If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

was a great experience dealing with both Hunter and Russell!showed me my options and let me take my…read moretime deciding and answered all my questions.no pressure at all just straight facts on the mowers.id have no issue ever returning or recommending this place.even the other staff while i was in there was polite and helpful.great place and great staff!!

Mike in sales was a total waste of time he played a roll up front and did the total opposite upon…read morereceiving a gator cart.I want all customers to beware of this unaccountability and merchantability on machines being sold

Great family run business. I've bought three tractors from them and several attachments. Trade-in…read moreprices are good. They occasionally have great deals on slightly used equipment. Only negative is wait times for repairs can be long depending on the season.

Exceeded expectations several times over the years. If tractor problem is beyond my fixing they…read morewill come get it, fix it, clean it up and bring it back quickly at a decent price. I doubt there is anyone else like them! I live in Winchester!

Recently purchased a Zero Turn Bob Cat from the Bristow shop. The machine is a BEAST!! So happy…read morewith the performance, and from what I can see, maintenance should be very easy. The sales rep, Ashleigh Braley, was very helpful, professional, and not pushy at all. She never pretended to know an answer to my questions if she didn't know the correct one and would ask one of the mechanics for a clearer explanation if needed. The machine cuts like a dream, "professional" looking cut, handles very well, and the time it takes to do the lawn, about 3 acres, is half what it was with a 60 inch belly mower. Tim F.

Great customer service Went to the lawn section and was…read moreintroduced to two gentlemen who took care of all my questions and helped me buy the right chainsaw. I had done a lot of research prior, but they old me exactly what I needed to know and what I needed to do. As homeowner and novice to chainsaws it was greatly appreciated. They also took care of registering the product for warranty and started the chainsaw added fuel and chain lubricant to get me going. This sort of service you just can't get at a big box store !

We were having trouble getting Browning Equipment to service our mower but the owner reached out…read moreand his being helpful so I am updating my review.

Worst customer service I've experienced. They have had my tractor and lawn mower for over 6…read more months. During the first few months I would call for a status update where each employee I spoke with would continue to tell me lies that it would be be done this week, or they are waiting on a part, or a special tool, etc. All I needed was my seat replaced under warranty (which they tried charging me for at first), new blades, oil change, and a tire. Here we are 6 MONTHS LATER, I was charged $750 for seat install, blades, oil change, and then a fuel filter and spark plug, neither of which oil requested. My tractor still is not finished and the mechanic now has more excuses and lies. Again, this is 6 months later and I am still being lied to. They also change the date on the ticket of when I dropped it off for service so beware. I will never use this business again and it is sad to see from a fellow business owner and native of Winchester. I recommend staying far away from this business.

Bought a new Toro 6000 series 72 inch commercial zero turn from them. They personally delivered it…read moreto me which is outstanding. I could have gone to their competition, but I have severe issues with zero turn I dropped off for service and it's been 5 weeks. Can't get anyone to return messages. Doyle's always takes calls and they have excellent customer service skills beyond what you would expect.

Outstanding Service! I reached out to Jimmy late last week and we made an appointment for him to…read morecome out and fix the drive belt on my Kubota Z725. He was actually early. He fixed it in about 30 minutes and was very reasonably priced. I would highly recommend his service. I intend to utilize his service to maintain my lawn vehicles. Excellent Work. Thanks, Jimmy!

Our snowblower quit and we called Jimmy's. He was at our home to assess the situation the next…read moreafternoon. He ordered parts and the blower was repaired and back to our home two days later. Super fast service, excellent pricing from an experienced professional. We couldn't have asked for more!!

I brought my Ryobi riding lawnmower in for repair on a Tuesday and these folks had it repaired and…read moreready for pickup on Thursday. At a far cheaper cost than I expected. You can't beat that. They are also very friendly and considerate.

Very friendly and they repaired our riding mower for a reasonable price when we found out it wasn't…read moreunder warranty. We also appreciated that they offered to pick up the mower since we didn't have a way to bring it to their shop. The main reason I didn't rate them higher was because the first time they said they'd come by to pick up our mower to do the repair, they waited until 30 min before the end of the time frame they gave to say they wouldn't be able to pick it up today (which I understand, plans change, things get busy). We rescheduled the pick-up day and time, but they showed up about an hour after they said they'd pick it up. When it came to dropping off the fixed mower, they showed up 4 hours after they said they'd be there. Again, very nice people but the late timing kind of delayed our plans for the day because we were waiting on them.

After he saw my review of his business, he asked me what I was most unsatisfied with. I said it was…read morethe price markup on the part needed. He refunded me $125. I got mad originally because I was unaware that parts were marked up in addition to the hrly. rate. He told me parts are generally marked up 30 to 40%, but I mentioned mine was 60%. This is ok if the part only cost a minimal amount, but when it 3 or 400 it makes a big difference. I am gracious for him giving back what he did. I just don't appreciate hidden costs.

was told if i wanted my battery to go to them and pick it up. set up a day and time. no one…read morethere. left a note asking they please return my battery. needless to say, never heard from them again and never got the battery i paid $75 for just to have it stolen. great way to do business. take people's shit, then lie to them and simply keep what doesn't belong to you. you should be ashamed of yourselves.