The charges for alteration and sewing are way high. The quality of dry cleaning verses price is…read morealso not justified. Informed to the Lady at the Counter that I will never come again at this place. Not recommended.

EDIT: After I posted this review, I received a message from Riverbend Cleaners with an apology and…read moreoffers to rectify the situation. I appreciate very much that they took the time to respond to me, and that they value their clients enough to do so. I wanted to edit my review to reflect their apology and to show that this company does care about customer service. I do still take all of my clothing there, especially my husband's work shirts and suit. Original Review: We have been using Riverbend Cleaners for ten years. Staff is friendly and most prices are reasonable. Have generally been very satisfied. I don't recommend taking comforters or duvets in, though. They charged me $50 to ruin my king size duvet. It shrank a lot and is no longer usable on a king sized bed. They didn't even apologize! I thought the whole point of going to a dry cleaners was to take care of fine items that can't be just thrown into the washer. Disappointing. But, there have never been any problems with shirts or pants or more common items.

I have received excellent service from them for 35 years. They have managed to keep our uniforms…read moreclean, and managed to get out the grease stains on them. When I needed fast turn around they were able to accommodate me.

I brought my daughter's wedding dress to dry clean. The dress was very dirty and stained. When I…read morepicked up the dress, I was amazed that he was able to remove all stain and dirt. The dress looks like new. Thank you so much for a wonderful job.

I was extremely disappointed by the service I received here, especially given the generally…read morepositive reviews. I used this cleaner twice, and both times there were serious problems. The first time, they returned a comforter with mildew stains still on it. The second time, they returned a velvet quilt visibly altered, with pilling, a rough texture, and a clear change in colour. Even after acknowledging the issue, they refused to take responsibility, relied on fine print, and were defensive rather than apologetic. The quilt had great sentimental value to me. They may be fine for basic items like shirts, but do not trust them with anything of value -- there is no quality control and no accountability. Their slogan about "treating customers like family" is just marketing, not a reality.

When you put a protein shake in your luggage at the airport so you can have it for breakfast next…read moreday and it EXPLODES all over your never worn cream colored clothes...you first freak out and then search for some premium dry cleaning service at 6 pm on a Friday night that can do it for next day without ruining the beautiful clothes. WOW. Just like new! THANK YOU HOLYROOD! specifically Kuldeep. I love you

It's not cheap but they do a good job with cleaning leather. Staff are friendly and professional…read more They will tell you if they can do it. My jacket was ready when they said it would be. I am not sure, but this might be the only place to get leather cleaned in this town. The place is hard to find without a gps or google maps. It's in a strip mall with other stores, in a quiet, almost residential area just north and west of downtown. I think.

I might consider coming back here since they did a pretty good job on my winter jackets and…read moredelicate sweaters. Everything was neatly pressed and although they were unable to remove a small but rather annoying stain on one of my jackets (the stain has been there awhile so I don't think it could have been helped), they were kind and professional enough to leave a note on the item indicating so, explaining it may have damaged the color or material if they tried to. Prices are competitive and you can probably find frequent deals on Groupon as other Yelpers here have indicated. That's how I found it. That being said, I have heard that businesses who go through discount deal sites like Groupon tend to get overwhelmed with the influx of customer demand, and then customer service can sometimes suffer a bit. I think that was the case here when I dropped off my dry-cleaning, because the girl who took my items did not smile at all, not even a tired or forced smile. She looked like she wanted to be anywhere but there, and I could have sworn she even rolled her eyes upward when I stammered after she asked for my address. I just thought she was checking if I was in the system, and I wanted to explain I wasn't because I was a new customer and so I hesitated. But she didn't have to roll her eyes at me! Either way, she did hear me when I asked her to make a special note of the stain, so at least she was listening. The man who helped me when I came for pick-up was much friendlier, thank goodness. If he was just as crabby I think I would have run far from this place! A couple tips if you decide to test it out -- you pay first on drop-off, not pick-up and they can recycle your dry-cleaning hangers.

Just picked up alteration that was done badly - holes in material where mistakes were made and…read morestitching is bunched up and visible and paid an exorbitant price for it. Was not provided an estimate prior. Then when I picked it up, the owner took it off a hanger and threw thin the counter. He took the extra effort to take it off the hanger and just throw it like garbage. What is the point of taking your clothes here - your clothes and you will not be treated with respect. Would give zero if it was possible Follow-up. My husband complained about the repair and got full refund and apology w repair done again by their usual tailor. Would still prefer to deal w woman owner. I also note that my family owned a dry cleaning business and profits are razor thin so we will continue to com for our dry cleaning and shirt service but be careful regarding tailor services.

If I have a choice of taking my clothes to be dry cleaned here or at some major chain, I would…read morechoose Lynnwood Dry Cleaning, hands down. This is a family owned and operated business that has been in the neighbourhood for many years, and offers excellent, friendly service. Their prices are also lower than the nearby chains. I have always gotten my clothes back quickly, and in excellent condition. I can't really think of anything else to say other than if you live in the west end and need dry cleaning done quickly and affordably, try here first.

I have been driving to Sherwood Park (from Edmonton) to take my dry cleaning to Heritage because…read morethey do the cleaning on site and on time! Since moving back to the city in 2010, Heritage Dry Cleaners has always been my go-to: they are open before and after work (if you get there by 7 am, your clothes are cleaned same-day!), they are meticulous with spot cleaning, and they will take on some pretty random cleaning jobs (once had them clean/vacuum a secondhand, cat hair-covered cushion from one of those giant wicker saucer chairs - it came back furr-free!). Having tried a few other dry cleaners in the city, I'm appalled at their wait times, or the smell/feel of the fabrics after I pick my clothes up. At Heritage, their service is friendly and whatever products they use don't irritate my sensitive skin.

Some time ago I wrote a review on this business saying that it was the best dry cleaners I've ever…read morebeen to, well, just so no one forgets, it is STILL the best dry cleaner, the people are the best and the work is nothing but top quality. Detail work on dress shirts is awesome.

Can you believe I've been driving past this dry cleaner for years and never noticed it?…read moreI always went to Page, Todd's, or the short lived one on Whyte ave two blocks from my house. When all 3 of these options closed, I did a quick search to see the next closest cleaners. Silly me, it was there on Calgary Trail this whole time. I have a king sized comforter that I like to get cleaned every Autumn. The price is usually around $50.00. Leader Cleaners can do it for $35.00. This past week, he gave me a 20% discount (for some reason I was not going to argue.) There is a seamster on site for repairs. They also have lots of cloth masks for sale. Adult and kid sizes. Lots of free parking beside the building.

I thought i would give this place a try since i drive by it every day. I dropped off one of my…read moresuits that needed to be cleaned and also needed the waistband adjusted. After waiting nearly ten minutes for someone to come out of the back finally i was greeted by a young lady that did not speak English very well. She let me know the tailor was not in but i could come back the next day and he would be in. I came back the following day at specified time to see the tailor which again was not in. Regardless I asked if the lady could just measure the waist and let the tailor know how much to take out (very simply remove about 1/2 inch) Fast forward to a week and a half later when it was finally ready.. I pick up my suit and go directly home and try it on. The pants are about an 1 1/2 inches LARGER!!!!!!!!!!!!! Regardless of it being measured they ended up somehow taking the waist OUT rather than IN When i returned about 15 minutes later asking for my money back.. The guy tries to tell me that i did not get any adjustments done to the pants even though i had a receipt for all of the work. Took me 20 minutes of ARGUING with the owner to get my money back from this HACK OF A BUSINESS!!!!!!!! I do not understand how a business managed so poorly stays in business!

I brought in a shirt that had a couple of stains. Not only did they fail to remove the stains, but…read morethey ruined the shirt by leaving a large run down the front. When I pointed it out, they refused to accept responsibility. The employee even told me at pickup, "this sometimes happens in the machines with delicate material." However, when I returned to show them the damage, she denied saying that and blamed me instead, claiming I hand-washed the shirt myself, which I did and I got the stains out myself. But I never left a run in the shirt by handwashing, they did it and even admitted it. I wish I would have recorded her. To make matters worse, she made an inappropriate comment implying I was afraid of my daughter being upset. I never said anything like that, I said she will not be happy with the big run in the shirt as she is very picky about her expensive Aritzia clothing! This comment was a completely uncalled-for and insulting assumption. What shocked me most was how unprofessional it was to overhear her talking to another customer about me, saying, "this is the customer I was telling you about." That kind of behavior is unacceptable and shows a complete lack of professionalism and respect for customer privacy. This business used to be reliable and professional under the previous owner. Since the new ownership took over, the quality of service and customer care has drastically declined. The prices have significantly gone up as well. I've since started going to a different dry cleaner in Ellerslie, the difference is night and day. They treat their customers with professionalism and respect. Save yourself the trouble and avoid this place unless you want your clothes damaged, not cleaned and to be blamed for it afterward. If I could leave zero stars, I would.

stuff was ready about 4 days before they were supposed to have it ready, friendly staff. clean…read morejeans.