I was with my Sister at Mike Piazza Honda and what I saw was rediculous. She bought a Honda Clarity Touring car from them 7 years ago. the transmission failed and they wanted to charge her $12,000 dollars to fix it and that was if they could find one. reason being they only made this model for 2 years and parts were not readily available. they did manage to find one but she was scheptical about doing that because what else will go wrong and maybe they wouldn't be able to fix it. this car only had 29,000 miles on it at 7 years old and the Transmission went ????? she decided to trade it in for another car but wanted them to give her a good trade in price since she paid a lot of money for a car they can't repair. They had the nerve to offer her $3000 dollars for a trade in, so she demanded her keys and was going to go to Toyota. they then turned around and offered her $6000. she was so disgusted she took it and got a Civic. when I home I looked at reviews on the Clarity and saw that she was not the only one to have Transmission issues with that car. Funny Right !! The best is I took my Nephew to pick up his car because he had a repair done on it. when leaving the parking lot I saw her car driving out onto Route 1.Someone was test driving it. My Sister looked it up and they are selling it for $18,000. this car was taken very good care of by my sister. it was serviced consistently . Brand new Tires , oil changes etc. She loved that car. everyone in her family bought Honda's from them and she was treated like crap in my estimation. I would never buy a car from that dealership if that is how they treat a good customer. Disgusted from Levittown read more

My entire family have been loyal Honda customers at Mike Piazza Honda for many years. I purchased a new 2018 Honda Clarity Plug In Hybrid Touring with a 5 year extended warranty totaling approximately $45,000 dollars. I meticulously maintained that car at the Mike Piazza Honda Service Center. The last routine service there was in November 2025 for an oil change, filters and tire rotation. The very next day the service light came indicating a transmission error. I brought it in again for a transmission sensor change. I drove it home and the same light came back on, so I returned to the Mike Piazza Honda Service Center. It took 2 days for the Service Manager to call me to inform me that my transmission needed to be replaced and because I no longer had the extended warranty it would cost me $12,000 on my 7 year old car with only $29,000 miles on it, that was meticulously maintained and only serviced at that service center. I was told that there was only one Clarity in the country to get a transmission from, because they discontinued the car. My choices included trading in my car, paying $12,000 for a new transmission or driving my car home. I felt stuck to trade in my beautiful car. I was promised a great deal because I am a loyal customer. The Sales Manager offered me $3,000 off a new car. He couldn't offer me anymore because they couldn't sell the Clarity with a bad transmission and there weren't any parts around to fix it. It was not until I asked for my car keys and was ready to leave that I was offered $6,000. Now, I see my car listed for sale for 18,000 down from 19,000. There is no mention of the transmission problem other than a sensor replaced. I also found several other Honda Clarity cars selling in Pennsylvania, too. I was deceived and I feel a responsibility to inform the public about the sales practices at Mike Piazza Honda in Langhorne, PA. read more

Mike Piazza Honda is the best. Every experience I had with them was positive. Thank you Ken, in Service, for helping me out on my way to Ohio. Much appreciated. When I need a new car I am very much tempted to make the trip back to buy from George. Service department has always been helpful and always have gone above and beyond to help me. Wish you guys were in Ohio!! read more

I have had a rattle in my van since I bought it new. Never corrected. Just got some talk.

If I could give it 0 Stars I would. I had a terrible experience at Mike Piazza Honda and would not recommend this dealership to anyone. From start to finish, the customer service was terrible. The staff was unhelpful, dismissive, and seemed more interested in closing a sale than actually helping me find a reliable vehicle. The car I was sold turned out to be a complete lemon. Within weeks, I started experiencing major mechanical issues that should have been caught in any basic inspection. When I reached out to the dealership for help, I was either ignored or given the runaround. Their communication is awful--calls and emails went unanswered for days, and when I did get someone on the phone, they were rude and evasive. I am writing this review to help save another person from making the same mistake I did. read more

Frustrating Experience with Mike Piazza Honda - Langhorne, PA I recently purchased a new vehicle from Mike Piazza Honda in Langhorne, PA on March 30, 2025. While I was excited about the purchase, the experience following the sale has been extremely frustrating and disappointing--particularly regarding a body molding issue that was supposed to be resolved as part of the purchase agreement. When I picked up the vehicle, I noticed visible scratches on a section of the body molding. My salesperson, Ryan Rizzo, acknowledged it and assured me that the sales manager, Dominic Onorato, would authorize the repair through the service department. I trusted them to follow through. Unfortunately, getting any kind of follow-up was a challenge. On April 23, I emailed Ryan for an update--no response. I texted him the next day, and he replied saying he'd check and get back to me. He never did. I followed up again via text on April 28--still no reply. On April 29, I escalated the issue and emailed Dominic, the sales manager. He promised to get back to me "today," but never did. On April 30, I followed up again, and he finally responded that the part had been ordered. On May 1, someone from the service department called to schedule the repair. Since my wife drives the car, I asked them to wait for her to call. She left a message on May 2, but received no return call. Then on May 5, we got an email stating the service was scheduled for May 7 at noon--right in the middle of my workday. My wife called to try to reschedule, spoke to a woman in the service department who placed her on hold--and the call got disconnected. When she called back, it went straight to voicemail. Fed up, I drove 20 minutes to the dealership on May 6 and spoke to Ryan in the service department. He was courteous and helpful. He looked into my account and said there were lots of notes from sales. He scheduled me for May 9 at 8 a.m. But the saga didn't end there. On May 9, my wife brought the car in--only to be told there was no appointment in the system. Thankfully, a kind woman at the service desk said she would squeeze us in and took care of it. Overall, the service department staff were polite and tried to help, but the communication breakdown between sales, service, and the customer was unacceptable. It took over a month of repeated emails, texts, calls, and even an in-person visit to get a simple repair scheduled. I would not recommend Mike Piazza Honda based on my experience. A new car purchase should not come with this much hassle and follow-up just to get a promised repair handled. read more

Jimmy Albagarian may be the lowest form of human being I have encountered in my 49 years of life. He was supposed to be a friend, but is a typical rip-off slimeball, weasel. He and Piazza have tested us with nothing but unprofessionalism and have really ripped me off after buying 2 cars there!! Horrible people, service and a money grab. Please please please don't buy a vehicle here and especially stay away from Jimmy Albagarian!! I'm begging! I don't want this to happen to any more good, honest hard working people. !!! read more

i have been a customer of the Mike Piazza for more than 16 years. i have always been treated well, including getting recall repairs done for two cars. On Monday, I was able to set up service for my 2021 CRV Hybrid for Tuesday. i was set up to leave my car at 9:45 am on Tuesday for an oil change and a wheel alignment. Because medical reasons I was not able to bring the car to the dealership to 1:45 PM. Just before noon, I called the Piazza Service Department to informed them of the situation and was told that I could bring the car after lunch. When I arrived, the parking agent cheerfully greeted me and checked the car for dents and paint. Service Advisor Asley Hall greeted me and helped with getting the promotional savings for the oil change and told me that the service department may not be able return the car until Wednesday morning. I told Ashley that getting the car on Wednesday morning was fine. Around 4:15 PM, Ashley called that the car was ready for pickup. Upon arrival around 4:45 pm, Ashley quickly processed the paper work so to get on my way fast. Thank you Ashley for being so personable and working with the technicians to have the service done well. The car rides much better with the wheel alignment and oil change. Jim Norton read more

Guys. NOTHING to complain abt here. I got my car serviced here abt a month ago, and haven't had a chance to post but WOW, you guys are helpful, professional & fast. What more could ya want. Thank you for a good experience as a young woman at at car repair shop! read more

Brought my 24 Si in for something and it was a valid concern. The shop manager or service manager not sure. Cool dude tattoos all over his arms. Short haircut gray. Such a great dude. Straight shooter all the way. My service advisor Beth was absolutely great, super happy and down to earth. Like you known her for a long time. I love Piazza Service. Always showing respect. I def recommend coming here if you want honesty and integrity. read more

DO NOT BUY A CAR FROM THESE PEOPLE!!! Bought a car from them that they refuse to perform the safety recall on - and refuse to say why other than "this is the United States and we don't have to perform the safety recall on your car even though you bought it from us". STAY AWAY!!!! read more

Do not buy a car from here, avoid at all costs. The worst day ever!!! Bought a used car from them kept going back and forth with sales people, finance and so one. Once I got home and was able to look over the paper work I realized they jack up the sale price of the car!!!! They are scammers! Don't even deserve the 1 star read more

They list available cars on website, tell you they have them to draw you in then sell you new cars instead. The cars listed were NOT on site but either already sold or in Philly not Langhorne. Had 1 Certified used Civic not 6. Told salesman 5 times my price range and he showed me only cars $3000-4000 over it. Found what I wanted at Davis in Burlington NJ. read more

The transaction was smooth until they kept stalling me for a second key. I was told there was a second key, and now I have to be the one to purchase it. These salesmans/managers do not keep their word. First and last time purchasing at this dealership read more

They don't inform you when you drop your car off for service that they now charge a 3.5% fee to use your credit card . The fee was not listed on the written estimate and I did not see any written notice in the office when I dropped off my vehicle, otherwise I would have brought cash - in all small bills and coins!! Never again will I use their services!! read more

Look at the reviews they don't care ! I am a current lease customer. I have a vehicle under warranty. I live in NJ . I called in to Mike Piazza when I need service . I am often met warmly . Unfortunately, the pass couple of days I've been treated like a mutt. I called in b/c I have a buzzing sound . I look to see if I had any recalls or if they had any bulletins . For my year and make . Which I do . I know the vehicle is more than likely going to have to stay . I understand , they have to run Diagnostic . I have over 15 yrs in the car business myself and work closely with my own service department. I have worked for Honda before.I had Honda's and Acura's since I was 19. Now that is out of the way .When I called in I was greeted by Bonnie Grabel ( who just sounded miserable & defeated by the day ). She didn't know the warranty or get any info needed for the call . I told her my issue and she was already dismissive. I requested a loaner ( which I was always offered) and she told me the previous director was fired for giving stuff away. So unprofessional ! I explain I was in jersey and I couldn't wait too long . When was the next loaner I could get . She put me on hold for a very long time & came back to tell me the end of AUG. I said no problem, my warranty is not up until OCT . Then to deter me from coming in the hit me with a diagnostic fee($300) , which is common. Had I not bought the car there . And I was NEVER asked to do before. I told them , I wanted to speak to the manager I knew, the GM or GSM. The woman said she didn't have the number. She would have someone call me back within the hour. That came & went . I called nothing. I get a call today from Mike McGonigal "Service Director". The conversation started well enough then went south when he cut me off & started to mansplaing to me what was "going" to happen .Couldn't get a word in edge wise & it's common in most of their google reviews. Told him I wanted the GM told me. I'm not going to& his going to turn me back to him .Guy is a real peach. Real phone gánster ! read more

Bought a gorgeous Honda Civic Hatchback here. George Farrell the salesman was top notch! Would definitely recommend talking to him if you plan on checking out some cars. Honest, fair and upfront. He's also been selling Hondas for 18 years so he is very knowledgeable. What more could you ask for! I noticed some bad reviews about the online service and the service department. IMO the sales office is old school (for good or bad) sales guys don't have computers on their desks which is why their online service is subpar. I'd recommend the owner to upgrade so these guys can get more leads etc... Until then just give them a call and schedule it out! Online is good for gazing that's about it. As for the service department. I don't have any experience with them yet. But just realize they're basically a separate entity from the sales department. So don't let that bother you from heading to the dealer to check out some cars. Plenty of other Honda service dept that will gladly take your business if need be. read more

The worse dealer ever. Do NOT go to this dealer. I had issues with this dealer in 2008 and I thought that with the purchase of a new car my experience would be better after all these year. Boy, was I wrong! On a early Wednesday, I accepted the price for a new 2025 Honda HRV. This quote included a front grille, tailgate spoiler and cargo tray. It was also agreed that I would pay for the car in full on Wednesday (which I did) and I would pick up the car on Saturday with all the add-ons. Welp, that did not happen. Instead, on Friday afternoon around 3pm, I received an email that they did not have any of the add-ons I paid for on Wednesday. I told them I would be up to pick up the car and they should call me back when the parts are in stock and ready to be installed. I took the car back on a Monday dropped it off, only to have to go back the next day to pick up the car. It is now 3:15 and I have texted and attempted to call the salesman and have yet to get a response. I then spoke with service dept and they informed me that the salesman never told them a time it was to be done and they are still working on the car. I am also owed a second key fob as they only provided me one when I picked up the car. The salesman was well aware of the add-ons I purchased and had wanted and he had quoted me the price for these and he also knew that I expected to have the car 100% ready by Saturday. Why he waiting until Friday afternoon to send tell me they don't have the parts I don't understand. Shouldn't' he had verified that prior to telling me it would be done by Saturday? I then asked for a 'loaner' due to the inconvenience of having someone pick me up when I dropped the car off and then drive me back up to pick up the car and I was told they have loaders. This is the worst dealer ever. Stay far away! The only good thing, is that it is a Honda. I will never, ever for the rest of my life deal with this dealer! read more

For the record: I will NEVER again purchase a vehicle from Mike Piazza Honda. I have purchased many vehicles from MP Honda over the years. However, I was mislead in buying the Zurich shield. What a HUGE waste of money!!! I called to use the coverage for a few random dents and dings and was told it is only good for damage caused by weather. For weather in PA to damage a vehicle, must be some truly disasterous weather! Big waste of money, but now I will take my business elsewhere in the future and will tell my friends and family the same. Thanks for your time, Jessica read more

Worst experience ever! Would never recommend this place to anyone. I would give it 0 stars, if that was an option. I used to think this was a good dealership until today. This place lies about the services, that people get. The staff was very unfriendly, unhelpful, and rude. I had a coupon from them for any services and/or repairs for over $200 and I needed work for my tires. They told me they would not offer me any services because I didn't buy tires from them and refused all services altogether and refused my coupon. I took a half-day off work to have this service completed and wasted it on this nonsense. One of staffers even had the audacity to tell me that "So you tried to get two discounts, by buying tires online with a lower price/discount and are trying to get a discount to use the coupon from the dealership and that the dealership won't get any profit for services." This dealership cares more about profiting off customers than actually being helpful. Never coming back again and I am going to tell all my friends to never come here. read more

Unfortunately their Service Center no longer support Third Party Warranties......

I can't even begin with Piazza I tried to schedule a very important recall and they couldn't even try to let me. The first time they hung up of me second time said please hold so I can give you available days any also dropped the phone on me. Then I called back and was told wait for a service advisor to call this was on Tuesday. I can say that they never ended up calling back and when I called them there was no response and also no callback like I was supposed to get. When getting service go anywhere but piazza they just wanna be lazy people and sit around instead of answer phone calls. read more

Went there today with an internet quote. The salesman brought over the car we were quoted on. I noticed that the actual price was $4000.00 more than the internet price we were quoted. The salesman was nice but completely useless. This is the 3 rd time in a 10 year span that I've gone to this dealership and every time they just completely FAIL. ATTENTION, don't waste your time with these morons. Go elsewhere . Look at the Covid increase that they try to add onto the price. read more

Mike Piazza Honda - Covid fee add on - Car Dealers Near Me - Langhorne, Pennsylvania

My salesperson was good and very responsive. Although during the sale of the car they tried to jack up the price by "adding" things like rubber floor mats, and some other things which on the model that I wanted they all come standard. Once I challenged them and showed them the specs on Honda website they accepted to take those charges off. I guess that should have tipped me on the way they do business at this dealership. But hey, after that the salesperson was responsive, stayed in touch with me all the way when my car got delivered. Then the finance experience....The finance guy was a total prick. He made the entire experience terrible. He was downright bully trying to sell me things I didn't want and persisting that I was making a mistake by declining their add ons. Continually insulting my intelligence and not wanting to take no for an answer. I will never do business in that dealership again. I expect better treatment for spending over $50k in a vehicle. read more

Messed up my car's brakes causing a need for a replacement in less than a year and paying a large bill again. Service director is rude, unprofessional and disrespectful; not willing not only to compromise, but even to listen to me. It's not worth it to do business with Mike Piazza Honda! read more

I wanted to share my experience with buying a used 2020 Honda CRV. Upon my arrival I was greeted by George Farrell (sales person) who right away one of the nicest people I've met. Over the course of getting a used vehicle I had to make several visits due to family matters. During the course of buying the used Honda I was never frustrated or irritated by George. George has never attempted to convince me or pressure me to make a deal. That was probably one of the best feelings to know that I wasn't pressured into getting a vehicle. Throughout the course of about a week George would touch base with me to see how my family was doing and once again never pressured me to come in and buy a vehicle. Once k was ready to purchase the vehicle, George was glad to help. He was able to go above and beyond for me in regard what color, make and mode I wanted. He was very knowledgeable in all the questions I asked him. He was very patient with me and understood my needs. Once the deal was confirmed George has reached out to me multiple times to touch base and see how I liked the vehicle. He has offered help in every where if needed and was kind of enough to get me several details done to the vehicle. Again, I seriously could not be happier with George himself as a human being. He was tremendous and I couldn't be more thankful for all his help. I highly recommend speaking with George if you decide to purchase a vehicle from this location. I promise you that you'll have a great experience. read more

*****SERVICE DEPARTMENT EXPERIENCE! Absolute worst service Dept in the history of service Dept. After an oil change from another place, the mechanic wrote a very nice troubleshooting message for me saying car needed the Honda computer to resolve a radiator fan issue. Only Honda dealership could do that. Made an appointment at Piazza Honda, explained in detail what was needed and agreed twice at the $199 diagnostic fee. Dropped car off, wrote all over the overnight envelope to explain the situation also inserted the previous mechanic note inside the overnight envelope to help them out. Piazza Honda prompted called me to make sure I agreed to the $199 diagnostic, in writing They call me within 15 minutes, girl on the phone explain that their mechanic could not get a reading (my car is into PSYCH now) from the computer because the wiring harness needed to be replace. Lady quoted me $2,800 to replace something without even starting to fix the main issue. I asked if they could first fix the fan but lady told me that because the wiring hardness needed replacement they could not get a reading from the computer. I am no expert but this did not sound right, plus other garage would have mention that. Since the other garage did not mention anything about the wiring hardness I asked to speak to the mechanic I was told: Mechanic is too busy to speak to client Ask to speak to Service Manager instead Cannot speak to him either. Lady told me it was her job to tell clients what's needed and I could not talk to anybody else. Told her I would pick up the car and not to touch anything else. NOW FOR THE BEST PART: She told me that there is only 1 of this wiring hardness in the east coast for my Honda. If I did not get it now, I would have to wait a long time. There is only 1 on this hemisphere... really? When I said no, she told me that the Service Manager (the one that was too busy to talk to me) would give me a 10% discount if I paid and agreed to the work. The OTHER best part is: they did actually fixed the fan issue in my car. read more

I've never had a bad experience buying a car in the past. My car buying experience with this dealership was unbelievably bad. Started with internet communications with Ryan about the availability of the car I wanted. Ryan insisted they had a car on the lot but in a color I knew Honda hadn't made in years. He ignored my texted request to send me a pic of it. I later realized that would have been impossible because Ryan doesn't work in the dealership; for all I know he's on another continent. Nevertheless he made me an appointment at the dealership to look at the car the next morning. I drove an hour to Langhorne - my local dealerships nicely told me up front they didn't have the car I wanted & I would have to wait 2 weeks for one to come in. I couldn't wait because my only car was dead. Once at Piazza, a salesman actually was able to find the exact car I wanted but things went drastically downhill from there. We waited in the salesman's office for hours to speak with the finance department as our salesman carried on with other customers never letting us know when we'd be able to conclude the transaction. Finally around 2:30pm he told us the car we planned to buy had already been sold! Needless to say we were livid. However he said he would personally pick one up down by the airport & have it for us by 4pm. More waiting but we were appeased at the thought of actually getting out of there with a car. Once the salesman returned with the car we were stuck back at the end of the queue to talk to finance. That didn't happen until around 5:30pm. After 8 hrs, I finally drove away with a car. However, as others have complained, they refused to drop the $600 overcharge for wheel locks & floor mats, & sold us an overpriced 10 yr extended warranty, which I had talked them down to half the original price but was too exhausted to fight about further. It wasn't until the next day I read over the paperwork and found it was only for 75k miles. That took me another 4 weeks of drawn out contact with the dealership to get it changed to 100k at no extra cost to me. Dealing with these people was a nightmare and I would never recommend anyone go there. read more

Drove from VA after talking to their internet guy who was great. Specifically came looking for one certified vehicle they had listed on their website. Walked in and were told by the salesman that we should just wander the lot to see what we liked, despite telling him about specific vehicles we had wanted to see based on their online listing. When we found the car on the lot the price had jumped $9000. We went back in and found the salesman who claimed it was to cover certification and dealer prep despite it being listed as certified at the lower internet price. After showing the listing online and telling them I was only interested in the online price, they tried the financing game of selling payment rates, then they went to "talk to their manager and managed to convince them to give us the online price" but then tried to slip in that it would have the "remainder of the factory warranty" which I pointed out was not the same thing as certified. They admitted this wouldn't be certified so I said I'm not playing these games and walked. They said they'd go back to their manager to talk to them but no thanks. Additionally, the salesman was incredibly condescending to my wife, "explaining" to her how online vs in store prices work "just like Walmart" and then talked to her about how intimidating it must be to drive a big truck... They managed to single-handedly fulfill every bad stereotype of a shady dealership in one 30 minute experience. Again, the online rep, Ryan, was awesome; it's just too bad I couldn't buy a car from them. read more

The purchase of my Ridgeline was the least stressful and best experience of all my vehicle purchases. Dan Connor was awesome to work with and his quotes was thousands lower than other dealers. read more

Mike Piazza Honda - Love my new ride! - Car Dealers Near Me - Langhorne, Pennsylvania

I'm always astounded at dealerships that get 5 star ratings because it really means either you got an amazing deal or you work there...just kidding. We came to Mike Piazza Honda to get a car for hubby after his was totalled and I was 8 months pregnant (seriously stressed). I appreciated that this dealership had updates on their promotions and cars available in our price range on their website (just make sure to double check which location apparently there are many Mike Piazza Hondas). Putting aside the fact that buying a car anywhere takes a million hours, I did appreciate that viewing, test driving and car faxes were fast. As for the downside, like many other dealers, they tried to get over on us with the price of a car. Hubby and I had seen it online and thought it was at this lot, turns out it was in a Chester County Honda dealership....yet they had nearly the same identical car (mileage, year, make & model) on their lot for $2k more! I asked if they would price match...nope. We had to threaten to leave and let them run hubby's perfect credit score in order to bring the price down. By this point it was 9 pm and they were closing, we were upset the process wasn't wrapped up....BUT here's the shocker...they let us take the car home without signing anything! Obviously we had to come back to do the paperwork the next day, but I was shocked at the fact that we were able to leave with the car with a mere copy of hubby's license....then again I'm from Jersey and car theft is rampant by us. The next day we came back for the loan portion, by this point I was able to do some research and see that we were eligible for 3% APR through our bank....the dealership was offering a ridiculous 12.5% (you know, because of our great credit score, ha!). Hubby had to hardcore negotiate that down, as I growled over the phone at the dealer for trying to take advantage of us. Needless to say we wore them down and now have a nice car for the baby. I don't think this is an abnormally bad experience for car shopping, having done this twice before, and it ALWAYS being a hassle. So this is a fair warning to brace yourself AND do research about car loans BEFORE walking into a dealership lot. read more

In August I bought a used MDX. Upon driving it for a few days something didn't feel right so I took it to be looked at. It was diagnosed by two mechanics to have bad struts and a broken axle to the tune of $2600 dollars. When I bought the vehicle Piazza Honda was very nice and accommodating. When I called back to speak with someone about the problem, we'll you know how it goes, nobody knows anything. I called the sales person who referred me to the service manager. I called him to see what could be done, the lady took my name and said someone would call me back but you know the drill, no one ever did! The warranty provided covers engine issues only. So I'm out 2,600 dollars. I would like for auto dealers to stop advertising that they perform vehicle checks prior to selling these vehicles because apparently they don't! I'm very disappointed. read more

I went to Mike Piazza Honda today and they were very nice to me. My warranty did not cover the repair as had been anticipated. This was going to cost me over $400 that I did not expect to pay not only did they work out a payment plan with me, but they even took a few dollars off and that was directly affecting their profit but they did that anyway, I thought the manager Joe was really nice and very respectful. The other manager Mike was not there today, but he was really great too. I wish that I had bought my Honda CRV from Mike Piazza. I had gotten it in another location because someone I was in a relationship with had a contact in the car business. Going forward I am probably going to do everything with Mike Piazza Honda. It's a really nice place everybody there tries their hardest. Customer service was wonderful as well. I think they're a class act. read more

Update: After posting my review, driving home with brakes that no longer squeal I calmed myself down a bit and decided to call the Service Director about my experience. I spoke with Don. He immediately pulled up my records and reviewed what happened. He apologized and wanted to know what he could do to earn my trust and business back. I had no answer. I already paid so to me it was a closed case. He explained that he wanted my business for the remainder of my car ownership and offered to credit my account for the price I paid for future service. I wasn't expecting that offer at all but gladly took it. It sounds like they have things in place to prevent customers from leaving not satisfied but I just fell through the cracks somehow. Before we hung up I felt like he wanted my business and his solution will clearly bring me back. Thank you for your help Don. ----------------------------------------------------- So I'm back at Honda a few days later. Not a good sign. I'm trying to be diplomatic with this review but honestly I'm angry and frustrated right now and feel like I was dismissed as a dumb woman. I initially my car in for multiple issues but squealing brakes being the main one. I was charged $24.99 for a break inspection. I was told brakes weren't the issue and spent over $185 on filters, oil changes, inspections and tire rotations. The day after I left my brakes were still squealing and now an indicator light came on. The manual said it was brakes. The service guy assured me it was tire pressure. I would think tire pressure would be checked during rotation but I digress. Apparently my rear brakes did need to be replaced but they didn't do a complete check because they are worn at certain spots. What? Isn't that why I paid for an inspection? For you to check all the brakes. They were going to cut me a break and give me 15% the brakes. Note: all services performed after 1 are 15% off so this wAs no break (yes I get the play on words). I also asked for my brake inspection to be refunded as it should be applied to the cost of the brakes and truthfully they never really inspected them. After the need to check with a manager I was refunded for inspection. read more

Be careful of the internet sales person. I was told a model was available. I show up to purchase and the dealer had no idea who I was or what vehicle I was looking for. Same your time and call before going. read more

About as good an experience as you can have nowadays. They (salesman Robert) were straightforward in negotiating the purchase. Their pricing was reasonable in this crazy used market. Ended up matching our financing, so we went with them. After buying, they ended up delivering the car (1 hr away) to our home, saving a lot of logistics. Everyone we dealt with was pleasant. read more

I'll definitely recommend this dealership I had such a great experience this past week I walked into the dealership and walked out with a brand new car the next day Manny was my salesman he did a wonderful job I would highly recommend this dealership read more

Mike Piazza Honda - Brand new car - Car Dealers Near Me - Langhorne, Pennsylvania

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You start by standing in line for 20 minutes while six employees play on their phones or make small talk with each other. Then they order the wrong part. Instead of ordering a replacement key like I asked, they ordered the plastic case that goes around the key. Then they wanted another $4 for the mini screw that holds the exterior case together (which they never mentioned) and it's on back order for a week. Then one of the employees playing on his phone actually looked up and tried to spin it like he did me a favor by ordering an empty case because real keys have to be programmed and it's a pain in the ass. Like charging someone $50 for an empty key case that is worthless isn't a pain in the ass. I don't care if the next Honda dealership is 45 minutes away, avoid this place like the plague. The burger king up the street has more intelligent employees. read more

After taking my car after 3 times to get an issue resolved Mike Piazza was going to give me a loaner car. Spoke to Bonnie at Mike Piazza the day before and she told me that she will be at work at 7:15AM on the dot. Bonnie was the only person that could get me a loaner car I arrive at 7:30AM and there was not Bonnie....I asked if someone could help me or call Bonnie. No one else could help me...I waited to 7:50 before Bonnie walked in with a Wawa bag of food and a cup on coffee. She said had a meeting with her manager.....Really she made a Wawa run. I told I was late to my dad's place in Doylestown. When I arrived at my dad's place, my dad was on the floor and I had to call 911. The ENTs were concerned that he had a stroke. When I was at Doylestown Hospital, I called Mike Piazza and told the Director my 91 year old dad is at the ER and when someone has a stroke, every second counts. My opinion, Bonnie should be fired read more

My buying experience was fine. I've since called to change some of the add on policies they talked me into and to address an issue with my title and I've gotten NO RESPONSE. I have called every single day for the past 7 days. 5 times to the person in charge of titles and 2 times to the manager and no response. While their covid precautions were suspect, on the whole, they were perfectly fine at selling a car but if you have any sort of issue they can't seem to do their jobs. I mean, the bare minimum is answering the phone or calling a customer back to hear what the problem is, but they can't even do that! I'm now pretty screwed because I can't get plates without their help. Go anywhere else. I have never written a negative review, I really didn't want to write this but I have no other recourse. Go buy a Honda anywhere else. read more