Outright Negligence, Bait-and-Switch, and Zero Accountability…read more This is hands-down one of the worst customer service experiences I've ever had. I rented a storage unit at Go Store It Self Storage (20 Garris Rd, Wilmington, NC 28403) and was assigned a 3rd-floor unit. When I arrived to move in, the elevator was completely broken. The on-site manager openly admitted they could not fix it, and multiple tenants confirmed the elevator had been out of service for days -- meaning the company knowingly rented upper-floor units that were effectively unusable. That's not an inconvenience -- it's deceptive and irresponsible. I contacted corporate customer service expecting a basic level of professionalism. Instead, I was met with indifference and refusal. There was a first-floor unit available, yet they refused to move me as a courtesy, despite the fact that THEIR facility was not functioning as advertised. Their solution? Charge me an additional $30 per month to access a usable unit. In other words, I was forced to pay extra for their failure. That is a textbook bait-and-switch. This company took my money while providing a non-functional facility, showed zero accountability, and pushed the cost of their neglect onto the customer. Renting a 3rd-floor unit without a working elevator is unacceptable and borderline fraudulent. If you're considering this location, be warned: equipment may not work, management won't help, and you'll be expected to pay more just to get what you already paid for. Avoid this place unless you enjoy frustration, wasted time, and being taken advantage of.

Doing my move to the area in stages, I needed an affordable and safe place to store just a few…read morethings. This company and location is the place for that! The process of getting some small storage space was easy: reserve the space online, confirm on a call, show up during normal business hours to sign the contract and get access to the storage space, move stuff into storage. I definitely recommend this company for anyone's storage needs based on the low cost, seamless process, and great customer service.

Nicest storage facility in Leland by far!! Great rates and…read morevery user friendly!! The facility itself has great curb appeal and looks amazing, very well kept up!

I have a Class A unit. My wife and I are going on a 6 week tour of Europe and we wanted to store…read morethe rig rather than leave it at the house. Number one concern: security. I called and one of the owners picked up the phone. I grilled the poor guy. This place has more cameras and sensors than Fort Knox! If you need to get in at night, just call so they know you are coming. Really great talking with Eric. Very friendly. I had no qualms about leaving the RV with Powered Storage. I especially liked the automatic vertical gate. The wife doesn't have to jump out to push buttons.

The guys at A A Storage in Porter's Neck are absolutely fabulous! Before I even moved down to the…read morearea, I called and spoke with Andrew. He was exceptionally personable and helped me decide which storage facility would be best for my needs. I let him know the date I would be coming to the area and to please make sure to have a climate controlled facility available to me. He did as promised. When I arrived Andrew was ready to lend a hand in helping my friend and I unload our truck. During the process, my friend fell ill, and Courtney the other employee at the storage facility made sure to come out with several bottles of cold water and help Andrew with getting all of my belongings out of our moving truck. I was extremely impressed with how well they packed the storage unit and took such care with my personal items. I have been back several times to the storage facility and each time I'm here the guys are always ready to lend a hand if I need it. I can't say enough positive things about my experience here and I will recommend A A Storage in Porter's Neck to everyone needing a place to store their stuff.

Comparing to other storages in the area, AA Self Storage was the best price for a temperature…read morecontrolled unit. Gail at the front desk was very responsive and helpful with the sign up process. They have extended hours so never had an issue accessing our items. Complimentary flat beds were available for ease of bringing things from the car to our unit.

The staff at this location are super professional, courteous and helpful. Today I spoke with…read moreNishran, and he was all of this and more. He gave me a lot of wiggle room regarding solving the problem, and actually refused to leave the call until it was solved. XXXXXXXXX Regarding price rate increases, I can attest that this is a real problem. I have experienced hikes every year since I began with this company, and sometimes the rent went up twice in one year. Some business appreciate loyalty from customers, but I have never experienced this from this company; as a new customer I would be paying half the monthly rental rate. I pay more because I have been with them since they began. Meanwhile, the storage industry in Wilmington is super competitive, but you do not see this in the pricing at the GoSToreIt that I use

If I could give ZERO stars i would This place is an…read moreABSOLUTE ripoff bait and switch .... Started with under 100 dollars... within 3 years went to 330 dollars ??? They sold off my belongings WITHOUT EVER NOTIFYING ME. Heartbreaking to see some of my belongings ( with my name on it - so i know it's my item) ... heartbreaking to see your stuff being sold on eBay - after trying to make some payments to these people and never getting a response ... DO NOT USE THEM

A WONDERFUL self-storage business with friendly and helpful staff; frequent communication; clean…read moreand well-lit facilities; customer perks (like garbage dumpster access); good drainage; and reasonable prices. Additionally, there is security at each access point, which is a really nice feature... Just this week, the company celebrated with a "Customer Appreciation Day!" Highly recommended.

From the owner: Self storage units: climate controlled and non-climate controlled. Open storage for RV's, campers,…read moretrailers, and boats.

This review is for a U-Haul rental. So I needed to pickup a French door from a big box store and…read morequickly learned it would not fit in the back of my truck. So we scrambled and found a U-Haul rental place that had a truck we could rent that day. Lucky for us, Pinnacle Storage had one available. Pinnacle only had a 26' truck, which was overkill for what we needed. Beggars can't be choosers so we took it. Driving that 26' on those narrow roads in downtown was dicey as hell. Much respect to truck drivers that do this for a living. The rental process was easy and quick. Turn in was also easy. Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher. Mine was $91 and I only had it for about five hours. Insurance (optional) and other fees really rack it up. Some notes about Pinnacle. They are right off busy 3rd Street. It is a real pain in the ass to turn left to get out of there. Also, dropping off a 26' truck back to their little parking area is also challenging. The staff treated me well. I would have no problems doing busy with them again.

Rate increase model We have leased twice with pinnacle since…read more2022. Both times there were rate increases. The most recent lease in 2024 increased from $209 to $240 and again from $240 to $280 in less than 1 year. Their contract you sign gives them the right to increases. "Occupant acknowledges that such stated Monthly Rate may be increased by Lessor, at any time and by any amount, upon written notice to Occupant of such increase." We found rates at one-third the cost for the same size unit about 4 miles from division drive location in Castle Hayne. Only rent very short term from them and consider checking other options. We paid $775 this month in moving fees for approximately $3900 savings over the next 12 month at the less expensive location.