WAY WAY WAY OVERPRICED AND THE WOMAN WHO "THINKS SHE'S IN CHARGE IS HEARTLESS. People like her should not be in customer service ever in her lifetime. I'm thinking she'd do better as a telemarketer. My father passed away in January and I needed to access his storage unit..... this crazy woman/bi##h wanted to "DENY" me access after I paid $341.00 to access it. I wasn't asking her to cut the lock as I had the key.... just needed entry. My father had stored his tools there for about 12 years which was ridiculous in my eyes. Can't BELIEVE he paid them the amount he did for a storage unit about the size of my closet.... had I known I would have put a stop to that immediately he may as well have bent over. In any case after a death you have much going on so my payment on April 11th of 341.00 to catch him up I suppose wasn't enough because when I tried to get online to today "reluctantly" to pay another month for the remaining things I had yet to pick up they wouldn't allow me to do so I guess I'm 9 days overdue lol..UNFUC#ING BELIEVABLE is my opinion!!! FOLKS BE CAUTIOUS.... NOT ONLY ARE THEY OVERPRICED BUT SHE NEEDS A BIG FUC#ING HUG AS SHE'S REALLY UNHAPPY WITH HER LIFE..... when I pulled up she was smoking maybe she needs to put some green stuff in that cigarette so she can take a chill pill and quit being a FU#KING KAREN. In my opinion there's no room for haters but she definitely would win the award for the KAREN OF THE YEAR!!! AUCTION MY KIDS PICTURES AND WHATEVER ELSE I LEFT BEHIND YOU'RE A HEARTLESS BEEEAAATCH...... I'm going to go out on the limb here and say after 12 years my retired and OLD father probably paid your RIP OFF OVERPRICED facility OVER $15,000 for your overpriced 5x5 unit that I struggled with the door to stay up both times I was there...... YET I RECEIVED NO LOYALTY FOLKS...... just a cold-hearted unhappy with her life BIT#H that wanted me to call my deceased father for the code to get in the gate lol...... and that was after I paid the $341.00 haha!!!!! Hand it over to the kind gentleman I spoke both times I was there. Karen's like you have absolutely NO PLACE in customer service I ASSURE YOU read more