Buyer Beware - Extremely Expensive and Misleading Pricing…read more I feel completely ripped off by this company. Their business model is designed so that you're committed before you even know what the final bill will be. They charge a $125 dispatch fee just to come out and provide an estimate. If you decide the price is too high and decline the work, you still have to pay the $125. That immediately puts customers in a difficult position. In my case, I was initially quoted around $600 to repair my toilet and a leaky faucet. As the technician continued working, the price kept increasing until the final bill exceeded $1,000 for about an hour of work. According to the invoice, I was charged: $125 dispatch fee $442.17 for a "partial tank rebuild" (replace flapper and fill valve) $214.47 to replace the emergency shutoff valve $225.69 to replace the toilet handle What frustrates me most is that the additional issues the technician claimed to discover after starting the job should have been identified during a thorough inspection before presenting the original estimate. Instead, the estimate kept increasing while the work was already underway, leaving me feeling like I had little choice but to continue. The technician was courteous, and the toilet works properly, so I have no complaint about the quality of the repair. My complaint is with the pricing and the estimating process. Charging over $1,000 for basic toilet repairs completed in roughly an hour is, in my opinion, excessive and unreasonable. My advice: Do not use this company!

Paolo Humes was our technician and did a great job! We would definitely use him again.read more

Luke Eschen did a fantastic job replacing our shower valve. He is punctual, profesional and…read morepersonable. His work is that of a perfectionist. I intend to use him on future plumbing jobs. 908.00

I previously had a good experience with Hoffman Plumbing, so when I noticed a small leak from the…read moretemperature and pressure relief valve on my water heater, I called them out again. This time, something had clearly changed. They charged me $99 just to provide a quote and then tried to turn a simple, clearly diagnosed repair into a massive upsell, with multiple wildly inflated proposals that had little to do with the problem I called about. Before they arrived, I had already done my own troubleshooting and correctly determined that I needed a new T&P valve, a new expansion tank, and a whole‑house pressure‑reducing valve. It was a straightforward, targeted repair. Instead of focusing on that, Hoffman gave me five quotes: Replace all plumbing (supply and drain) plus the water heater, expansion tank, and pressure regulator: $35,611.00 Replace all supply plumbing plus the water heater, expansion tank, and pressure regulator: $23,874.00 Replace all supply plumbing but not the water heater: $20,365.00 Replace just the water heater, expansion tank, and pressure regulator: $4,800.00 Finally, the work I actually called about (and I had to ask specifically for this quote because it was not given)--replacing the pressure regulator, T&P valve, and expansion tank--dismissively labeled the "bandaid option": $2,180.00 That last number was for the exact repair I had already identified myself. I later bought the parts and did that "bandaid option" on my own for about $150 in materials. Seeing a roughly fifteen‑times markup on such a basic, well‑defined repair, after being talked down to, made it crystal clear they were pushing high‑dollar, out‑of‑scope work rather than providing fair, proportional service. The attitude matched the pricing. Instead of respecting that I understood my system and wanted a targeted fix, the plumber treated me as if I were clueless. The underlying message was obvious: don't just repair what's wrong--let us replace as much as possible for tens of thousands of dollars. About a week later, I received a voicemail from Hoffman asking when I wanted to schedule the work. I called back and explained why I would not be moving forward: the extreme quotes, the mismatch between what I requested and what was pushed, and the fact that I had already completed the repair myself. The person on the phone showed no empathy, offered no apology, and simply said she would close out the call. A couple of days after that, I got a text from the same person, clearly forgetting that we had already spoken: "We'd love to earn your business. What's holding you back from moving forward? If it's the price, we offer financing and may have discounts available. Text me back or call anytime. I'm here to help!" After being quoted up to $35,611.00 for work I never asked for and $2,180.00 for a repair I did myself for about $150, receiving a chipper financing pitch was beyond frustrating--it was insulting. It told me they either weren't listening at all or didn't care enough to track a very clear, negative response. In short, my one‑star review is based on: Extremely inflated quotes: $35,611.00, $23,874.00, $20,365.00, $4,800.00, and $2,180.00 for a $150 repair. A condescending attitude toward the appropriate, targeted repair ("bandaid option"). Tone‑deaf, sales‑driven follow‑up that ignored my explicit decision not to proceed. I did not hire Hoffman Plumbing for this job and have no intention of doing so in the future. If you value honest pricing, appropriate recommendations, and being treated like an informed adult instead of a walking checkbook, I strongly suggest you look elsewhere.

I can't say enough good things about JRP. Professional, honest, fast service, and reasonable…read morepricing. They responded to my call same day for a water pressure valve. Kevin the tech was great. Would recommend them time and time again.

Just rude with sub par installation... I would definitely find another plumbing contractor…read more I just wanted to update my review ... I'd take off more stars if I could !! It's going to cost me approx $10,000 to redo the plumbing that Jackrabbit screwed up with their use of "sharkbite" fittings on a new build !! I mean seriously, those type of fittings are used if there is a repair to a water line ... not as a first line fitting in a new home !! Shame on you for doing sub-par work and using those fittings just because they cost more so the general contractor (Ben Nichols Construction) could charge a higher price and get a bigger percentage to charge on a time and materials job !! Shame on you both for such deceptive business practices !!!

Prompt service, good communication, great value. Was offered options for emergency service on a…read moreholiday, and given an appointment the next day when I decided to wait. Front office called very early the following day and accommodated my schedule. Service was swift, efficient, and effective.

Never use this company. No follow through and their supposed committment . I was leaking 300…read moregallons of hot water a day for 3 weeks waiting on the promise of a delivery for parts. They called and left a message that the parts were definite on a specfic day. When I called mid day on promised date I was told the parts were back ordered. They will tell you what you want to hear and then never follow up. Do not use this company.

Had a new glacier bay toilet installed Excellent customer…read moreservice, removed old toilet installed new ,fast efficient and very helpful when asking about other services. I highly recommend Mighty Mike plumbing for all of your plumbing needs.

Mike responded to my call right away / showed up within 2 hrs and fixed our plumbing issue. Super…read moreprofessional, courteous, prompt. Highly recommend especially if you're in Martis. Price on par with competitors but service quality and speed was better.

Greg is a great guy and goes the extra mile to make sure your plumbing needs are done, 100%. I've…read morenever had an issue with work not being completed as proposed. Cost and schedule is always dead on. I recommend Petersen Plumbing Services 100%!!

Greg Petersen is a great person and plumber. He talked me through a fix on a Sunday without…read morecharge, he then stopped by to fix an outside faucet leak. It took him more time to get to the faucet than repair it. He is very knowledgeable and very reasonable. He also gave us a discount when he replaced our toilets.

I had a leak in my expansion tank, I called Pro Plumbing and they came out very quickly. Curtis did…read morean excellent job and I highly recommend him. Price was very reasonable.

Been a long time customer and ever since Tony sold the company they have gone downhill. I had them…read moreinstall a water heater less than two years ago and recently noticed deep corrosion around the connectors they installed. Called them out and they come out in two days on time but the plumber told me he wanted $190 an hour to do anything. I told him they should honor their work and a least determine the problem and I would pay to fix but he kept repeating $190 hour before I touch the unit. Poor support of their workmanship and you now lost a long time customer

Don replaced all faucets, toilet shutoffs, and added an expansion tank to our water heater. He did…read moregreat work, was very responsive, and a pleasure to work with. We will use him again.

Don and Son bailed me out of Hot Water heater disaster after almost 6 days without power. Called up…read morea few people, most blew me off, but Don responded quickly and confidently asking for pictures of the situation. Helwig was not the cheapest but was still very competitively priced. I was impressed with his professional attitude and confidence he could be at my house in 90 minutes to resolve the issue, in fact, he made it over with a new electric water heater in half that time! Long story short, super positive experience from start to finish and I so needed that after no power for a week. They even entertained some additional projects in conjunction with the new water heater and knocked that out quickly and much to my satisfaction. I have had some terrible experiences with local contractors but I now have a plumber for life! Thanks for the quick response, kindness and job well done Don.