I brought in a shirt that had a couple of stains. Not only did they fail to remove the stains, but they ruined the shirt by leaving a large run down the front. When I pointed it out, they refused to accept responsibility. The employee even told me at pickup, "this sometimes happens in the machines with delicate material." However, when I returned to show them the damage, she denied saying that and blamed me instead, claiming I hand-washed the shirt myself, which I did and I got the stains out myself. But I never left a run in the shirt by handwashing, they did it and even admitted it. I wish I would have recorded her.
To make matters worse, she made an inappropriate comment implying I was afraid of my daughter being upset. I never said anything like that, I said she will not be happy with the big run in the shirt as she is very picky about her expensive Aritzia clothing! This comment was a completely uncalled-for and insulting assumption.
What shocked me most was how unprofessional it was to overhear her talking to another customer about me, saying, "this is the customer I was telling you about." That kind of behavior is unacceptable and shows a complete lack of professionalism and respect for customer privacy.
This business used to be reliable and professional under the previous owner. Since the new ownership took over, the quality of service and customer care has drastically declined. The prices have significantly gone up as well.
I've since started going to a different dry cleaner in Ellerslie, the difference is night and day. They treat their customers with professionalism and respect.
Save yourself the trouble and avoid this place unless you want your clothes damaged, not cleaned and to be blamed for it afterward. If I could leave zero stars, I would. read more
