Buckeye P&D installed a backup drain system with new promary pumo, backup pump and Moen level…read moremonitor and controller. This gives great confidence and allows me to monitor and followup on any warnings usimg the Moen app. I very highly recommend Buckeye P&D and the Moen backup monitor. Moen help line is also very helpful when an I question and issues arise with the Moen sump pump backup system ... :)

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

Tyler was prompt and professional. He came in and gave me a straight answers. My ac unit was down…read moreand he got it running again temporarily as I will have to get a new unit, but that makes a huge difference in this blistering heat. 5 stars!

It's taken them almost 2 weeks to get my power fixed and it's been lie after lie on when it's going…read moreto be done. Communication is nonexistent and timeline is never clear.

Horrible Experience! My problem is still not resolved. Randy still doesn't know what the issue is…read more He seemed to guess at what the problem was. He told me nothing more then what my handy-man told me less than three days before. He did not even quote me a price for the work, he just said it was going to be very expensive and he was with the company only two months. I wondered if I should have called another company, when I asked if he liked the company? He replied, "Oh my boss is such a cool dude. I guess that is a perk to the job coming in every day." Thanks for charging me $99 for Randy to walk up and down my steps twice, take a picture. Tell me I need to close my shower curtain better, buy a new flap on my shower. And tell me about his boss being a cool dude. I tried to give them another chance: I even asked for the manager. I had a J. Williams cell phone call me back. He NOT ONLY REFUSED my coupon he issued to me, because of my one star review on Google which was posted before, he gave me my coupon. According, to the 1st time stamp which I did immediately after I received the survey. He stated, he would personally come out to my house. Then when I asked him to shut off the water valve in my Grandson's closet to my water softener tank in the panel, and wait an hour, to see if the valve moved....because I cannot physically do this, and this would at least tell us if we have H20 in the house if it moves. If it does not move no leaks. Because, I cannot physically do with medical conditions I have. He REFUSED, stated, "You know what I can tell this 2nd trip will go badly. And just HUNG UP ON ME!" I tried to give this company a chance to make it right. After they texted me, saying they would make it right. So what they say in your home, on text message, and verbally on the phone / in your face ARE ALL DIFFERENT STORIES!! DO NOT TRUST THIS COMPANY! THIS IS AN HONOST REVIEW! I have medical conditions and cannot physically do what they need to do, just to simply let me know if I have a leak coming from my home. They will charge you at least a $100 to $250 just to take pictures. Just Crazy! They could not even tell if my leak was coming from the upstairs or downstairs. So Ben Franklin NOT ONLY DID NOT HONOR THEIR WORD WITH MY COUPON THEY GAVE, THEY REFUSED TO JUST DO GOOD BUSINESS BY DOING THEIR JOB! THAT THEY APOLOGIZED FOR THE FIRST TIME! THEY STILL WILL NOT TELL ME IF I HAVE A LEAK IN MY HOME OR NOT....EVEN THOUGH, THIS IS THE WAY YOU FIND OUT.... JUST BAD BUSINESS! NEVER AGAIN! SO I AM LEAVING A BAD REVIEW! THE LADY IN THE OFFICE SAID THE MANAGER WAS TO BIG TO FIT IN ANY PARTS OF A SPOT IN A HOUSE AND LAUGHED ABOUT IT. She even stated, he may have to bring the one of two skinny associates working with the company back with him. To crawl in house. Just wow! SO UNREAL! GET IT TOGETHER PEOPLE! At least she may have been the only honest one. Anyone interested in seeing my actual text messages feel free to ask. I intend on reporting this entire case to the BBB.

If you want to pay the most exorbitant prices possible for your job, this is the company for you…read more "By the job" pricing is a rip-off, at least how these people use it. Every job is plugged into a category and prices are set by category. You might have a job that takes half an hour or one that takes 2 hours, but they'll both be charged at the same (astronomic) rate. Had a leaking drain pipe under the kitchen sink. Needed new seals and maybe a section of plastic pipe replaced. Less than an hour job. Plumber came out and quoted $700. These people do not apply the $99 trip charge to repairs. After expressing outrage he lowered the quote to $400, plus the $99 trip charge. And tried to make it sound like he was doing a big favor. So $500 for a less than an hour job that even with $100 an hour for labor should have been $200 or so. I ate the trip charge and showed him the door. But if you like expensive plumbing repairs this is the place for you. No job too small to charge huge money for.

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.

Our needed service was to treat a minor sewer backup at the end of Mar 2026. The response to our…read moreneed was immediate and thorough. That said, the billing and communication did not match. 1. The "post-immediate" timing for follow-up that was communicated to us did not match actual experience. It got done but not in line with what we were told. 2. While acceptable, the extent of services and resulting billing felt a bit excessive. *Our insurance company communicated with Roto Rooter to question some of the charges. * We later learned that Roto Rooter agreed to our insurance company's assessment, yet we were billed the original estimate (110% of what was agreed with our insurance company). * When we questioned the billing we had paid, it took over a month to get acknowledgement that we'd been overcharged. * We ultimately rec'd a credit for the overcharge, 10 days after it was promised and 3 months after the service was provided. While we were quite happy with the service we received, we were disappointed with the business practices.

They showed up on time and the technicians were very proficient in their duties. All in all I…read morewould highly recommend.

Andrew was quick to come look at our leaking spigot in our garage. He came up with a reasonable…read moreplan to get the job done. His problem solving skills are top notch. Very professional and great at explaining what he is doing.

I contacted Andrew about installing a new drop in range I had ordered from Home Depot. He came out…read morethe next day and gave me an estimate. After the range was delivered, he came out the next day and installed it. He was friendly; I was very pleased with the installation, service and the price. I would not hesitate to use Andrew again.

We've used Robert twice now; for a backup sump pump and now for a water heater. He was the first…read moreto get back to us when we called about getting a new water heater and he was here the next day. Under 2 hrs and we were back in business. Robert is a great guy and does a great work at a very fair price. Couldn't recommend more!

Exactly what I am looking for , Excellent Service ! , Friendly , responsible and quick…read more I will recommend him for any further plumbing services for anyone .

John has done outstanding work for us! The first time we used his service was for an emergency that…read moreoccurred after hours. The second time we hired him was to replace old plumbing with new to connect our new dishwasher. He also installed/connected the dishwasher. His work was superb! He took the time to explain why and what would need to be done to complete the project. We'll definitely use him again as needed!

John & his son came to install a new water line for a new refrigerator that's being delivered soon…read more John was polite, clean & takes pics of all of his work. It took very little time & his charge was less than his estimate! He's also available to take electronic payment for his work, so that makes it easy as well. Absolutely recommend him for your next plumbing need!