This place is well secured and has very helpful staff. We rented for only a few months but it was…read morewithout incident.

Relatively pleasant staff, but this company -- unlike most -- won't pro-rate, so when I got stuck…read moreand left one day into the next full month, I had to pay for the entire month for a giant unit. GO ELSEWHERE.

Rate increase model We have leased twice with pinnacle since…read more2022. Both times there were rate increases. The most recent lease in 2024 increased from $209 to $240 and again from $240 to $280 in less than 1 year. Their contract you sign gives them the right to increases. "Occupant acknowledges that such stated Monthly Rate may be increased by Lessor, at any time and by any amount, upon written notice to Occupant of such increase." We found rates at one-third the cost for the same size unit about 4 miles from division drive location in Castle Hayne. Only rent very short term from them and consider checking other options. We paid $775 this month in moving fees for approximately $3900 savings over the next 12 month at the less expensive location.

This review is for a U-Haul rental. So I needed to pickup a French door from a big box store and…read morequickly learned it would not fit in the back of my truck. So we scrambled and found a U-Haul rental place that had a truck we could rent that day. Lucky for us, Pinnacle Storage had one available. Pinnacle only had a 26' truck, which was overkill for what we needed. Beggars can't be choosers so we took it. Driving that 26' on those narrow roads in downtown was dicey as hell. Much respect to truck drivers that do this for a living. The rental process was easy and quick. Turn in was also easy. Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher. Mine was $91 and I only had it for about five hours. Insurance (optional) and other fees really rack it up. Some notes about Pinnacle. They are right off busy 3rd Street. It is a real pain in the ass to turn left to get out of there. Also, dropping off a 26' truck back to their little parking area is also challenging. The staff treated me well. I would have no problems doing busy with them again.

Utilized their Junk removal services for lots of trash bags and cardboard boxes. They gave me a…read morefair price, still a bit pricey compared to other quotes but it definitely was worth it due to their professionalism and personality. Jesús came over and took all my items SAME DAY! It was nice to get rid of the stuff in a timely manner. Overall i recommend their services to multiple people and would utilize their services again! 10/10 customer service and efficiency. I respect the hustle!

All services provided were well in completion of hauling moving materials from our new home at a…read morefair price.

***DO NOT RENT FROM HERE My NC FRIENDS*** My rating would…read morebe NEGATIVE STARS for this waste of time and money. The Management is RUDE, INTRUSIVE. The Facility is dank and moldy. Pest, Bugs, and Dee the Manager are all alike. Don't believe a word this Dee Lady says.... She will smile and lie to you straight faced like a sweet Carolina lady; but clearly has sketchy storage wars ambitions; clouding proper business edicate. I rented here for a long time and once she blocked my access code at the main gate. When I called to ask what's up.... She told me that there was a "black-male" who accessed my unit without her knowledge and she viewed it on camera. The "black-male" she spoke of was my friend and co-worker helping my girlfriend move her sofa while I was working. It took me three months to re-enter without an office employee keying me in - "to my own unit". I believe the Dee lady lives above the storage facility and runs the place like your putting your stuff in her garage. This is "Tiger-King" for North Carolina storage. DONT DO BUSINESS WITH THEM WORST STORAGE UNIT IN NORTH CAROLINA

This storage facility is under new management and Joey is great! Well priced and amazing customer…read moreservice.

The managers at this location are awesome! You can tell they truly care for this well maintained…read morestorage facility and the customers who rent units there! You won't be disappointed if you rent a unit (or two, in my case!)!!

The RUDE employee! This one mover was RUDE and told me whatever! Very poor customer service. I…read morewould not recommend

Quoted me around $700 and cost $1,062. They had three men and one just watched while the other two…read moreworked. They damaged furniture and I sent pictures and they denied it was their fault when it was in deed their fault. They also took a step ladder of mine and had to return it after calling them. I have found more furniture damaged after I settled in too. I could never recommend these movers to anyone. I was very disappointed in the care they didn't take in the move especially since I let them know the pieces of furniture that were needing to be careful moving yet they still damaged a lot of items.

Damaged items and would not reimburse. The address listed is bogus...no way to serve them papers…read more Stay away!

This was one of my best moving experiences. So glad that I selected Express Movers. The owner…read morereached out to me at least two times before my moving day to ensure that we were prepared for the move. The movers (Jake, Gino and a third mover whose name I can't remember) showed up on time and did an excellent job. They were the most polite, efficient and meticulous movers. I'm a very satisfied customer and would highly recommend this moving company.

If you are moving in the near future, I'd suggest taking a look at Breezy. From the first moment…read moreof contact they were very responsive and answered any questions we had and we had many. Andre came and spoke to us in person which is a lovely change of pace since most are a faceless voice over the phone. Our move to Durham was done quickly and efficiently. The gentleman that arrived were quite respectful and treated our household items as if they were their own. We had several large pieces of furniture that needed to be taken up a rather tough set of stairs and it was done without a hitch. They even helped to reassemble our bed and dining table. The price quoted was reasonable and once the move was done we felt it was worth every penny spent. So if you are looking to move across town in Wilmington or even to Durham like us, please take the time to contact Andre. He and his team tick all the boxes and will make your move a breeze just like ours!