There was much confusion when it was time to pay the bill. Price went up and down, we're asking $1000.00 more than the quote. I felt I was dealing with a situation of an estimator that gave a low price to get a job, then use materials and time to get the price up. read more

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From my first contact with this company, to the delivery, everything was perfect! Suzanne answered every question I had and made this the easiest move we've ever had. Miller & James arrived when promised and took great care of our possessions! They handled everything with care along with a great sense of humor. I cannot say enough good things about this company. The fact they gave a military discount was huge. And our move was actually almost $1000 under estimate. Thank you for getting us back to North Carolina where we can begin our retirement!! Y'all are the BEST read more

Not Golden Retriever Approved I booked this move months in advance, hoping for a smooth transition--especially with a mother-in-law in our home who has dementia. What we got instead was a four-day ordeal that felt more chaotic than coordinated. Day 1: After being told "on the way" all day, the crew finally arrived around 4pm--eight hours late--with an attitude, one guy eating fruit snacks, another on the phone, and two others we never saw. They took two beds (why two? We still don't know) and left trash on our porch. Day 2: They showed up two hours late again, this time with only three guys, and worked until about 2am. It felt like a scramble rather than a plan. Day 3: I ended up hiring one of the movers privately to help with the boxes they didn't get to--because yes, we still had boxes sitting in the driveway. Day 4: I went to U-Haul myself to pick up the remaining 15+ boxes and miscellaneous items they didn't have time to grab. Turns out there was a scheduling mishap--the person who booked our move didn't pass along the right information. Mistakes happen, and the manager who called did offer apologies, but not many solutions. We did get a reduced bill, which we appreciated, but the stress and disorganization were far more costly. I chose this company because of the golden retriever on their logo. I assumed that meant reliability, friendliness, and care. Unfortunately, this experience was anything but golden retriever approved. read more

I would not recommend this company for a long-distance move . I moved from Wilmington NC to Tucson AZ and had my belongings in storage with them for about a month. The original estimate for weight was way off which I was aware of from the weight of a previous move. Had I not gone with the truck drivers to the weigh station after loading I would not be surprised if they would have charged me for the estimate of approximately 8000 pounds when it actually weight about 4000 pounds. I was told my belongings were stored with mine alone. However, one box was lost, and I had another's belongings placed in one of my boxes I did not tape shut. They are evidently self-insured which I neglected to ask prior to the move. It took numerous phone calls and emails to arrange for repair/replacement of some items. Many calls were not returned. My biggest complaint is that the movers did not place any stickers on any items moved including boxes. I have moved cross country many times and alwasys the movers placed stickers on every item. Had I not written my own inventory and numbered my boxes I would not have know one box was missing. read more

I have now used Southern Moving and Storage TWICE! From the beginning to the end, everyone was a total professional! Macon personally helped me with the first move and Suzanne was instrumental in getting my last move from Wilmington, NC to Havre de Grace, MD completed and maintained a great value by adding me to a trip u! Both myself and the other move were able to save some money due to the quick thinking of the sales departmen. If you want quality work by quality people, then look no further than Southern Moving and Storage! read more

The Southern Mover estimator came to our home to physically review what was to be moved. They provided a low , medium and high quote. Based on the visit and the quote we decided not to pursue other quotes. The day of the move they were late and about 4:30 they determined they would need another truck. After several calls a truck was scheduled for the next morning . The day of the move in they were late and when we called they advised that one of the 3 trucks and broken down , when we made follow - ups calls for ETA we were advised that 2 of the 3 trucks had broken down. Finally trucks arrived and after about 60% of trucks were unloaded got a call from the owner advising us that - the actual weight was 70% more that their high estimate and 83% over the high cost estimate. The only way we would get truck unloaded was to agree to the increase and pay it immediately ( we had already given them a certified check for the medium quote as agreed to ) . Than he did offer a discount .The next day I looked closer at the bill and realized not only was the weight off by 70% they increase the per pound cost . In their quote as pounds went up , per pound cost went down - so the " discount" was factored into the price. I followed up with ownership with specific questions and they advised he would review and call me , no call, I followed up - was told the owner would call the next day to review . The next day I got an e mail explaining that although they had professional estimators - it is only an estimate . Not sure if it is total incompetence related to estimating or simply a random price provided to get the business . Once they get your furniture on the truck you are pretty much hostage to their terms - at least with these folks. Unless you don't care about cost , communications and good faith I would avoid. It has been several weeks since our move and we have gotten no follow up communication from ownership . The only thing we have gotten since the move has been broken or damaged items. It appears that Macon the owner responds to these reviews but in our case nothing - We can only assume that the bait and switch tactic used is a common tactic used by the folks - AVOID !!! read more

I would not recommend this Wilmington moving company. So many reasons why... Arrived without a ramp, turned all dressers, buffets, upside down--absolutely no need to have done this, scratched floors at both homes, ripped and damaged mattress and box springs--no mattress/boxspring covers, ceiling and floor damage in stairwell, damaged, scratched furniture (round coffee table and armoire), one of your men peed all over the toilet and bathroom floor, complaints every single time they had to go upstairs, everything that had to go upstairs was a chore, did not move all of the requested items from home to new home, we still have items in our garage that we will need to hire another company to move, the main contact for the move approached me after the truck was loaded to tell me that the charge would be more and it was a far heavier load than what was quoted. I was told that it was by the hour, not the weight. What was I supposed to say when all of my belongings had been already been loaded on a truck...? Extortion. The additional items that were added and I did discuss with Suzanne were boxes. All of which they used a dolly for in and outside of the house. They used a dolly on our hardwood floors to take the boxes upstairs. The approach at the end of the job was awful as well. The way that he spoke to me was disrespectful and rude. It was wrong to charge over $800 more for the move after they had put all of our belongings on a truck. I had no choice or ability to speak with someone. He was only concerned with getting my credit card number. Follow-up was disappointing as well. They could have done the right thing, but chose not too. While Suzanne was kind and apologetic, the resolution should have been presented in a manner to resolve and correct our concern. It was not. They damaged several pieces of furniture, walls and floors in both homes. Highly suggest not using them for your future move. I absolutely hate to leave a review like this, but at the same time I would want to know about this experience if I were getting ready to hire this company. read more

About 2 years ago, Southern Moving and Storage helped move us into our new home, and I regret not leaving a review then. I have since crossed paths with this company in an entirely different way and I feel compelled to share my experience. For our move two years ago, they were so professional, quickly moved through our home loading and unloading boxes - all through the pouring rain. Susan (owners mother) came to check in on us on our moving day, which was beyond kind and gave us piece of mind that this job was important to them. Absolutely nothing was broken and they moved two semi truck loads for us. I could not recommend this company enough for moving services and I'm deeply sorry I didn't share this wonderful experience previously. I crossed paths with Southern Moving yet again today, as a volunteer for the Free Christmas Shop. Southern Moving had opened their entire warehouse for our organization which provides Christmas gifts and essential supplies for families in the Wilmington NC area. The level of compassion this company displays should be commended greatly - they offered their warehouse, gave us packing supplies, and even donated employee time to help us leading up to the event (including packaging and delivering all the items to our event). All I can say is thank you- thank you Macon, Southern Moving, and thank you to your wonderful employees for the generosity, kindness, and compassion for your community. Y'all are an absolute class act. read more

Thus company is very unprofessional...charged us $6500 too keep our things in a dirty warehouse and damaged our $3000 new couch and $1800 leather recliner, and $400 hall tree...as well, lost one of our step ladders, a new blower, and a electrical cord for one of our theater-style sofas. We were told 3 weeks ago there would be a furniture assessment company call us and we've heard nothing and are not returning our phone calls. They don't care because we paid them the $6500 in full. This company should be prosecuted for their wrong-doings and should close their doors! read more

One word....SCAM!!!! If you like your money, don't do it!!!! They keep your money and under quote you. When the REAL movers call to set things up, you have to pay 3 times of what you were quoted with SMS. read more

Do not go through Southern Guarantee to move - they are BROKERS, not the actual moving company! Contact a moving company DIRECTLY... this will save you a ton of money. The deposit you pay goes directly to the broker, NOT TOWARD YOUR MOVE. Also, there will be hidden costs... no matter how diligent you are in providing Southern Guarantee a true and accurate inventory. These companies don't communicate so if the moving company has different policies than Southern Guarantee, you have to abide by the moving company's policy... that's where the hidden fees come in. And Southern Guarantee DOES NOT disclose this. Oh they give vague reference in the fine print, but they are not communicative about ANYTHING when you are coordinating with their representatives. By the time you actually have an opportunity to read the estimate in its entirety, you are committed. They push you and tell you the "quote" they are giving you is only good for that moment. So you pay their deposit and think they are being up front about everything. They are not. In addition, Southern Guarantee ONLY cares about the deposit you make at the beginning... after that they don't care whatsoever how complicated or expensive it gets because you either suck it up and pay or cancel the move and lose the deposit. I feel so sorry for people who have a very limited budget and get handed a bunch of extra costs with no recourse. The movers themselves were fine and are only doing their job... the real crook here is the broker... in this case Southern Guarantee. Finally - pay in cash!!! You will be charged a ridiculous fee to use a credit or debit card. Southern Guarantee will not tell you that... oh they will say you can pay with a credit card, but they won't mention the fees. Overall, this company is shady and unethical and just trying to make a buck. read more

I'm so excited and truly relieved because, after much due diligence in finding a good moving company, we have decided on Southern Moving and Storage Company in Wilmington, NC, to do our upcoming move. They have not even moved us yet but we already feel so comfortable with this choice, a choice we almost didn't make based on reading reviews for a company similar in name (Southern Guarantee moving out of Florida), where folks are leaving scathing reviews. (Southern Guarantee is not even a moving company, but rather, they are brokers). What a terrible misunderstanding to confuse Southern Guarantee with Southern Moving and Storage! Moving your cherished belongings can be quite a stressful and daunting process, and choosing a reliable mover can surely add to that stress - but it doesn't have to, as we're experiencing having chosen Southern Moving and Storage! They are by far the best folks to handle anything and everything involved with your relocation, even prior to the actual move, and in my opinion, you won't find more helpful, caring people. Selling your home, relocating to a new one, etc., is a lot so at least moving can provide some peace of mind when choosing the right company. Southern Moving and Storage is the right company; they are honest, family people - competitive too, so you can rest assured you'll get a fair quote. They have taken their time to assist us with several significant concerns prior to our move and in all sincerity, we know we've made the best choice. We are dealing with respected professionals every step of the way! Give them a call, even if you just want to chat about moving! Lene W. read more

Southern Moving and Storage BLOCKED 3 handicap spaces in front of a medical building today. My 86 yr old handicapped mother was forced to park a distance away, walk where she had to step up, and maneuver around their ramps. They even then had the audacity to call me "Karen" for complaining. They should be ashamed of their behavior! read more

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I called SM&S on a Tuesday morning and Rob, the owner of the cleaning division, called me back before lunch. He had someone out to my place the next day and let me tell you- she went above and beyond what I asked her to do! I was looking for a deep clean (baseboards, fans, vents, windows, blinds... the shit I never do) and not only did she make those things look move in ready, she organized the rooms along the way. She was here for 4 hours and didn't take a single break. 11/10- would recommend and will use again! read more

This place is a scam and they back down from moving you, they steal your money and do not have any customer service skills! Do not give these people your money, they are thieves. We will be taking legal action against these people if that's what's necessary to get our money back for a service we did not receive read more

I would give them a negative 10 stars if it was possible. DO NOT USE these people unless you want your prescriptions stolen, your belongings rifled through and half of your stuff broken. They quoted one price but ended up doubling it. None of my priceless heirlooms were wrapped. They triple boxed some item pushing up box count. When they delivered our stuff they sent 3 trucks and 3 men. Nothing was put in the right rooms and they did not reassemble anything they took apart but the bed frame. There was over 20,000 worth of damage. Have not found everything as of yet. They charged 35k to move 300 miles. Then begged for a tip after the piss pour job.. speaking of piss they pissed all over the floors and expected us to feed them. I warn you this company is awful read more

I agree with previous reviews. If you decide to use this company, get your deal in writing. They just seriously threw this senior under the bus and after agreeing to my moving date the first part of the month, have come back with, we can't do it. I am speechless. read more

This review is SO overdue, but I remembered to write it because I recently recommended Southern Moving & Storage to a friend who is moving into the area. I moved cross-country to Wilmington last summer, and the team was amazing. With all of the moving pieces, they were communicative, friendly and fantastic. The team moved my packed-to-the-gills pod into my house in an incredibly efficient manner, all with smiles and friendly dispositions. They clearly take care in their work and not a single item was broken or damaged. I am so glad that I found them and will continue to recommend them to anyone looking for a moving company. read more

We used Southerly Moving and Storage while doing a home renovation. All of our furniture needed to be moved out while we replaced our floors. The owner, Macon, gave us wonderful guidance and recommendations to make this an easy process. The guys that came to move our furniture out, and then back in a few weeks later, we very courteous and professional. They were kind to our children as they worked and just a were truly great to have around. I couldn't recommend this company enough! Thank you Southern Moving and Storage for doing such a wonderful job! read more

We never know what to expect under normal circumstances when hiring a moving company. Add Covid to the situation and it only gets more stressful. However, not if you hire Southern Moving and Storage. Moving my parents from NJ to NC was no small task. They handled it perfectly and truly made all the difference. Thanks to Ty, Peyton and Nicole. Appreciate all the special attention to detail and patience. Thank you so much. read more

SCAM!!!! DO NOT USE THIS COMPANY. The stole our money!!! Needed 3500 up front and when the movers came they demanded 14,000 total when we told 8500. Even though no services were provided they will not give us our money back. How is this company still in business???? Let's start a class action against these scammers. DO NOT I REPEAT WALK AWAY NOWWW read more

SCAMMERS AND THIEVES!!!! If I could give a negative review I absolutely would! DO NOT USE THIS COMPANY unless you like to be completely screwed over and lose your money. In July 2022, "Ben" at Southern Guarantee quoted me $7064 to move my 3 bdrm home from Boise to North Carolina. I repeatedly tried to give him measurements of things to ensure accuracy and a correct quote. He told me it would be fine and what he was putting in would leave me plenty of extra room. August...comes the day the moving people arrive. They then quote me over 12K to move my things! I told them not happening and told them I'd move myself for that price...which I ended up doing with Uhaul. Southern Guarantee then told me the $2326 I'd already paid them could go towards another move in a year. Fast forward to today. I moved the majority of the things myself cross country in a Uhaul for less than $6k including the gas but ran out of space for bringing a couch, recliner, coffee table and one double bed. I called Southern Guarantee to move what was left in my home now that Ive sold it so that I could use the amount I'd already paid them. Guess what....they informed me that even though I only had those four items that needed moved, I'd still owe them the difference of what they first quoted me....yeah...do the math....that's $4738. I can buy an entire new living room and bedroom set for that. I'm telling you.... DO NOT USE THIS COMPANY!!! THEY ARE A BUNCH OF SCAMMERS!!! read more

Do not use this company!!!! They took advantage of my sister who was unable to move herself due to medical conditions. They first quoted $2900 that required a non refundable $4k down payment which she paid by credit card. Then increased the quote to $7.8k due to extra boxes. And the balance has to be paid by cash, wire, check NOT credit card. Now on the day of the move they said her belongings will take up more room in the truck (that nothing else is going in!!!) and will be another $2k AFTER they have started loading the truck!!!! DO NOT USE THIS COMPANY - THEY ARE A SCAM read more

If you choose this company, here is my advice: 1. Get a detailed, complete, signed quote up front. Immediately get a copy or take a pic of quote with your phone. 2. If you sign or initial ANYTHING, immediately get a copy or take a pic with your phone. Do NOT rely on them to email you the same copy you signed. 3. Get everything in writing; do not rely on verbal commitments. Try to think through everything that could possibly go wrong with your move, and make sure you have contingency plans in writing, signed, and immediately get a copy or take a pic with your phone. 4. If you do not follow this advice, Southern will hire attorneys to 'guilt' you into complying with them. The following is an excerpt from their attorney's letter: "My client is a young businessman trying to do his best and you guys are living on __(zip code 28411)__ and want to argue over a few hundred dollars. But that is your right. How would you prefer I serve you with the suit papers? I guess I'll just have a sheriff since sometimes certified mail does not get returned properly." read more

This company is in one word...GREAT! I arranged the move for family in Wilmington, NC from Maryland. I had several questions, and spoke with both the owner Macon, and Nicole. They were terrific and answered all questions including that there were no hidden or additional fees, which other companies that I received quotes from were not so forthcoming about. As to moving day which was yesterday 5/30, my family only had glowing reviews for both Marquis and Juan. Polite, efficient professional, and summing up when they were finished and the job complete..."They did an excellent job". If you are moving in the Wilmington area, I would highly recommend them for all of your moving needs. Thank you one and all! Jacqueline Fong read more

Scam company. We are out $3,500 and they provided no service to us. They quote a low number and lie to get your non refundable deposit. Now we are having to scramble and reserve a moving truck. They said delivery would be 4 days promised. Movers get here today and say it's 21 days. That won't work we just told them to leave and now we're stressed having to be out in under 24 hours with no moving truck reserved. SCAM BEWARE read more

They scammed us & lied to us. They we're extremely disgusting. Did not reassemble our items & broke some of my furniture.

The worst people I've ever dealt with. I gave them a $6000 non-refundable deposit. And the job total was supposed to be $11,000. Then when our things arrived in North Carolina the price jumped from $11,000 $26,000. And as we unpacked more and more of our things are either missing or stolen. DO NOT EVER USE THIS COMPANY!!! read more

This company is great! I called about a week or so in advance. They had availability that worked and it all went a planned! They did a great job communicating and were on time. The movers I worked with were Jorge and Nathan. Both were professional and helpful. They moved things carefully and put the things where I requested. They were also careful with the prep, putting down blankets in the doorways to minimize tracking on a rainy day. read more

Hands down the best moving company around! The staff is very polite & handle your furniture with care. Would definitely recommend using this company! read more

This was my first time using a moving company and I am so glad I went with them. From scheduling with Susan (who was always friendly and professional any time I talked to her) to Michael and Tyler making such a stressful day for me go so smooth. They were also very professional, friendly and helped with anything I needed. Highly recommend! We already booked them again for another move in our family. read more

I try not to give 5star reviews because everybody who reads the review thinks I must be a relative, but in the case of Southern Moving & Storage, the 5stars are well earned. We had a really tight schedule to purchase a house, list and sell a house, and then pack up and move--all during the holidays. SM&S was exceptional to deal with during a really fraught time. From initial estimate to pack out and then delivery--everything worked without a hitch. The crew who packed me out and moved me was great--polite, efficient, and hard working. The move came in under the estimate and my stuff arrived with no damage. Highly recommended. read more

I booked for a cross country move 2 months in advance. I had a 4 bedroom 2 car garage that needed packed and loaded. I paid for a full service move. They were supposed to pack, load, ship, unload, and unpack at my new house. The people they sent showed up at 5pm on a Friday. It was only 3 people and they had no idea they were supposed to pack. They did not have any packing supplies. They head guy spent 2 hours doing an inventory even though I had already done that over the phone. They left around 7:30pm and not touched a thing. We attempted to call Southern Moving and storage but they were closed. My husband and I got up early Saturday morning to begin packing. We had to pack everything ourselves at the last minute because they did not send any packers. I had also paid for 1600 cubic feet in a truck to move my stuff. Once on site, the subcontracted company tried to get $5000 more dollars out of me saying I only paid for 800 square feet. This company is dishonest and does not deliver what is written in the contract. I messed my back up packing and moving heavy stuff that I had not intended to do. Now I'm sitting here waiting for my chiropractor appointment. read more

The guys were really nice and I appreciated their help. They did not wear a mask, though. I sent pictures and the estimate was four hours and $480 but it took six hours (and I helped) and was $720. Both apartments (to and from) were down a long hallway but I wish that would've been asked in the estimate. Stairs/elevators were asked. They were given the wrong address to start with. Overall, I'm happy that I am moved, they showed up, were on time, and were nice. I wish I'd known it would take so much longer and that the price would be so much more. I had everything ready and helped the entire time and it still was over $200 more than the estimate. read more

The young men who moved us were very nice and pleasant. They were always on time and worked good as a team. However the packing was not very well done. Every piece of furniture has a scratch or dig on it!! Still unpacking, so far one floor lamp, a space heater and one glass shelf were broken in the move read more