it was ready--and that a host of other things needed to be replaced on the mower. My wife approved the repairs since I was not home at the time. I picked the mower up and started it twice before the frayed cord snapped and rendered the mower useless. I did not take the mower back there, choosing instead to take it to a repair shop in Boyce. read more

DO NOT SHOP HERE. Despite having more than 4 months to get my order correct, my woodstove was not installed to specifications. Even though Miller's installer fessed up and admitted it was not correct, the owner of Miller would not fix his mistake. Eventually, I had the stove taken out and I will purchase elsewhere. This business does not deserve your money. read more