I was dealing with a tire that was losing air on my Denali HD. I swung by and was quickly taken…read morecare of. The new place is beautiful and even though I wasn't there long, it wouldn't have been a bad place to wait if I ever need anything more extensive done. They can do anything here and at a fair price. I will definitely be back!

Terrible Service , charged much more than their estimate. poor communication . Did not return my…read morecall . Very disappointed .

Very professional , Donnie came out and fixed a neighbors windshield due to damage from whether …read more I got a chance to talk To him about the company he works for! I was very impressed and will take my cars to this company in the future . Thank you Ky Auto Glass

We had THE BEST experience with Kentucky Auto Glass! From the first few moments of the conversation…read moreto the final touches our technician, Daniel did before leaving - 10/10 would recommend! When I first spoke to Mike over the phone, he gave me a prompt, accurate, and affordable quote including all service fees and taxes! I stress this because I received five quotes prior to speaking to Kentucky auto glass and none of which gave me all inclusive pricing until I requested it. For this reason I chose them immediately, without a second thought. Not only did they get my husbands car window replaced, they did it with in the day! Daniel was polite, extremely professional, and I could tell took pride in his work. I truly appreciate you guys, I will absolutely recommend to anyone looking for auto glass repairs!

Had a crack in my sunroof and this company not only fixed it, at my place of business, but did all…read morethe paperwork and submission to the insurance company. The installer was exceptionally friendly and helpful. Turnaround for the installation was about a half hour. Highly recommend this business.

Low automotive competency by the owner. Low customer service and conflict resolution by the owner…read more My son dropped off me 2013 Ford Edge to Central KY Auto Glass on October 24, 2025 to install an ignition interlock device on the vehicle. This was a preferred installer in the area. The car was fully functioning upon arrival. A two day service. During the process, the owner that serviced the car damaged the electrical system in the vehicle. The car sat untouched for 4 weeks until my son pushed to get a resolution. At this point Central KY Auto Glass provided us a quote from Broadway Automall to repair the car. The owner who damaged the car said that the ignition vendor or we had to pay this repair because it was not his fault otherwise it would continue to sit unrepaired. At this point, it was evident that the owner was not going to take responsibility for his actions. We decided to relocate the vehicle to a competent service center. We emailed the owner that we were picking up the car and asked him to have it ready. The owner did nothing to prepare or aid in this pickup and actually made it more difficult. He would not speak to us when we arrived. I had to call the police to get them to release my car. Then I had to go to Broadway Automall to find, load, and trailer my car that was not in running condition. The car was completely torn apart with parts everywhere. It was repaired by an alternate service center of my choice. There were parts missing so I had to go to a junk yard to complete. Car is fully operational now. No thanks to Central KY Auto Glass. I contacted the owner to try to arrange reimbursement. He said it was not his problem and he hung up on me. Small claims, here we come! AVOID THIS EXPERIENCE!

My driveway gate has a sensor issued and closed on my car. It caught my back bumper and took off…read morethe bumper. I wanted to go through them since everyone highly recommended them. The lady that answered the phone was so rude, she would talk to people in the background whilst still on the phone with me several time, she had an attitude and was not professional what so ever. I get it you might be busy but you can put me on hold rather than have a whole side conversation and kept jumping back and forth. I only spoke to them twice and my insurance also spoke with them and when I called to follow up because the information didn't match, she would ask people whilst I am on the phone to see who spoke to me and when her co worker said they didn't, she made it seem as if my insurance company and I were making stuff up. I am thinking lady, I am calling just to confirm information that didn't line up. But she was more stuck on who talked to who. It was like a pointing finger or blame game. It did not give me confidence that they would take ownership if something went wrong. On top of her unfriendly attitude, the way she talks down to me as if she doesn't care for my business made me pull my claim from them and went somewhere else. Clearly they felt they had enough business and didn't need mine.

Tyler has the magic touch and got me on my way when I had an emergency! Awesome customer service!read more

Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better

Great people, great service, great prices Came for a repair…read morefollowing an accident when I was hit, dropped my car off, let them handle insurance, came back 3 weeks later to a brand new looking car.

Excellent service magnificent quality friendly staff reasonable prices convenient locationread more

We were visiting in the area from Pennsylvania and heard a grinding sound in our rear brakes. We…read morefirst called Glenn In Lexington and they said it would be TWO WEEKS before they could look at our vehicle. Our daughter suggested we call Big M and they said they would work it in that afternoon. The mechanics explained and showed my husband the problem and replaced the faulty brakes and rotors that afternoon at a very reasonable price. We would definitely return to this dealership!!

Totally disappointed in Courtney as a service advisor. Very disrespectful. Never had this kind of…read moretreatment before. Done in front of service manager....then she made Team Member of Month??? Not very good business practice. Connie Joyce P.S. the service I received on 3 vehicles in last couple of months was exceptional.

I had a very positive experience with this body shop. I brought my vehicle in because I was…read moreconcerned about a water leak and wasn't sure where it was coming from. The owner took the time to inspect the vehicle, perform testing, and clearly explain what he found. I appreciated that he listened to my concerns, answered my questions, and helped me understand the issue instead of just making assumptions. After dealing with vehicle repairs and accident-related issues over the years, it was refreshing to work with someone who was professional, knowledgeable, and genuinely interested in helping me find answers. I highly recommend this shop to anyone looking for honest, thorough, and customer-focused service.

My SUV had front end damage, Boots repaired the damage in the time frame promised the work was…read moreflawless and the vehicle was fully detailed when I picked it up. Shop is clean and professional, the staff are extremely friendly and easy to work with. They took care of all insurance paperwork. Would recommend to anyone looking for quality work.