I just enrolled into the Eco service membership program. Thomas Ranthum and Jauroop (sp?) provide…read morea very thorough service call. Very professional and engaging. They even diagnosed a problem with the compressor and able to fix on the spot . They were fantastic. Kyle R

BREAKING NEWS: ECO PLUMBERS SWINDLES $5K FROM A FAMILY FOR A SHOTTY INSTALL THAN GHOSTS THEM…read more My install on Friday ended up with the sump pump spraying water all over the basement because of a lose fitting. That is an embarrassing mistake. I had to pull it out of the basin to stop it from soaking everything. So now my brand new pump was dry running for a while, not good. Dispatch told me someone might be out to my house by 11 pm, maybe midnight. I declined, that's ridiculous. I was told I was first stop on Sat morning but Mustafa didn't get to my house until after 10 am on Saturday and we had to be somewhere by 11. Someone was supposed to be to my house on Monday to finish and never showed. No communication. Father in law sat there all day. No one showed up yesterday either. No communication. I requested final invoice for my insurance claim. Still waiting on that. I am not satisfied with the incomplete install. I told Mustafa on Sat I am not paying for this stupid hoky club membership and deserve either it comped or canceled. I'm not sure he understood what I was asking. All he did was bring me an EcoFi folder and walked out. Not excited to use Eco ever again so why would I want it? I really hope you guys can make this right. I was warned Eco is overpriced from a plumber friend (he was going to do it for $3100) but I needed it quick and you guys took advantage of it. I work in a heavily competitive customer service industry too and I am full versed in what I have to do when you do a lousy job and need to save face. Eco has done nothing to make this right. There are plenty others to choose from. Skip these guys.

Had a leak in the basement, coming from the kitchen sink drain. Called these folks and they came…read morethe next morning. Josh called day of and said they could come a little earlier than the appointment window, which worked out fine. As I suspected the 60-year-old drain pipe had a hole, actually a crack when he pulled it off. He fixed it right up, and though we know the rest of the pipes, original to the house, will need replaced eventually this got us going again. Price was reasonable for what it is. Service was great.

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

Too expensive and a bit shady. Just to replace a showerhead...they quoted $500 for a 15 min job…read more Direct replacement. When I said no they knocked it down to $271. The plumber and apprentice were good.

If I could rate them a zero, I would. Do not use them. They are liars. During an inspection,…read morethey said they smelled gas and the gas valve on our bigger furnace needed replaced. They said our heat exchanger was going bad on our second furnace. The wanted to sell us 2 furnaces worth 30k. I had a local company look at the furnaces. There was no gas leak. He verified with his gas meter and the heat exchanger was fine on the other furnace.

Tim was awesome. Very honest,punctual,informative. I will continue to use you guys and will…read morerecommend you to friends and family Thanks again!

Horrible Experience! My problem is still not resolved. Randy still doesn't know what the issue is…read more He seemed to guess at what the problem was. He told me nothing more then what my handy-man told me less than three days before. He did not even quote me a price for the work, he just said it was going to be very expensive and he was with the company only two months. I wondered if I should have called another company, when I asked if he liked the company? He replied, "Oh my boss is such a cool dude. I guess that is a perk to the job coming in every day." Thanks for charging me $99 for Randy to walk up and down my steps twice, take a picture. Tell me I need to close my shower curtain better, buy a new flap on my shower. And tell me about his boss being a cool dude. I tried to give them another chance: I even asked for the manager. I had a J. Williams cell phone call me back. He NOT ONLY REFUSED my coupon he issued to me, because of my one star review on Google which was posted before, he gave me my coupon. According, to the 1st time stamp which I did immediately after I received the survey. He stated, he would personally come out to my house. Then when I asked him to shut off the water valve in my Grandson's closet to my water softener tank in the panel, and wait an hour, to see if the valve moved....because I cannot physically do this, and this would at least tell us if we have H20 in the house if it moves. If it does not move no leaks. Because, I cannot physically do with medical conditions I have. He REFUSED, stated, "You know what I can tell this 2nd trip will go badly. And just HUNG UP ON ME!" I tried to give this company a chance to make it right. After they texted me, saying they would make it right. So what they say in your home, on text message, and verbally on the phone / in your face ARE ALL DIFFERENT STORIES!! DO NOT TRUST THIS COMPANY! THIS IS AN HONOST REVIEW! I have medical conditions and cannot physically do what they need to do, just to simply let me know if I have a leak coming from my home. They will charge you at least a $100 to $250 just to take pictures. Just Crazy! They could not even tell if my leak was coming from the upstairs or downstairs. So Ben Franklin NOT ONLY DID NOT HONOR THEIR WORD WITH MY COUPON THEY GAVE, THEY REFUSED TO JUST DO GOOD BUSINESS BY DOING THEIR JOB! THAT THEY APOLOGIZED FOR THE FIRST TIME! THEY STILL WILL NOT TELL ME IF I HAVE A LEAK IN MY HOME OR NOT....EVEN THOUGH, THIS IS THE WAY YOU FIND OUT.... JUST BAD BUSINESS! NEVER AGAIN! SO I AM LEAVING A BAD REVIEW! THE LADY IN THE OFFICE SAID THE MANAGER WAS TO BIG TO FIT IN ANY PARTS OF A SPOT IN A HOUSE AND LAUGHED ABOUT IT. She even stated, he may have to bring the one of two skinny associates working with the company back with him. To crawl in house. Just wow! SO UNREAL! GET IT TOGETHER PEOPLE! At least she may have been the only honest one. Anyone interested in seeing my actual text messages feel free to ask. I intend on reporting this entire case to the BBB.

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.

Our needed service was to treat a minor sewer backup at the end of Mar 2026. The response to our…read moreneed was immediate and thorough. That said, the billing and communication did not match. 1. The "post-immediate" timing for follow-up that was communicated to us did not match actual experience. It got done but not in line with what we were told. 2. While acceptable, the extent of services and resulting billing felt a bit excessive. *Our insurance company communicated with Roto Rooter to question some of the charges. * We later learned that Roto Rooter agreed to our insurance company's assessment, yet we were billed the original estimate (110% of what was agreed with our insurance company). * When we questioned the billing we had paid, it took over a month to get acknowledgement that we'd been overcharged. * We ultimately rec'd a credit for the overcharge, 10 days after it was promised and 3 months after the service was provided. While we were quite happy with the service we received, we were disappointed with the business practices.

Avoid at all cost. techs too 6 hours on a sewer line clog. Broke their equipment in the pipe, etc…read more Then the 2 techs dragged raw sewage all over our carpet and baseboards to the extent that Stanley steamer won't even touch them. Rotor Rooter admitted fault when they thought it was just cleaning carpets. As soon as they found out the carpet needed to be replaced they changed their story and said it was all mud from prior use (which wouldn't make sense since the basement door is 50-60ft from the nearest door and 100ft from a door going to a lawn). We all know that they are overpriced and upsell. The upside is supposed to be a larger company that stands behi its work. Apparently no I guess.

Andrew was quick to come look at our leaking spigot in our garage. He came up with a reasonable…read moreplan to get the job done. His problem solving skills are top notch. Very professional and great at explaining what he is doing.

I contacted Andrew about installing a new drop in range I had ordered from Home Depot. He came out…read morethe next day and gave me an estimate. After the range was delivered, he came out the next day and installed it. He was friendly; I was very pleased with the installation, service and the price. I would not hesitate to use Andrew again.

We've used Robert twice now; for a backup sump pump and now for a water heater. He was the first…read moreto get back to us when we called about getting a new water heater and he was here the next day. Under 2 hrs and we were back in business. Robert is a great guy and does a great work at a very fair price. Couldn't recommend more!

RCG Plumbing was a great find, that was pleasant, affordable and professional in the way they…read morehandled our project. We had a cracked pipe from winter cold that connected to one of our outside spigots. Rob, knew the situation and what we were asking for (I use very laymen terms) gave a quote and kept that quote. He also was really good at responding to questions I had and we were able to plan the work a few weeks out very easily. Robert came a little late, but that was due to an emergency situation with a customer who had a busted pipe at the water meter. You gotta love a professional who cares about his customers, but other than that, he looked at the situation, went to the store to get what he needed and was done within 30 mins (it was very quick). We were really thankful that he also put in a shut off valve so we could turn off that pipe in the winter so it doesn't get cracked again. It really can't get much better, Rob's pricing was great, his communication was 1st class, his understanding and professionalism was all amazing and super helpful. The facet works great and there is no water leaking at all, the house was clean and now we have our outdoor faucet back. Highly Recommend RCB Plumbing, they would be hard to beat.

John has done outstanding work for us! The first time we used his service was for an emergency that…read moreoccurred after hours. The second time we hired him was to replace old plumbing with new to connect our new dishwasher. He also installed/connected the dishwasher. His work was superb! He took the time to explain why and what would need to be done to complete the project. We'll definitely use him again as needed!

Same as another reviewer. I made an appointment; they gave me a three hour time window. I called…read moretwice to ask for an update. The second time they said they were running late. Finally, an 1.5 hours after their three hour window, they called to say they would need to reschedule.

While Justin has a general knowledge of of HVAC, he was unaware of the Lennox air flow systems. But…read moreworst that this, his customer service skills are pathetic. He never returned calls . His voice mail will take no more messages. He was supposed to be ordering a blower module to hopefully fix the unit . He totally ghosted me . I spent $750 in labor costs with no resolution. One of the worst contractors I had ever dealt with.

They did an excellent job on my BR tub faucet repair! Found the outdated parts & did the work in a…read morequick amount of time. Price was acceptable too. I'd definitely call them again!