**TL;DR:** I am incredibly happy with the work Mike's Auto Body did on my 2024 BMW M4. They are my body shop from now on. I brought my 2024 BMW M4 to Mike's Auto Body to repair two incidents from the 2025-2026 winter. One was a large scuff and scrape on the driver's-side quarter panel and bumper (someone apparently used my car as their parallel parking guide). The other was a large dent in the passenger-side quarter panel, along with damage to the rear bumper (a slow-motion slide down my inclined driveway into the garage door frame on a slippery winter afternoon as I screamed in vain!). The passenger-side dent was grapefruit-sized and about an inch deep--not just a big dimple, but actually creased metal. Mike gave me two estimates: repair the rear bumper or replace it entirely for about $1,000 more. Given that my M4 had only 8,000 miles on it, and based on Mike's gentle recommendation, I chose to replace it. I am incredibly happy with the work they did. I can find no evidence that either incident ever happened. The body lines are perfect, both in the contours of the repaired panels and in the fit between the bumpers and quarter panels. The paint blending on the passenger-side quarter panel is flawless, which is especially impressive because on the M4 the quarter panel is a single, continuous body panel that extends from the rear of the car, up around the side glass, and all the way to the base of the windshield. Despite the size of that panel, the color match and blending are absolutely seamless. Even knowing exactly where the repairs were made, I cannot find the blend line. On top of that, some poor planning on my part--a two-week trip--meant Mike's had to keep my car for almost two extra weeks. They took excellent care of it. When I picked it up, it felt almost like driving it off the dealer's lot again a year and a half ago. I highly recommend Mike's Auto Body. They'll be my first call for any future bodywork. Note: Just to be clear, this is review is for Mike's Auto Body (North) at 24 Bennett Highway, Saugus, MA (https://mikesautobodynorth.com/). read more

I had work done on the rear bumper of my car. The work was fantastic. I have a brand new bumper basically. They worked with my insurance company and the car rental company. All I had to worry about was dropping the car off and picking it up. The most impressive thing was probably the communication from the shop. They texted me and gave me updates on the progress of the insurance claim and provided a good estimate of when the work would be complete. In fact, the work was actually finished a day and a half earlier than quoted on a holiday week! Very pleased with this shop and I will be taking my cars here going forward. read more

Mike and the crew took great care with repairs on my M3. Top notch work and expertise! Would highly recommend them to anyone who cares about their vehicle and looking for the best around. read more

Mike's Auto Body North - Body Shops Near Me - Saugus, Massachusetts

TL;DR: Visual body/paint work had defects (misaligned door chrome trim discovered after pickup), repair caused front parking camera to fail entirely (requiring full replacement at dealer), poor communication, unexpected extra costs, and stressful pickup process made the overall experience abysmal. After giving them a second chance on this vehicle, I've completely lost trust in the shop. Will not return. The previous repair at Mike's Autobody North (a full cash-pay job on another vehicle) had been unsatisfactory, so I gave them a second chance with this insurance-claim vehicle in November 2025, hoping for improvement. Before drop-off, they disclosed higher labor rates than insurance reimbursement and offered a courtesy discount--but only on aluminum body parts, not overall. The final bill still included substantial extras for the remaining labor-rate difference, additional painting labor, and credit card processing fees when paying the full balance out-of-pocket. The body and paint appeared okay at first glance, but issues emerged quickly: the replaced door chrome trim is poorly installed (misaligned, bowed with visible gaps at joints--noticed after I had already decided not to return the vehicle), and the front parking camera no longer works at all--a feature that functioned perfectly before the bumper repair. The dealer later diagnosed the camera as broken (requiring a full replacement at a cost of $1755), which should have been properly handled and tested during the shop's work before release. The included photos show both the defects from this current repair as well as the botched previous repair. Communication was unclear, especially on payment--at pickup I learned the shop expected the insurance check directly to me. When it didn't arrive, I waited over an hour with no resolution. The only reason I had to pay the full balance out-of-pocket on credit card was due to this lack of clear communication upfront about the payment process. I'm now chasing partial reimbursement from insurance. I notified the shop about the non-functional camera. They apologized and offered to look at it if I brought the vehicle back, but given the prior experience and ongoing frustrations, I declined and said I would handle repairs elsewhere. I later discovered the trim defect but did not inform them since I had already ruled out returning. The cumulative extra costs left me feeling nickel-and-dimed, and the lack of proactive insurance advocacy didn't help. The defects, process frustrations, and post-repair problems have been the final straw. This experience has led me to take my business elsewhere going forward. read more

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