Nicest storage facility in Leland by far!! Great rates and…read morevery user friendly!! The facility itself has great curb appeal and looks amazing, very well kept up!

I have a Class A unit. My wife and I are going on a 6 week tour of Europe and we wanted to store…read morethe rig rather than leave it at the house. Number one concern: security. I called and one of the owners picked up the phone. I grilled the poor guy. This place has more cameras and sensors than Fort Knox! If you need to get in at night, just call so they know you are coming. Really great talking with Eric. Very friendly. I had no qualms about leaving the RV with Powered Storage. I especially liked the automatic vertical gate. The wife doesn't have to jump out to push buttons.

My go to place for Uhaul. Staff very friendly & trucks are clean. Location is easy to get to off…read morehighway. Gas station next door to fill truck up with gas. Rates for Uhaul are reasonable also.

From the owner: At Pinnacle Storage, our mission is to provide a pleasant self storage rental experience…read morewith great service and amenities at a reasonable rate for our customers with the aid of a qualified and helpful staff. Our managers truly are "self storage counselors". Their most important job is saving our customers money. We offer many different self storage sizes to meet your needs.

I had to store some things right before the pandemic hit and I ended up storing things for a much…read moregreater time than anticipated. I was pleasantly surprised by the state of my things after being away for so long and had plenty of support and fun interaction with Kelly the General Manager as I was moving things out of the unit. Would use this location again!

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

I highly recommend Leland Storage for storage units and U-Haul rentals. The facility is very clean…read moreand well-lit and maintained. The staff is very helpful and attentive, and willing to answer any concerns you have. Getting a U-Haul is also a very efficient process. Great place when you need it, and affordable.

I have used many storage facilities before and leland storage is the best! It's reasonable,…read moreclimate controlled and always smells nice inside. It's spotless!! I reserved my unit online, I Pay my bill online amd if I ever have a question, they are always so helpful I highly recommend this facility to everyone!! They even have carts to use for your items. Need a Uhaul? They got you covered!!

DO NOT RENT A UNIT FROM MIDGUARD…read more I rented this unit in september.. i called midguard and told them i wanted to cancel in october as i wont be needing storage any longer and they said i needed 30 day notice (thiefs) so i ended up paying for NOVEMBER which my monthly recurring payments was on the 2nd of every month. They sent me a email i signed and returned it. Meaning we had a agreement of cancellation and november being the last month of use. On DECEMBER I was charged again !!! Its december 29th today and im about to be over charged again for JANUARY! I called midguard its been 3 weeks that we been dealing with this issue. For them to HELP me solve the problem and it only seems as if I'm bothering them. There is no interest coming from the MANAGER or "her boss" to help me get my money back. Today i spoke with the manager and she said there was a lock left on the unit which there is no way because i have the lock !!! Such BS ( check the cameras !) They also have cameras all over the units so i tell her check the cameras and she goes well im busy right now but go ahead and call your bank because we dont give refunds. (Again it has been 3 weeks and im still not priority) i just wanted my refund for being overly charged... Like whaaaattt???? I tell her to let me speak to manager she says shes the manager ok??? Well help me smh. Then i ask if i can speak to someone above her and she just says my boss just said to call your bank and cancel. So tell me what is the point of having all this email sign back and forth to cancel when they pulling this BS.. and not being cancelled Such a waste of time guys dont do it I dont recommend not one bit. They act like you taking their money. Very sad how they handled this situation. Im a very patient and understanding person but this went wayyy to far. VERY POOR CUSTOMER SERVICE !! PS... in the picture it shows the date and time i was there last. Its MY lock because when renting out a unit they dont provide free lock you have to purchase your own. Why would i leave my own lock after emptied all my belonging out?? Makes no sense. I paid 15$ for my lock no way i would leave it. Again bad bad service !!! Regret giving them my business. The manager (female) did not try to help me at all

Not yet impressed. I rented a unit on a 1st full month free promotion and my monthly charges have…read morenot been correct since then...but I remain hopeful. Right now they take your money, and when you get the receipt, that payment just posts against all the past incorrect charges and you are still "delinquent". PLUS, they are closed 2 days a week which causes a slight inconvenience if you are wanting to work it out in person. Last, if you want to get to your unit after standard hours, that will be an extra $10 a month to get the 24/7 access. The units themselves are basic, clean (for an outside unit that is bound to get some dirt over time) and do not appear to take on water during big storms. I will update the post if I get my billing straightened out and/or I find water after a hurricane comes through!

Competitive pricing and excellent customer service. Units are spotless, gates work. What more could…read moreyou ask for?

Ocean Hwy/Brunswick Forest location. Avoid this place at all costs. Terrible management. They…read moretell you when you reserve a unit online that the contract is not in place until you sign the contract and show your ID. Reservations not completed within the time frame were reverted. I specifically called to inquire about these two options, between rent and reserve, when on their site. Assured that if I only reserved and did not complete by signing the contract and showing ID, it would revert in a certain amount of time. This was not the case. I sold several of the items I was concerned about storing and called to let them know (the very next day) I would no longer need the reservation. No issues with the guy I spoke to on the phone; they would cancel the reservation, and I'd get my hold refunded within 3-5 business days. I waited a little over a week, but there was no refund. Called back multiple times before finally getting a return call. This time, the guy on the phone apologizes and states that the manager refuses to refund the reservation. I confirmed I did not sign the contract I was emailed, nor did I go in and physically sign one or provide ID. He agreed, but advised that management would not allow the refund. I left a request to speak with said manager, but I never received a return call. After multiple phone calls over a three-week period requesting to speak directly with management concerning the issue, I felt so bad for the poor guy answering the phones, who was obviously caught in the middle, that I finally just filed a claim with my bank. It's an obvious money grab situation. I've already advised seven different people at our complex who inquired about self-storage in the area, specifically not to use Martin's after this encounter.

I have been a customer since September 2025 and use my storage units for inventory for my online…read moreclothing and shoe business. Unfortunately, gate problems have prevented me from accessing my inventory approximately 2-3 times a month, especially on Sundays. When your livelihood depends on accessing your inventory to ship orders, this is a major problem. My breaking point came over a second 10x10 unit. I saw an available unit directly across from mine and asked the office manager if I could rent that specific unit. She checked her paperwork, removed the available tag, made sure there was a new lock inside, and told me she would handle the paperwork because she was leaving early that day. She also told me she would process it under the internet promotion with the first month free and reduced pricing afterward. I specifically asked if I should rent it online myself. She told me there was no guarantee I would get that particular unit if I did and that she would handle it. I relied on that. My monthly payment increased, so I believed the additional unit had been added at the promotional rate. For approximately three months, the same manager saw me using the unit during walkthroughs and never once told me there was a problem or missing paperwork. Then on July 27, I arrived to pull customer orders and discovered I was locked out. I even offered to immediately move everything into my original unit while the situation was sorted out. Instead, I was denied access to my business inventory until I paid over $200 for the 10x10--even though my 10x15 costs about the same. Yes, I was upset during my first phone call. I had just been locked out of inventory my business depends on. What I did not appreciate was being made to feel like a liar or an idiot and being sarcastically asked, "You thought it was free?" No, I did not. My rent had increased without notice, and I believed I was paying the promotional rate I had been told about. Why would I intentionally put my business at risk by knowingly using a unit without paying and risk being locked out of inventory I need to fulfill orders? I would never have used that unit without believing I had management's authorization. After paying to regain access, I was then told I could potentially be back charged for the previous months. There are other issues as well. The "climate-controlled" building has at times felt hotter inside than outside. Account access is limited to a phone rather than having a normal desktop portal. Most frustratingly, I could not find a clear way through the company's website to contact corporate and file a formal complaint. I had to Google an email address and hope it reached someone. I am posting this here because the company appears to respond to Yelp reviews. I would like someone from corporate, independent of this location, to contact me and review what happened. Please review my account history, the timeline, and any available surveillance footage. I am not asking for special treatment--I am asking for someone to fairly investigate how I ended up locked out of a unit that I had every reason to believe management had properly rented to me.

I recently needed some assistance with a storage unit that my company rents. Crystal stepped up!!!…read moreShe could not have been more helpful. Thank you, Crystal. I highly recommend you to those looking for a storage unit.

Rate increase model We have leased twice with pinnacle since…read more2022. Both times there were rate increases. The most recent lease in 2024 increased from $209 to $240 and again from $240 to $280 in less than 1 year. Their contract you sign gives them the right to increases. "Occupant acknowledges that such stated Monthly Rate may be increased by Lessor, at any time and by any amount, upon written notice to Occupant of such increase." We found rates at one-third the cost for the same size unit about 4 miles from division drive location in Castle Hayne. Only rent very short term from them and consider checking other options. We paid $775 this month in moving fees for approximately $3900 savings over the next 12 month at the less expensive location.

This review is for a U-Haul rental. So I needed to pickup a French door from a big box store and…read morequickly learned it would not fit in the back of my truck. So we scrambled and found a U-Haul rental place that had a truck we could rent that day. Lucky for us, Pinnacle Storage had one available. Pinnacle only had a 26' truck, which was overkill for what we needed. Beggars can't be choosers so we took it. Driving that 26' on those narrow roads in downtown was dicey as hell. Much respect to truck drivers that do this for a living. The rental process was easy and quick. Turn in was also easy. Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher. Mine was $91 and I only had it for about five hours. Insurance (optional) and other fees really rack it up. Some notes about Pinnacle. They are right off busy 3rd Street. It is a real pain in the ass to turn left to get out of there. Also, dropping off a 26' truck back to their little parking area is also challenging. The staff treated me well. I would have no problems doing busy with them again.