I have used Hermitage Tire Center to take care of my cars and SUV for years. They do fantastic…read moremechanical work to keep my car running smoothly and reliably. I buy all my tires here and would never change to another dealer. The people who work here are always polite, patient, and professional and the wait area is clean and comfortable. I have always found the price of their work to be reasonable and well explained before the repair job begins.

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

Gram assisted me in a timely manner and was very kind. He made my first time experience well. Will…read morerecommend and come back for my tires.

This place saved my life! I don't know how to change a flat tire and I called them since they're…read morecloser and they said we'll help ya out! I'm glad they did and I highly recommend yall to stop by for a quick fix or some good car service.

The staff was super friendly. They must have had 15 people working there. I had a nail in the…read moretire and patched it in less than 30 minutes on a Saturday. Over a year ago I went to a different tire place and they said I needed a new tire but Discount Tire was able to fix it and I never had any problems with it so I went back with this flat. When it is time for new tires I will go back there.

My tires had a lifetime warranty, they replaced a couple of them over the years too…read more Comfortable waiting area and pretty speedy replacements, great customer service. Thank you Discount Tire.

So I didnt need tires, nope, but i had filled a 5 gallon gas tank with a few gallons and just got…read moreout of church and decided to just put it in my truck. Problem is, that darn gas spout didnt work properly. I wrestled with it before asking for assistance. The young man there was so kind and helped me put the fuel in my tank so i didnt get any on me. I appreciate the help, especially because it was mothers day. Thank you so much!

Update- 4/29/24 Someone named Lee who is listed as a…read morebusiness owner of Firestone responded to my review by thanking me for the positive review and stating they hope to see me soon. This is an example of him reading not to comprehend and responding without compassion. The review wasn't very positive and I ended my original review stating that the relationship with Firestone has been soured and I'd probably never return. To him, that's positive and means they'll see me soon! Steer clear, there seems to be much more than car knowledge that they lack here. This will be an honest review of my most recent services with Firestone. The people that work there are awesome and it pains me to have to write this review. I have been a customer of Firestone since 1999, starting at the East Nashville location. And getting to know Chip and Tony pretty well. I started to frequent the Hermitage location in 2022, and the for most part, I've always had a pleasant experience. Craig was a breath of fresh air, and while Justin and I had a rough start, he's been amazing as of late. However, this is about some ongoing issues I had beginning in March of this year. I went in because during an oil change they told me that I needed to have an axle/ cv joint replacement. I returned to have this service completed and told them about a noise I'd been having when I accelerate. Justin said the issue may be the axle and cv joint and since they were replacing the noise should subside. When the repairs were completed, I was still hearing the noise and I returned on 3/10/26, to ensure they had completed the repair properly. Justin had them check and he came back and stated that upon inspection, that the issue was my two front wheel bearings. I went ahead and had one completed that day, and was still hearing the noise when accelerating. I returned that Friday on 3/13/26, and had the other one completed. However, upon completion, the car was still having the same issue. I reached out to Justin on Tuesday, 3/17/26 and explained to him that I was still having an issue with the noise. He told me to bring it back to have them check it, but I've been missing work, back and forth with this car, so I told him I would when I could. Justin was super nice about it and said, he would make it a priority when I was able to come. However, I ended up taking it to another mechanic. I explained to him the issue about the humming noise when accelerating. They checked and said both of my rear wheel bearings required replacing. They replaced both of the rear for $475.00 and I've not had the noise issue since. However, the front does vibrate sometimes, but not like before, so I am wondering if I ever needed the front's replaced and if they were properly replaced since there is still some vibration when accelerating. Overall, I ended up spending, $1,319.92 in a two week span and the issue was never resolved. Again, I'm not blaming Justin, but when I did ask, why was it that I was being told something different each time I came in, he stated that different mechanics do inspections differently. However, you would think all mechanics would check the same things, if that is the chief complaint. My car is now repaired, but this encounter has definitely soured my relationship with Firestone, as I no longer view them as a trusted partner. I think inspections should be the same across the board or as similar as possible to avoid these kinds of things and to find and correct the proper issue the first time. That wasn't my case and after being a loyal customer in both East Nashville and Hermitage for over 29 years, I'm not confident that I'd recommend Firestone to family and friends, or that I will continue to do business with them either.

Highly recommend! I've had two separate times where I had tires losing air and they got me in quick…read moreand were able to plug them in under an hour. They charge very decent prices and have had great customer service. Don't go to discount tire or tire discounters they will rip you off, come to this place! They won't overcharge and will get you in and out! I'm very happy with the service here!

A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

My daughter curbed her tire at school and was stranded there. I thought I'd just throw the spare in…read morefor her but didn't have the right tools or lugnuts because of her aftermarket wheels. Veterans Roadside Rescue saved the day and arrived at the scene within just a few minutes. Tyler was very professional and courteous. I will never use anyone else for towing or roadside assistance!

10/10!!!! My car had a flat tire after some snowy weather and I lucked out with these guys. They…read morewere so thorough, funny, and fully honest about everything -- checked my (pretty much dead) battery as well and walked me through the process of changing my lug nuts due to an issue. They picked up all of the needed parts for me and called me at each shop to OK the prices, dropped my tire off at their vetted shop (after they stood in the cold searching for leaks for over an hour the night before), and put it all together in one single day. Saved my day and made it look so easy... I might not ever have to bug my dad for car advice again!

I have been going to San Martin Tires for 15 years for flat tire repair. If unrepairable then…read morereplaced with a used tire. You pull up and in minutes you're being helped. Last time, they plugged my tire without even getting out of my car. Have also used them for complete new sets of tires, full breaks, oil changes, alignments, and today they are changing a control arm. Always busy but always well taken care of. Best of all, they are very affordable in comparison to chain repair shops. Support local businesses.

I went in to get a slow leak repaired. Everywhere else it was a 90 minute wait. San Martin was…read morefast. I had one person ahead of me. In 10 minutes I had a small screw removed and a plug put in place. They also checked my PSI on my other tires. This place is a great place to get tires fixed. I will definitely go back when needed.

Took my van here to get tires a few years ago. They told me about a test to see if it needed to be…read morebalanced. I assumed they would come out and tell me it needed to be, knowing I would most likely pay for it. I was shocked because he came out and told me I was all good and did not need to pay for an extra service. That experience sold me, because I was treated honestly. The staff is friendly and they work fast. Careful for old people in the waiting room who listen to the customer t.v. too loud...I recommend headphones lol.

I don't think they are necessarily bad but I did buy a Tire a few years back, that felt like it had…read morea big rock in it every time I drove it 25 miles an hour it would bump like it had something stuck in the tire! I took it back. They gave me another tire and it did the exact same thing. I called them back and I said what's going on? Did you put a new tire on for me? Yes, we did. I said well what happened? He said, " it was a defective tire", and "now the second one is defected too?! I said "I need to speak with a manager", he came on and they gave me some top of the line tires. So they made it right! But then I went another time and when the young kid lifted my air filter, he didn't know that he had popped off the screw that holds it on underneath...on the Toyota's, it's underneath so two days later, I have a check engine light come on, I had to take it back. They called me and said we are gonna have to put it on the computer to figure out what's going on with this and that charge will be $95 and I said well it's something you did because it wasn't on before They said well that's the only way we're gonna know what's wrong, so they convinced me I needed to pay, but then I ran into an old friend who is a mechanic.. just happened to be at the same Taco Bell as he was! He said "no call them right away. I know exactly what they did Tell them you want to get your car back and he said bring it to me. I'll fix it", and sure enough he did. He saved me $100 but my goodness do they hire unexperienced young kids, who dont know how to deal with different cars? Arent Toyotas pretty mainstream cars? I thought?! However, I do not think they mean to do something like this. I think it's just the luck of the draw. You have to double check things and have to know a little bit. Otherwise their inexperience can be your loss!

I totally recommend Total Automotive to all my friends! I…read moremoved here from out of state and was worried I wouldn't find a reliable, honest mechanic. I found Total Automotive and when my car older car goes into their shop, I know things will be done correctly. I had one question about my service one time and almost immediately the owner reached out to me and my question was answered.

Very disappointed with my experience today. Made an appointment last week for a 9 am oil change…read more Brought in a $49.99 coupon and was informed the price is now $5 more. When I mentioned he should honor it, he said okay. Dropped off on time and walked to Nadeen's for breakfast. Upon returning just over an hour later, I saw my car in the stall. I asked the guy at the desk how much longer and was told it was being worked on. We sat outside in the blazing sun because their small waiting room was full. After several minutes, we noticed a mechanic start to look at our car. I asked him how much longer and was told he just needs to drain the oil and refill it. So more-or-less, nothing had been done over the past 1.5 hours! I asked if the tires had been rotated and was informed they didn't need it! What?! Leads me to believe the full safety inspection I also paid for was not done either. Two hours later, the oil change was complete. I told the guy at the counter that they should not make an appointment time they can't honor. His reply was that they needed a stall. Again, a 9 am appointment should not be started past 10:30 am! My previous oil changes here were very positive experiences, yet this one just made me decide not to do business here again. Terrible customer service today.

My heavy duty Subie Forester Wildebeest picked up a rather large screw, which fortunately did not…read moredeflate the tire immediately. I called these guys on a Sunday no less, they were open and said to bring the car in and they would take care of it. They did just that and in record time and for a very reasonable rate! I was very impressed with their service!