The food at this place is pretty good. The decor and everything is very cool, very hipster. The food is the only reason why i rated this place 3 stars. Their accuracy of the orders are horrible. The last few times that i have been there, not one order was right. i usually have a to-go order so whatever sandwich i order is already wrapped in foil and of course Im on the go so i always forget to check (but I feel like i shouldn't have to if they just got the order right the first time). Good thing the food is good so whatever they give me i still eat it. BUT they need to improve on producing the sandwich according to that was requested.
On to the food. I usually order the borough park. It's great, it's fresh. No question on the quality of ingredient that is used. The bagels are soft and on point. I even tried their donuts which were pretty good as well. Glazed and mocha donuts were great. Im interested in trying more of their pastries. Can't complain about their coffee, it's well brewed and moderately strong-at least to my taste (it take it black).
Service needs lots of improvements. Some staff have a bit of an attitude when calling out orders. They are pleasant when taking your order but when they make your sandwich, expect to wait a good 10 minutes.I get that the sandwiches they offer take time but if i am tipping you upon payment and waiting for 10 minutes for that sandwich, there shouldn't be an reason why my order wasn't accurate. oh yeah, and if i am paying $2 extra for additional toppings, i should expect them to be there.
This hasn't happened just once either. I get that things get mixed up sometimes. But if i order something something in 3 different time and non of them were right then there's something wrong with that. It has happened numerous times. Like i said, i am on the go so when i actually get to eating my sandwich, i get disappointed bc sometimes the extra stuff that i requested is missing or just not right. Since you can watch them make your sandwich, I have observed the person making my sandwich check their phone and chat with their co-workers when they should be producing my sandwiches accurately in a timely manner. And since it takes them so long to make a sandwich it usually means efficiency is lacking. It is not orderly and i have observed this as well. I have been pretty patient with this place. I would still come here but i would like to see some improvement since this place has a potential to be great.
Maybe writing the orders down for the person making these orders so that they can stop screwing up the orders.
A few positives are the free wi-fi, natural light, and cozy feel. Nice place to read a book, do some work on the laptop etc. I have even studied there a little before as well. getting a seat is tough if you require some table space, but once you get a spot it's a pleasant place. read more