Great service! Im was super exited to have a new car and i met all expectations getting it from…read morethere

Bought a used BMW with the "3 month warranty". The vehicle immediately had coolant issues, broken…read morewater pump, radiator, several other issues. This dealership offered me slaps in the face, and now I'm stuck with this money pit already close to $5k in repairs. Owned by Oxmoor group out of Louisville, and I will be reporting to the KY AG consumer protection attorney. Anyone with a similar experience with Oxmoor Auto group is encouraged to do the same.

I've used Rite Way several times now and every time it has been nothing less than stellar service…read morefrom the person who answers the phone to the person who installs the glass. Cannot recommend this place enough. Best in town and significantly cheaper than the big name guys. This time I brought in a rear windshield that was an after market piece, but it has a manual window on it which is why I wanted it. They installed it quickly and it was a flawless install. It's set perfect and there are no leaks after waiting 72 hours to dry then two trips to the carwash and a hose test, I water boarded the heck out of that window, no leaks anywhere and I tried to find even the littlest of one. Super happy I got the window and got the Rite people to install it. If you need auto glass work Rite Way will come to you or you can go to the shop, they will get you taken care of quicker than and considerably cheaper than the big national company even if they have to come to you. Just call Rite Way you won't regret it.

Excellent communication, service and made me feel heard. Lifetime warranty. Definitely 10/10.read more

Glass america got my windshield replaced and calibrated in an hours time. Very fast and efficient!read more

My car was broken into (driver's window smashed) overnight last week. I call Glass America Friday…read moreat 3:00 PM to order a new window. They said they would be out Monday to install the window. It's now Thursday and after several calls to Glass America, multiple rescheduled appointments on their end and still no replacement window for my car. Glass America dropped the ball several times and made no attempt to understand my frustration or make things better. I have cancelled my appointment and suggest you look elsewhere for your car window replacement.

Andy Workman, service manager went above and beyond to help my senior mother in law with her…read moreHyundai tuscon with needed repairs for a electrical draw. he was courteous and contacted Hyundai about her situation . her cost was minimal thanks to his efforts and hyundai excellent customer support! thank you again for helping a senior with very limited income. hope this finds it way to owner and you get proper recognition and raise.

I have bought two vehicles from the dealership and I got my daughter to buy her vehicle there as…read morewell. However, I will never get a vehicle here again because of the aftercare. I took my vehicle in the latter part of 2023 and the manager himself of the service department did Diagnostics on my car and found the issue and supposedly ordered the parts that were needed. However, never heard from them about the parts. So I called and talk to Alexa and she discovered they have no record of me coming in or any parts being ordered.so Im stuck with waiting for almost 2 months to have my car brought back to do another diagnostics on it. I'm not sure what happened to my visit and the parts order.

Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better

This, by far, is my favorite Valvoline between Georgetown and Lexington. I almost always get in and…read moreout quickly. I bring both of my vehicles here; and the excellence that I have received here time and time again, will always keep me coming back. Recommendations are always made from the employees; and honest communication on what I need right now and don't need, is something that you don't get from every company out there. I brought my Chevy Cruze in last week; and some of the things that they recommended, I took them up on it. Unfortunately, some didn't work. One of our tires, the lug nut to undo to balance the tires, wouldn't budge; so they suggested I take it to another shop to have that fixed and replaced. The manager found a nail in one of my tires and told me my tire was down to 10 lbs. He kindly took pictures for me. I had taken it to other places; because I knew something was wrong with the tire, and no one ever found anything. SHOUT OUT to the Manager for catching the one thing no one else could!! After the oil change and the Fuel System Modern Engine on my Honda CR-V, I was on my way home. Unfortunately, as I continued down the road, it was hard for me to accelerate; and I couldn't go past 3,000 RPM's because my car would slow down severely. I went back to Valvoline and shared my concerns. Mason came and looked at everything and just had me pull in front of their doors and helped me figure it out. Went back home and on the highway and everything was fine. Mason and the manager were helpful through it all! I will ALWAYS come back here!!

My wife had the awful pleasure of going to this scam. A brand new car, and she went for an oil…read morechange and changed her windshield wipers on 2022 that has less than 40k miles and her bill was astronomical high for an oil change. Over $100 for an oil change! This absolutely insane! We wont be returning to this money pit

After calling multiple tow companies, I reached Chris and told him I needed a tow and he came right…read moreaway. Super impressed with his speed, personality and attention to detail. Customer service goes a long way when your business is customer based! I would definitely call Chris again.

My car broke down on the side of the interstate and Chris was awesome. He took me and my car to a…read moreshop in Georgetown. I'm new to Kentucky and he talked to me about Scott county history so that the ride wasn't completely awkward. If anything ever happens in the future (which I hope it doesn't) I will definitely be calling Finley's.

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.