I had Mighty Oak come to install a laminate floor over a cement floor in my basement. I ripped up the carpet myself so the floor was visible and so that Glenn of Mighty Oak could see what the project would be about. He promised me he could level the cement floor, no problem. He was double the price of anyone else, and he promised that he could do everything. He was also supposed to sand and stain the stairs, stain the flooring trim, and caulk around the trim. He did NONE of this. Although he did try to level the cement floor, it was out of his league. He started to have the floor installed after the first coat of self leveling cement, but the installer would not continue, as he said it was too uneven to do this. Glenn had his guys try three times to level the floor, and then said it was OK and installed the laminate floor. Now it "burps" wherever you walk, because the cement floor was NOT level, and the gaps are too big underneath the laminate. It is only a matter of time before the laminate begins to separate. Glenn agreed it wasn't right, called 2x asking to come over and finish the stairs, and that he would fix the floor. I said that was fine, but asked HOW he was going to fix the floor? He never answered me, and never called again. He left me hanging, with a floor that was installed improperly, unstained stairs, and unstained and missing molding. The ONLY way to fix the floor was to REDO it again. Glenn had already said that he had lost money on the job. He was not about to take more of a loss, I guess. He also admitted that he did not look at the job close enough, and did not realize the problems that the cement floor had because he did not look closely enough. I told him after the first coat of self-leveling cement that it was not what was needed, as the gaps were still there and were not being remedied by this cement method. But he did not listen to me. It cost me an additional $1300 in supplies for this project and the floor is a disaster. The stairs had to be done by someone else, costing me another $1000.00. So, I have spent over $11,000 on a floor that burps and will undoubtedly come apart in the near future and still have unfinished parts to be done by someone else. Glenn is a very nice guy, but a Contractor should look closely at a job before he undertakes it and makes promises he cannot keep. I would like to get a new floor, but I cannot spend another $11,000. Glenn did not make good on his promise. I have to explore my legal options now, and I am so unhappy with this whole project and the unprofessionalism of Mighty Oak. read more