DO NOT RENT A UNIT FROM MIDGUARD…read more I rented this unit in september.. i called midguard and told them i wanted to cancel in october as i wont be needing storage any longer and they said i needed 30 day notice (thiefs) so i ended up paying for NOVEMBER which my monthly recurring payments was on the 2nd of every month. They sent me a email i signed and returned it. Meaning we had a agreement of cancellation and november being the last month of use. On DECEMBER I was charged again !!! Its december 29th today and im about to be over charged again for JANUARY! I called midguard its been 3 weeks that we been dealing with this issue. For them to HELP me solve the problem and it only seems as if I'm bothering them. There is no interest coming from the MANAGER or "her boss" to help me get my money back. Today i spoke with the manager and she said there was a lock left on the unit which there is no way because i have the lock !!! Such BS ( check the cameras !) They also have cameras all over the units so i tell her check the cameras and she goes well im busy right now but go ahead and call your bank because we dont give refunds. (Again it has been 3 weeks and im still not priority) i just wanted my refund for being overly charged... Like whaaaattt???? I tell her to let me speak to manager she says shes the manager ok??? Well help me smh. Then i ask if i can speak to someone above her and she just says my boss just said to call your bank and cancel. So tell me what is the point of having all this email sign back and forth to cancel when they pulling this BS.. and not being cancelled Such a waste of time guys dont do it I dont recommend not one bit. They act like you taking their money. Very sad how they handled this situation. Im a very patient and understanding person but this went wayyy to far. VERY POOR CUSTOMER SERVICE !! PS... in the picture it shows the date and time i was there last. Its MY lock because when renting out a unit they dont provide free lock you have to purchase your own. Why would i leave my own lock after emptied all my belonging out?? Makes no sense. I paid 15$ for my lock no way i would leave it. Again bad bad service !!! Regret giving them my business. The manager (female) did not try to help me at all

Not yet impressed. I rented a unit on a 1st full month free promotion and my monthly charges have…read morenot been correct since then...but I remain hopeful. Right now they take your money, and when you get the receipt, that payment just posts against all the past incorrect charges and you are still "delinquent". PLUS, they are closed 2 days a week which causes a slight inconvenience if you are wanting to work it out in person. Last, if you want to get to your unit after standard hours, that will be an extra $10 a month to get the 24/7 access. The units themselves are basic, clean (for an outside unit that is bound to get some dirt over time) and do not appear to take on water during big storms. I will update the post if I get my billing straightened out and/or I find water after a hurricane comes through!

Kind, relatable, and efficient customer service! No pressure or up selling, just simply helpful…read more VERY CLEAN and easy accessibility.

From the owner: Castle Hayne Stowaway is a brand new state-of-the-art full service storage facility conveniently…read morelocated approximately 1.5 miles off highway I-140 and approximately 1 mile from I-40 in Castle Hayne, NC that offers the best storage options for New Hanover, Pender, and Brunswick counties. Our climate-controlled storage units are kept at optimal temperatures to protect your belongings from being damaged by extreme heat or cold. As one of our valued clients, you'll rest easy knowing your belongings are protected by 24- hour video surveillance, gated entry, and our professional management staff. Stop by anytime during our office hours and reserve your storage unit! We're dedicated to providing our clients with safe and secure storage units and our location makes it easy to access anything you need in a clean, protected environment. Parking available for larger RV's, Boats, Trailers, and 18 Wheelers.

They lure you in with a 38.00 10x10 storage and after 3 months bump it to 92.00. They can assess…read moretheir rates twice a year and keep bumping the rate up for "maintenance and upkeep" utter BS. All they have to do is "mail" you a 30 day notice, which we never received! I will never use this company again!

I was required to purchase contents insurance thru go store it. A storm ripped a hole in the roof…read more Water poured all over my paintings,furniture. About 10,000$ damage I filed a claim with their insurance. They denied it saying it was normal wear and tear. I tried to talk to their management- the girl on the desk is forbidden to give any of their contacts! I tried to take them to court-I could not find their agent because they hide in a corporate maze telling employees not to disclose their contacts. They also refused to refund the rent I had payed . They are horrible unfair people to deal with.

Competitive pricing and excellent customer service. Units are spotless, gates work. What more could…read moreyou ask for?

Ocean Hwy/Brunswick Forest location. Avoid this place at all costs. Terrible management. They…read moretell you when you reserve a unit online that the contract is not in place until you sign the contract and show your ID. Reservations not completed within the time frame were reverted. I specifically called to inquire about these two options, between rent and reserve, when on their site. Assured that if I only reserved and did not complete by signing the contract and showing ID, it would revert in a certain amount of time. This was not the case. I sold several of the items I was concerned about storing and called to let them know (the very next day) I would no longer need the reservation. No issues with the guy I spoke to on the phone; they would cancel the reservation, and I'd get my hold refunded within 3-5 business days. I waited a little over a week, but there was no refund. Called back multiple times before finally getting a return call. This time, the guy on the phone apologizes and states that the manager refuses to refund the reservation. I confirmed I did not sign the contract I was emailed, nor did I go in and physically sign one or provide ID. He agreed, but advised that management would not allow the refund. I left a request to speak with said manager, but I never received a return call. After multiple phone calls over a three-week period requesting to speak directly with management concerning the issue, I felt so bad for the poor guy answering the phones, who was obviously caught in the middle, that I finally just filed a claim with my bank. It's an obvious money grab situation. I've already advised seven different people at our complex who inquired about self-storage in the area, specifically not to use Martin's after this encounter.

I recently moved from AZ to NC using PODS (for over $6000)…read more When my container was delivered the driver suggested i open it. I couldnt so he pulled and pulled to open it and in the process tore a wool area rug .. he never looked to see what was holding it up, just pulled. I filed a claim with PODS and they refuse to pay $375 and referred me to the packers. Very dissatisfied; it may have shifted but driver clearly tore rug!

Just the worst company you can ever deal with. They will destroy your stuff and not take any…read moreresponsibility and continue to charge you. The when you find out and they offer you nothing and post bad reviews they start having lawyers contact and threaten you. After that the regional manager Ben called and physically threatened me even though we met and he's easily 80 to 100 lbs overweight. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!!!