Been a customer of El Camino (Georgetown Road) for a few years. They have great hours and service…read morehad always been top-notch. They always treated me fairly and did not try to rip off customers like other tire places. I had (notice the use of past tense) such positive experiences there that I recommended the store to several other people. Today that all changed...dramatically. I noticed one of my tires was leaking so I went to the shop at about 3:15. I got in right away. I was told that I actually needed two front tires. I agreed to that as well as an alignment and to have the tires balanced. New tires got mounted pretty quickly. Then a worker came and got my keys (actually there was already another set in the car) to do the alignment. Then I waited and waited and waited. Numerous people came in the store, had their vehicle serviced and left. Not me though. I waited, waited and waited some more. Very little communication from the El Camino staff. When I asked what was taking so long, I was told there were people ahead of me and they were "working on it." Then I waited, waited and waited some more. It got to the point that I was virtually the only one left in the waiting room. The staff had to know I was getting upset, yet they did ZERO to address my frustration. Finally, at almost 6 pm, when I had been there nearly 3 hours, I went to the desk and demanded my car back, that I would just pay for whatever work was done, and leave. That apparently sparked them to actually finish the work. I finally got the keys back 10 minutes later. I paid the bill and left. I understand that maybe the work on my vehicle "fell through the cracks" or for some reason was taking longer than expected. That happens in this line of business. But there is no excuse for the lack of communication and the unwillingness to treat a longtime customer without even a modicum of respect. They apparently didn't value my business or care that after such a poor experience I would be unlikely to ever come back and would certainly not recommend it to my friends. I would not recommend this place after what I experienced today.

My son had a slow tire leak and paid $25 to have it repaired here. He was told the issue was fixed,…read morebut just two days later the tire was completely flat. He ended up taking the car to Walmart, where they were able to properly repair the tire. When he contacted El Camino to request a refund for the unsuccessful repair, they refused. That experience was disappointing and concerning, especially since tire repairs directly affect safety. Based on this experience, I would not recommend this business for tire repairs. Instead, I suggest Discount Tire or Belle Tire. They offer free tire repairs when possible and stand behind their work.

This is THE place for all your tire related issues! The guys are awesome- quick, patient, attentive…read moreand very customer focused. I have been several times-- they are the only place I go for all my tire needs--new tires, air check and rotation/alignment. I even had to get a replacement when an INDY GO Bus ran me off the road and into the curb which popped my tire. Grrrr... They are simply top notch!

Since owning a car I have got tired from Discount Tires. My most recent visit was for my 2014 Chevy…read moreCruze. This car had tires almost 9 years old on them. They had outlived their warranty! But I had got all new tires with a 10 year warranty for less than $600. I was appreciative of Harry and the guys there for making my appointment very smooth. I will continue to go there for my cars and get free air when my tire pressure is low.

A few days ago I showed up without an appointment and a problem. Josiah was able to take a look and…read morewas very helpful in determining the root cause. He supplied a quick fix! Amazing. Carly assisted with booking me an appointment that I desperately needed. She was clear in what needed worked on, completely repaired, and the pricing involved in parts and labor. I felt confident in having them do the work, but my conversations with the team made my confidence even more so! Due to a part needing be shipping in, they were able to provide a rental. That was super helpful due to the weekdays in between, and Holidays coming up. This team created a wonderful customer experience! Thank you to the team as a whole and the work y'all put into my vehicle!!!

Brought my vehicle in to have the breaks checked. They did a FULL vehicle inspection without my…read moreconsent, charging me $30. Came up with $3000 worth of "issues". I decided to pick it up and take it elsewhere, and the lady at the counter got an attitude with me because I didn't want to drop $3k. She said it's still on the lift because they expected me to get it all fixed and they would get it put together whenever they get the chance. So I'm sitting here waiting for my car that I'm not having work done on, because they are being petty that I decided I didn't want to do business with them. I would also like to mention, as I'm sitting in the lobby waiting on my vehicle, the lady at the counter is offering people discounts on their service in exchange for 5 star reviews, I don't believe this Firestone is truly 4.3 star rated and I'll be reporting to yelp

We got 4 new tires for $1268 total walk out price. They tired our truck with extreme respect, they…read moredidn't adjust our seats or leave any mess in the truck! The people working were extremely kind and treated us with a lot of respect! They took the guests that were there and the appointments over the walk ins which we appreciate because some shops prioritize the walk ins. We appreciate how the management is working here, how when a technician pulled the truck out they heard tire rub (which is normal on a 2500 sized truck with wide tires on it)but the manger immediately checked on it to make sure that everything was alright with the truck. To get all 4 tires done it took about 1 hour and 30 mins roughly which is the quickest we've had tires taken off the rim, put back on the rim and balanced! Great crew and great service!

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was so pleased with their service when my air conditioner went out…read more I recommend this place to anyone needing good, HONEST, and friendly service.

If in this cold weather u got a bad tire, ur air goes low, or need any tire work in general, this…read moreis the spot! SUPER friendly down to earth staff, got me in n out in no time! Without a doubt what a great Gem!!

I was amazed at the friendliness of their workers. They were extremely quick along with my order…read more The owner placed it on Sunday and arrived Monday. The price for new tires are extremely cost savings. I was able to get new tires for $400.00. Other tire shops were charging $600.00.

Our daughter was a student in downtown Indianapolis. She had an older vehicle and used Downtown…read moreCar Care for maintenance and repairs. They were amazing. They were efficient, accommodating and reasonable. We appreciated them immensely. Would highly recommend them to anyone especially students in Indianapolis. Thank you Downtown Car Care.

Very convenient location if you live or work downtown. They fixed a check engine light on my car…read morethat same day. Very friendly and knowledgeable folks. Prices are similar to a dealership. I would definitely use them again.

What a great experience and huge help. great staff, helpful in my time of need. not enough words to…read moreexpress my gratitud!!

I noticed one of my tires was losing pressure, so I scheduled an online appointment for 9 a.m. the…read morenext morning after the shop had already closed. Around 8 a.m., I received an email from the manager, Fermin, letting me know I could either drop my car off and pick it up later that day or reschedule--great communication that I really appreciated. When I arrived, CJ checked me in. She was very kind and informative, providing an estimate for the repair and explaining that she'd contact me if the tire couldn't be fixed. About two hours later, CJ called to let me know there was a screw lodged in the tire and it wasn't repairable. She gave me a very reasonable quote for a replacement, and by around 3 p.m., my car was ready for pickup. Fermin helped me check out quickly and efficiently. Both Fermin and CJ were empathetic, friendly, and had a great sense of humor. The service was done in a timely manner, and their communication throughout the process was excellent. The waiting area seemed also clean and comfortable. Highly recommend!

I was greeted before I got to the door. I made an appointment online and that sped up the process…read more I ended up needing new tires and 2 rims were bent and I was able to get new rims and tires. It took about an hour and a half.

Don't worry about making an appointment, they don't honor them. had a 1230 appointment. Wasn't…read morechecked in until 1250. was told it would be about a 45 min wait. well 130 comes around and they still haven't taken my car back.