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    Bristol Auto Mall

    1.9 (86 reviews)
    Closed 9:30 am - 6:00 pm

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    ACH CHECK THEY CLAIMED I CONSENTED!
    Shayla C.

    May 30,2024 I walked into Bristol Auto mall to purchase a more reliable car for me and my three children. An agreement was made for a 2018 Hyundai Tucson with 65,000 miles. not sure on the purchase price. However after only having ownership of the vehicle for two days a yellow check engine light appeared on my dashboard. I contacted the dealer immediately. I was instructed to take the vehicle to a nearest auto zone or repair shop to have the code diagnosed. I did as instructed. Code kicked out as a faulty catalytic Converter. I was then instructed to bring the vehicle back so that the code issue could be confirmed by their in-house mechanic. I complied, they agreed it was the same as I had provided. I was advised that the vehicle may be able to be repaired under the manufactures warranty by The office manager by the name of Nate. The vehicle was left in their possession for 3 days. I reached out multiple times for an update. I was promised multiple calls backs that never came. Leaving me and my children without a vehicle. causing me to miss work. I was then informed that the vehicle could not be returned to me because the financing bank was rejecting the loan due to financial discrepancies. The information provided by the dealer did not match the information I confirmed via a telephone call from the financier. A second vehicle was issue out with a new loan structure with he same finance company. Consumer Portfolio Services. The replacement vehicle was the same make and model as the previous one just the next years model. First vehicle was a 2018 Hyundai Tucson with 65,000 miles. The second vehicle was a 2019 Hyundai Tucson with 90,074 miles. I accepted the replacement. came into the office as requested to sign and drive off the lot. I was held there for hours. Finally the vehicle was released into my possession. Two days later another yellow check engine light appears. I again contact the dealer immediately. Again, Im instructed to have the vehicle diagnosed and brought in for code diagnostics confirmation. And again-a Faulty Catalytic Converter. Only this time I'm told I can keep the vehicle, it is safe to drive with the check engine light. I was told again the vehicle could be fixed possibly via manufactured warranty. Again the office manager Nate states he would contact the dealer to set up the repair. It is now 9/9/24 and the vehicle has yet to be serviced. Nor has a call back been completed by the dealership. Update as of 12/7/2024 The repairs to my car were finally made only after requesting I remove my bad review and withdraw my claim with the attorney general. It was only ONLY after I threatened to sue because false claims missed appts scheduled to fix the vehicle. When a date was never set. now today I have a vehicle with a suspended registration because according to DMV records I provided an insufficient ACH check. here's the kicker I never agreed to pay for my vehicles registration when I purchased the car from Bristol Auto Mall back in May. I requested for the fee's to be included in my 17,000 finance. which they claimed they couldn't due to covid 19 rules. Never have I ever financed a car and not had titles and registration included. when I took the notice to the dealer and inquired why I was being contacted by the DMV for a bounced check, they then proceeded to provide me a blank check with my signature with no disclose amount made out to PENDOT. Claiming I had assumed the responsibility for titles and registration. When quiet in fact that was not the case. I placed a 1,000 dollar offer for downpayment on the first 2018 TUCSON, they had to take back due to the finance falling through because they lied on the application stating I paid $500 in rent and not the $1,500 I provided them at the time I applied for finance. They finally agreed to include titles and registration if agreed to put down another $500 which I did. At the time Only had $1,000 in my account. I informed them I could agree to an ACH withdraw for the remaining $500 to complete the downpayment, that's what I signed. NOT once did I ever agree for a ACH payment for 1,500 for registration cost. if that were the case I would have applied that money on to the existing $1,500 downpayment, lowering my monthly payment. The Russian white man that's the owner is as shady as they come. He followed me out the office to taunt me the day I went to their office to inquire on the suspended registration issue. Only to tell me titles and registration financing was only offered to select customers with "good credit". This dealer is by far shady as all hell. I wouldn't recommend them to anyone. it isn't until you leave negative reviews that they try to solve the issue. they will ignore you at all cost hoping you go away.

    this went straight in the trash

    Just about the worst experience in car buying ever. Make sure you look at all reviews before purchasing. They take 'buyer beware' to a new level...... 1. Check your itemized bill. They do not itemize and just add things you hadn't spoken about. 2. if you come back to pick up your car, look for all the things they take off or change....they took hubcaps and the spare and the whole spare kit that was in the car when I purchased. check for advert pictures to car when you pick up. 3. if you buy an inspected vehicle. watch out. items that would not have passed inspection at a legitimate place are passed on to you. Penn Dot has been notified of this activity.

    I first inquired for a vehicle and spoke Mike whom was very helpful. After a while I stopped hearing from Mike to then start receiving text messages from Crystal Jean. I sent crystal all of the information that I had just sent to Mike but figured they all worked together so it was fine. Spoke to Mike later that evening, he told me he stepped away and that he works from due to being in a wheel chair and that I would not meet him when I arrived to look at the car we had spoken about. He said when I get there to ask for Nate so that I can test drive the vehicle. When I got there the Altima I was originally interested in was sold. When talking to Jim, I also expressed the liking of the Mercedes Benz GLA 250($14,995). Nate persistently was forcing me to purchase an Audi Q5 ($16,995) which was more than the vehicle I had originally inquired about. When I test drove the Audi I immediately did not like it as it was too big for me. I then test drove the GLA. I liked it. It was very small like a compact car with the asking price under 15k with 89k miles. I spoke with Mike earlier that day and expressed the down payment would be 2k. He said that's good and the bank would take it. Now I'm done test driving the vehicles and told Nate it was getting late I wanted to make some inquiries for insurance since that was a luxury vehicle. And would come back in the morning. They said they would send me a Lyft to come back but before I left Nate wanted me to leave money down. I told him no, I would be back to handle everything the next day. The next day came which was Wednesday. Mike has not reached back up to follow up, which was surprising since he said he submitted my credit application. Nate texts me, I asked him about sending the Lyft he said " I am going to try to get ahold of the person who has the company uber. If not would you be able to get in?" I paid for Lyft to get from Nj to Pa. I get there I finalized the insurance with a minor change needed. As I'm sitting at Nate's desk for over an hour I reminded him I'm on lunch let's move things along. He gets up and goes into a back room a few times. He comes back and says the bank wants more of a down payment for the GLA. He said they will take the 2K for the more expensive Audi but not for the Benz. He then tries to sell me a warranty policy at $400 down $210 a month for 18 months. Once I declined and said I only wanted the car he then started to insult me by saying things like I have a Honda, or Subaru for you. Two cars I had never inquired about or spoke of. After inspection of the vehicle I took photos and showed Nate the damage to the front of the Mercedes and asked to negotiate the price. He said it was minor and his people could clean it. I told him it was more than cleaning, it's chipped paint and a minor flaw to the vehicle which would be new for me. Later that evening I called the bank that was listed on the insurance policy that I purchased for the GLA. When talking to the bank United Auto Credit, the finance department advised they never received a contract. The ran my credit for approval. They said they would not indicate a down payment amount they would just accept the amount that is to be financed. I would be very aware of this information when dealing with this car dealership. Please note some AA women will not be treated fairly and may be taken advantage of due to credit history.

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    5 days ago

    Mike ans Alex are the best...I love my new nissan juke with only 600 down im driving. I love this place. Thank you Bristol auto mall!

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    2 months ago

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    4 months ago

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    1 year ago

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    5 months ago

    Bristol Auto Mall delivered outstanding service. Quentin was helpful and very friendly.

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    11 months ago

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    3 years ago

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    2 years ago

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    6 years ago

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    2 years ago

    Sold bad car. Gave you the run around. Once you buy there long live the problems unless your lucky. Buyer be ware

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    2 years ago

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    2 years ago

    Very professional Dealer & left off the LOT with something nice and affordable definitely would recommend!

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    2 years ago

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    3 years ago

    Last month bought a bmw from Bristol auto mall. The manager Nate was very helpful with explaining the warranty. Car is amazing I love it!!!

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    1 year ago

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    2 years ago

    Had a few issues from the phone but in person they helped me get a good deal on the car for my first time

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    3 years ago

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    5 years ago

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    Page 1 of 3

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    Paul and Phil gave me a good deal on my car.

    Mentioned in 7 reviews

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    PA Direct Auto Sales, LLC

    PA Direct Auto Sales, LLC

    (8 reviews)

    I am an old man and it is true that one of the most dishonest profession is car sales. I am also…read moreadjunct Business professor. In my research the best thing about a product or service is a company's integrity. I have brought several cars in my lifetime. Chris and PA Auto Direct is the most honest car dealership I have ever dealt with. He sells quality cars and if something goes wrong he will fix it. Dr. WTB.

    Purchased a vehicle in March 2015. I went through Rich K. for the entire sale. When purchasing the…read morevehicle, he was helpful and answered a lot of my questions quickly. I had the vehicle shipped to me since I lived 4 hours away, but he assured me absolutely nothing was wrong with the vehicle. Note: I understand a used vehicle won't be absolutely perfect but the one I bought was really low miles for the year and I paid the "excellent condition" price for it When the vehicle arrived, it was missing the front bumper clips (literally had rope tying it on), navi disc, all of the rims had heavy curb rash, windshield had bubbles in the top causing the rain sensor to be inoperable, and the front suspension makes abnormal noises. Rich informed me the navi disc was in the mail with the paperwork and after a few phone calls said he would send the bumper clips. I did get the nav disc along with the paperwork but it didn't work, it never worked, something he just so happened failed to mention along with other things when I asked if anything was wrong with it and if everything worked as it should. Also never got the bumper clips and the warranty covered nothing. I certainly will not be buying from them again, but if you ignore this review, at least have the vehicle you are buying inspected and completely looked over by YOUR trusted mechanic PRIOR to purchase.

    Bristol Auto Mall - car_dealers - Updated May 2026

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