I have been a customer since September 2025 and use my storage units for inventory for my online clothing and shoe business. Unfortunately, gate problems have prevented me from accessing my inventory approximately 2-3 times a month, especially on Sundays. When your livelihood depends on accessing your inventory to ship orders, this is a major problem.
My breaking point came over a second 10x10 unit. I saw an available unit directly across from mine and asked the office manager if I could rent that specific unit. She checked her paperwork, removed the available tag, made sure there was a new lock inside, and told me she would handle the paperwork because she was leaving early that day. She also told me she would process it under the internet promotion with the first month free and reduced pricing afterward.
I specifically asked if I should rent it online myself. She told me there was no guarantee I would get that particular unit if I did and that she would handle it. I relied on that.
My monthly payment increased, so I believed the additional unit had been added at the promotional rate. For approximately three months, the same manager saw me using the unit during walkthroughs and never once told me there was a problem or missing paperwork.
Then on July 27, I arrived to pull customer orders and discovered I was locked out. I even offered to immediately move everything into my original unit while the situation was sorted out. Instead, I was denied access to my business inventory until I paid over $200 for the 10x10--even though my 10x15 costs about the same.
Yes, I was upset during my first phone call. I had just been locked out of inventory my business depends on. What I did not appreciate was being made to feel like a liar or an idiot and being sarcastically asked, "You thought it was free?" No, I did not. My rent had increased without notice, and I believed I was paying the promotional rate I had been told about.
Why would I intentionally put my business at risk by knowingly using a unit without paying and risk being locked out of inventory I need to fulfill orders? I would never have used that unit without believing I had management's authorization.
After paying to regain access, I was then told I could potentially be back charged for the previous months.
There are other issues as well. The "climate-controlled" building has at times felt hotter inside than outside. Account access is limited to a phone rather than having a normal desktop portal. Most frustratingly, I could not find a clear way through the company's website to contact corporate and file a formal complaint. I had to Google an email address and hope it reached someone.
I am posting this here because the company appears to respond to Yelp reviews. I would like someone from corporate, independent of this location, to contact me and review what happened. Please review my account history, the timeline, and any available surveillance footage. I am not asking for special treatment--I am asking for someone to fairly investigate how I ended up locked out of a unit that I had every reason to believe management had properly rented to me. read more
