Excellent and professional. We walked through the storage unit and all of the details. This was…read moreour first time using storage and were surprised that the costs were very reasonable and painless.

I am a return customer here and so far I have had nothing but stellar customer service and…read morewonderful interaction with those who run the business as well as those who work there. Thank you Marie for making this a wonderful return experience! :)

I've never used professional, full-service movers in the past. Now, AAA Soto's Moving & Storage has…read morespoiled me for the future. From the jump, they were responsive, gave me an actionable quote, and maintained communication until the day of the move. I sent a list of what was being moved to make things easier. On the morning of the move, they arrived with two movers, father and son, and a third was on their way. However, when Robert saw the quantity of the move, he cancelled the third mover. To me, that's integrity. He could've easily had the other mover show up, maintain the original (higher) quote, and I would've been none the wiser. They were efficient, friendly, quick, and most importantly, all of the items arrived exactly the way they picked them up. On top of that, we have a duo adjustable bed that they expertly took apart, wrapped, unwrapped and reassembled just the same. Last, they were able to put our furniture exactly where we wanted it. They finished in half the time that was originally quoted. Therefore, I highly recommend AAA Soto Moving and Storage. If we move again, they've got the job.

The man that came to assess the move was professional and nice. He gave me a quote and scheduled…read morethe move right there. The movers came on time, it was two guys although there should have been three in my opinion, and they worked the entire time. They weren't slow and didn't mess around but took care with all the furniture and items. It took them longer than quoted so I paid more than was expecting but it wasn't an insane difference. I do recommend the company, they did a great job.

We recently rented storage space here and had a good experience. We got 2 climate controlled units…read moreand also an RV parking space. Their intro rates were great, and the folks that run the place live on site, so we felt our things would be safe & secure. The manager was very friendly and helpful and we had no problems whatsoever, even when we needed to vacate sooner than expected. I would highly recommend this place for the price and customer service.

I rented three units at this location and emptied out the last one two weeks ago. I sent the…read morepictures that they asked for and I never heard back from them. Called today because its the end of the month and that's when they told me that I needed to take a picture differently, which was a bit difficult because there was a downspout in front of the Number. The problem was not the request. It was the delivery of Judy. She refused to answer any of my questions, she refused to let me know what pictures I did send that were incorrect and everything just escalated from there. I would recommend that you to speak to Maria if you want to rent, Ina is the grounds keeper whom inspects and cleans out if needed when you begin your rent, she is absolutely fantastic and helpful!! Judy is horrible and rude and not nice AT ALL. Stay away from her.

I got kicked out of Sacred Earth down in three points because I helped a woman 70-year-old with…read moredementia and I needed a place to put all my things gonna melt him the super Storage have spaces that are temperature controlled so in the summertime it doesn't get too hot in the winter time it doesn't get too cold

These guys are great they are very professional and fair. Thank you for helping me resolve the…read morestorage for my customer. Nice facilities and friendly staff.

By far the worst storage place I've ever had ! I've had for 3 months , maybe been there 3 times in…read morethat whole time and today I was locked out of my unit and told I had to leave the property because I had my dog with me and all of a sudden it's in my lease that my baby chihuahua who is a very very obedient, well trained service animal that you can't even tell he's with me ever cuz he's so quiet and well behaved and so small . So in order to get into my storage i had to leave my dog in the car or have someone leave work to come get him for an hour which also means he would be away from me and not able to do his job, leaving me at risk medically. Mind you I signed my lease while I had both my dogs with me not just the one and they had treats in the office for the dogs and gave me a bag when I asked for so I could pick up the poop cuz I left my bags in my truck. So how does a lease I signed then all of a sudden change without my knowledge, forcing them to be so rude with me and my surface animal to the point where they locked me out of my paid storage till I follow rules in my lease.... Unbelievable! Than tell me I can not be there longer than 2 hours and once the hour and a half mark passes(90minutes) - the employee was then at my storage door telling me to start packing up that I needed to get out of there. It was time to go and then would come back every 10 minutes to make sure I was ready to leave at the exact two hour mark - 120minutes to unload a huge house I just moved out of - impossible! How to keep my U-Haul another day pay the extra money cause I was not allowed to be there longer than two hours. And two wrap everything up with a cherry on top. My unit completely flooded when it rained today to the point where everything in my storage that was on the floor was soaked ruined or has to be washed, cleaned or thrown away cuz there was so much rain very quickly ! They had to have known that it was going to flood like that ! It was not their first day of that location that had ever rained. They have been there for years. Knowing that exact unit had to flood like that frequently and still sold to me .

They used to be great. Locally owned with great staff. Now they're just another corporate owned…read morestorage space that jacks up the rates every month knowing how much of a pain it is for you to move. I was there near closing time a couple of times and saw what was certainly people going to units to sleep for the night. The staff is not honest anymore. Moved all my stuff to another corporate storage place and am happy to be done with them. If you're going to pay high rates you might as well be in a place that's modern, professional and not mouse infested. It's sad to see what happens you don't have local ownership any more.

CROOKED! 1/5 Stars…read more Dishonest Management, Broken Promises, and Deceptive Tactics! ​Do not rent from Southwest Self Storage. The severe miscommunication and deceptive tactics between manager Bill Fleming and his wife, Linda Fleming, lead to total misrepresentation, unfair treatment, and predatory business practices. ​The Setup: Manager Bill Fleming checked us in for our storage auction win, took our payment, explicitly waived the deposit (a common courtesy), and granted us extra cleanout days if needed. He was courteous and professional, driving us to the locker in his golf cart and authorizing our gate access so we could lock the unit and haul our first load home. We have been buying auction units for eight years and have never dealt with such dishonest operators. ​The Contradiction: The very next day, Linda Fleming called demanding a deposit, falsely claiming Bill said it was required and that we had refused to pay. Even though it was their internal miscommunication, we offered to pay the deposit over the phone to keep the peace. When we asked her to review their security camera footage--which clearly shows Bill taking our payment, telling us we dont have ro pay the down-payment, asking us just to clean it out entirely, driving us to the locker, and allowing us to lock up with our lock --she refused, rudely stating it was "our word against his." ​The Broken Promise: When our car's brakes failed on the highway on our way back, we called to explain the mechanical breakdown. Linda explicitly agreed to let us pay for a half-month at half price so we had time to wait for our mechanic's replacement part, which wasn't arriving until the next morning. ​The Retaliation: Shortly after making that deal, Linda called back, reneged on her word, and demanded cash only for the half-month fee and the deposit in cash. Knowing our vehicle was broken down and that we couldn't physically drive to the office, she refused to accept payment over the phone and demanded we clear out the locker by 6:00 PM that exact same day. To top it off, she called back a third time just to patronize us, claiming it was a "courteous call" to remind us of the 6:00 PM deadline. ​They took our money, went back on clear verbal agreements, and revoked our access while we were stranded with a dangerous vehicle failure. Saying one thing and doing the exact opposite underhandedly is illegal, unethical, and predatory. ​Formal Regulatory Actions Underway: ​State Attorney General (Consumer Protection Division): Filing a formal consumer fraud complaint for breach of contract and deceptive trade practices. ​Federal Trade Commission (FTC): Reporting unfair, predatory business conduct. ​Local Business Licensing Department: Filing a complaint against their operational permit for deceptive consumer lockouts. ​Self Storage Association (SSA): Submitting an ethics and operational misconduct dispute. ​Financial Chargeback: Initiating a bank dispute for services paid for but denied. ​Save yourself the financial loss and massive headache--do business anywhere else. They are frauds and thieves.

Very professional and clean We very pleased. We highly…read more Recommend southwest self Storages

mice devastated my belongings and though I paid insurance they did not compensate me because I did…read morenot have pictures during the removal of items

Maria the owner/manager answered all questions over the phone about sizing, pricing and the process…read moreof contactless rental storage.

I never leave reviews but I had such a terrible and frustrating experience with this establishment…read morethat I wanted to share with other people who are considering storing their belongings here. First off, I'd like to say that YOUR BELONGINGS ARE NOT SECURE! I rented a small unit from May-October. When I returned to gather my belongings and move out of my unit, I noticed my bike had been stolen. I was dumbfounded given that the lock was still on the door. I told the manager, Chris Trujillo, about this. We took a walk to the unit itself to discover that the shared wall connecting my unit and my neighbor's unit had been ripped off the bolts, allowing easy access from the neighboring unit to mine. It appeared the person renting the unit next to mine entered my unit and dragged my bicycle through the flimsy partition. He could have easily taken much more, but I don't really own anything of value except for the bike. Chris, the manager, assured me that there were surveillance cameras constantly filming these units, and that he had access to all the footage. He also informed me that the person in the unit next to mine had already been caught stealing from other units and was currently in jail. Not only this but the suspected thief had at one point been hired to paint the facility (I can't verify this information, as I was never given the name of the person). Mr. Trujillo assured me that he would look through the footage, file a police report and keep me updated on the legal proceedings. He also told me he would reimburse me half the value of the bicycle. These were all reassuring things that I would expect from an upstanding business owner. Sadly, Mr. Trujillo hasn't followed through with any of these promises. I feel duped because I thought he would actually care that something like this would happen at a business he runs. As of today, I have heard nothing but empty promises from Mr. Trujillo. He hasn't followed up on sifting through the footage so I'm not able to pursue the thief. He hasn't notified me of any police report. He hasn't reimbursed me like he told me initially. I have repeatedly tried to call him, but now he won't answer my calls. I now realize he only told me these things to calm my nerves after the realization of being victimized, but it's clear that he never intended to follow through with any of them. What is really concerning is Mr. Trujillo's disclosure to me that the suspected thief had spent time working at the facility. This leads me to believe Mr. Trujillo and him could have had an amicable relationship and could potentially be protecting the thief by being uncooperative and uncommunicative with me. This is very disconcerting to me and I wanted to warn potential future customers to consider another storage facility that is run with security and integrity.

From the owner: We at ez8selfstorage is a friendly atmosphere and is here to meet your needs.read more