I wanted to write this for a car sales person I thought did a really good job. Let's start off with I did NOT buy a car from Izzy at Middletown Toyota. I wasn't in the market for a NEW car. I was looking for a used Lexus, with a few models that I was looking at. I stopped by when I saw a Lexus RX 350L online (and it was at his dealership), but I didn't like the color combo. Izzy came out to help, and I just wanted to see the interior, see how it fit, and ask a question or two about it. It was a newer year than the one I had and the 'L' series is a 3rd row version. It wasn't for me and Izzy didn't try any pressure tactics. The dealership then got in another model, an NX350, newer and priced higher. Izzy set me up on a test drive, and while it was nice, the engine option in it was not for me. It has a 4 cylinder turbo and I wanted a V6, no turbo. Izzy asked me some questions about what I liked, didn't like, and he'd keep an eye out for anything coming into the dealership. I didn't get to buy a vehicle from Izzy; another car, that checked all the boxes I had, showed up at another dealership and I ended up buying that one. If a friend asked me to recommend a sales person, I'd tell them to get themselves educated about what they want and the process and then call Izzy. read more

Well I had to do it. My old ride had an early retirement so we had to come back for a new one. My husband surprised me with a new Corolla. I love it. Thank you for such treatment we were very happy. Its hard to pick when you see so many beauties waiting to get picked. read more

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I brought my Camry in for the $159 special that was listed on their website. When I arrived the service rep says "OK, you're here for an oil change?". I replied I was there for the $159 special which included tire rotation, air filter and cabin filter replacement and 15 point inspection. Her response "Oh, we don't honor those specials", I replied it was on THEIR website. She replied that their computers don't "sync up" with those deals. What the hell does that mean? I reminded them it was 2026, and maybe they should hire an IT person. She replied they have one, but they "can't work the bugs out". I paid $80 for an oil change and drove away in the 4th Toyota I'd purchased from them. I'm in the market for a new RAV4, and I can assure you, it won't be from Middletown Toyota. There were 4 service reps listening to my issue, not a one offered to help, They have gotten worse and worse over the years, but they hit rock bottom this week. Go somewhere else folks. read more

I have bought 5 cars from this dealership twice I have bought new cars and was told I would have free oil changes for two years twice they have used mileage to disqualify my free oil changes they make it hard to schedule an appointment when I tried to get my oil changed prior to 20,000 miles they told me it would be two weeks that would put me beyond recommended mileage for oil change had to pay mobil 1They love to put the years out front without disclosing mileage qualifier over one free oil change they lost my business for good read more

I purchased my car from Middletown Toyota back in December. I have had bumper issues and the auto body did a great job replacing my bumper. The staff was very friendly, understanding of my situations, and helped find a solution. I highly recommend Middletown Toyota for car buying, service, and repairs read more

Middletown Toyota - My new bumper! - Car Dealers Near Me - Middletown, Connecticut

Other dealerships are offering better discounts off MSRP and better customer service. The finance manager sent an initial text message and did not respond to subsequent messages. The salesperson strongly pushed for a deposit, stating that another customer was interested in the same vehicle and requesting a deposit on a vehicle that was not yet on the lot. My experience at another dealership was like night and day. read more

I bought my first car from Middletown Toyota in 1998. I kept that car until I decided I needed a new one in 2006. I bought that car from my boss's son at the time. There was a scratch on it that we didn't see. I brought it to the service department, they fixed it with no concerns. Gave me a free loaner. You buy a Toyota because they last and the service department goes above and beyond to make customers happy. I have not always had the best sales person for a car but this Toyota dealership more than any others really treats a customer above and beyond. I do not have a Toyota at this time but when I need a vehicle again, it will be to run back to Middletown and purchase a car because they do care. read more

Two years - 25 thousand miles. READ the fine print. We were dumb, they tell you 2 yrs 25K but fail to mention that your car "23 Corolla only gets 4 oil changes. Hence I say READ the fine print because it IS mentioned there. We had gotten a couple of texts stating that our Toyota Care Ends 8/31/25 so I made the appointment. Anyway, my wife brings the car in for a 7:00 appt. Then gets a 200+dollar bill. She was surprised but paid. The advisor appeased her saying that the "tire rotation was still free this time". In the meantime the service advisor had texted me a video of the service. Kind of a neat way to keep the customer up to date. Picture of air filters and what work was done. The tire tread was still very good and the tech said that "no rotation was needed at this time." A service cannot be free if it isn't done to begin with. Since I was unaware of the 4 Oil Change Limit at that time, I tried to call "Oscar" and evidently the Service Department doesn't take calls until the Sales Department Opens at 9:00 so I was unable to talk to "Oscar" even though the Text Says "If you have any questions during your visit please contact your service advisor "Oscar Perez". I called the service Department at 9:00 and was asked who the service advisor was. I said "Oscar" the gentleman says "Oh Oscar isn't in today, give me your name and number and I'll have him call you when he is in". I hadn't said anything about what happened at that point, just that I had questions on the service, so at that time I said this needs to be taken care of now. I was put on hold, and he explained about the oil change being limited to 4 changes again. I told him I understand that NOW and that the 5th oil change is NOT free. I told him that this YELP review would be made. The call ended and later I get a call from "OSCAR" who wasn't working today, yet somehow was working. I'm looking at the reviews here and if I was a Dealer struggling with only a "2 Star" overall rating on yelp, I think it would have been worthwhile to give the oil change rather than "Even though your Toyota Care will be over" I'll rotate the tire next time for free". read more

They had the car I was looking for in stock, I know they typically go for MSRP and so there wasn't really any negotiation. I pushed them to run the financing numbers for me and they found me a terrible 6.99% rate. I got a much better rate with Consumer Credit Union (myconsumers.org) 4.59% for the same loan and 60 month instead of 82 month but the credit union dragged there feet so I figured I'd just refi as soon as I got the car. I later found out that the dealership lists cars in TruCar which, if they had told me this I would have been eligible for 3.99%. I called the credit union and they said no problem, we can make an exception if you just get the TruCar certificate from the dealer. Direct quote from Tashalay "what's that"? Needless to say, not a great experience given they basically didn't have to do anything for my business and when they could do something they were useless. read more

What's going on with Middletown Toyota??? First, I had a difficult time reaching the Service Dept. The recording says full. When I finally got hold of them THE NEXT DAY, they don't seem aware of the problem! I want to schedule the annual maintenance. The service staff was rude, and curt. Today, 11/23/25, I tried to leave a message ( they're closed Sundays), and I can't even leave a message not even the MAIN PHONE NUMBER! Maybe if I try and say Sales, they will respond??? Is Middletown Toyota in trouble?? read more

I am thankful for the excellent service I received today when I experienced a car problem while traveling, and this was the nearest Toyota dealership. Two others I called would not take me the same day. Service advisor Chuck Hills helped me solve the problem at no cost. Advisor Tom took my call, and said, "sure, come in. We are busy but we will do our best." That's the spirit! read more

I took my Prius in for basic maintenance, after having repeatedly bad experiences at Hoffman Toyota in Simsbury. I was willing to drive a distance to try and find better service - and I did. From the moment we drove in and met the lovely gentleman who greeted us, and got our car ready to be moved to the service department, I knew we were in for a different experience. He could smile and knew how to greet other humans! This might sound simple, but at Simsbury this was not a given! The rest of the staff were helpful and kind as well. Waiting rooms can often be very unpleasant in general, but this one had several different sections, including a long counter if you want to get some work done. But the best area was outside, where we found a huge glider, complete with a table. It was a very pleasant wait to sit there on a spring day. I can't emphasize enough how happy I was to take the chance on Middletown, especially after my last nightmarish experience at Hoffman, where I had to ask for my car back 30 minutes after my scheduled appointment time, and where they tried to lie to me about my car currently being worked on, when I walked around the back of the building and saw it still parked outside. Not cute! Anyways, it's Middletown for me from now on! read more

will not fix a broken seat belt tensioner even though the secound replacement failed on a 5 year old certified used bought from the dealership back in feb of 2022 and in 2023 it needs it third driverside seatbelt. when clearly its a shitty design issue with the seat belt housing. I can't use a federally mandated safety feature that all vehicles are supposed to have but yet toyota twice has made me wait a week to have a working seat belt so if I get in accident I wont die or be seriously injured from the manufacturer/dealership not accepting responsibility for their mistakes. I have bought two toyota avalons from middletown toyota. this will be my last toyota I ever buy and from this dealership. read more

Middletown Toyota - my second new replacement broken again due to a shitty belt assembly housing. - Car Dealers Near Me - Middletown, Connecticut

I took my car to this dealership for a paint recall to get my car back destroyed my car inside and out are ruined and the entire car needs to be stripped down and redone I found out they are not a certified body shop which they said they were and when questioned about the job they did on my car The owner told me to sell him my car or get off his property cause he'll never be able to make me happy and he agreed the car was disgusting, I have the entire video of him saying all of this but did nothing to resolve the problem when I took the car to other Toyota dealerships I was able to find out that the estimate was written wrong and everything about what they did was illegal. They replaced items that were to be new only due to structure and safety ! So they are in big trouble !! The painted up to moldings and never removed anything ! They also clear coated dirt right into my paint. It's unbelievable. Unbelievable what they did.the paint is already falling of the car after three months !! read more

Middletown Toyota - Disgusting work - Car Dealers Near Me - Middletown, Connecticut

Went in for a paint recall and my vehicle was destroyed inside and out parts not installed and terrible customer service, I should have know when I saw the quality of employees running the "dealership" more like a scamship. The body shop here is horrific. Stay away! Ownership is no better highly rude and unprofessional. DO NOT RECCOMEND. DO YOUR HOMEWORK AND GO TO A QUALITY DEALERSHIP. read more

I went for an oil change and they told me I need to replace the cabin air filter and a bulb. Less then an hour later I was told the total was $307.27! I couldn't believe it, a months car payment wasted. Labor was $125 alone. I hope at least the mechanics are getting paid $125 an hour because I'm seriously wondering how they can charge so much for labor. I do not recommend getting your service done here. read more

Middletown Toyota - Absurd bill - Car Dealers Near Me - Middletown, Connecticut

Anthony helped me get a Toyota camry sse and he was very helpful and did his job very well had great communication skills and was very clear on what he said read more

I give this place a zero ! They were terrible! Made an agreement with me that they had no intention of fulfilling. The manager was rude and condescending. They all admitted to making a major mistake when ordering my vehicle and agreed to return my deposit then called back and said they changed their mind . Worst experience ever . read more

Bad Toyota dealer! Horrible customer experience! Would not provide OTD pricing or maintenance package pricing over email. Instead kept asking when I could come to the deaelership in person. I asked twice, can you send over email? It saves us both time! They ignore my emails. They clearly do not value the customer experience and will only do things their way...AKA to use pressure to try to Jack up prices or try to squeeze everything out of you. read more

Just called Service to have a tire pressure leak checked on my new Highlander. They said they're short handed an mostly couldn't help before closing at 5:30 pm for the Memorial Day weekend. BTW - I called at 12:30 pm? Doesn't safety come first? read more

Traded in a car here 2.5 years ago towards a brand new Tacoma. I was told they "LOST THE CAR" before I could get my plates and the rest of my stuff (stereo, amp, subs) but they would "take care of everything" for me. I should have known when they never even collected the car's title that this was going to be a mess. Now I am being told I am responsible for $300++ of parking tickets (issued nov 2019, collecting fees) for a car I haven't seen or in two and a half years. I thought having purchased a $25,000 truck, they might want to assist their screwup but no one seems particularly concerned. In short: Go to Hoffman. Edit: 6/5/2020 I am still getting parking tickets for the plates this dealer lost. Douchebags. Edit: 8/18/2020 received ANOTHER ticket despite being told by dealership that this would be "taken care of " read more

We just bought a used Toyota from Otto and I can't say enough nice things about him. He treated us like we were buying a brand new car instead of a used vehicle. The vehicle, itself, is 15 years old but looks brand new. I was told they don't usually take in vehicles this old but made an exception due to the pristine condition of the car. We were given the Car Fax and the maintenance and all the repairs that have been done on the car. Luke did all the paperwork for us including the transfer of the plates from our old car to this one. Our insurance agent sent the new card to Luke and handled that for us. It was the most pleasant and easiest car purchase we have ever made, and we have purchased MANY cars, old and new, over the years!!!! Thank-you Middletown Toyota and all the great people who work there. We will be back next time to purchase a NEW truck. read more

If i could give them negative stars i would be the 1st person to give it for this dealership. My husband and i was here to trade in our Mercedes C43 for a rav4. Everything went smooth until there sale manager came out to check on the car. Everytime i traded in the car, noone ever rev. the car but their manager acted like there car and rev it for like 6th times. He just got into the car put it to sport mode and do it. OMG. I was so mad and my husband told him many times the car engine still cold dont do it anymore. He wont listen. What a no brained sale manager. Dont ever come here for the trade in. They will ripped your car out. The salesman is Sokol, the sale manager never give us the name. So if you are in this dealership please avoiding them. read more

A little of three weeks ago my mother and I drove from Boston to purchase of 2022 Toyota Tacoma. Our salesman was PAUL JIMENEZ. Let me just preface this by saying it was a nightmare during the process up until right now the only reason why I let my mom close a deal there. Was because she really wanted the truck. For starters, PAUL JIMENEZ had none of his paperwork in order. Our insurance agent was ready to communicate via phone and email. PAUL JIMENEZ made no effort to reach out to our agent to close a deal instead use me as a middleman on my phone to run around the dealership to find him to relay messages back-and-forth.. I was doing this for five hours. Without even paying attention to the current deal, he was trying to weasel other people into sitting down on the table to start a new sale.. he took his time to send important documents back-and-forth, knowing that our insurance company hours would be closing. The only reason the deal got closed was because I was sprinting around the dealership, looking for him, and then running to printers to print out his stuff while he's dealing with other people that did not call ahead of time that just walked in. He deliberately offered us two grand under what our trade-in value was. After we got the truck, they realized that they did not have a master key on them so they gave us a spare key and said that they would be sending a master key in the mail along with the registration. They never sent a master key. My mother had to go to a third-party in acquire one. They also do not include the mats as well as removed other miscellaneous components that are supposed to be included with the vehicle. It's gonna be coming up on a month and my mother does not have the registration mail to her. She's been on the phone with everybody and apparently. PAUL JIMENEZ waited a week to send in the paperwork and then messed that up and then took his time to send it to God knows where. Every single time we have called in regarding the key, the mats registration, etc. he has consistently avoided talking to us so we had to talk to management instead. The epitome of a weasel and like I said the only reason why I let my mother purchase a truck was because she wanted it. We're so checking the truck for other things that are missing they're supposed to be included. read more

I saw a 2022 Tacoma on 11/5/21 on Middletown Toyota's website and called to confirm availability. I spoke with Gena Simmons and was told the truck wouldn't be in till mid-December. I was fine with that. I asked about pricing and was told that I would be charged MSRP for the vehicle. I was pleased with that considering Tacoma's are sought after anyway and with the current shortage, most other dealerships are charging several thousand over MSRP. I had her email me the out the door price including all charges. Vin etching was included in the itemized pricing and I told her I didn't want it. She said that sales manager would suggest I get it but to discuss it when I go through receiving and signing the sales contract. I said that was fine and gave her my credit card number for a $1,000 down payment. She said my card would NOT be charged until I signed the sales contract which she said I should receive it in a day or two. Early the next day, 11/6/21 I received the sales contract through email from Otto Ficken and the sales contract had the vin etching included. I emailed him back immediately and told him I didn't want it and to please remove it and send a new contract over. Meanwhile I checked my credit card and I was charged the $1,000 deposit even though the contract had not been signed yet. I emailed him on 11/7 two more times (not realizing they were closed on Sunday so I shouldn't have expected a response that day), again on 11/9, again on 11/11 and lastly again on 11/12. Never once did I receive a response from him. I also tried calling but every time I called, he was with a customer and never returned my call. I decided at this point I did not want the vehicle and tried calling the dealership on 11/12 to cancel. I was told the owner is the only one that can cancel this transaction and he was "on vacation". It seems odd to me that he is the only one that can do this and if he is away on vacation, I have to wait for his return to cancel? Frustrated as I was, that same day I decided to just dispute the charge on my card with Chase. They said they would put a hold and I wasn't responsible for the charge. They would give the merchant two weeks to respond but the charge wouldn't be removed from my account until two weeks was up. Also on 11/12 I decided to email Matthew Martin who is the "General Sales Manager". This guy was the absolute icing on the cake. I decided to let him know that his staff has been completely unresponsive and because of it I didn't want to move forward with the purchase. His response was "I see you asked for vin etching to be removed and you can get this cheaper elsewhere. I have moved the Tacoma to another customer. I will advise our credit card company of your cancelation. Have a great day." He also didn't seem to care that his staff was completely unresponsive and I got the notion that he was sticking up for their poor communication over me, the customer. Meanwhile the date is now 11/21/21 and the charge remains on my credit card. Clearly Matthew didn't "advise our credit card company of your cancelation". I ended up going to Colonial Toyota which I should have done in the first place. They actually know how to treat a customer. 11/26/21 Update: Owner's reply below did not address any of the concerns I noted. 11/30/21 Update: The $1,000 deposit still remains on my credit card read more

I had to have some work done that needs oem parts and if I bought them from online Toyoda it would be $799 and this dealership charged $1000 for parts and $145 an hour for labor. So I spent well over $500 on labor. Normally I'd have a family friend do work on the suv but he couldn't do this job in the time I needed it. This dealership: I know has bad reviews for many reasons but I tried them out and they did the work right. I had it inspected by my family member n friend who works on cars. The ride is smooth and runs good. The only thing besides the cost of $1500 was the wait. I'd go here again if NEEDED ONLY. Some jobs need the dealership if other garages won't use oem and warranty the parts. Also I knew ahead of time what needed to be done and I asked for just that. They didn't give the inspection list that they normally do which surprised me. But on paper it said they did. Check your invoice and read the small print always even if their in a rush to get you out. read more

I leased a new Camry from these guys and was 100% satisfied!! I thought they treated me fairly we're honest and delivered me my new car as promised I will be headed back there in 12 months to get another one! read more

My Toyota 2019 rav 4 was hit in the back. My back hatch door is damaged beyond repair. I have been waiting 3 months for a new or used back hatch door From Middletown Toyota I spoke with them yesterday and they have no time frame as to when they will receive one.It could be 3 months to a year. This is not acceptable.. I have no use of my cargo area. I also was suppose to have an auto butler yesterday and was told I would need to pay for the cleaning because of dog hair. I took pictures , there's is not much in there and they have done it when my vehicle was much worse with no charge. I DO NOT RECOMMEND THEM. I thought Toyota was a stand up company .... A year and a half into my vehicle and I am regretting my purchase from them..... read more

If I could give less then 1 star, I would have. Went into this dealership last month to look at a truck they had on their lot. We asked about financing at first, but once the loan came back with a huge down payment, we said no we will pay cash outright. We had 3 different purchase orders. Msrp on the truck went up on them, they added a warranty after we said no warranty, and changed everything on us. Today, I get notice from capital one, that my husband and I have a loan through capital one for the truck we were looking at. We never got the truck, never finalized the paperwork, never registered the truck, so how do we have a loan. We were told to leave the dealership after we asked them to remove the extended warranty from the paperwork and to put the price of the truck where it originally was! This dealership, Ray (Finance manager), and Matthew (General Sales Manager). screwed us, took a month of our time, and we never even got a truck! My lawyer will be dealing with them next. read more

To all the dedicated crew from Middletown Toyota: ...we have no words to express our gratitude, for your time and efforts while working with us. All your understanding, enormous amount of help and operating on professional level, did not go unnoticed. Looking forward to work with you in the future..... .........we salute you ! Matt&Sylvia read more

I walked into the store nervous about purchasing a car. Victor Ortiz listened to me, answered all of my questions and brought me to see a few cars. He suggested one particular car, explaining why it would be the best one for me. I drove the car and decided that it was the one I should purchase. He helped me with everything to get me ready to drive it home. Before I brought it home, another gentleman, John, sat with me in the car and explained everything I should know about this one. I am not the brightest candle on the cake and a few days later, I drove back to ask John some questions about things that I did not remember about. He was very friendly and I now know how to work many things on the car. I also went into say hello to Victor and he was very happy to see me again. He explained a few things that I was a bit confused about and before I left, he said that I can come back any time I need help. I feel like this is 'My home away from home'. read more

My partner and I had the best experience with this Toyota, especially with the craziness of buying a car post pandemic. Joey was the most hard working and patient salesman we could've asked for. He worked with us for weeks at all hours to get us the car we wanted at a price that was comfortable for us. We definitely recommend this store and Joey. We will be coming back for sure in the future!!! Thank you!! read more

I ordered my GR86 from Al Gonzalez in late March of 2022 and they were the only Toyota Dealership I could find that was not charging "Market Adjustment". They stayed in touch with me and were very patient when I was calling to check the status of my order even though the supply chain issues made it impossible to predict when I would receive my car. I picked it up recently and Al and the rest of the team could not have made the entire process any less stressful. This is the second vehicle I have purchased from Middletown Toyota and it will not be the last. Thanks very much for all of your help and having the integrity to be one of the few dealerships out there not price gouging. read more

Unethical dealer that does not know what they are doing & when I confronted them for the mess they had made & return the car for breach of contract, the owner Joe had threatened to call the police on me. I bought a 2019 SUV from this dealer along with extended warranty of 7 years and 100,000 miles & walked away with assurance and paperwork showing that. This was the only reason I bought the car. They even said that it was certified & also gave me a certification number. After 3 months I discover that not only it is not certified but there is no warranty coverage on it. This too I discovered when I called Toyota Financial Service & asked for paperwork if my warranty coverage as I had not received it despite it being 3 months. When I called the dealer, they transferred me to 4 different persons whereby each kept passing the ball. Finally a guy called Jeremiah, who was helpful offered to provide some assistance & gave me the certification number and the warranty details. Called Toyota Financial Serbices & they said that certification is not valid. So I decided to come to the dealership in person & return the car for breach of contract. Instead of accommodating, acknowledging their mistake & finding a solution, the owner storms in & threatens to call the police. Go ahead Joe, I want the police to come. I am waiting. One of his helpers offered to give me new 125000 miles & 7 year warranty instead which I refused because now I do not trust this unethical dealership. I want them to take the car back.i will go to court for breaching of contract & selling me a car on false pretenses. I will also file a complaint to Toyota. If you are, planning to buy a car from this dealership, please stay away. read more

I do not recommend you go here at all. A family member of mine had problems with their Lexus and they billed him over $800 - a couple days later, same issues arise and he goes back asking questions and they hand him another bill. He declines getting his car fixed there and we both go to a Lexus dealership. We learn that Toyota Middletown not only DID NOT fix the problem, they took OVER $800 FOR UNFINISHED WORK. They did not offer to return the money or re-do the job when they did wrong on their end. Do NOT come here to get work done on your car, even a tune up. They will screw you over by overcharging you with undone work. Absolutely unsatisfied and still upset about how they handled this situation. Very unprofessional. read more

Carefully Consider this before you enter this dealership On 4/22/22 my daughter entered into an agreement with Middletown Toyota to purchase a new 2022 Camry. To show her sincerity and good intention she places a $1000 deposit NOT $100 on a vehicle that is one state over (New York) she's told, and will be delivered in day or two at the furthest out a week. The need for the vehicle is vital for work at Harford Hospital. She's a frontline worker (nurse) and her latest vehicle had been totaled while she'd been away in Georgia. Was Middletown was fully aware and informed of this? Yes. The story changes weekly. Two weeks became 4, 4 became 6, and the latest was we're expecting it by the end of the month, but no guarantees. It's a nationwide issue she's told. What your neglecting to have the vehicle shipped?. You couldn't have had the Reg or temporaries slapped on it and had one of your employees drive it here? Now she makes them aware its costing her in excess of $280 per week for a rental vehicle and she needs the vehicle. Again best we can do, the holdup is the transitory chain. But we'll rent you a vehicle for $250 a week. Might you be genuine and offer a loaner until we can deliver? A lot of incentive here! For what? To not move on the ordered and promised vehicle that might or might not be here in a week? a month? And make and take advantage of a unsuspecting trusting young Asian Lady. Gee any chance of the Almighty Racist playbook here? Well we'll use it too!!At this time I'm sure any with a pulse would have cut ties and went elsewhere. She needs transportation. So we find a dealer in Norwich and she buys a Camry from Charles Toyota. After another sleepless night and day she finally gets a car. Now my daughter the Unfortunate trusting young lady she is informs Middletown Toyota of her purchase out of desperation. And assumes they Middletown Toyota will do the MORALLY right thing and reimburse her Money. But not so fast. The small print which was never properly disclosed or reviewed by the sales Deceptor Sokol Etemi. It gives the dealer authority to take up to 120 OR MORE days provide her the vehicle. Knowing this she wouldn't have agreed to this because as we all know for the potential of multiple negative impacting reasons. She clearly said that to Middletown on all contact conversations. Long /short. They've refused to reimburse my daughters money and basically have sold their souls as the Baseball-Card-to-Kids dealership we and now you know they are. If they'd do this for a $1000 how low will this Unethical Immoral Batch really go?! And the saddest thing vehicles can't be found. Most are sold before they hit the lots. If and when this car finds its way here it'd be sold in a day. And in all likelihood for more than my daughter was willing to pay. We've been told by salesman in Norwich that they actually know of some (Gee any of this getting thru) that WILL up sell and order more to cover their false promises.And sell out from under waiting customers. And it seems these thieves know it and are willing too. My daughter did absolutely nothing to deserve this loss of money. She acted in the best interest of herself employer the community. As I stated earlier, she's a Nurse at Hartford Hospital. You know the people that put themselves at risk during this plandemic. One of the good soles that were put on the front line for these immoral cratons. They did absolutely nothing to deserve this money.. You've been warned. We have contacted corporate, Better Business, and shortly the States Attorney General. I will keep all posted. And Matt Martin the General Sales Manager has been aware and supportive of these practices. And let's face it these practices are promoted from the owner Joe Klimas down . Rah Rah Rah Go Team Evidently deceive,lie,hide,and, steal. Stick with it they'll go away eventually. Now go ahead and tell us how much time and effort you have vested here. Hey Joe?. How would you feel if this were your Daughter. And you promote this towards a frontline Hero. Imagine what they'll do for /to you. A thousand dollars for your reputation? What Garbage You All Are. Wrong Wrong, Wrong Did I mention Wrong. You are exposed for the Moralless Unethical car Dealershit you are. Len Worski pissed off to all ends Father of a Decent Dedicated Young Hero Screwed out of a Thousand Dollars by these Moralless Pricks. And yes your right Big Joes always on vacation and not available for conversation. Is he taking a page from this corrupt pc of shit in the White House? You get what you asked for if you buy HERE! My daughter DIDN'T!! You've been warned. read more

STAY AWAY!! This business has no business being open. I was working on a deal and they said I would need another $1,000 to get to the payment I wanted. I said no thank you I'm all set. My salesman said hold on a minute and went out back to talk with someone. He returned and said we can get you to that number if I put $1,000 down that day so I did. I returned and signed the paperwork a couple of days later thinking everything was good. They said they will register my vehicle within the 7 day allowed. On the seventh day I texted the salesman at 8:22AM and he said I'll check into it. He texted me at 12:14PM saying someone was working on it and they will get back to me. 5:20PM I texted him back and he said I can call the manager myself and gave me his number. 5:25PM the manager called me and said they didn't charge me enough sales tax and I owe them another $1,000. He said because it's there fault they would pay half. I said I would like my money back and he said he will get that going for the following morning. No call the following morning so I called at 2:00PM and asked what was going on. He said he talked to the owner and he said he's not going to give my money or trade back and I can pay the taxes on my own and register it. I had no choice but to take his offer of half or I would have a vehicle to get to work. Do yourselves a huge favor and stay away from this dealer!! read more

Happy New Year Toyota of Middletown, CT! Treat people as you would like to be treated, might really help in the sales department. read more

Does not know product being sold. I contacted customers service to get a quote on a 2016 4x4 SR5 tacoma 6 cylinder 6ft bed model that Toyota advertises on there site. I was told that model with a 6ft bed does not exist and I would have to buy the sport model to get a 6 ft bed that cost $3,000 more that the SR5. I was able to find the SR5 6ft bed at several delears in the state. I finally purchased a 2016 4x4 SR5 tacoma 6 cylinder 6ft bed below MSRP a Manchester dealer. read more

You know what? It's the best car buying experience I've ever had... really. And it was a used car too. Bob Blakeslee, Internet Sales Manager. Yes, in some ways he does exude that stereotypical car salesman persona - smooth, charismatic, makes small talk to soften you up, etc. But at the same time, he knew when to back off. He could see that there were times that I was getting nervous, and had the presence of mind to let me sit and stew over my decisions. Overall, he was exceptionally professional from start to finish. Gas mileage and price were my top priorities, not glitz and glamour. So I walked in expecting a Corolla, but I walked out with a Prius! Bob was willing to take me to the "holding pen," i.e. the lot of traded-in cars that haven't even been inspected and restored by the service staff yet. Amazingly, we stumbled upon a 2004 Prius with a mere 53,000 miles on it. $11,500 was going to be the selling price if sold to the public. We negotiated down to $10,000, which put the car into my budget range. Got 3.19% financing on about 2/3 of that, giving me payments of only $210 for 36 months. And it all went down in LESS than 24 hours. Give credit to Marylin the financing gal for that. In tandem with Bob, she helped me secure financing and finalize the purchase at light speed. Even when I found an issue with the car after having it for two days, it was immediately taken care of. The steering wheel alignment was off - not a huge deal, these things can happen with used cars. I stopped by after work for an hour, they did an alignment for free, and I was back on the road with a nearly perfect used car. Showed up at 4:30PM on Friday, drove away at 3:30 PM on Saturday. Beat that, every other dealer ever. read more