I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I bought a used Generac 5500 generator in 2018 in order to deal with infrequent snow, ice, and…read morestorm outages that leaves us without electricity for as much as a day or two at times. However, I have never been able to start it, despite efforts by mechanically-inclined neighbors. After my lawn tractor chewed up the drive belt, and we sat in the dark for 24 hours following a lightning storm, I finally made some inquiries to get the tractor going again, and perhaps the generator as well. Through Google, I discovered Jason's Small Engine Repair in Front Royal. Following my initial call, Jason quickly responded and came out and looked at the problem. A few hours later, I was cutting the grass. However, I needed a part for the generator so Jason was back a day later with the part and got the generator going as well. No more candles or moving my office to a café during power disruptions! In addition to being a skilled in engine mechanics, Jason is also a really nice guy and a family man. Moreover, he is efficient, trustworthy, and affordable. I strongly recommend that if you are like me and lack the skills or time to fix it yourself, Jason will come out to your home and save you the trouble of transporting your machine to a repair center, avoiding long wait times to get your equipment back, and crazy costs associated with some of the better-known local services.

Jason showed up early and worked till after dark. My riding mower with a snow blower attached…read morewould not start and although it had some difficult issues he stuck with it and had it running before he left. Gary B Winchester Va

Highly recommend. They diagnosed my issue with my oven, took the time to explain the issue and…read moreeducate why it happened. They were honest and forward about cost.

I called another company about repairing my refrigerator that wasn't cooling below 50 degrees. The…read moreperson on the phone didn't seem to understand the problem leaving me with no confidence in that companies competence. I called Estes, Sam (owner) answered, listened, gave what he thought the problem might be but assured me that whatever the problem was he could repair it. He gave me a window of arrival time that afternoon saying that he would call me when he was on his way. He called, arrived, took a few minutes to check the refrigerator and gave me his diagnosis. It was a relatively simple problem which he repaired in about an hour. While he was working he explained why that problem happened and recommended that if it happens again within a few years we should consider replacing our refrigerator with another brand. He explained why he suggested not replacing our refrigerator with the same brand due to it's inherent design deficiencies. Sam was extremely efficient and when he gave me the bill I was very pleased with the fairness. I can't say enough positive things about Sam and Estes.

Adam is awesome! He installed our water softener and reverse osmosis systems for our home. He is…read morehonest, trustworthy, reliable and knowledgeable. His prices are very fair. He went above and beyond. He worked late until the job was completed. We highly recommend Maverick Services LLC.

Solid work at very reasonable prices. I was happy with their work and customer service.read more

Called about replacing a control board for a treadmill. The control board had actually caught on…read morefire. After speaking with Integrity about the cost of the repair and the age of the treadmill, they suggested I should consider purchasing a new treadmill since the repair would cost more than half the cost of another treadmill. They did not pressure me to buy from them, just gave me options Integrity is certainly more than the name of the company.

The service and advice were excellent. They replaced the belt for our treadmill a few years ago,…read moreand I recently had them back for general maintenance and advice. I really appreciated their honesty and attention to detail, and reasonable prices . Highly recommend.

Khaled with Central Vacuum Master offered us very professional service today! He performed a…read morecomprehensive system check on our in-home vacuum and offered preventive maintenance repairs! His knowledgeable expertise with our system provided insight for a new hose and a better filter. Thank you for your kindness too, Khaled!

Central Vacuum Master is the expert for central vacuum services in Northern Virginia. Their…read moreexpertise, attention to detail, and commitment to customer satisfaction make them stand out. They're a trusted dealer for VacuMaid Central Vacuum Systems, proudly made in the USA since 1956. I wholeheartedly endorse Central Vacuum Master for their dedication to excellence and customer-focused approach. They're truly a top-tier dealer/installer in the central vacuum industry.

Worst customer service I've experienced. They have had my tractor and lawn mower for over 6…read more months. During the first few months I would call for a status update where each employee I spoke with would continue to tell me lies that it would be be done this week, or they are waiting on a part, or a special tool, etc. All I needed was my seat replaced under warranty (which they tried charging me for at first), new blades, oil change, and a tire. Here we are 6 MONTHS LATER, I was charged $750 for seat install, blades, oil change, and then a fuel filter and spark plug, neither of which oil requested. My tractor still is not finished and the mechanic now has more excuses and lies. Again, this is 6 months later and I am still being lied to. They also change the date on the ticket of when I dropped it off for service so beware. I will never use this business again and it is sad to see from a fellow business owner and native of Winchester. I recommend staying far away from this business.

Bought a new Toro 6000 series 72 inch commercial zero turn from them. They personally delivered it…read moreto me which is outstanding. I could have gone to their competition, but I have severe issues with zero turn I dropped off for service and it's been 5 weeks. Can't get anyone to return messages. Doyle's always takes calls and they have excellent customer service skills beyond what you would expect.

I have a 32 year old sub zero. 2 sub zero technicians advised me to replace it stating the…read morecompressor needed to be updated. Lee's appliance fixed it and has been running fine for the past 2 years. He also fixed the ice maker in it recently. he's a good old fashioned technician that tells it like it is.

I called Lee (not who I wanted out there to begin with) and scheduled him to come out to fix my…read morefridge due to it not keeping our food cold. He came out on 9/24. Upon coming into my home I tried to strike conversation with both him and I'm assuming his wife. Neither one of them responded to anything I tried to say. The only words that I got out of Lee's mouth was you have a lot of food, to which my reply was yea we have 4 kids (they were not in the home at the time luckily due to his previous history). He didn't tell me what was wrong with my fridge while working on it and didn't tell me prior how much things would cost. I ended up texting my father to come over while they were there just because they gave me creepy vibes and I truly felt scared. I did notice that he treats the woman that was with him terribly. She accidently grabbed the wrong tool from his tool bag and he yelled at her. While Lee was fixing my fridge the fan or something made a loud screeching sound. He smacked the inside of my freezer to get it to stop. When he finished up they went outside and the woman came back in with a bill for $169.96 and then finally told me that the fan needed to be replaced. I paid by check and they were on their way. In the meantime I had called my bank to place a stop pay on a different check that I originally had prepared but lost. Apparently I gave the bank the wrong number and placed the stop pay on the check he had in hand. Lee called me that following Wednesday the 29th at 11:57 am and left a message. I work night shift and had worked the night before so I was sleeping and missed his call. Since he closes at 3 I didn't get a chance to call him back til the next day, Thursday the 30th at 11:21am. Upon calling him back I started to leave a message to let him know what had happened and then Lee ended up finally hoping on the phone to inform me that it was too late that he already put a warrant out on me. I stated he didn't give me 24 hrs to even call him back and that It was an accident, needless to say after both of us raising our voices at each other I brought cash in that same day that included the extra $64 court fee and then some (still haven't figured out why). I video recorded the whole time I walked in to pay and he stated he would agree to take the warrant off that day. However it's now Friday and I followed up with the court and he has yet to remove it. He didn't give me 24 hours to call him and resolve the situation so why should I? To top it off the warrant in debt that was placed upon my door today (Friday, October 1st) shows the wrong amount of the bill, the wrong date he service the fridge and my named is not spelled correctly. So here we are sitting patiently waiting for him to resolve this otherwise I guess the court system will resolve it later in the month. Oh btw my fridge still makes that loud screeching noise and I told him I do not want him back at my house ever. Look elsewhere or buy a new appliance from another place before dealing with this guy. I mean unless creepy and rude is what you expect from someone coming into your home.