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    Go Store It Self Storage

    1.2 (5 reviews)
    Closed 9:30 am - 8:00 pm
    Updated 1 month ago

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    1 year ago

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    Steve M.

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    Martin Self Storage

    Martin Self Storage

    3.9
    (9 reviews)

    Competitive pricing and excellent customer service. Units are spotless, gates work. What more could…read moreyou ask for?

    Ocean Hwy/Brunswick Forest location. Avoid this place at all costs. Terrible management. They…read moretell you when you reserve a unit online that the contract is not in place until you sign the contract and show your ID. Reservations not completed within the time frame were reverted. I specifically called to inquire about these two options, between rent and reserve, when on their site. Assured that if I only reserved and did not complete by signing the contract and showing ID, it would revert in a certain amount of time. This was not the case. I sold several of the items I was concerned about storing and called to let them know (the very next day) I would no longer need the reservation. No issues with the guy I spoke to on the phone; they would cancel the reservation, and I'd get my hold refunded within 3-5 business days. I waited a little over a week, but there was no refund. Called back multiple times before finally getting a return call. This time, the guy on the phone apologizes and states that the manager refuses to refund the reservation. I confirmed I did not sign the contract I was emailed, nor did I go in and physically sign one or provide ID. He agreed, but advised that management would not allow the refund. I left a request to speak with said manager, but I never received a return call. After multiple phone calls over a three-week period requesting to speak directly with management concerning the issue, I felt so bad for the poor guy answering the phones, who was obviously caught in the middle, that I finally just filed a claim with my bank. It's an obvious money grab situation. I've already advised seven different people at our complex who inquired about self-storage in the area, specifically not to use Martin's after this encounter.

    10 Federal Storage

    10 Federal Storage

    1.0
    (1 review)

    10 federal storage sent an email saying gate damaged can't access property but will send email…read morewhen repaired. I called their customer service which said the gate repair work order was closed. I asked why no email if gate is fixed. They sent an email saying work order was closed NOT saying whether I could access property. Infuriating! So I canceled my moving truck and help because they can't give a straight answer or update customers on status. GEEZ!!! what total incompetence. I don't care if wo is closed! Is the gate working to access my stuff, you are paid in full, how about a status update .. oh...sorry to inconvience you 10 federal storage! D I S A S T E R!!!

    From the owner: At 10 Federal Storage, we firmly believe everyone deserves exceptional self storage in Leland. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Leland are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm, Sunday: 10am-4pm, EST.

    Go Store It Self Storage

    Go Store It Self Storage

    2.7
    (7 reviews)

    I highly recommend this Storage Unit Property 100%! From start to end of my process in finding a…read moreperfect fit for my home Storage was FLAWLESS ! Property Manager Crystal Graham @ Go Store It - Leland South 9611 Blackwell Rd SE Leland, NC 2845, is by far the most professional, personable, knowledgeable, helpful, caring, trustworthy professional I have done business with or encountered in years. I am very comfortable and 100% happy with my choice to rent a storage unit at this location. Thank you so much for turning my day around and be so helpful, kind and supportive. You are amazing at what you do! Thank you Crystal Graham!

    I have been a customer since September 2025 and use my storage units for inventory for my online…read moreclothing and shoe business. Unfortunately, gate problems have prevented me from accessing my inventory approximately 2-3 times a month, especially on Sundays. When your livelihood depends on accessing your inventory to ship orders, this is a major problem. My breaking point came over a second 10x10 unit. I saw an available unit directly across from mine and asked the office manager if I could rent that specific unit. She checked her paperwork, removed the available tag, made sure there was a new lock inside, and told me she would handle the paperwork because she was leaving early that day. She also told me she would process it under the internet promotion with the first month free and reduced pricing afterward. I specifically asked if I should rent it online myself. She told me there was no guarantee I would get that particular unit if I did and that she would handle it. I relied on that. My monthly payment increased, so I believed the additional unit had been added at the promotional rate. For approximately three months, the same manager saw me using the unit during walkthroughs and never once told me there was a problem or missing paperwork. Then on July 27, I arrived to pull customer orders and discovered I was locked out. I even offered to immediately move everything into my original unit while the situation was sorted out. Instead, I was denied access to my business inventory until I paid over $200 for the 10x10--even though my 10x15 costs about the same. Yes, I was upset during my first phone call. I had just been locked out of inventory my business depends on. What I did not appreciate was being made to feel like a liar or an idiot and being sarcastically asked, "You thought it was free?" No, I did not. My rent had increased without notice, and I believed I was paying the promotional rate I had been told about. Why would I intentionally put my business at risk by knowingly using a unit without paying and risk being locked out of inventory I need to fulfill orders? I would never have used that unit without believing I had management's authorization. After paying to regain access, I was then told I could potentially be back charged for the previous months. There are other issues as well. The "climate-controlled" building has at times felt hotter inside than outside. Account access is limited to a phone rather than having a normal desktop portal. Most frustratingly, I could not find a clear way through the company's website to contact corporate and file a formal complaint. I had to Google an email address and hope it reached someone. I am posting this here because the company appears to respond to Yelp reviews. I would like someone from corporate, independent of this location, to contact me and review what happened. Please review my account history, the timeline, and any available surveillance footage. I am not asking for special treatment--I am asking for someone to fairly investigate how I ended up locked out of a unit that I had every reason to believe management had properly rented to me.

    Go Store It Self Storage - selfstorage - Updated August 2026

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