I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

I am extremely disappointed with my recent experience at Tom Wood Toyota in Whitestown, Indiana…read more On September 14, 2026, I brought my 2024 Toyota Crown Limited in for its 25,000-mile maintenance service. During the visit, my service advisor informed me that my tires needed to be replaced, even though the vehicle had only about 24,000 miles on it and the tires are covered by a 50,000-mile manufacturer warranty. When I questioned this recommendation, I was told that the dealership does not work with manufacturer tire warranties and that, based on the advisor's experience, tire warranties are rarely honored because tire wear depends on how a vehicle is driven. This explanation did not seem reasonable, so I contacted Michelin directly and opened a warranty case myself. Over the following week, I called the dealership on three separate occasions and left messages requesting assistance. None of my calls were returned. I also texted my service advisor, who told me he would contact Michelin on my behalf, but no action appeared to be taken. After receiving no meaningful assistance, I returned to the dealership in person on September 21. I explained that if they could not help me, I would take my vehicle elsewhere. Only then did the advisor contact Michelin while I was present. When I spoke directly with Michelin's warranty representative, I was told that my tires were completely fine, safe to drive, and had approximately 20,000 miles of usable life remaining. In other words, the recommendation to replace the tires was unnecessary. What frustrates me most is not only the inaccurate advice but also the lack of communication and customer service. I had to spend my own time researching the issue, opening a warranty case, making multiple phone calls, and returning to the dealership in person before anyone took action. Customers should be able to trust the recommendations they receive from a dealership service department. Unfortunately, this experience left me questioning both the accuracy of the advice I was given and the level of customer support provided. I expected much better from Tom Wood Toyota.

Marathon Auto Body and Repair did an excellent collision repair job on my vehicle in a time frame…read morethat met my needs unlike other body shops. They worked efficiently with my insurance carrier and was able to handle everything so I did not have to do anything on my end. Very professional and vehicle was cleaned prior to pickup. I definitely would recommend again.

In October 2023, I brought my 2016 Highlander in to replace a passenger door. Paid $1300.00 up…read morefront to Marathon by check, which was to include labor, replacing the door and the dent protector strip, matching the paint color on the door, adding a protective coat on the vehicle, buffing out a ding on the bumper, and touching up the paint on the bumper. I asked Keith, the Marathon employee that waited on me, to check out why the back up alarm thing wasn't working while my car was in the shop. The alarm had not gone off when I was backing up which contributed to me hitting a post and crunching the passenger door that was being replaced. Keith later called me to state that the sensor panel that controls that alarm had burnt out and needed to be replaced. I asked if this shop could do that work, and he said yes, however, to order the part from Toyota, I needed to pay up front. This additional payment would cover the cost of the sensor panel and the labor to install it. Keith stated that after the sensor panel was installed, he would finish buffing out the bumper, touching up the paint, and putting on the protective coating. He advised that the part was on back order from Toyota, and he didn't know when it would come in. I was assured that it was safe to drive my car in the meantime. I wrote a second check to Marathon for $1432.00. I believed that this employee would order the part on behalf of Marathon, and that Marathon would have a record of this order. Isn't that how most companies work? From this point, I continued to call either Marathon directly asking to speak with Keith, or Keith directly, at least once a month beginning in November 2023. Keith seemed to be the only one who seemed to know what was going on with my car. I was advised by Keith each time I called that the part had not yet come in, and was still on back order. The last time I called , I was told that Keith no longer worked there. I asked about the part that was on order for my Highlander, and was informed by an employee whose name I did not get that there were no records of the order, or any of the estimates or work that had been done on my car. I'm still in the process of finding the written estimates, but I do have the cancelled checks that were cashed by the business. At this point, I figured I needed to stop by the business to sort this out. I stopped in the shop on July 22, 2024, and was greeted by an employee. I asked if the manager was in today, and he said yes. We walked into the office, and a lengthy conversation with this employee then took place. Despite repeated explanations, he did not seem to understand that I had paid for work that had not been done and for a part that had been "on order' since last October. All I wanted was the $1432.00 back, but was told it had been longer than six months for warranty on the work. I explained that the work had never been done and I'd never gotten the part. Then I got blamed for not checking in on the status earlier, and for calling Keith directly on his cell phone. I tried to explain that I called the office and Keith's cell phone. The employee expressed that I should have called Marathon directly, and because of the times that I didn't, then this somehow absolved Marathon of this matter. This employee said they could keep the car and find out what was wrong with it, but that there may be an upcharge to do the work. I replied that they should already have the information about what was wrong with my vehicle in their records. I was told that they don't keep customer records that long (we're talking less than a year here). I found it hard to believe that the part that was on order from Toyota wasn't on record with this business somewhere. I again asked to speak with the manager. I remembered working with him along with Keith on my initial visits, and thought he might remember me & my situation. The employee then told me that the manager wasn't in today (contradicting his earlier answer), and that he (this employee) was the best I had to deal with the situation. Our conversation came to an abrupt end when this employee turned away from me, and walked out the office closing the door behind him. I wasn't using any obscene language, and wasn't yelling, but I was persistently trying to explain what I had already paid for. I got the impression from this employee that I was to believe that because a past employee no longer worked there, I was just S.O.L. as far as getting my money back for work that was never done and a part that was never installed. I am hoping that the owner will simply refund me the $1432.00, without having to take the matter further. I honestly believe that I am owed more than this because of all the other work that wasn't done that the former Marathon employee promised would be done, but am willing to just walk away from trying to figure that out with the owner. I'm very dissatisfied with this business & would not recommend it.

The sales staff were great. The overall experience was great. I give 4.5 stars but not five because…read moresome of the items in the financial office just were not explained or allowed to be questioned before paperwork was done. Customer relationship in that area needs to be improved. Allow the customer time to review and ask questions. All the warranties were not that clear. However I would go back to them to get another car. Again Great job folks

Rick in service was great to work with on the phone to help me get a service estimate for my Ioniq5…read morelow conductivity coolant replacement. He was also very pleasant and accommodating during the intake process. Even made sure I was able to get on the internet to get my work done. Not only that but their price was one third of my local dealer in Noblesville. This was more reasonable based on my internet research. Wife and I waited while service was done and found the waiting area to be spacious and amenities like a fancy coffee machine and cookies to be an excellent addition. Bottom line this dealership is one I would seriously consider come back to for additional service if needed. Mind you, I drive by two other dealerships! Penske and Napleton

Nothing but praise for the service department. Friendly, helpful, efficient. Highly recommend!read more

I have been wanting a Lexus for awhile and when I was pre-approved through Capital One, I decided…read moreit was a good time to find my vehicle. Searching through vehicles available at O'Brien Toyota, which was a preferred dealership, I was able to find a Lexus NX 200t. I called ahead because I wanted to make sure that I understood the process once I actually went into the dealership and I spoke to Chris Larson. We set a time for Saturday for me to go in and take a look at the vehicle, test drive it and then also decide if I wanted to proceed with the purchase. Initially I wanted to change the day to Friday but Chris was off and offered to come in on his day off but I told him that wasn't necessary and we did move it to an earlier time on Saturday. When I arrived, the sales guys let Chris know I was there and he had pulled the car out front so once we did the initial stuff, we took the car out for a spin. I did notice a few things like some gunk on part of the dash (that they cleaned off) and there is some kind of residue on the display that they weren't able to get off that I have to address. As with any dealership, they told me they'd send my info to other financers to compete and hopefully give me a better rate. They did get me a slightly better rate through Toyota Financing so I went with that lender. The next step was the financing and for the most part this was ok though I found the process to be more stressful than anything. There were optional coverages that were presented to me and the finance guy, Kyle I think his name is, made it a point to mention that tires were expensive (duh) and that I could cancel if I later decided I didn't want the coverage. Only issue is canceling the coverage doesn't reduce your payment but it gets taken off at the end of the loan. Once the finance stuff was done, I was congratulated for getting into debt and not for my new car which I felt that was a weird thing to say. Also the finance guy needs to keep tissues in his office because he had sneezed a couple of times in his hands then used hand sanitizer to clean them which is wildly unsanitary. Overall, it was an ok experience. One thing that I'm now having to figure out which didn't come up while I was at the dealership is that the Bluetooth in the car doesn't seem to work and there's a chip in the windshield that I didn't see and wasn't pointed out when I was there. It's my own fault, I guess, for not doing a thorough enough inspection. Thanks to Chris for taking good care of me and being so nice and making this big purchase a pleasant experience. I'd have rated higher if some things had been tweaked and if they had taken sone time to clean out the glove conoartmentnof the previous owners documents. Next time I'm in the market for a vehicle, I might consider this dealership again.

Excellent, prompt, and very professional!!!! on a 100° day The driver postponed his supper to get…read moreme off the road. What more can you say about a company and its people. Top Notch for sure!!! This should definitely be your first option when your in need.

Recently had a car issue that required a tow, we were referred to Mooresville Towing and I am glad…read morewe were, great response time, professional staff and they had no problem dropping our car off to the garage we use . Great people and wonderful service.

Bob's garage, are they for real? The answer is yes, they are by far one of the best all around…read moreautomotive service centers in Indiana and all of the surrounding areas. I highly recommend them, and I don't say that very often at all. But they are honest and let you know exactly what is wrong with your vehicle and will give you an estimate of how much it will cost to fix and how long it will take. And be right on point. If you are looking for a service center for your vehicle left look no further.

Have frequently taken our cars to Bob's. They have been great at estimating cost,and time as well…read moreas telling what is needed versus what can wait for awhile, (great for people on tight budgets.) The facilities are excellent and the customer can see their car being worked on regardless of where it is in the shop. One of the few auto repair locations I have used in which I have felt demonstrated integrity and honesty. Only complaint I have is with the changes to Indiana-31, it is a bit challenging to get to their location.

Kevin and Aaron are master with our German cars! Always helpful and save us money. Highly…read morerecommend then

I discovered NW Frame 10yrs ago, when a rattle developed in my Acadia front end. Dreading a strut…read moreand/or tie rod was broken, I delivered my car and when they (Kevin) called and let me know it was $30 bushing... I trust this shop. Fast forward 10yrs and I have had several opportunities to employ this family business to care for 7 cars along the way, as my three kids all progressed through vehicles we have bought/sold. Today my tires from Tire Rack were delivered at 3:30-4pm and Aaron mounted them on spare wheel set I dropped off earlier and then my car with a call at 5:15 on my way home... I noted the request for review on the counter as "Mom" rang up my bill to mount/balance my new tires. Thus the review... and reminder that a business like this is a valuable part of our community. Thanks Aaron. You made me feel like a priority and valued customer again. Others should know how much you do for your customers.

These guys are awesome. Do great work and have reasonable rates. I cannot recommend highly enough.read more

Horrible customer service. Do no support Mr.Denton. I see other reviews about him telling people to…read morego f themselves, that's essentially what he told me. He called me a b**** as well. Very unprofessional, horrible energy as a person. Don't support his business.