My brother and I had a great experience with the Manager. he was very informative and answered all…read moreour questions. very understanding to our situation. will refer anyone to this Oleander dr location

Good. Cheap have stored my stuff here for a year. No mold. Abdalla is very helpful and great to…read morework with.

We moved my mother in law today and had had furniture moved from upstairs to downstairs. June and…read moreHunter showed up on time letting us know exactly when they would arrive. They were fantastic and were willing to help in every way possible. They were quick and efficient and finished considerably under their estimate because of their efforts. Would highly recommend them.

I am beyond disappointed with this local branch of this company. On 5/11 my husband and I confirmed…read morea moving and junk haul appointment scheduled for 5/30. Our move-in date was 5/31, so we had already adjusted plans and paid extra to move everything a day earlier. The day before the move, College HUNKS confirmed the appointment with my husband and told us we would receive a call between 12-2 PM when they were 30 minutes out. At 1:40 PM the day of the move, I called to confirm and was reassured the appointment was still in the system and happening, and that the movers would be calling us shortly. At 2:15 PM, my husband received a call from the manager stating they were canceling due to weather and "closing up shop for the day." This was after we had already been waiting through the scheduled window, with no prior notice or attempt to communicate earlier, despite weather conditions being forecast in advance. When my husband explained we could not delay the move until Monday due to lease constraints, we were essentially told there was nothing they could do. At that point, we were left stranded on moving day, having already moved multiple carloads ourselves and with no ability to physically complete the rest of the move without professional help. There was no meaningful effort to problem-solve or provide alternatives that aligned with our situation. The situation escalated further when I attempted to speak with management directly. I called the main number, which went to voicemail, and then called from my husband's phone, which turned out to be the manager Devin's direct work phone. The call began unprofessionally, and while I initially apologized for reaching him directly, I explained the situation in detail. Although there was acknowledgment of weather-related issues, there was no real solution offered beyond "trying Monday," which was not feasible for us. During the conversation, when I was visibly upset due to the stress of being left without movers on a critical moving day, the interaction became increasingly tense. The call ended abruptly after I expressed frustration with the situation as a whole, and I attempted to clarify afterward via text that my frustration was with the circumstances--not a personal attack--but I received no response. To make matters worse, I have also been trying to obtain a refund of my $99 deposit. I was told twice that a refund request would be submitted on my behalf, only to later find out that it had not actually been processed either time. Since then, I have been met with silence, repeated delays, and what feels like avoidance of calls and follow-up communication altogether. There has been no resolution, no confirmation of refund status, and no accountability regarding why the request was never submitted as stated. Overall, this has been an extremely unprofessional and stressful experience during what was already a high-pressure moving situation. Being left without movers on moving day and then having to repeatedly chase a basic refund that was promised but never processed is unacceptable. I would not recommend this company based on our experience.

Rate increase model We have leased twice with pinnacle since…read more2022. Both times there were rate increases. The most recent lease in 2024 increased from $209 to $240 and again from $240 to $280 in less than 1 year. Their contract you sign gives them the right to increases. "Occupant acknowledges that such stated Monthly Rate may be increased by Lessor, at any time and by any amount, upon written notice to Occupant of such increase." We found rates at one-third the cost for the same size unit about 4 miles from division drive location in Castle Hayne. Only rent very short term from them and consider checking other options. We paid $775 this month in moving fees for approximately $3900 savings over the next 12 month at the less expensive location.

This review is for a U-Haul rental. So I needed to pickup a French door from a big box store and…read morequickly learned it would not fit in the back of my truck. So we scrambled and found a U-Haul rental place that had a truck we could rent that day. Lucky for us, Pinnacle Storage had one available. Pinnacle only had a 26' truck, which was overkill for what we needed. Beggars can't be choosers so we took it. Driving that 26' on those narrow roads in downtown was dicey as hell. Much respect to truck drivers that do this for a living. The rental process was easy and quick. Turn in was also easy. Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher. Mine was $91 and I only had it for about five hours. Insurance (optional) and other fees really rack it up. Some notes about Pinnacle. They are right off busy 3rd Street. It is a real pain in the ass to turn left to get out of there. Also, dropping off a 26' truck back to their little parking area is also challenging. The staff treated me well. I would have no problems doing busy with them again.

The guys at A A Storage in Porter's Neck are absolutely fabulous! Before I even moved down to the…read morearea, I called and spoke with Andrew. He was exceptionally personable and helped me decide which storage facility would be best for my needs. I let him know the date I would be coming to the area and to please make sure to have a climate controlled facility available to me. He did as promised. When I arrived Andrew was ready to lend a hand in helping my friend and I unload our truck. During the process, my friend fell ill, and Courtney the other employee at the storage facility made sure to come out with several bottles of cold water and help Andrew with getting all of my belongings out of our moving truck. I was extremely impressed with how well they packed the storage unit and took such care with my personal items. I have been back several times to the storage facility and each time I'm here the guys are always ready to lend a hand if I need it. I can't say enough positive things about my experience here and I will recommend A A Storage in Porter's Neck to everyone needing a place to store their stuff.

Comparing to other storages in the area, AA Self Storage was the best price for a temperature…read morecontrolled unit. Gail at the front desk was very responsive and helpful with the sign up process. They have extended hours so never had an issue accessing our items. Complimentary flat beds were available for ease of bringing things from the car to our unit.

Timely. Efficient. Courteous. Perfect. Highly recommend. 85…read morecharacters required for a review is too much.

Great people! Will only use them in the future. Kind and worked hard. Very careful with items.read more

A WONDERFUL self-storage business with friendly and helpful staff; frequent communication; clean…read moreand well-lit facilities; customer perks (like garbage dumpster access); good drainage; and reasonable prices. Additionally, there is security at each access point, which is a really nice feature... Just this week, the company celebrated with a "Customer Appreciation Day!" Highly recommended.

From the owner: Self storage units: climate controlled and non-climate controlled. Open storage for RV's, campers,…read moretrailers, and boats.

The managers at this location are awesome! You can tell they truly care for this well maintained…read morestorage facility and the customers who rent units there! You won't be disappointed if you rent a unit (or two, in my case!)!!

From the owner: 7 Locations to Serve You…read more Cardinal Self Storage sets the standard for self storage in Wilmington, NC, with a long list of premium features to make the moving process painless. Our new storage units come in an array of sizes to fit everything from small personal items to oversized furniture. With both traditional and climate-controlled storage units, 24-hour security monitoring, and convenient drive-up access, we offer only the best storage solutions. Find the space that works for you at Cardinal Self Storage

Great guys over at Tidewater storage, sent me out exactly what I needed for our project officeread more

From the owner: Storage Whenever You Need It…read more Tidewater Storage Trailer Rentals, Inc. was founded in 1982 by Roger Cando and Tom Eakes. Tidewater is the first, oldest and only container sales and rental company domiciled in Wilmington, NC and operates in a 150-mile radius of Wilmington. Tom and Roger have been friends since they were teenagers and are still current residents of Wilmington.