Quickly changed my broken windshield and communicated well with me. However quality was left…read morelacking when I found the rear view mirror loose.

Wow they've gone ahead and scratched my new car's paint AND broke the window switch inside of the…read moredoor with the window that Dent Tech of Lexington scratched up while fixing a dent. What a nightmare this whole simple dent repair has been. And they insisted on gaslighting the damages back onto me as if my new car had these problems! If you want something done right... it's not for them. Lesson learned.

Scheduled an appointment online for Wednesday November 21st at 2pm. I arrived at 130pm an the place…read morewas crowded. There were 7 other customers there besides me. I wasn't hopeful for a quick repair. I had a small surface chip on my windshield and was quoted $120 to fix it. I checked in and was told it would take 30-45 minutes. I was skeptical. I left them my keys and sat in the waiting area. There were free drinks. The place was very clean, including the bathroom. I didn't wait long before I spoke with someone again. They had looked at the crack and determined it was a surface chip and they filled it for free! Wow, I was blown away. The chip area will filled with whatever jell liquid they use and looked good. Thank you Safelite for your honesty and professionalism. If I ever need windshield work or replacement, I will bring my business to you. Jim w

That whole process was easy. I dropped my car off at 9 picked it up at 12:30. I replaced the bad…read morewindshield with a new one that was OEM. The staff was friendly and courteous and did quality work. What more can I say? It's a windshield replacement.

Had a crack in my sunroof and this company not only fixed it, at my place of business, but did all…read morethe paperwork and submission to the insurance company. The installer was exceptionally friendly and helpful. Turnaround for the installation was about a half hour. Highly recommend this business.

Low automotive competency by the owner. Low customer service and conflict resolution by the owner…read more My son dropped off me 2013 Ford Edge to Central KY Auto Glass on October 24, 2025 to install an ignition interlock device on the vehicle. This was a preferred installer in the area. The car was fully functioning upon arrival. A two day service. During the process, the owner that serviced the car damaged the electrical system in the vehicle. The car sat untouched for 4 weeks until my son pushed to get a resolution. At this point Central KY Auto Glass provided us a quote from Broadway Automall to repair the car. The owner who damaged the car said that the ignition vendor or we had to pay this repair because it was not his fault otherwise it would continue to sit unrepaired. At this point, it was evident that the owner was not going to take responsibility for his actions. We decided to relocate the vehicle to a competent service center. We emailed the owner that we were picking up the car and asked him to have it ready. The owner did nothing to prepare or aid in this pickup and actually made it more difficult. He would not speak to us when we arrived. I had to call the police to get them to release my car. Then I had to go to Broadway Automall to find, load, and trailer my car that was not in running condition. The car was completely torn apart with parts everywhere. It was repaired by an alternate service center of my choice. There were parts missing so I had to go to a junk yard to complete. Car is fully operational now. No thanks to Central KY Auto Glass. I contacted the owner to try to arrange reimbursement. He said it was not his problem and he hung up on me. Small claims, here we come! AVOID THIS EXPERIENCE!

Rite-Way and their staff went above and beyond to accommodate my schedule and repair work…read more I definitely recommend this business to anyone in need of their services.

Excellent communication, service and made me feel heard. Lifetime warranty. Definitely 10/10.read more

Since I am not sure why the reviews on Yelp are so mixed, I will add my experiences into the frey:…read more I have had two separate vandalism episodes in the past 10 months, with rocks thrown through my house and garage window. The first incident with the house window was in the dead of winter, and they were kind enough to come out and give an estimate the same day, and had the window replaced within 2 days. This was highly appreciated given that I otherwise would have been stuck with plywood covering for lord knows how long during a cold february! The most recent vandalism incident resulted in the shattered garage window in addition to a shattered car windshield. Thankfully, glass doctors does both automotive and home glass repair, and they were my immediate second call after phoning police. This experience with glass doctors was no less exceptional. Wendy went above and beyond to help, setting up a three way call with my insurance company to make the windshield claim. Phil came to my home the very next day to replace the car windshield as it was not safe to drive. They had the garage window replaced within days as well. The quality of the workmanship is phenomenal. The owner Phil and all of the technicians i have interacted with from this location have been excellent. While the circumstances surrounding my need for this company's services have been less than ideal, I couldn't be happier with them. I highly recommend them to others, and they will continue to be my first call should I need them again in the future!

I'm not one to usually write reviews but this company did an excellent job!! Reed showed up…read moreearlier than thought which was great because the glass door to my business had been broken into. Everyone I spoke with was very friendly and genuinely seemed concerned for the break-in that had occurred. I felt that Reed went above and beyond to make sure that both the door and window were repaired in the same day. I felt that the pricing was fair and the service was excellent. Thank you Reed.

Glass america got my windshield replaced and calibrated in an hours time. Very fast and efficient!read more

My car was broken into (driver's window smashed) overnight last week. I call Glass America Friday…read moreat 3:00 PM to order a new window. They said they would be out Monday to install the window. It's now Thursday and after several calls to Glass America, multiple rescheduled appointments on their end and still no replacement window for my car. Glass America dropped the ball several times and made no attempt to understand my frustration or make things better. I have cancelled my appointment and suggest you look elsewhere for your car window replacement.

I had an amazing experience at Bluegrass Collision Center. I was in a unique situation where my car…read morewas rear-ended while parked on Bardstown Road as I was stopping through town driving back to Colorado. Bluegrass was able to get me in the next day (everyone else was quoting me 3-4 weeks before they could even see me) and were extremely communicative the entire time my car was in the shop (a little over a month). I was really impressed and encouraged by my experience with them for a multiple reasons: 1) Their customer service was incredible. I was freaking out on the phone after having this very logistically inconvenient accident and Wade was really helpful and calmed me and my worries when I first called them. Derek (I think that was his name) who worked at the front desk was lovely in every interaction I had with him, in person and on the phone. I had to go home to Denver over the roughly 40-60 days they had my car and they communicated with me the whole time. They never even thought for a second about charging me to store my car on the lot while I tried to figure out how to fly to Louisville quickly once my car was ready. 2) My car looked like nothing had happened to it once I got it back--and to this day it drives like a breeze (this happened 3 days before the end of August 2023, got it back beginning of October 2023). You run a stellar business and I appreciate you all!

Fast response for estimate which I appreciated very much. I understand being busy and having to…read moremake time for new customers.......

Excellent service, polite,and professional. Gave me a two hour window, lol, to have it done. They…read morefinished in about an hour and a half. Additionally gave me 10% discount for military. Thank you kindly and I appreciate the quality workmanship and no BS. If you need a tiny, or other services don't hesitate to utilize these awesome guys.

I went to the shop to get an estimate on how much it would be to put on a tailgate lettering on my…read moreF-150. Guy at the front desk says $50 cheapest in town. I then had to purchase the tailgate lettering myself. I brought my truck back in after it arrived in the mail. They put it on and charged me $120. $70 dollar difference lol When you get a quote from this shop make sure to get on paper